CTF, Service Research Center
We conduct research on value creation through service with a particular emphasis on the needs of individuals, organizations and the wider society.
Frontline employees’ contributions and role in service innovation
Employees with continuous customer contact, frontline employees, play a key role in service innovation. By involving the frontline employees, management can create better conditions for attractive and realizable services. These are the findings in a new dissertation from CTF.
Margareta Friman new Pro-Vice-Chancellor at Karlstad University
“I feel enthusiasm and joy for my new mission. It is a privilege to be involved in and to influence Karlstad University’s future development”, says Margareta Friman, Professor of Psychology at CTF.
Children who travel to school independently are more satisfied and perform better in school
Traveling to school is just not about getting from home to school. A new doctoral thesis from CTF shows how the choice of mode of transport and activities during the trip affects children’s well-being and achievement in school.
Employees who work in open-plan offices feel worse and are more dissatisfied with their work
CTF researchers have investigated the associations between office type and employees’ job satisfaction, well-being, and ease of interaction with co-workers. Results show that the more co-workers that share a workplace, the less satisfied are the employees.
CTFblog: Isn’t that obvious?
Read new blog post by PhD Tobias Otterbring on consumer threats and compensatory consumption.
CTF blog: Ten years of eye-tracking
PhD Poja Shams, has several years of professional experience in eye-tracking research with a focus on consumer behaviour. Read his blog about eye-tracking in consumer research at CTF.