CTF, Service Research Center
We conduct research on value creation through service with a particular emphasis on the needs of individuals, organizations and the wider society.
The institutional dynamics of markets and innovations
NEW THESIS. With the emergence of firms such as Spotify, Uber and Airbnb, the markets related to music, travel and accommodation have lately been under dramatic changes. In a new doctoral thesis Kaisa Koskela-Huotari has been studying how such market transformations occur through institutional dynamics between markets and innovations.
SEK 21 Million to strengthen the regional music life
NEW PROJECT. The research project Music Ecosystems Inner Scandinavia has received SEK 21 million from various actors and will now be carried out by Karlstad University, the Inland Norway University of Applied Sciences (INN University), and Studiefrämjandet. One of the goals is to make music experiences available for everyone.
Self-tracking, datafication and the biopolitical prosumption of life
NEW THESIS. Vassilis Charitsis doctoral thesis focuses on and examines the popular consumption phenomenon of self-tracking, which allows and enables consumers to track, quantify and datafy diverse facets of their lives.
What is service logic?
NEW BOOK. What is service logic? What does it mean to manage and analyze organizations based on a perspective of service logic? Find out the answers in the new book “Service logic” by Professor Per Skålén.
Quality of Life and Daily Travel
NEW BOOK. The new book “Quality of Life and Daily Travel” describes the relationships between life satisfaction, well-being and daily travel. The authors discuss travel and quality of life to the built environment, travel mode choice, travel satisfaction and emotions, and presents case studies highlighting different aspects in daily travel and well-being.
Frontline employees’ contributions and role in service innovation
NEW THESIS. Employees with continuous customer contact, frontline employees, play a key role in service innovation, and by involving them management can create better conditions for attractive and realizable services. These are the findings in Jenny Karlssons doctoral thesis.
Read our annual report!
CTF Annual Report 2017 is now available online, where you can read about our highlights from the last year.
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CTF is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities. Register here!