CTF, Service Research Center
We conduct research on value creation through service with a particular emphasis on the needs of individuals, organizations and the wider society.
The workload of citizens on sick leave: Working citizens encounter a customer-oriented bureaucracy
Citizens on sick leave have to work and be active in what is named bureaucratic co-creation, to get their case processed and to receive health insurance benefits. These are the findings in Johan Kaluza’s doctoral dissertation. Learn more here.
"The Customer is always right" - to what extent and at whose expence?
How are power and gender reflected in the service meeting between customer and employee in service organisations, and what are the consequences on the work environment for the employee? This is what researchers at CTF will study in a new project that focuses on sexual harassment from customers.
New flexible cutting-edge courses promote lifelong learning
In recent years, Karlstad University has invested in developing several flexible and international cutting-edge courses. During the spring semester of 2019, three new courses specifically aimed at professionals in the areas of service innovation and computer networking are offered.
Digital method to improve the development of new healthcare service
Can digital methods facilitate health care employees and patients to co-create new healthcare services? This is what researchers at CTF will study in a new research project funded by Vinnova.
Call for papers: QUIS16
Researchers and practitioners are invited to submit an abstract to QUIS16 June 10-13, 2019, in Karlstad, Sweden. Please note the new extended deadline, November 21, for submitting abstracts.
Take the online course Servitization!
The online course "Servitization" will start in January 2019, and is now open for application.
CTF blog: The SAGE Handbook of Service-Dominant Logic
As a service researcher or a marketing scholar, you have most likely heard of Service-Dominant Logic. However, do you really know what this potentially paradigm changing mindset is all about? Read the latest CTF blog by PhD Kaisa Koskela-Huotari.
Take the online course Idea Management!
The online course "Idea Management" starts in January 2019, and is open for application.
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CTF is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities. Register here!