In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
2021-02-26
Steam engines, electrification, and CNC – three seminal events in industrial history. These days, digitisation is putting pressure on the industry. With the new research centre called DAMI4.0, Karlstad University will be ready to meet the industry’s demands for new technology.
Noisy steam engines and welding robots have made a huge difference to industrial development.
2012-09-06
Bibliotek
» Studiestöd
» För dig med funktionsvariation
» Stödprogram och appar
Students - Download service
On the web page "Programvaror" you will find programs to install on your computer and more information.
Programvaror (in Swedish)
Staff - download to your private computer
Visit the page "software and licenses" on Inslaget
Download ClaroRead Plus & StavaRex/SpellRight
STINT, The Swedish Foundation for International Cooperation in Research and Higher Education, has provided researcher in Computer Science at Karlstad University the possibility to establish research/education collaboration with Zhejiang University in Hangzhou (China) in the areas of Cloud and Edge computing.
Three researchers from the Computer Science Department at Karlstad University and two researchers from Zhejiang University will work on this year-long research proje
Welcome to the group of building and construction engineering.
We belong to the Department of Engineering and Chemical Sciences at Karlstad University. If you are interested in knowing about us, please check out our research, education and staffs on our website.
You are warmly welcome to visit us in the building 9B, floor 3, at Karlstad University.
Björn Sjöstrand, Senior Lecturer in Chemical Engineering at Karlstad University, was awarded the Young Researcher’s Award 2022 at Forum for Bioeconomy.
CS
» Research
» Avslutade projekt
» Nationella projekt
TRUEdig investigates how businesses that develop privacy-enhancing services also can increase users’ security and sense of empowerment.
The project is run by CTF and is carried out together with computer science at Karlstad University.
Did you know that it is possible to use mathematical models to calculate how best to repair a broken blood vessel? And that it is possible to find out what tire groove gives the best grip on wintry roads?
2019-03-18
The world needs more efficient energy systems based on renewable raw material, an equation not easily solved. At Karlstad University, research and education are in progress to find sustainable energy systems, for instance, through a project in which pellets replace charcoal in cooking solutions in Zambia, because cooking with charcoal as fuel leads to extensive deforestation as well as health hazards.
2016-09-26
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy.
The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF.
Program and more information here.
2015-05-25
The library at Ingesund School of Music and Karlstad University Library now share the same library catalog.
When searching, the entire catalog is the default setting, but it is easy to limit to the different libraries or scopes.
Patrons from the different libraries can only request items from their home libraries. If visiting the other library is is possible to borrow books. Remember that each library have their own loan rules.
2020-02-18
When the Swedish Defence University and The Swedish Civil Contingencies Agency (MSB) arranged the contest Cyber Challenge on Thursday, 6 February, 14 teams of university students vied to prove that they could act as the best experts on national security.
2023-03-02
PRISMAS, PhD Research and Innovation in Synchrotron Methods and Applications in Sweden, is a new doctoral programme that will train the next generation of synchotron experts at MAX IV.
2024-11-20
On November 7-8, Karlstad University hosted the inaugural Security Divas Sweden, a national conference focusing on cybersecurity and information security that aims to spotlight women in these fields. The event was organized by Karlstad University in collaboration with the Compare Foundation.
The conference welcomed eleven female role models who shared key insights on topics such as information influence, data protection and current perspectives on cybersecurity.
2022-05-09
Solar cell researchers from Karlstad University have once again conducted experiments in zero gravity during parabolic flights in Bordeaux, France. The aim is to study how the structure of the active layer of the polymer solar cell is formed, to thereby be able to increase its efficiency.
– This is the second time we have conducted experiments during parabolic flights, says Jan van Stam, Professor of Physical Chemistry at Karlstad University.
HHK
» Utbildning
» Att läsa på HHK
» Stöd och hjälp
The study and career counsellors can be consulted on any study-related issue before you start at the university and while you are studying. They help out with career and study choices, exam guidance, study grants, scholarships, and credit transfers.
In early February, you and Jörg Pareigis participated in the conference ”ICDE Lifelong Learning Summit” in Lillehammer, Norway. Can you tell us about the conference?
- The conference is a meeting place where academia, the public and private sector meet to discuss the challenges around disseminating knowledge for lifelong learning.
2019-05-13
Having the opportunity to practise arguing a case in a complex tax dispute and doing it in the premises of the Administrative Court is worth a great deal for the future professional role.
2023-10-17
Week 43 coincides with both UNESCO’s Global MIL Week and SPARC’s Open Access Week. To highlight this, the University Library is organising three events. Two of them require registration, one by 17 October and one by 20 October at the latest.
First up is a film screening followed by a talk with the director, in the afternoon Tuesday 24 October. The film will be shown at Filmstaden in central Karlstad and is organised together with Region Värmland.
SOL SEMINARS SPRING 2024
During the spring, we will invite you to three SOL seminarst. The discussions will normally be held in Swedish. Visit the Swedish page for more information.
28 feb, kl. 13–15, sal 3D 512a och Zoom
3 apr, kl. 13–15, sal 3D 512a och Zoom
15 maj, kl. 13–15, sal 3D 512a och Zoom
1. (In Swedish) Skolchef Jenny Dahlin presenterar sin masteruppsats Rektorers yrkesskicklighet: Förståelse av begreppet rektorers yrkesskicklighet ur ett huvudmannaperspektiv.
2.
