Christina Öberg receives Best Paper Award
Christina Öberg's research on managers’ (in)ability to handle an uncertain future was recently awarded with "Best paper award" within organizational neuroscience at the Academy of Management Annual Meeting.
The award-winning paper "Managers, Minds and Machines in the Age of Artificial Intelligence" is based on a study of managers’ (in)ability to handle an uncertain future.
The concepts "fika" and "hygge" in new article
On of our latest publications is based on a studied of the use of the cultural concepts of “fika” and “hygge” in destination marketing.
35th anniversary celebrated with a seminar series
CTF is celebrating 35 years at Karlstad University with a seminar series in the footsteps of service research. The seminar series starts on August 26 and is open to everyone.
How does brands affect customer experiences in service encounters
This article investigates how brands influence customer experiences and how retailers can leverage their brand to shape customers’ satisfaction with service encounters.
Professor with a multifaceted research perspective is retiring
Per Pettersson, professor of sociology of religion at CTF, is retiring after 26 years as researcher and research leader focusing religious and social change with a service perspective. As senior professor he looks forward to meeting research colleagues around the world as soon as the corona pandemic slows down.