Employees with continuous customer contact, frontline employees, play a key role in service innovation. By involving the frontline employees, management can create better conditions for attractive and realizable services.
2019-04-08
The usability lab, Ozlab, has been frequently occupied this spring, among other thins for eyetracking-surveys, updating of the manual and introductionfilms.
From the latter half of January we had two German students as internships for 10 weeks, Antonia Appel and Jakob Kümmerle, from DHBW, Duale Hochschule Baden-Württemberg. They helped students conducting various projects on undergraduate and master level with eyetracking equipment.
The project The pressured preschool? is a dissertation project of Maria Lennartsdotter's PhD-project, started in 2019. The dissertation project aims to sheds light on Swedish preschool as it is presented by more than 1000 preschool teachers and childcare minders during #pressatläge.
In international reports, the Swedish preschool has until recently been referred to in terms such as “outstanding” and “an international role model”.
Monday, 19 February 2024, 13:30Where: 21D302 Speaker: Suraj Prasad, Department of Engineering and Physics, Karlstad UniversityTitle: Effect of molecular structure on the photochemical stability of small molecule and polymer acceptors used in organic solar cellsAbstract:Organic photovoltaics (OPV) represent an affordable solar energy solution utilizing thin layers of molecular semiconductor materials, offering distinct benefits such as lightweight construction, flexibility, and eas
2023-12-06
The Christmas and New Year holidays are approaching and maybe some time off. Soon we can put another eventful and challenging year behind us and look forward to new ideas, exciting research and education.
When I look back and summarize the past year, there are several important achievements and notable results. First, and most important, are the efforts everyone has made in these challenging times.
2023-04-24
Professor, Saïd Assar, The Institute Mines – Telecom Business School
How did you come in contact with Karlstad Business School?
- I got in contact with Karlstad Business School via a former colleague and research partner, Dr Sana Skandrani, Senior Lecturer at the Information Systems department in KBS.
2024-09-03
At the start of summer, Henrik Rahm started his position as professor of Swedish language at Karlstad University.
– As a new professor of Swedish language, I hope to inspire new linguistic and multidisciplinary research projects and show that language expertise is important in many contexts, says Henrik Rahm.
Henrik Rahms is a linguist and holds a teaching degree in German, Swedish and Swedish as a second language.
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2021
» Professorer 2021
”Focusing on the nexus of business and design, my interdisciplinary research revolves around designerly ways of thinking, working and being, and how this enables organisations to better serve people and their (eco)systems alike.”
Ingo Oswald Karpen was born in Europe with Luxemburgish as his mother tongue. He moved to Australia to pursue his studies and complete his PhD, followed by ten years of working as an academic in the Australian higher education system.
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2021
» Professorer 2021
“I focus on applied ecological research in watercourses, where much of the research forms the basis for measures such as reintroductions and management of protected species, which benefits both nature and mankind.”
Martin Österling is from Karlstad but started his academic career by studying in Uppsala and Gothenburg, resulting in a Degree of Master of Marine Biology.
After receiving his degree, he was awarded a scholarship and studied the coral reefs outside the coast
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2021
» Professorer 2021
“The foundation of Materials Engineering is to understand how the building blocks of materials, or their microstructures, interact on different length scales and result in different properties such as strength impact resistance, fatigue strength, abrasion resistance, electrical properties and corrosion resistance.”
Mikael Grehk was born in Filipstad and grew up in Karlstad, where he graduated with an upper secondary school engineer degree from Älvkullegymnasiet.
Hello Klas and welcome to CTF and Karlstad University! Can you tell us about your background and your research?
– Thank you! I have a PhD from Technology Management and Economics at Chalmers University of Technology. For several years, I have also had various positions within the automotive industry as well as the space industry. In recent years I have worked at Volvo, with research and development work connected to products and services for the aftermarket.
The course focuses on how businesses and other organisations can learn from customer complaints, product flaws, and service failure, and make sure that these problems do not recur.
Learning Outcomes
Describe and explain central concepts, theories, models, and methods in the area of customer complaint, and how it is possible to restore the trust of disappointed customers.
Explain and analyse customer complaint processes with a focus on ways in which businesses can rec
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2023
» Professorer 2023
Bestoun S. Ahmed Al-Beywanee is originally from Iraq and was born in 1982. He has a bachelor's degree in Electrical and Electronics Engineering Science from 2004 and got a scholarship to finish his master's study at University Putra Malaysia 2007-2009.
After his master degree Bestoun S. Ahmed Al-Beywanee moved on to a Ph.D. fellowship position at the University of Science Malaysia (2009-2012) in the field of Software engineering.
The activities of Geomedia are organized in three research tracks: (1) Mediatization of Space and Culture, (2) Spaces of News Production and Consumption and (3) Tourism and Mobility Studies. These tracks are not exclusive entities but serve as articulations of the Geomedia profile as a whole.
At the Department of Geography, Media and Communication you find the subject of Human Geography.
Human geography is the study of the interplay between people, places and the environment. The subject focuses on how we live, act and make sense of our world and our place in it. Humanity shapes the world, while being shaped by it. The interaction has multiple dimensions - political, economic and social.
MENTAL HEALTH PROBLEMS AMONG SWEDISH ADOLESCENTS
- Time trend in mental health in light of economic and social-relation
factors and mental health today in light of physical activity
TIME: Tuesday September 24, 12.00 - 12.45
PLACE: University library, Learning lab, floor 3
Various factors influence adolescents’ mental health problems.
Centrum för genusforskning
» Evenemang och seminarier
» Evenemang vid CGF
» ÄLDRE EVENEMANG
2023
January 18
15.15 – 16.45
Room: 4A301A (on Campus)
Josephine Baird
”Playing with Gender: Exploring, Expressing and Embodying (Trans) Gender in Games”
In the cutesy life-simulator game, Animal Crossing: New Horizons, you get to create your own character, who you can dress up and style any way you want, and can wander around an idyllic little island, which you can also invite your online friends to.
With the right mix of skills, intuition become less of a mystery – and new ideas can be assessed more fairly. In a new thesis, Johan Netz, Ph D in Business Administration at CTF, Service Research Center at Karlstad University, has investigated how new ideas are assessed in a screening process.
Johan Netz has investigated how intuitive and rational assessment decision making approaches affects idea screening.
2018-01-19
Today is A. ("Parsu") Parasuraman, Professor of Marketing & The James W. McLamore Chair School of Business Administration University of Miami, visiting CTF. He is here to discuss a Global Consortium of Service Centers initiative and to talk with some or our researchers.
A. Parasuraman is a Professor and Holder of the James W.
2017-09-01
You work mostly within the research profile HITS (High Quality Networked Services in a Mobile World). What is your part within the research profile?
“The overall goal for the HITS, High Quality Networked Services in a Mobile World, research profile is to contribute to the development of high quality networked services for a mobile world through world-class research and industrial collaboration.
2019-12-20
On 10 December, the third Mathematics Meets Industry Day (MIMM®) was arranged at Karlstad University. Representatives from Kongsberg, Region Värmland, and Uddeholm participated, and together with upper secondary school students, university students, and researchers they tried to find mathematical solutions for previously unsolved problems.
“The purpose of this day is to demonstrate to the industry the benefits of working with mathematicians.
2020-02-06
Businesses and public organizations continuously work on developing new services or products in order to be innovative. One important part in this work is to know how ideas for new services and products are evaluated, since the idea screening determine whether an idea is considered good, and whether it will continue its development as an innovation project.
“I collaborate with researchers in the fields of human-computer interaction, human-robot interaction, subject-specific music education and ethics.”
Carl Unander-Scharin was born in Stockholm in 1964 and graduated from Adolf Fredriks musikgymnasium in 1983. He continued his studies at the Royal College of Music in Stockholm, where he studied church music, choir education and the supplementary teacher education.
