About our research
Our research embrace both traditional areas of e-services to new phenomena related to information system research, including strategies and business processes at the organizational level and individual-level usability and integrity.
Much of our research revolves around various aspects of e-services. E-services have the ability to increase organizational efficiency, reduce costs, attract new customers and improve customer service in both private and public organizations. However, there are numerous challenges to tackle both in practice and in research. We work closely with business and public administration to develop usable solutions to practical problems.
In the list below, you will find that our research spans both traditional e-service areas and novel information systems phenomena, covering organisational strategies, business processes and information systems and the interplay between them. Our research is multidisciplinary, for example we work togheter with Computer Science, CTF - The Service Research Centre at Karlstad University, and the Centre for Climate and Safety.
List of researchers at Information Systems
Ala Sarah Alaqra
Phone: +46-54-700 28 15
Ala defended a dissertation in Computer Science on human factors within privacy-enhancing technologies at the end of January 2020, and a few days later Ala began a new employment in Information Systems at Karlstad Business School. Here Ala research and teach in human-computer interaction.
A specific interest is motivational factors, especially in relation to HCI and digital privacy. Ala has for many years collaborated with researchers from a range of academic fields and organisations.
Phone: +46-54-700 28 05
Presently teaching within HCI and ERP.
Have been the manager of the Usability LAboratory. The lab is equipped with hardware and software to enable the implementation of Wizard of Oz experiments and other user centered studies and evaluations. Learn more about the lab here.
Previous engagement: The Cloud Accountability Project (or A4Cloud for short) focused on the Accountability For Cloud and Other Future Internet Services as the most critical prerequisite for effective governance and control of corporate and private data processed by cloud-based IT services. My role in this project was to assist in the execution of usability tests by the tools that is produced within this project.
PhD, Senior lecturer
Phone: +46-54-700 16 92
Crises management support and also municipalities use of social media
Since 2016 I have been mainly involved in research on IT support for crisis management training. Within the Interreg projects Preparing for Future Crisis Management (2016-2018) and Implementing Future Crisis Management Training (2019-2021) I have been developing and testing digital tools and exercises with 2 to 20 participants.
Another area of interest is issues about the type of communication that takes place between the municipality and local residents through Facebook. Presently we are exploring the possibilities to employ machine learning as support for qualitative analysis.
When a new information system to be developed, it is important that the data to be stored and how it is processed first, both are described textually and graphically illustrated. Often this results in several illustrations with textual descriptions that eventually need to be joined to a description and an illustration of the future information system. In order to do this comprehensible several challenges and problems taken into consideration in this joining is needed. The focus of my research is to develop a semi-automated method for how the uniting should proceed, both in terms of data and how the data is processed. I have also done research in learning programming.
PhD, Senior lecturer
Phone: +46-54-700 17 79
Outsourcing for Managing E-service Development
Many companies operate today in a global market with operations across geographical borders. This sets the "transnational" requirements on systems developments. In addition, outsourcing as simplistic is about to give priority to what is important and focus on core business. Outsourcing is also one of the more complicated ways towards systems development which work across language and cultural borders puts high demands on leadership. The central challenge is to create and maintain a common picture of what happens when the actors involved are far apart and where the leadership is to some extent distributed. It is therefore largely to devote just as much energy to how the collaboration will go as to the final outcome where the customer's business utility should be in focus.
The focuses on my research have been on outsourcing, relationship development and management. The research was conducted in collaboration with the IT industry where both national and international business relations have been studied. The contribution is a framework to support leaders in situations of outsourcing. Presently I am very much engaged in the DigitalWell project tha many stakeholders in the county contributes to.
Keywords: IT outsourcing, client–supplier relationships, client–supplier boundary, management practices, DigitalWell.
PhD, Senior lecturer
Phone: +46-54-700 17 49
Developing, Testing and Integrating E-services in an Enterprise Context
The Software Development Industry is going through a quiet paradigm shift. Developers, testers and integrators are shifting towards developing e-services rather than Enterprise Applications. At the same time, the usage of cloud-based tools (eservices) in their day-to-day activities is increasing. Notions such as "Software-as-a-Service" and "Platform-as-a-Service" enable a new playing field with new prerequisites, opportunities and challenges. At the same time, the demand for integration with existing Enterprise Applications is a constant in need of careful attention. more...
Keywords: EAI, Saas, Paas, e-services, TDD, Agile Development.
PhD, Senior lecturer
Phone: +46-54-700 20 27
Process-oriented business development and communicable e-services
A concept and a model with methods for process orientation in practice (PoP) co-produced with organizations and businesses to support efficient process oriented business. Concrete guidelines, wizards, templates and Quick Reference Guide has been developed based on own and others' research results and practical experience, in both the private and public sectors. PoP methods are generic that can and should be adapted to the situation of the organization's requirements. Methods used and developed in the framework of courses at the university with students and professionals, as well as the network of process orientation in practice. Further, conducted research on process-based e-service development where a holistic perspective across organizational borders increase the possibility of reaching communicable e-services, ie an information content around and in e-service that enables users to find, understand and use it. more...
Keywords: business process management (BPM), business process orientation (BPO), lightweight methodology, IO e-service development, communicability.
Rodney J. Clarke
PhD, Full Professor at University of Wollongong in Operations and Systems; Associate Professor (docent) at Karlstad University in Information Systems
Rod works at University of Wollongong, Australia, where he is the discipline leader of Operations at the School of Management, Operations and Marketing. He collaborates with Karlstad University on various research issues, especially on research education. He is a Fellow of the British Computing Society (FBCS) a foundation member serving on the Advisory Board of the AIS Special Interest Group on Pragmatic IS Research (SIGPrag), an inaugural permanent member of the Institute for Systems and Technologies or Information, Control and Communication (INSTICC), and a member of the Australian Council of Professors and Heads of Information Systems (ACPHIS).
Clarke, R. J. (2019) Elicitation Strategies for Interview and Fieldwork: Emerging Research and Opportunities Advances in Linguistics and Communication Studies (ALCS) Series, Research Insights, IGI Global Research, 130pp. DOI: 10.4018/978-1-5225-6344-0
Keywords: social media semantics, service encounters, maintenance deferral
Phone: +46-54-700 2815 or 1132
Climate changes effects on the transportation sector
Meteorologist Katarina Elevant defended a PhD dissertation within Media Technology in 2013 at Royal Institute of Technology (KTH) and has since then worked in the area of applied information systems development. In January 2020 she returned to the academy by joining Information Systems in Karlstad while commencing research in the area of big data and weather-related predictions for stakeholders within the transportation sector.
Key words: climate analysis, weather analysis, user contribution, digital presentation formats.
Phone: +46-54-700 21 26
Business Values from Use of e-Business and Enterprise Systems
E-Business is nowadays an integral component in the relationships between business partners. Successful e-Business use affects heavily performance and satisfaction, and is in turn dependent upon the qualities of the Enterprise Systems.
Key words: e-Business, Enterprise Systems, business value, innovative uses, implementation processes, business process development.
Habil. Dr., Professor
Phone: +46-54-700 17 65
Methods for Managing Complexity of E-service Design
Identification of discontinuities, integration, separation of concerns and dealing with the evolutionary changes of requirements are main bottlenecks of system development projects. A limited human mind allows focusing on one particular concern at a time in isolation. One fundamental problem is that all conventional conceptual modelling techniques are dealing with collections of loosely linked meta-models, which are defined by the different types of diagrams. Typically, system development methods are separating interactive, behavioral and structural aspects conceptual representations into disparate views. Therefore, the semantic integrity of various architecture dimensions is difficult to achieve. The difficulties are stemming from the paradigmatic mismatch between static and dynamic constructs. The advantage of our conceptual modelling method is flexibility in dealing with the evolutionary changes of requirements. Integration and visualization of interplay among structural, interactive and behavioral aspects help to separate different concerns and to identify discontinuities of conceptual representations. Overlaying interaction loops between actors provide the foundation for the composition of complex scenarios, which span across organizational and technical system boundaries. System decomposition principles target both business process modelling experts and information system designers, because they are essential for introducing evolutionary changes and for managing complexity of information system conceptualizations. more...
The new paradigm should bring significant benefits including: improved ability for organizations to maintain strategic knowledge and reduced development costs for systematic analysis of IT solutions before they are implemented.
MSc, PhD Student
Accepted to the PhD programme August 2016. Topic: Inter-team Coordination in Large-Scale Agile Software Development Projects. Has published a number of publications, including text books in Information Systems and Project Management.
PhD, Senior lecturer
Phone: +46-54-700 21 96
Models and Modelling in Information Systems Development
Information systems are developed to support information exchange among people and to perform businesses more effectively. The success of business lies not just in sophisticated technologies used, but in deep understanding and possibilities to integrate business and technical solutions. Information systems (IS) development process is the process consisting of many phases, necessary to overcome to get a final result, which should be consistent with the user requirements. Modelling and integration are two important concepts in IS development process. Modelling helps the system developers to visualize, specify, construct and document the structural and behavioral aspects of system. It is an important key to successful integration process as it allows focusing on semantics and design of integration, rather than opposed to implementation issues. There are two important issues concerning models and modelling methods in IS development process:
a) methods should provide integrated guidelines for the whole information system development process. Graphical representations should have a reasonable pedagogical capacity that promotes learning and communication among different partners involved and facilitates understanding of information systems architectures
b) Architectural descriptions of the system should be built in such a way that they have enough semantic power to represent communicational aspects of the information systems. It is necessary to have a modelling approach that provides the foundation for graphical design method that enables reasoning about system architecture across organizational and technical system boundaries. more...
Keywords: Information system development, system architecture, models, modelling, semantic integration
PhD, Associate Professor
Phone: 054-700 11 41
Computer Support for Cooperative Work (CSCW)
From a background in biomedical sciences in healthcare, my expertise has developed in Computer Support for Cooperative Work (CSCW), including Human-Computer Interaction (HCI) and Organisation Behaviour.
I am particularly interested in researching the dynamics of collaboration, co-ordination, integration and communication of information, particularly in healthcare, for both patients and staff. When individuals work in teams, and make decisions together, information must be up-to-date, in the right place and at the right time. Developing research in the areas of information, communication, and decision-making are key areas of interest for me.
It is my ambition that through collaborative research I will contribute to building efficient and effective systems of care, with technological support, which deliver economic benefits, as well improved patient safety and clinical outcomes.
Keywords: CSCW, health informatics.
MSc, PhD Student
Accepted to the PhD programme August 2017. Topic: the Nature of Ambidexterity in Agile Software Development Projects.
PhD, Senior lecturer
Phone: +46-54-700 21 70
IT in Crisis and Disaster Management
In general, my research activities have focused on the adoption of new IT/e-services including the drivers, barriers and effects connected to the adoption. I have studied e-commerce in SMEs, open source ERP systems, e-services and Facebook usage in government from this aspect. In recent years my research mainly concerns methods and software to support crisis or disaster management training. I have participated in and managed several R&D projects within this field in close collaboration with both public and private actors. My ambition is to contribute to innovative and flexible methods and software/e-services that enable organizations to execute distributed exercises and individual crisis training regardless of time and place. An additional research interest is the use of Facebook as a channel for citizen-government communication, especially in a time of crisis.
Keywords: Information Systems for Disaster Management, Computer Supported Crisis Training, Social Media.
John Sören Pettersson
Phone: +46-54-700 25 53
User-centred systems development, Usable Privacy, AI as support for decision and research
Privacy and security are two important aspects of services via the web and mobile devices. Because many users do not understand threats or the solutions offered by technology, the functionality of services can be difficult to design. As a result, interactive evaluation needs to be taken into account in the design phase, and should also be included in other circumstances. My research focuses on interactive usability testing as a recurrent phase in the design cycle as well as in requirements specification process. The results of my research have been applied within the area of usable privacy, i.e. user interfaces for privacy and security functions.
Also within the area of IT-support for crisis management training I contribute with user-centred methods and aspects. A special focus is the asynchronous question: how can exercises across organisational boundaries be eased with the anywhere-anytime technology without killing the very essence of inter-organisational training exercises?
What type of communication takes place between the municipality and local residents through Facebook? In fact, it entails a heavy burden on the qualitative researcher when hundreds of posts should be categorised. Ordinary social media analysis are bound to a few categories and are directed to find ways to generate more shares, likes, etc. We want to explore suitable categories for different analyses. Presently we are exploring the possibilities to employ machine learning as support for qualitative analysis.
Keywords: IT-support for crisis management training, rapid prototyping, Ozlab, usability, digital privacy, ICT in international development, M4D (mobile communication for development).
PhD, Senior Lecturer
phone: +46-54-700 2180
End Users' behavior and Use of Business Intelligence systems and Big Data analytics
Users involvement and use of both on site and digital information systems takes us to a new data based era. Data volume, variety and velocity raise many questions about how companies and institutions can use this data to create new value for the customers.
Data production becomes natural, while value creation through new processing methods and tools become more and more challenging questionning the quality of both the input and its respective output as we use more complex methods such as machine learning algorithms.
We try to address business and societal associated questions that come with a changing behavior of end users and a new set of analytical tools that complement data analytics problem solving approach with insights through predictive and prescriptive analytics.
Through our research we look at different settings in different contexts.
Keywords: Information Systems, Big Data, Analytics, Artificial Intelligence (in business and society), Machine Learning, Knowledge Management.
Phone: +46-54-700 20 31
I was accepted to the PhD programme in March, 2016. Before that I was research assistant in the User Laboratory in house 21.
Keywords: Rapid prototyping, Ozlab, participatory design,usability.