Visiting professor from Australia

Next week we welcome Janet R. McColl-Kennedy, Professor of Marketing, from The University of Queensland, Brisbane in Australia. She will be staying at CTF for two weeks. During her visit she will participate in a Advisory Board Meeting within the research profile SISB, Service Innovation for Sustainable Business, and to present at QUIS13. She will also give a seminar on healthcare research at CTF and meet with the researchers to discuss potential research collaborations. 

Janet R. McColl-Kennedy
BA (Hons) first class, PhD, FANZMAC, FAMI

Professor of Marketing, UQ Business School, The University of Queensland, Brisbane Australia
For more details see webpage
Janet McColl-Kennedy is Professor of Marketing at the UQ Business School, The University of Queensland. She was appointed full Professor in 2002.
Professor McColl-Kennedy has held several senior leadership positions in the School, including Marketing Head/Cluster Leader for 7 years from to 1999 to 2005, and Research Director of the UQ Business School from January 2006 to June 2008 and April 2009 to January 2010.
Professor Janet McColl-Kennedy has made a significant research contribution to the discipline of Marketing, specifically in her research area of “Services”. Professor McColl-Kennedy is one of the leading marketing academics in Australia, and internationally recognised as a leading researcher in Service Science. Her research interests include service recovery, customer complaining behaviour, customer rage and customer value co-creation. She has particular expertise in health care and the professions.
Janet leads several international research teams, obtaining over $1.5 million in competitive research grants including several prestigious Australian Research Council (ARC) grants.
Professor McColl-Kennedy has held Visiting Professorships at Indiana University, USA, Bocconi University Milan, Italy and the University of New South Wales, Sydney.
Professor McColl-Kennedy’s work consistently appears in prestigious journals in her field such as Journal of Retailing, Journal of the Academy of Marketing Science, Leadership Quarterly, Journal of Service Research, California Management Review, Journal of Business Research, Psychology and Marketing, Journal of Marketing Management and Industrial Marketing Management.
In recognition of her international research reputation she is a member of the Advisory Board of the Cambridge Service Alliance, a global alliance between leading businesses and universities. Founded by Cambridge University, in alliance with BAE Systems and IBM, the Alliance was formed in 2010 and is designed to bring together some of the world’s best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow.
Professor McColl-Kennedy reviews for several international journals and is on the Editorial Board of the Journal of Service Research.