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  • 2018-06-26

    CTF blog: Is it Time for Mind-shift? Values-Driven Service Innovation for Transformational Change

    There is a new reality for business and society in the 21st century - “Sustainable business”. “Sustainable business” is in itself a somewhat fuzzy term that implies that business is in some way sustainable, the question is in what way? The old business model with focus only on economic values and address societal and environmental issues as externalities is passed. Sustainable business practices has received a new meaning related to not only handling economic value, but also to an open business model and a change of mindset in which sustainability is used as a driving force for transformation and innovation (address transformation, co-creation and sustainability/CSR practice).

    I argue that the emergence of corporate social responsibility (CSR) has had a significant adverse impact on the business practices, which has thus forced businesses to embark upon Sustainable Service business (SSB). It signifies a wave of new thinking, a way of incorporating different management systems and transcending between business logics in creating the transformational change process to be a sustainable organization.

  • 2018-06-25

    Visit by Satoshi Fujii, Kyoto University

    In December 2017, Professor Satoshi Fujii was appointed Ander Visiting Professor at CTF. Last week, he paid his first visit to CTF to get acquainted with the research center and to meet with the researchers.

    Dr. Satoshi Fujii is a professor of transportation planning and behavioral-psychological analysis of transportation in the Department of Urban Management at Kyoto University, Japan. He conducts research on attitude and behavior of transportation and has worked on soft measures to change attitude and behavior of travel from car use into sustainable transportation modes. His research also includes travel demand modeling, cognitive decision making, social dilemmas, and macro-economic forecasting models that accounts for decision making processes.

  • 2018-06-18

    The institutional dynamics of markets and innovations

    With the emergence of firms such as Spotify, Uber and Airbnb, the markets related to music, travel and accommodation have lately been under dramatic changes. In a new doctoral thesis Kaisa Koskela-Huotari has been studying how such market transformations occur through institutional dynamics between markets and innovations.

    Kaisa Koskela-Huotari, PhD in Business Administration at CTF, Service Research Center at Karlstad University, has been studying the evolution of markets through a service ecosystem perspective. The doctoral thesis aims to explain of how innovations come to be and how markets transform to different degrees as they interact with new innovations.

  • 2018-06-14

    SEK 21 Million to strengthen the regional music life

    The research project Music Ecosystems Inner Scandinavia (MECO) aims to strengthen the music industry in inner Scandinavia through increased knowledge and innovation. The project has received SEK 21 million from various actors and will now be carried out by Karlstad University, the Inland Norway University of Applied Sciences (INN University), and Studiefrämjandet. One of the goals is to make music experiences available for everyone.

    In the MECO project several actors from Karlstad University: Ingesund School of Music, CTF and Geomedia, collaborate with study associations and industry. Together they contribute with their different expertise. The goal is to create long-term positive effects that provide a more inclusive music-, and cultural life as well as increased growth in the region. Now the project has received SEK 21 million in Interreg funds and funds from Region Värmland, Arvika municipality, and Hedmark County in Norway.

  • 2018-06-14

    Johan Quist new Associate Professor of Business Administration

    Johan Quist, researcher at CTF, has been appointed Associate Professor of Business Administration at Karlstad Business School at Karlstad University. His research interests revolve around how the public sector can be better, more relevant and appropriate.

    Johan Quist does research in the public sector, with focus on service logic. He studies the transition from product oriented operations based on the logic of producing companies to a service logic operation where the citizens’ needs are put into focus.

  • 2018-06-13

    Meet Johanna Gummerus, new Ander Visiting Professor

    Johanna Gummerus is an associate professor in marketing at Hanken, School of Economics, and during three years she will be one of our Ander Visiting Professor at CTF. In May she paid her first visit to CTF in her new assignment.

    "CTF is really an inspiring and interesting research environment. I am familiar with CTF, and I have worked with several of the researchers here. CTF have always felt like a sibling unit to our department CERS, Center for Relationship Marketing and Service Management at Hanken. I am looking forward to good and rewarding cooperation over the next three years, and to discuss and exchange thoughts about the future of service research", says Johanna Gummerus.