News

  • 2017-07-10

    CTFblog: Service research journals are gaining impact

    The service research community received excellent news for its journals from the 2017 Journal Citation Reports (JCR) by Clarivate Analytics. All seven service research journals covered in Web of Science have increased their impact factors from the previous year. Especially notable is the increase of Journal of Service Research’s impact factor from 2.463 to 6.847. This makes the Journal of Service Research now ranked as fourth of all the journals in the “Business" category.

  • 2017-07-04

    Results of the global network of service research at CTF

    CTF has initiated an initiative to formalize an international network of service researchers to strengthen and move the field of service research forward. Anders Gustafsson and David E. Bowen share the results from the network.

    We conclude with an introduction to eight contributions of a special issue of the Journal of Business Research that are designed to identify new potential research themes in service research or areas that are under-researched in the area.

  • 2017-07-04

    CTF at the 24th Annual Servsig Doctoral Consortium

    Jenny Karlsson and Peter Samuelsson, both PhD students at CTF, Service Research Center at Karlstad University, Sweden, participated in the AMA Servsig doctoral consortium preceding the 2017 Frontiers in Service Conference held in June 21-22 at Fordham University, New York. We recently caught up with Jenny and Peter and asked them to tell us about the consortium.

    In this year´s AMA Servsig doctoral consortium a record was broken. There were no less than 75 PhD students from 16 universities participating, which is all time high in number of participants! The consortium began with a welcome reception on Wednesday, June 21st, and continued with full day sessions on Thursday.

  • 2017-07-03

    CTF at the 2017 Frontiers in Service Conference

    June 22-25 researchers from CTF participated in the 2017 Frontiers in Service Conference. The conference was hosted by Fordham University, Gabelli School of Business, New York, USA, and attracted more than 350 service researchers and business leaders from around the world.

    Every manager and every researcher need to understand the rapidly changing needs of customers. Understanding what works, what doesn’t, and most importantly, what’s next is the only way to ensure success. The 2017 Frontiers in Service Conference brought the world’s leading managers and academic researchers together to prepare for what tomorrow brings.

    2017 SD-Logic Award
    CTF was awarded with the "Service-Dominant Logic Award" at the conference.

  • 2017-06-29

    CTF researchers at the QUIS15 symposium

    On June 12-15 researchers from CTF, Service Research Center at Karlstad University, Sweden, gathered in Porto for the QUIS15 symposium. The symposium is held every other year and attracts around 250 leading researchers and executives from all over the world.

    CTF researchers Per Skålén, Carolina Camén and Bo Edvardsson participated in a workshop on Transformative service research. They were part of the group Public sector services led by Per Skålén, Lia Patricio and Daniela Sangiorgi. The group discussed research ideas and planned future research. One of the questions discussed was; How can we use our understanding of service ecosystems as a basis for researech on public sector organisations and their renewal and transformation?

  • 2017-06-29

    Welcome to Karlstad for QUIS16

    The QUIS symposium is held every other year and attracts around 250 leading researchers and executives from all over the world. In 2019, QUIS will return to where it all started back in 1988 when the first QUIS symposium took place. Welcome to the city of sun, Karlstad, Sweden!

    Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practice in a forum to advance the study of service as a field.

    We welcome established topics in service research as well as newer topics such as digitalization, collaborative economy, customer experience, servitization, business models, service design and institutional logics.

    The 16th International Research Symposium on Service Excellence in Management, QUIS16 will be hosted by CTF, Service Research Center at Karlstad University, Sweden, in June 10-13, 2019.