• 2020-02-18

    The mobile phone – a workplace problem in retail

    How do frontline employees in retail react to and handle situations where the customer ignores them and instead looks at their mobile phone? This has been studied by researchers Markus Fellesson, Associate Professor at CTF, and Nicklas Salomonson, Associate Professor at the University of Borås and guest researcher at CTF, and the results show that it has a negative impact on the workplace environment.

    Mobile phones are increasingly used and accepted as part of everyday situations in both private and public places. The fact that the increasing mobile phone usage can have a negative impact on private relationships is not new. However, the question of how the mobile phone affects service encounters and the interaction between employee and customers is largely unanswered.

  • 2020-02-06

    The human side of idea screening

    Businesses and public organizations continuously work on developing new services or products in order to be innovative. One important part in this work is to know how ideas for new services and products are evaluated, since the idea screening determent whether an idea is considered good, and whether it will continue its development as an innovation project. In a new dissertation, Alexandre Sukhov has studied the human side of idea screening.

    In his dissertation, Alexandre Sukhov, PhD in Business Administration at CTF and Karlstad Business School, has studied idea screening processes for new technology products and services in different businesses and public organizations. The overall purpose is to contribute to an increased understanding of the idea screening process and the role of the evaluators, as well as to understand what influences decision making during this process.

  • 2020-02-05

    CTF BLOG: How Platforms Foster Service Innovation

    Businesses need service innovations to survive and strengthen their competitive advantage. By explaining how firms and key actors (such as entrepreneurs) manage to remain innovative, our research explains why innovation platforms are central.

    Empirical observations show that key actors or entrepreneurs often drive change in service ecosystems and the development of innovation platforms. Examples of this include: Tesla’s Elon Musk, Steve Jobs at Apple and Jeff Bezos at Amazon, as well as Oscar Farinetti (Eataly), Xavier López Ancona (KidZania) and Ole Kirk Christiansen (LEGO). The innovation platform’s most important function is to enable key actors to orchestrate collaboration among multiple actors using technologies and a wide range of resources to configure and foster service innovations.

  • 2020-02-05

    Different perspectives on service system transformation

    In December 2019, CTF in collaboration with Karlstad Business School arranged a multidisciplinary seminar series to advance knowledge within the research area Service system transformation, and as part of a PhD course in Business administration.

    The seminar series Service system transformation focused on global societal challenges, and how transformation of societal systems works. During five seminars international researchers from different disciplines presented and discussed different service perspectives, frameworks and how changes can be made possible and implemented through new perspectives on services and service systems and through collaboration with different actors. Knowledge that can be used to develop and implement new sustainable services, for example to meet new climate-related challenges or within healthcare.

  • 2020-01-24

    Martina Caic, new postdoc at CTF

    We welcome Martina Caic, new postdoctoral researcher at CTF. During the next two years, she will, among other things, conduct research on how new technologies affects value co-creation within different networks of actors.

    Martina Caic holds a PhD from Maastricht University, the Netherlands, where she was a Marie Curie Fellow within the EU-funded project Service Design for Innovation Network, SDIN. The SDIN project was funded by Horizon 2020 during 2015-2018.

  • 2019-12-19

    Karlstad University receives nearly 18 million SEK for research co-produced with the business sector

    CTF, Service Research Center at Karlstad University, receives approximately 18 million SEK from the Knowledge Foundation for a new research project in collaboration with the business sector. In the project the researchers will examine how experiences and development of services through digitalization is affecting customers and companies.

    "We are very happy and grateful that the Knowledge Foundation has given us the opportunity to deepen our research on digitalization, customer experiences and servitization. It will give CTF the opportunity prioritize these important issues - issues that are important both for business and society." says Lars Witell, Project Manager and Professor of Business Administration at CTF.


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