• 2020-11-17

    The Music Industry: Challenges and solutions in the wake of the pandemic

    The pandemic has shaken many industries profoundly, among them the music industry. To handle the crisis more support is needed as well as a changed view to recognize popular music as a cultural form, accordning to an ongoing study at Karlstad University.

    A survey was conducted this summer to find out how different actors in the music and event industry are affected by the corona pandemic. What they need to handle the current situation and how it can lead to development and innovation in the industry.

  • 2020-11-03

    Anna Fyrberg Yngfalk, new Associate Professor in Business Administration

    Anna Fyrberg Yngfalk has been promoted to Associate Professor in Business Administration at Karlstad University. Her current research is inspired by the #MeToo movement and highlights power and gender matters at the intersection between customers and employees in the service sector.

    "My research focuses on customers who cross the line of what is ethically acceptable, and highlights how customer harassment is "enabled" via dominant and contemporary norms of satisfying the customer - "the customer is always right"," says Anna Fyrberg Yngfalk. "We investigate how marketing ideals, especially customer orientation, interact with broader power and gender structures in society and what consequences it has for employees from a work environment perspective."

  • 2020-10-26

    Amie Gustafsson, new PhD student in Business Administration

    We are happy to welcome Amie Gustafsson, new PhD student in Business Administration. She is placed at CTF, Service Research Center, where she will be studying customer behavior in the retail industry.

    "I will join a research project on service innovation and organization that focuses on artificial intelligence (AI) and digitalization in the retail industry. I will, among other things, take a closer look at nudging and how customers can be influenced before making a choice. Nudging is a phenomenon that in short means an attempt at influencing peoples’ behavior and choice with a “gentle push” in a certain direction."

  • 2020-09-28

    Ikea tops Swedish Innovation Index - as the most innovative company 2019

    For the second year in a row, Ikea is ranked as Sweden's most innovative company. This, according to the Swedish Innovation Index, where researchers at CTF, Service Research Center at Karlstad University, have asked customers to evaluate the degree of innovation in companies and organizations in the Swedish market. Spotify and MTR Express come in second and third place respectively.

    "Common for Ikea and others who rank high, or have made a big advance since our first survey, is that they have succeeded to adapt to changes in the market. They have introduced new services, which customers have appreciated, and implemented changes in their business that customers notice on a daily basis," says Lars Witell, Professor of Business Administration at CTF. "Listening to the customer and being able to capture and predict how the market is changing is an important key to increased innovation capacity and success."

  • 2020-09-25

    Mia Larson – new Associate Professor

    We are happy to welcome Mia Larson - Associate Professor of Business Administration at Karlstad Business School. She will be placed at CTF, Service Research Center, where she will, among other things, be involved in the research project Trust and Empowerment in Digital Services.

    Mia Larson most recently worked at the Department of Service Management and Service Studies at Lund University. Prior to Lunds University, she worked at the School of Business, Economics and Law at University of Gothenburg, where she defended her dissertation and later was the director of the Centre for Tourism. She has also worked at Mid Sweden University, and been a visiting researcher in Australia and Denmark, among other places.

  • 2020-06-25

    New collaborative initiative will promote coordination and development in health care

    CTF, Service Research Center at Karlstad University, is one of the initiators of a new arena for learning and experimentation to support the transition of the health care initiative towards a more person centered and integrated care. The initiative is conducted in cooperation with Swedish Association of Local Authorities and Regions (SKR), Experio Lab Sweden, Design at Linköping University and the City of Helsingborg.

    The actors will together with municipalities and regions create a neutral arena for co-creation, develop new work routines, and learn about the complex challenges that are linked to health and the development of person-centered and integrated care. The work focuses on doing, but also on the development of governance and management that can support the transition.