Welcome to our new website!
We have just launched our new website. We apologize for the pages still under construction.
Summer research conferences
Our researchers will be presenting their latest work at some of the key service conferences this summer.
Celebrate with us
We invite you to our 30th Anniversary, a future-oriented all-day event with brief flashback from our 30 years of service research.
CTF Professors Anders Gustafsson, Per Kristensson and Lars Witell have teamed up with Professor Gary Schirr at Radford University in the new book "Service Innovation”.
Samot, The Service and Market Oriented Transport Research Group
We conduct research on how public transport i experienced and used.
Service Innovation for Sustainable Business
We believe that service innovation is a key for understanding what happens in different sectors of the economy. Our research profile Service Innovation for Sustainable Business (SISB) gives us a platform for developing knowledge service innovation, and togheter with our partners we will work to better understand what service innovation is and how it influences different sectors, companies, employees.
A leader in service research
CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We conduct research in close collaboration with leading business and public organization, and are involved in undergraduate and graduate education.