• 2017-11-20

    CTF researcher will study unique customer experiences beneath the surface

    In the spring of 2019, Europe’s first underwater restaurant will open in Lindesnes, Norway. In connection to this initiative, research on customer experiences will be conducted. Erik Wästlund, Associate Professor of Psychology at CTF, Service Research Center at Karlstad University, is one of the researchers in the project.

    The aim of the initiative is to create an exciting tourist attraction to increase the tourism industry in Sörlandet in Norway, but the facility will also be used for marine research and research on customer experiences. Erik Wästlund will together with researchers from University of Agder and Agder research, study the initiative from a consumer psychological perspective.

  • 2017-11-14

    One moment Kotaiba Aal...

    ... PhD Student in Business Administration at CTF, Service Research Center at Karlstad University. In 2016 you received the Hedelius scholarship for studies abroad. You have now returned from your nine month visit at Texas State University. Can you tell us about your experiences?

    – I am very grateful for this opportunity, and for the scholarship. Studying there has helped me to grow on different levels; academic, personal and social. The purpose of my visit was to work on my research as part of my doctoral program, and I had the chance to work closely with two brilliant researchers, Ray Fisk and Linda Nasr, within my research field which is Transformative Service Research. I also had the chance to join “The Writing Center” at the University, where students, faculty, and staff have the chance to develop their writing skills.

  • 2017-10-30

    New collaboration with the international network BEST

    In 2018, researchers at CTF will initiate a renewed collaboration with BEST, Benchmarking in European Service of Public Transport network. The aim is to investigate the connection between public transport travel and the quality of life in seven European cities.

    The BEST network was established in 1999 with the aim to increase the use of public transport in European urban areas and consists of public transport operators in Bergen, Copenhagen, Geneva, Helsinki, Rotterdam – the Hauge, Oslo and Stockholm. One important goal is to strengthen the focus on traveler’s needs, requirements and expectations, and also to establish learning processes in their respective organizations.

  • 2017-10-25

    CTF BLOG: Institutional complexity as a prerequisite of innovation

    Innovation and change are omnipresent in the contemporary society and business. For a long time, innovation has been associated with activities within firms that develop new offerings—products and services—for the customers. With the emergence of service-dominant (S-D) logic, however, we now understand innovation more broadly in the context of multi-actor service ecosystems, in which actors seek solutions to common problems by integrating resources in new ways to cocreate value.

  • 2017-10-24

    Service Science 2017 Best Article Award

    The article "Institutional Complexity as a Driver for Innovation in Service Ecosystems” by Jaakko Siltaloppi, Kaisa Koskela-Huotari and Stephen L. Vargo has been presented the Informs Service Science 2017 Best Article Award.

    – The article uses institutional theory to explain why diversity is important for novel ideas. Institutions here refer to the rules, norms and meanings that guide how people think and act. In the article, we connect the idea of institutional complexity with the ability to be creative. Institutional complexity is the simultaneous guidance by multiple institutions that are conflicting in their prescriptions.

  • 2017-10-03

    Research duo in packaging research joins CTF

    We are pleased to welcome researchers Fredrik Wikström and Helén Williams to CTF. They focus their research on how packaging can affect people to throw away less food.

    Fredrik Wikström and Helén Williams are active in the field of Environmental and Energy Systems at Karlstad University. At the moment they are conducting research within an ongoing FORMAS project that runs up to 2019.