• 2017-09-22

    New PhD student in Psychology

    Sture Nöjd is a new PhD student in Psyhology at CTF. His research will focus on the development of digital tools and services based on the needs and possibilities that customers, patients, and citizens are experiencing, or could expect to experience in the future.

    Sture is a certified psychologist and graduated from Umeå Unviersity in 2000. Since then he has worked in various positions related to psychology until 2010 when he was employed at Karlstad University.

  • 2017-09-13

    Meet our new postdoctoral researcher: Dr. Jakob Trischler

    We are happy to welcome Dr. Jakob Trischler to CTF.

    Jakob recently joined CTF, Service Research Center at Karlstad University, as a postdoctoral researcher. Originally from Austria, he completed his undergraduate and postgraduate studies at the Management Center Innsbruck. After moving to Australia, Jakob completed his PhD at Southern Cross University in 2015.

  • 2017-09-11

    CTFblog: Markets as systems – Toward a research agenda

    What is the first thing that comes to your mind when you think about the word ‘market’?

    Usually, everybody will have an idea of what a market is and can give a specific meaning for the word. However, if you look closer, these meanings and the assumptions connected to it can be very different from one another. This is true for both the “everyday” and “academic” use of the word.

  • 2017-09-11

    One moment Per Kristensson, Professor and Director of CTF...

    On September 5-6 CTF gathered for the annual research meeting, this year held at Tanumstrand at the swedish west coast. What was on the agenda for the meeting?

    – We had two things on the agenda for our meeting, impact and applications. The theme for this year was impact, but not academic impact! The situation is that we currently are making strong impact on the research society in terms of number of publications, the journals where these articles are published and, finally, in terms of citations. However, more and more funding bodies are asking for societal impact and financial impact. Because of this, we listened to several presentations regarding these other forms of impact and reflected on how we can contribute to them.

  • 2017-07-10

    CTFblog: Service research journals are gaining impact

    The service research community received excellent news for its journals from the 2017 Journal Citation Reports (JCR) by Clarivate Analytics. All seven service research journals covered in Web of Science have increased their impact factors from the previous year. Especially notable is the increase of Journal of Service Research’s impact factor from 2.463 to 6.847. This makes the Journal of Service Research now ranked as fourth of all the journals in the “Business" category.

  • 2017-07-04

    Results of the global network of service research at CTF

    CTF has initiated an initiative to formalize an international network of service researchers to strengthen and move the field of service research forward. Anders Gustafsson and David E. Bowen share the results from the network.

    We conclude with an introduction to eight contributions of a special issue of the Journal of Business Research that are designed to identify new potential research themes in service research or areas that are under-researched in the area.