Welcome to CTF!
A leader in service research.
Less stress during shopping using a bracelet
Researchers Anders Gustafsson and Poja Shams are investigating how to reduce stress while shopping, this by the means of an activity bracelet.
5.3 Million SEK for research on energy efficient commuting to work
Researchers at CTF have been granted 5.3 million SEK for research on energy-efficient commuting. The main financer of the project is the Swedish Energy Agency.
Changing the servicescapre
In a new doctoral thesis from CTF, Pernille K Andersson is investigating how the servicescape is changed by the influence of music, self-disclosure, and eye gaze on service encounter experience and approach avoidance behavior.
Effects of patient involvement in health care
How is the work in health care affected by increased patient involvement? This is what researchers at CTF will sort out in a new research project
Per Kristensson new director of CTF
Starting January 1st 2017 Per Kristensson will be the director of CTF.