CTF, Service Research Center
We conduct research on value creation through service with a particular emphasis on the needs of individuals, organizations and the wider society.
Swedish Innovation Index shows that Ikea is Swedens's most innovative company
Ikea is the most innovative company on the Swedish market followed by MTR Express and Netflix in second and third place. This is according to the Swedish Innovation Index, a new index which focuses on innovation from the customers’ perspective, developed by CTF.
Increased independence and integrity with an intelligent shower
Residents and staff at Resurscentrum in Karlstad Municipality, have tested a so called intelligent shower for one year. Researchers at CTF have studied their experiences and what value is added from the new technology.
The Swedish Innovation Index
The Swedish Innovation Index (SII) scores and rank the innovativeness of Swedish companies and organisations based on their customers' perceptions.
New method contributes to better transport services
Katrin Lättman has developed a new method that captures accessibility as experienced and perceived by the users.
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CTF is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities. Register here!
CTF blog: New book on Service Design in Healthcare
To consolidate and advance research and practice on service design in healthcare, the new book “Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, and Practice”, has just been released. Josina Vink tell us more about the book in the latest CTF blog.