CTF, Service Research Center
We conduct research on value creation through service with a particular emphasis on the needs of individuals, organizations and the wider society.
New index presents Sweden’s most innovative companies from the customers’ perspective
Which Swedish company is the most innovative, if you ask the customers? The results will be presented in the Swedish Innovation Index, a national ranking of companies' innovative ability where the customers make up the jury.
The Swedish Innovation Index
The Swedish Innovation Index (SII) scores and rank the innovativeness of Swedish companies and organisations based on their customers' perceptions. The results from the SII will be launched on March 7th.
New method contributes to better transport services
Katrin Lättman has developed a new method that captures accessibility as experienced and perceived by the users.
"The Customer is always right" - to what extent and at whose expence?
How are power and gender reflected in the service meeting between customer and employee in service organisations, and what are the consequences on the work environment for the employee? This is what researchers at CTF will study in a new project that focuses on sexual harassment from customers.
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CTF is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities. Register here!
CTF blog: Travel choices and children's well-being
Imagine if someone told you that your child’s wellbeing, quality of life, physical health, and school performance could increase if their car travels were replaced by independent travel. A rather daring statement, but research show that this is actually the case. Read new blog by PhD Jessica Westman.