• 2019-02-18

    Jonas Hjalmar Blom, new PhD student in psychology at CTF

    We are happy to welcome Jonas Hjalmar Blom as a new PhD student in Psychology at CTF. His research will mainly focus on behavioral change and digitalization in healthcare.

    - My research will focus on decision making and behavioral change in an economic, ecological and psychological sustainable direction. I will, among other things, investigate how digitalized services can create better conditions for health care and rehabilitation, and also how to make people change their behavior to prevent ill health.

  • 2019-02-13

    CTF blog: Travel choices and children's well-being

    Imagine if someone would tell you that your child’s wellbeing, quality of life, physical health, and school performance could increase if their car travels were replaced by independent travel. This is a rather daring statement but in fact, research from different countries and continents show that this is actually the case. Read new blog by PhD Jessica Westman.

    Children’s daily travels enable them to engage with society, to fulfill their needs and wishes by moving from one place to another, and it allows them to enjoy the freedom of independently travel together with friends, all of which add to increased wellbeing and quality of life. So here is the key - independent travel, which is defined here as the freedom to cycle or walk in public spaces without adult supervision.

  • 2019-02-07

    New index presents Sweden’s most innovative companies from the customers’ perspective

    Which Swedish company is the most innovative, if you ask the customers? This is what researchers at CTF, Service Research Center at Karlstad University, are investigating. The results will be presented in the Swedish Innovation Index, a national ranking of companies' innovative ability where the customers make up the jury.

    "The Swedish Innovation Index differs from traditional ways of measuring innovation since it is based on the customers’ perspective, unlike traditional ways that often are based on companies' internal activities and costs", says Per Kristensson, Professor in Consumer Psychology and Director at CTF.

  • 2019-01-15

    New method contributes to better transport services

    How the user perceives accessibility is an important factor in the development and evaluation of attractive and sustainable transport services. Despite this, the user perspective is generally left out in traditional accessibility evaluations, in favor of a focus on objective measures. In her dissertation, Katrin Lättman at CTF, Service Research Center at Karlstad University, has developed a new method that captures accessibility as experienced and perceived by the users.

    In the dissertation, perceived accessibility is defined as “How easy it is to live a satisfactory life with the help of the transport system”. The new method PAC, Perceived Accessibility Scale, includes four questions that participants rate on a scale from one to seven. For example, the PAC measures the possibility and ease of travel to activities based on your own preferences, such as going to work, school, the grocery store or leisure activities, using various modes of transport.

  • 2018-12-20

    The packaging determines if consumers recycle Christmas correctly

    Should the plastic lid on the milk carton packaging be left or torn off before sorting? And what about the plastic packaging around meat products, should you rinse out the food residues before sorting? At Christmas time the amount of household waste increases, and recycling is often experienced as messy, time consuming and complicated. These are the findings from a new study conducted by researchers at CTF, Service Research Center at Karlstad University.

    The researchers have investigated how the packaging design affects sorting. They found that the decision between throwing out or recycling was surprisingly complex. When it comes to taking care of the packaging, time plays a big role.

  • 2018-12-20

    Holiday greetings from CTF´s Director

    The Holidays are approaching, and another research year is coming to an end. When I look back at 2018 I feel very proud.

    During the year, we had five PhD defenses, which is eight in total if we also count 2017. It is a clear indication that CTF is an academic environment to count on. We have hosted several events, for example the Service-Dominant Logic Day, and the conferences: Nordic Relationship Dynamics and Service Convention Sweden 2018. Next year we organise QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, here in Karlstad.


"Alltför väldrillade chefer, fostrade i managementbyråkrati, är det största hindret för en effektivare offentlig se…