Transporter på abonnemang. I en aktuell studie ska @MargaretaFriman @Lyckolars @KatrinLattman undersöka hur vardags… https://t.co/NyI3CLvGMK


  • 2018-04-18

    Frontline employees’ contributions and role in service innovation

    Employees with continuous customer contact, frontline employees, play a key role in service innovation. By involving the frontline employees, management can create better conditions for attractive and realizable services. These are the findings in a new dissertation from CTF, Service Research Center, Karlstad University.

    Jenny Karlsson, PhD in Business Administration at CTF, Service Research Center at Karlstad University, has studied service innovation and value creation processes from an employee perspective through interviews, observations and innovation group work in the private and public sectors. The purpose is to create an understanding of employee contributions in the development and implementation of services.

  • 2018-04-18

    Margareta Friman new Pro-Vice-Chancellor at Karlstad University

    Margareta Friman, Professor of Psychology at CTF, Service Research Center at Karlstad University, will be a new Pro-Vice-Chancellor at Karlstad University.

    “I feel enthusiasm and joy for my new mission. It is a privilege to be involved in and to influence Karlstad University’s future development,” says Margareta Friman.

    In her new assignment, Margareta Friman will lead, coordinate and develop education, research and collaboration within Karlstad University. In addition, as a pro-vice-chancellor, she will represent the university internally as well as externally and also represent the vice-chancellor to the extent that the vice-chancellor decides.

  • 2018-04-18

    Katrin Lättman awarded prize at young researcher competition, TRA VISIONS 2018

    On April 16th the EU-funded competition TRA VISIONS 2018 awarded prizes to its young researcher winners of the 2018 Transport Research Arena (TRA 2018). Young researchers from all over Europe submitted innovative concepts in order to enhance smart, sustainable and integrated transport and mobility of people and goods. Katrin Lättman, PhD student at CTF, came in second place in the cross-modal transport sector.

    "I am pleased that my contribution “Capturing the human dimension of accessibility in transport” came in second place as the design captures the traveler perspective which has been more or less neglected in research and planning for years. I had some interesting conversations with potential collaborators in Vienna, and I am happy that this dimension is finally getting recognition in the field", says Katrin Lättman.

  • 2018-04-11

    CTFblog: Isn’t that obvious?

    Isn’t it obvious that women spend more money than men in the presence of a physically fit male employee? Isn’t it obvious that viewing an opposite-sex individual with an attractive face makes people more motivated to choose healthy rather than unhealthy foods? And, isn’t it obvious that restricting product touch in a store decreases rather than increases consumer spending? After all, these are all beliefs held by consumers and even marketing professors. But what if I told you that none of these seemingly self-evident “facts” were true?

    When considering a newly communicated scientific finding, a common comment from the public, and certainly from reviewers in academic journals, is to say something like “That’s obvious” or “We knew it all along.” Although such claims can be perfectly justified, there is of course a risk that people who proclaim a research result as righteous redundant due to its self-evident nature forget the fact that it’s much easier to foresee findings after the outcomes are known.

  • 2018-03-15

    Call for papers - NoRD2018

    The NoRD2018 organizers invite submissions to the 10th Nordic Workshop on Relationship Dynamics. NoRD workshops are open to all researchers in the areas of Marketing and Management (or related areas); the ‘Nordic’ title simply refers to the locations and people organizing the workshops.

    NoRD focuses on dynamics in buyer-seller relationships (both b-to-c and b-to-b relationships). As a concept, relationship dynamics refers to any type of changes taking place in relationships; their beginnings, their ups and downs, their endings, including ongoing efforts to stabilize relationships.

  • 2018-03-13

    Karlstad university expands digital top education courses

    In January 2018 Karlstad university launched their first two international on-line based top education courses, developed within a project financed by the KK Foundation. Now, the university has been granted further means to develop more such courses. During 2018, courses in computer networking and materials science will be developed, and these courses will start by spring 2019.

    The new courses are being developed in collaboration with a number of industrial partners within the framework of the WISR17 project, lead by the CTF (Service Research Center). These courses are primarily targeted towards professionals and will be developed by the research environments at computer science and CMM – Characterizing and Modeling of Materials.