We welcome Jana Huck, new PhD student in Business Administration at CTF, Service Research Center at Karlstad University.
Jana Huck will conduct her doctoral studies in the field of innovation management, focusing on service innovation and its implementation.
– I want to explore, among other things, what organizational factors contribute to the successful implementation of service innovations and how digital solutions can support the implementation process.
2023-04-03
Until the end of April, Per Kristensson, Professor of Consumer Psychology and Innovation, is a Visiting Professor at the Center for Service Leadership, one of the flagships of Arizona State University. We had a chat with Per to see how he is doing.
Hello Per, how is life at Arizona State University, ASU?
- It is great! ASU is large, with 77,000 students and 12,500 employees. The University is ranked second highest in the U.S.
2018-09-04
Researchers Johan Quist and Martin Fransson have for several years together with different authorities conducted research on how the public sector can be better, more relevant and appropriate for citizens.
2021-06-01
On 1 June, the distance learning recommendation for universities and university colleges is lifted. Teaching and examinations can now gradually start to be held on campus to a larger extent, albeit under restrictions to reduce crowding and the risk of infection.
2021-12-10
In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
2014-12-05
CTF’s efforts to develop groundbreaking theoretical knowledge has resulted in multidisciplinary research themes: Service Innovation, Service Management, and Service Experience. Based on these themes CTF is now developing a crosscutting theme on Transformative Service Research, TSR. It is a relatively new field in service research and is increasingly getting more attention in academia.
2020-11-17
Värmland has received stricter general guidelines and Karlstad University is adapting teaching and research accordingly. In line with this, all activities will as far as possible take place remotely.
A vice-chancellor’s decision was made on Monday following the new stricter general guidelines for Värmland County from the Public Health Agency. Karlstad University is taking its responsibility to help reduce the spread of infection.
2015-03-03
On March 9 we will start our open networked learning course Making Sense of Service Logic. The aim of the course is to introduce central concepts of service research, by applying them to different business and organizational contexts.
2014-09-05
Ph D Student Pablo Moreno from the Spanish Science and Education Ministry will be a visiting us until end of December. We asked him what kind of research he is working on within his doctoral studies.
- My research area is within service innovation. I focus on different
relationships among customers and frontline employees, and their involvement in each of the developmental stages of new services.
2016-09-27
The fifth edition of Karlstad programming contest is arranged at 8 October by Computer Science at Karlstad University. The contest is part of the Nordic championship, Nordic Collegiate Programming Contest.
The contest takes place in teams with up to 3 persons who shall solve a dozen tasks with programming in C, C++, C#, Go, Java, Objective-C or Python.
2016-11-14
Last week CTF, Service Research Center at Karlstad University, together with Experio Lab, hosted a consortium meeting in Karlstad within the European research training network SDIN.
In addition to supervision of the doctoral candidates associated with SDIN, and a board meeting, a public conference was arranged with the intention to disseminate some of the research conducted within the project.
2021-03-17
.. after more than 20 years in working life, you are now taking on a new challenge as an industrial PhD student. How does it feel, and what will your research focus on?
"I have wished for an opportunity to connect my practical experiences with research for a long time, and I am very happy for the opportunity to work as an industrial PhD student at Karlstad Business School, and CTF, in the coming years. My research will focus on entrepreneurship.
2020-12-07
Karlstad Business School has been a member of AACSB since 2010, which is about a systematic approach to development and change, learning as well as collaboration and external engagement. Now the review for accreditation is approaching.
Offering high-quality education, research and collaboration has always been the aim of Karlstad Business School.
2018-09-20
... researcher and lecturer at University of Wollongong. You are also an associate professor of Information Systems here at Karlstad Business School. Commuting between the two work places takes an unusually long time – about 32 hours of travel from door to door.
How come you work here in Karlstad?
- I came in contact with Information Systems at the beginning of the 2000’s and have had cooperation with Samot and CTF.
2020-10-27
CTF Professors Anders Gustafsson, Per Kristensson and Lars Witell, are together with Professor Gary Schirr at Radford University, the authors behind the new book "Service Innovation”.
CTF Professors Anders Gustafsson, Per Kristensson and Lars Witell have teamed up with Professor Gary Schirr at Radford University, in the new book "Service Innovation".
"We are delighted that our book on service innovation finally is available in English.
2015-06-17
This year researchers at CTF and Swerea IVF will be working on a model and approach for the development and delivery of customized industrial services. The collaboration will be carried out along with three local companies from the region who have been selected in cooperation with ALMI företagspartner i Värmland.
2016-09-05
On 25–27 August, twelve doctoral students embarked on an international research programme as part of the European network Privacy&Us at Karlstad University.
2016-09-19
Many first-year students participated in the annual IT dinner arranged by the liaison group Snits, collaboration between industry and IT students.
2016-08-29
Peter Bellström demonstrates the functionality of NVivio and gives example from its use in an on-going research on Facebook posts.
NVivio is a tool to help researcher structure qualitative data such as text, picture, video, and sound.
2017-01-17
International online-courses with strong links to the most successful research environments and tailor-made for professionals at work will be offered at Karlstad University thanks to a development project in conjunction with a number of leading companies and the support of the KK Foundation.
The KK Foundation has granted Karlstad University 6 million SEK for the period 2017-2019 to develop and carry out net-based cutting edge Master–level courses, developed in close coope
