Professor Anders Gustafsson, CTF, Service Research Center at Karlstad University, has been awarded the “Christopher Lovelock Career Contributions to the Services Discipline Award”. Only five times earlier has the award been presented to a researcher outside the US.
"I am overwhelmed and very honored to receive this award.
2016-11-16
Markus Fellesson, Associate Professor at CTF, Karlstad University, and Nicklas Salomonson, Associate Professor at University of Borås have received great attention and praise for their research on difficult customers.
During the last year, the researchers have been analyzing survey responses from commercial employees.
2024-04-29
Rabia Bayer, tell us about your assignment at Karlstad Business School
– As part of the Erasmus mobility program, I will be joining Karlstad Business School to contribute to the International Business class as a guest lecturer. My role involves delivering a lecture on International Marketing Ethics, emphasizing sustainability within challenging industries such as tourism and luxury.
“My current project is about exploring the possibilities of establishing a nature trail that is geographically in line with the forced relocation of Saami families through Sweden in the early 20th century.”
Rickard Ek was born and raised in Malmö, where he chose the social science programme for his upper secondary school studies.
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2024
Evelina Landstedt comes from a big family in Färila in Hälsingland, central Sweden. After completing the natural science programme in upper secondary school, she was the first in her family to go on to university studies.
She took courses in the history of science and ideas, sociology and gender studies at Lund University.
Anders Hultqvist was born and raised in Småland. He managed his own press photography business, completed his military service at the Artillery Cadet and Aspirant School in Jönköping, served as an adviser on international law and reserve officer for just over 20 years, and worked as a police officer in Stockholm for five years.
During his years in as a police officer Anders Hultqvist started studying law and obtained his degree in 1985.
Welcome to CTF and seminar! Seminar 3: Identity in a digital age with Charlotte BäccmanThis is the last of three seminars.Service research and/in capitalism - a seminar series on the practice, ethics and politics of service research and/in capitalism. This seminar series is initiated by Petter Falk. Please note that this is a face to face seminar and you will not be able to attend via Zoom.(The seminar will be held in English).For more information, please contact charlotta.a
Welcome to CTF and seminar! Seminar 1: Value, and theories thereof with Per Skålén and Markus FellessonThis is the first of three seminars.Service research and/in capitalism - a seminar series on the practice, ethics and politics of service research and/in capitalism. This seminar series is initiated by Petter Falk. Please note that this is a face to face seminar and you will not be able to attend via Zoom.(The seminar will be held in English).For more information, please co
Welcome to CTF and seminar! Seminar 2: Sustainability and social responsibility with Helén Williams, Fredrik WikströmThis is the second of three seminars.Service research and/in capitalism - a seminar series on the practice, ethics and politics of service research and/in capitalism. This seminar series is initiated by Petter Falk. Please note that this is a face to face seminar and you will not be able to attend via Zoom.(The seminar will be held in English).For more informa
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2024
Guro Gravem Johansen is originally from Troms in northern Norway where she grew up on a farm close to the sea. She is a trained jazz singer with a bachelor’s and master’s degree as well as a PhD in music education from the Norwegian Academy of Music.
…..You are one of the researchers in DISCERN, what is the project about and what are you working on right now?
"The goal of the sub project that I am head of, is to create an increased understanding of customer behavior in stores and to investigate how digitalization (Internet of things) can have a positive impact on the customer experience.
2020-12-17
The Christmas and New Year Holidays are approaching and we have a successful, but also challenging year behind us. Now, we look forward to a new eventful and hopefully less pandemic-affected year.
We had a great start in 2020 with a Phd defence in business administration, we welcomed several new doctoral students and senior lecturers, and started several new research initiatives.
2020-03-11
Imagine you are a service provider, let’s say in healthcare. You know that service delivery is complex because many actors (e.g., patients, their friends and family, their general practitioners, their insurance providers, doctors, nurses etc.) need to interact. To get an overview of all the actors involved and their interdependencies, you usually try to visualize this network of actors.
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2023
» Professorer 2023
Bestoun S. Ahmed Al-Beywanee is originally from Iraq and was born in 1982. He has a bachelor's degree in Electrical and Electronics Engineering Science from 2004 and got a scholarship to finish his master's study at University Putra Malaysia 2007-2009.
After his master degree Bestoun S. Ahmed Al-Beywanee moved on to a Ph.D. fellowship position at the University of Science Malaysia (2009-2012) in the field of Software engineering.
The feeling of being more independent. More time to support and encourage the residents to manage on their own. These are some reflections from residents and staff at Resurscentrum in Karlstad Municipality, who tested a so called intelligent shower for one year.
2022-04-28
At the end of March, the United Nations Conference on Trade and Development (UNCTAD) hosted the webinar Dark Commercial Patterns: Experiences and Tools for Education and Business Guidance. Agnieszka Kitowska, postdoctoral researcher in Computer Science, was one of the speakers.
2023-11-30
Avit Bhowmik, Assistant Professor in Risk and Environmental Studies, who is going to attend COP28 in Dubai, which starts today, reflects on the SB meeting in Bonn.
The annual Conference of Parties (COP) 28 of the United Nations Framework Convention on Climate Change (UNFCCC) that will be hosted by Dubai is knocking at the door. Almost everyone who keeps an eye on climate change policy at the global level is by now familiar with COPs.
2020-02-18
How do frontline employees in retail react to and handle situations where the customer ignores them and instead looks at their mobile phone?
2019-06-24
The research article “The role of perceived comprehension in idea evaluation" has been recognized as a top 20 most read article in Creativity and Innovation Management during 2017-2018.
Amongst scientific articles published between January 2017 and December 2018 the article received some of the most downloads in the 12 months following online publication.
2012-09-17
Angela Caridà, research fellow at University Magna Graecia of Catanzaro, Italy, will be visiting CTF during the next three months.
Angela Caridà have a Ph D in Economic and Management of Healthcare.
Her main areas of interest are service innovation, interactive marketing and co-creation.
If you are interested in CTF, our research and cooperation, please contact us.
Director
Professor Per Kristensson
per.kristensson@kau.se
+46 54- 700 21 28, +46 70-974 08 60
Adress
Karlstad University
CTF
SE - 651 88 Karlstad
Visiting adress
Universitetsgatan 2
Phone: +46 54-700 10 00
E-mail: ctf@kau.se
Billing adress
Karlstad University
Fakturaskanning
651 88 KARLSTAD
Businesses need service innovations to survive and strengthen their competitive advantage. By explaining how firms and key actors (such as entrepreneurs) manage to remain innovative, our research explains why innovation platforms are central.
Empirical observations show that key actors or entrepreneurs often drive change in service ecosystems and the development of innovation platforms.
2019-09-17
What are the reasons for managers to engage in servitization, and how do they justify their efforts within their organisations? To answer this question, we studied six different firms of various sizes, from 10 to 4000 employees. The firms were from different types of industries, although they were all manufacturing companies with a strong belief in services.
2023-06-29
Where do you start with innovation? Typically, with a goal in sight – a pre-defined outcome. From here you can forecast what you need to get there; search for, select and invest in the most suitable skills, technology, and other types of resources in a step-by-step manner. This is a conventional causal decision-making style for firms. Conversely you can start with what you already have – existing means – and then creatively work out potential outcomes with these. This is bricolage.
