Welcome to CTF!
A leader in service research.
Have you experienced "The CTF Fika Sofa" and the talk about service research?
FIKA is Swedish for coffee break, but it´s more about socialising than drinking coffee - preferably with something sweet.
CTFblog: Service research journals are gaining impact
The service research community received excellent news for its journals from the 2017 Journal Citation Reports (JCR) by Clarivate Analytics. All seven service research journals covered in Web of Science have increased their impact factors from the previous year.
Welcome to Karlstad for QUIS16 in June 10-13, 2019
In 2019, QUIS will return to where it all started back in 1988 when the first QUIS symposium took place. Welcome to the city of sun, Karlstad, Sweden!
Research result from Karlstad University can become international policy
Six years ago Carolina Camén defended her dissertation “Using contracts to manage services: A study of contracts in public transport”. Now, the results and thoughts on the importance of the design of the contracts are becoming a part of the policy and guidelines for the entire transport industry in Europe.
CTFblog: Do we all work with service innovation?
In media and in communication from the government innovation is brought forward to save our Swedish businesses through increased revenues and lowered cost. In addition, it will help us to get more jobs and a brighter future. Innovation has in recent years become such a buzzword, it seems like everyone is an expert in innovation and that all firms are innovative. So, what does this then mean in practice - let us see both sides of the coin.
Physically fit employees and restrictions make us buy more
Competition in the form of athletic employees and products that can be seen but not touched. These are some factors that influence our purchase behavior according to a new dissertation from Karlstad University in Sweden.