Per Kristensson and Lars Witell, together with Mohamed Zaki from the Cambridge Service Alliance, are the editors of the new book "Handbook of Service Experience", which provides a comprehensive perspective on service experiences in business contexts.
2020-06-25
CTF, Service Research Center at Karlstad University, is one of the initiators of a new arena for learning and experimentation to support the transition of the health care initiative towards a more person centered and integrated care.
Geomedia
» Konferenser och evenemang
» Geomedia Speaker Series
Feminist Geographies – Space, Gender and Activist Repertoires
The talk will revisit the spatial turn through the lenses of feminist theory and postcolonial theory, and explore and show how feminist geography, media geography and theories on intersectionality might enrich our understanding of historical and present examples of gender activism and housing activism.
The talk will concretize its theoretical mappings, by discussing results and experiences from the research project “Gender Blender:
Touch, swipe, och adjustments in the user interface for shell builders and wizards - these are things that some students presently are helping the Ozlab group with.
The web-based Ozlab is now in the process of being further developed to match the needs and requirements arising from the use of mobile units, e.g. swiping functionality and other finger gestures on touch screens.
2016-11-08
Rasmus Dahlberg, a computer engineering student at Karlstad University, had a summer job at the university a few months ago. This has now led to his participation in an international conference on secure IT systems.
During the summer of 2016, Rasmus worked as assistant in HITS, High Quality Networked Services in a Mobile World, a project conducted by Computer Science at Karlstad University.
2016-12-20
Around Christmas time we become more and more stressed and affected by crowds and high volume in the stores. How can we make Christmas shopping less stressful? This is what a current research study at Karlstad University is investigating.
In the study, researchers Anders Gustafsson and Poja Shams at CTF, Service Research Center at Karlstad University are investigating how to reduce stress while shopping, this by the means of an activity bracelet.
2015-11-04
… Ph D Student i Business Administration at CTF, what are you working on right now?
- Right now, the main focus of my work is on data collection and preparing submissions for next summer’s conferences. Together with Per Skålén and Per Kristensson, we are conducting interviews at Telenor and studying the institutional change processes that led to the emergence of Telenor Banka in Serbia.
2013-08-29
... Ph D Student in Business Administration at CTF and the research school Management and IT. Can you tell us about your Ph D studies?
- I am about to start my second year of my PhD studies at CTF under the supervision of professor Per Skålén. I spent my first year taking PhD courses all over Sweden and building the theoretical foundation upon which the empirical part of my study will be based.
2017-03-20
From 1 January 2017, Reine Lundin has been the new Dean of the Faculty of Health, Science and Technology at Karlstad University, and has subsequently also taken the role as chairperson of the management group for the research profile HITS (high-quality network services in a mobile world).
Together with five Swedish industrial companies and funded by the Knowledge Foundation Computer Science at Karlstad University continues developing the HITS research profile.
2018-09-04
Researchers Johan Quist and Martin Fransson have for several years together with different authorities conducted research on how the public sector can be better, more relevant and appropriate for citizens.
2018-10-29
In October, CTF, Service Research Center at Karlstad University, arranged a two day seminar on Service-Dominant Logic. The program was formed around Stephen L Vargo, one of the researchers behind the marketing theory, and one of the world’s top ranked researchers.
- Our Service-Dominant Logic days were very successful.
2018-03-06
In a recent study, researchers Johan Högberg and Erik Wästlund at CTF, Service Research Center, have developed a new tool that can measure users’ experiences while using a gamified service.
The measuring tool, Gamefulquest, makes it possible to measure a user’s experience while using a gamified service.
"With the help of this tool we can investigate how different game elements affect the gameful experience and create an understanding for how different implementations of
2019-02-07
Which Swedish company is the most innovative, if you ask the customers? This is what researchers at CTF, Service Research Center at Karlstad University, are investigating.
2017-09-22
Sture Nöjd is a new PhD student in Psyhology at CTF. His research will focus on the development of digital tools and services based on the needs and possibilities that customers, patients, and citizens are experiencing, or could expect to experience in the future.
Sture is a certified psychologist and graduated from Umeå Unviersity in 2000.
2020-04-01
….. you are since January 1st the new vice director at CTF. How does it feel, and can you tell us more about the new assignment?
"Thanks, it feels great! There are few working places where so many exciting things are going on at the same time, and it is fun to be in the middle of this."
"My most important function is to brainstorm with our director Per Kristensson.
2019-06-26
Digitalization and GDPR have made management of personal data increasingly demanding for many organizations, as well as citizens. Last year there were reports on 2300 personal data incidents to the Swedish Data Protection Authority, of which one quarter concerned the public sector. In addition to legal and technical challenges, there are also questions on how value is created with personal data, and not least on whose terms.
2019-09-05
Researchers at CTF, Service Research Center at Karlstad University, will, within an Interreg Consortium, analyze travel services from a traveler's perspective. The project is funded by the EU regional development fund Interreg Baltic Sea Region.
"The purpose of the project is to study vulnerable travel groups and their perceived experience of existing services," says researcher Per Echeverri.
2019-12-19
The Christmas and New Year holidays are approaching and another busy year has gone by, now we are looking forward to a new and exciting year.
In 2019, three of our researchers defended their doctoral dissertations and one licentiate thesis was presented. We have admitted no less than four new PhD students. In June, we hosted a fantastic conference, QUIS16, with around 250 international researchers.
2019-12-19
CTF, Service Research Center at Karlstad University, receives approximately 18 million SEK from the Knowledge Foundation for a new research project in collaboration with the business sector.
2020-01-30
The Insolvency Law Academy at Karlstad Business School has been appointed as a consultation body by the Justice Department. This means that the Academy will now contribute to shaping the development of future legislation.
The Insolvency Law Academy at Karlstad Business School has been appointed as a consultation body by the Justice Department.
2023-05-15
In mid-February, a unanimous university board decided to propose the appointment of Jerker Moodysson as new vice-chancellor of Karlstad University.
2024-12-04
The 5G-DiGITs project has just started, and Karlstad University will play a key role in its development.
5G-DiGITs is a multidisciplinary Erasmus+ initiative addressing the growing demand for education and training in advanced 5G technologies.
This project was financed by Riksbankens Jubileumsfond and was conducted by KuFo researcher Anna Forssberg. Find the project's final report in PDF form on the right side of this page.
I London hölls 2011 den andra internationella forskarkonferensen någonsin om Selma Lagerlöfs författarskap. År 2014 utkom boken Re-Mapping Lagerlöf. Performance, Intermediality and European Transmissions där nya tvärvetenskapliga perspektiv öppnades.
Informatik
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» Forskning
» Forskning inom Informatik
Our research embraces both traditional areas of e-services and new phenomena related to information system research, including strategies and business processes at the organizational level and individual-level usability and privacy.
Much of our research revolves around various aspects of e-services. E-services have the ability to increase organizational efficiency, reduce costs, attract new customers and improve customer service in both private and public organizations.
