Professor of Business Administration at CTF and Assistant Vice-Chancellor at Karlstad University. You just returned for Seoul, South Korea. What did you do there?
– I was invited as keynote speaker at the International Research Symposium IRSSM 8th International Research Symposium in Service Management at Yonsei University. In my presentation I talked about how service innovations are created and what makes them grow in global markets.
The service research community received excellent news for its journals from the 2017 Journal Citation Reports (JCR) by Clarivate Analytics. All seven service research journals covered in Web of Science have increased their impact factors from the previous year. Especially notable is the increase of Journal of Service Research’s impact factor from 2.463 to 6.847.
Jenny Karlsson and Peter Samuelsson, both PhD students at CTF, Service Research Center at Karlstad University, Sweden, participated in the AMA Servsig doctoral consortium preceding the 2017 Frontiers in Service Conference held in June 21-22 at Fordham University, New York. We recently caught up with Jenny and Peter and asked them to tell us about the consortium.
In this year´s AMA Servsig doctoral consortium a record was broken.
CTF has initiated an initiative to formalize an international network of service researchers to strengthen and move the field of service research forward. Anders Gustafsson and David E.
June 22-25 researchers from CTF participated in the 2017 Frontiers in Service Conference. The conference was hosted by Fordham University, Gabelli School of Business, New York, USA, and attracted more than 350 service researchers and business leaders from around the world.
Every manager and every researcher need to understand the rapidly changing needs of customers.
The QUIS symposium is held every other year and attracts around 250 leading researchers and executives from all over the world. In 2019, QUIS will return to where it all started back in 1988 when the first QUIS symposium took place. Welcome to the city of sun, Karlstad, Sweden!
Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practice in a forum to advance the study of service as a field.
On June 12-15 researchers from CTF, Service Research Center at Karlstad University, Sweden, gathered in Porto for the QUIS15 symposium. The symposium is held every other year and attracts around 250 leading researchers and executives from all over the world.
CTF researchers Per Skålén, Carolina Camén and Bo Edvardsson participated in a workshop on Transformative service research.
This year, fifteen researchers will receive awards from Riksbankens Jubileumsfond, RJ, The Swedish Foundation for Humanities and Social Sciences, for full-time research up to one year. One of the recipients is Anders Gustafsson, Professor of Business Administration at CTF, Service Research Center at Karlstad University.
– It it feels fantastic!
Doctor of Psychology at CTF, Service Research Center at Karlstad University. This spring you defended your doctoral dissertation in psychology, what will you do next?
– At the moment I am working on getting articles from my doctoral thesis published in scientific journals, and I am also preparing to move to Denmark.
How is the work with the articles progressing?
– You can say it is moving along well.
At the Naples Forum on Service June 6-9 in Sorrento Italy, Professor Bo Edvardsson received the 2017 Evert Gummesson Outstanding Research Award.
Professor Bo Edvardsson received the 2017 Evert Gummesson Outstanding Research Award "for his long term contributions to and support of service research and education.
In media and in communication from the government innovation is brought forward to save our Swedish businesses through increased revenues and lowered cost. In addition, it will help us to create more jobs and a brighter future. Innovation has in recent years become such a buzzword, it seems like everyone is an expert in innovation and that all firms are innovative. So, what does this then mean in practice - let us see both sides of the coin.
Last week, fifty ambassadors came to visit Värmland with the purpose to get to know the county, visit local enterprises and make new contacts. The first stop during the visit was at Karlstad University where the university’s two excellent research environments, CTF, Service Research Center and Computer Science presented their research.
The ambassadors visit one county in Sweden every year, and this year the trip went to Värmland.
Malin Thorsén, CEO and founder of Bright Planet AB, has been appointed as the new chairman of the Advisory board at CTF, Service Research Center at Karlstad University.
In addition to the chairman, the board has the following external members: Hans Karlsson, SKL, Peter Rovér, Effect Management, Christina Öberg, Örebro Univesity, Jonas Matthing, RISE, Anders Tufvesson, Ninetech, Sofi W.
An international contingent of scholars gathered at the Annenberg Public Policy Center, APPC, in May for a two-day conference on the role of attitudes in policy, science communication, education, and other fields.
On December 17, 2010, Mohamed Bouazizi, a Tunisian street vendor, set himself on fire as a protest against the autocratic regimes in his Arab country. Bouazizi’s act was captured on film and quickly spread throughout the world. The images and film clips of Bouazizi triggered protests and demonstrations against regimes in other Arab countries. Bouazizi set in motion an uprising against Arab regimes that is known as the Arab Spring.
Two CTF articles have been selected as a Highly Commended Paper Award in the 2017 Emerald Literati Network Awards for Excellence.
Every year the Emerald Literati Network select the most impressive articles from each of their journals from the previous year.
Service innovation is an area that many firms, organizations and society are struggling with. Service as a phenomenon is what most of us is occupied with; both as employees and how we spend our money. I have spent a lot of time trying to make sense of what it really is.
The first thing that is striking with service innovations is that some are easy to copy while others are difficult to copy and latter types work well as differentiators for firms.
Corrinne Kelley, Ph. D Student at Florida State University, USA, is currently visiting CTF for three weeks to work on a joint project with our researchers Anders Gustafsson and Poja Shams.
– I am visiting CTF to help run an experiment for a project I have been working on with Anders Gustafsson, Poja Shams and my two advisors Maura L. Scott and Martin Mende. We will be using a scent machine as well as eye tracking technology.
Don’t we all filter the way we see our life and reality, through our previous life events and experiences? Isn’t it even so that our ‘life baggage’ is obstructing us from certain aspects which may hinder us from a fully embracement of life? The same could be happening for companies. We have had a long debate in service research about how firms can move towards applying a service perspective in their organizations and what benefits the service perspective could result in.
