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The award is given for 'long term and significant contributions to the service research field and to the development of CTF'.
International Fellows of CTF appointed at CTF 30th Anniversary 2016:
Javier Reynoso, Professor, EGADE Business School, Mexico
Ruth Bolton, Professor, Arizona State University, US
Tor W.
“People’s experiences of different things and how it affects their behaviour have always interested me and are central within my research.”
Martin Grimberg Löfgren grew up in Säffle and has stayed true to his hometown. After completing his studies at Karlstad University, he remained with the university and began his doctoral studies in Business Administration in 2002. He has since worked as a senior lecturer and became docent in 2011 and professor in 2021.
Marie Karlsson Tuula was born in 1961 and grew up in Malmö. When she was twenty she moved to Stockholm to study. She was accepted to law school in 1983 and completed her Bachelor degree in 1987.
In addition to law, Marie Karlsson Tuula took a number of courses in European processes, business economics and criminology, and completed her apprenticeship at the then Mölndal District Court.
Margareta Friman, Professor of Psychology at CTF, Service Research Center at Karlstad University, will be a new Pro-Vice-Chancellor at Karlstad University.
“I feel enthusiasm and joy for my new mission. It is a privilege to be involved in and to influence Karlstad University’s future development,” says Margareta Friman.
In her new assignment, Margareta Friman will lead, coordinate and develop education, research and collaboration within Karlstad University.
2022-06-20
Bo Edvardsson, professor at Karlstad Business Service Research Center (CTF), and Bård Tronvoll, professor at CTF and Inland Norway University of Applied Sciences, are the editors for the newly published Palgrave Handbook of Service Management.
- The book provides a unique and current overview of service management research, says Bo Edvardsson.
2018-09-27
There is a shift happening within service design from designing something "out there" to designing ourselves. This shift opens up questions about how we might design our "systemic-self" and what new approaches we need to do so.
In service design, there is often a focus on mapping the service systems we wish to change. We create personas, draw user journeys and plot out the different stakeholders.
Akademisk högtid
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Anna-Britt Coe was born in Massachusetts, USA, to a Swedish mother and an American father. She has lived in Washington DC, Lima in Peru and Umeå/Nordmaling and studied sociology at undergraduate and postgraduate level at American University, Washington DC, and completed her PhD at Umeå University.
From the perspective that life after the coronavirus never fully will be the same, and we will not go back to “business as usual”, the COVID-19 crisis has highlighted the urgent need to rethink the human ecosystem. The relationship between humanity and nature, and, more specifically, the service ecosystem. While it is clear that the crisis will contribute to a transformation of the world as we know it, dare we hope that it can be transformed into one that is more inclusive and sustainable?
Akademisk högtid
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Erica Sandlund grew up in Norrbotten and began her studies at Luleå University of Technology, and later transferred and completed her studies at Karlstad University and the University of Tennessee.
“The contemporary historical moment is a knowledge society, with a knowledge economy, where the production and exchange of information and knowledge have become fundamental to the structures of our institutions, the labour markets, our work practices, our financial systems.”
Fran Collyer was born in London and her family migrated to Australia when she was a young girl.
Moyses Araujo earned his Bachelor’s and Master’s degrees in Physics at the Federal University of Bahia in Brazil. He completed a PhD in Condensed Matter Physics at Uppsala University (UU), followed by a postdoctoral position at KTH Royal Institute of Technology, supported by the Swedish Research Council.
In 2011, he joined Yale University in the USA as a postdoctoral researcher funded by the Yale Climate and Energy Institute.
For those of you who are not familiar with what spring activity means it's broadly that companies invite you students to a study visit. where they can talk about who they are, what they do, etc. Then we gather all at the Tables to eat, mingle and play billiards.
The evening will look like this:
17:00 to 18:30 Info at the companies
18:45 to 19:00 Collection at the Tables
19:00 to 20:00 Food and table socializing
21:00 to 22:00 Billiards 22:00 onwards.
2023-09-22
This award recognises “The best article in the service literature published during a calendar year” across international journals. It’s the second time Ingo Karpen (CTF) wins this prestigious award.
Ingo Karpen, given it’s the second time you receive this prestigious award, why has your research drawn such interest do you think?
Akademisk högtid
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Henrik Rahm grew up in Linköping and completed a degree in education in Lund in the 1980s, specialising in German, Swedish and Swedish as a second language.
Akademisk högtid
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Annika Rudman was born and raised in Borås, but has family ties to Värmland as her father and grandparents come from Höljes in northern Värmland. She has a law degree and a master’s degree in human rights from Lund University.
After completing her studies in Lund, she moved to Gothenburg where she completed her PhD at the School of Global Studies with a thesis on women’s property rights in southern Africa.
Leonardo Martucci is an electrical engineer. He holds a five-year degree in electrical engineering and a two-year master's in the same field from the University of São Paulo. He completed his PhD in Computer Science at Karlstad University, followed by postdoctoral appointments at TU Darmstadt, Germany, and Linköping University.
Tobias Otterbring, former PhD student at CTF, today researcher at Aarhus University in Denmark and visiting researcher at CTF, has been awarded the 2018 Emerald/EFMD Outstanding Doctoral Research Award for his doctoral dissertation.
"I am honored that my work attracts international attention. At the same time it shows that the research conducted at CTF is world-class.
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Niklas Gericke studied to be a teacher of mathematics and natural science at the former Karlstad University College at the beginning of the 1990s. His majors were biology and chemistry.
Is it possible to be climate-smart, save money and feel better? Actually, yes! Here are a few tips on what to think about, and some steps that are worth trying out at the dawn of the new year.
Climate-smart, do this mean that I have to give up everything that is fun? I enjoy my steak and spending my vacation in the sun, and the car is very handy to manage everyday logistics.
2013-11-08
...Cranfield University School of Management. You have been visiting CTF this week, what kind of research are you involved in right now?
- After successfully conceptualizing and measuring Customer Experience (CX) in a wide variety of contexts worldwide, we recently explored CX management practices and their link to profitability.
2017-11-14
... PhD Student in Business Administration at CTF, Service Research Center at Karlstad University. In 2016 you received the Hedelius scholarship for studies abroad. You have now returned from your nine month visit at Texas State University. Can you tell us about your experiences?
– I am very grateful for this opportunity, and for the scholarship. Studying there has helped me to grow on different levels; academic, personal and social.
2025-09-18
What are the similarities and differences between Sweden and India when it comes to musical traditions and working as a music teacher in India? Gunnel Holmgren, a teacher in the music education program at Ingesund School of Music, has visited India twice, including Karlstad University's Indian Study Center in Varanasi and Study Point in Dharamsala.
2019-10-28
... formerly PhD student at CTF and today a consultant working with organizations, innovation and collaboration. You were visiting us two weeks ago, what did you do here?
"I held some lectures in strategy and marketing communication at the undergraduate course in Marketing at Karlstad Business School.
“In our lives, both individually and as a group, we spend a lot of time focusing on how to minimise the risk of, for example, catastrophes, accidents and poverty. We constantly compare different risks and we assess what risks are acceptable to expose ourselves and others to.”
Finn Nilson was born in Skåne, but he grew up in Great Britain.
