Welcome to CTF!
A leader in service research.
Have you experienced "The CTF Fika Sofa" and the talk about service research?
FIKA is Swedish for coffee break, but it´s more about socialising than drinking coffee - preferably with something sweet.
Erik Wästlund will study unique customer experiences beneath the surface
In the spring of 2019, Europe’s first underwater restaurant will open in Lindesnes, Norway. In connection to this initiative, research on customer experiences will be conducted. Erik Wästlund, Associate Professor of Psychology at CTF, Service Research Center at Karlstad University, is one of the researchers in the project.
Anders Gustafsson President of AMA Academic Council
Anders Gustafsson has been named President-Elect Designate of the AMA Academic Council. In this role, he is a member of the council's Executive Committee and is in line to serve as the first council president from outside of North America.
Course on Idea Management
From January 2018 we will offer the course “Idea Management”, an international web-based course at master´s level developed for professionals working with or having an interest for the innovation process and business development.
CTFblog: Institutional complexity as a prerequisite of innovation
Read new CTF blog by Kaisa Koskela-Huotari, Jaakko Siltaloppi and Stephen L. Vargo.
Jakob Trischler new postdoctoral researcher at CTF
Meet Dr. Jakob Trischler who recently joined CTF, Service Research Center at Karlstad University, as a postdoctoral researcher.
Meet our researchers
Do you want to collaborate with our researchers? Here you will find the contact information to all the researchers at CTF.