Mark October 6th in your calendar!
This is the day when CTF, Service Research Center, invites everyone to a 30 year anniversary celebration. It will be a future-oriented all-day event with brief flashback from our 30 years of service research.
Researchers and experts from academia, industry and public administration will share their knowledge and experience in services, customer experiences and other current topics in service research.
Are users a good proxy for experts in ideation and screening during the NPD Process? Researchers Peter Magnusson, Erik Wästlund and Johan Netz explain, watch the clip on Youtube here >
The article “Exploring User’s Appropriateness as a Proxy for Experts When Screening New Product/Service Ideas” is published in the latest issue of JPIM, Journal of Product Innovation Management.
During a six month period Karlstad University will be developing a strategy for web-based distance learning at advanced levels. Training courses will be developed in partnership with industry and various community stakeholders, and are based on research conducted at some of the University’s excellent and strong research groups.
Karlstad University along with Samot, The Service and Market Oriented Transport Research Group, is the leading European institution on public transport research. These are findings from a new study where public transport research was surveyed.
The study shows that public transport research involve both disciplinary and interdisciplinary research and has increased in recent years. The biggest increase in this area occurs in the US and in China.
Representatives from world-leading companies, researchers, teachers, consultants and politicians were invited to Karlstad CCC on December 2-3 to discuss how we can develop future welfare service. The requirements on both services and suppliers are becoming higher and regardless if the user is called customer, citizen, local resident, or patient, it is the experience that makes the difference. To offer services based on the user’s requirements is becoming increasingly important.
Jessica Westman, Ph D Student in Psychology, defended her licentiate thesis "Experiences of everyday travel - through the lens of a child" on December 11th at Karlstad University.
The purpose of the thesis is to investigate how children experience their everyday travel. More specifically, do travel mode, travel time, and travel activities influence children’s experiences of their everyday travel, their current mood, and their cognitive performance.
Read the thesis here >
Director of Samot, The Service and Market Oriented Transport Research Group at Karlstad University. After almost ten years of operation it is now time to sum up and look at the future. What happens to Samot now?
Right now we are mobilizing for the future. It is important to capitalize on the knowledge and networks that have been formed during the 10-year period. It has been an amazing journey and efforts from many parties.
The research group Samot, The Service and Market Oriented Transport Research Group at Karlstad University, has been commissioned to form an innovation cluster to coordinate and stimulate innovation, technology transfer, commercialization and dissemination of information on energy-efficient public transport.
The majority of purchasing decisions are made on location in the store. Even if you already in advance have decided what kind of cereal to buy, it is not until you are in the store that it is determined which cereal box ends up in the basket. Store owners and manufacturers are well aware of this and that is why our stores are filled with various messages for us consumers. The question is, what actually works and how do the consumers react?
PhD candidate Sanna Ketonen-Oksi from Tampere University of Technology will be visiting CTF between December 2-9. She is interested on how CTF researches have approached the service based thinking and B2B value creation related research.
Sanna Ketonen-Oksi is s a 3rd year PhD candidate in Business and Technology Management at Tampere University of Technology.
Professor Ajay K. Kohli from the Scheller College of Business, Georgia Institute of Technology, USA, is visiting CTF and Karlstad University on November 23 - 24.
We welcome Sebastian Dehling, new PhD Student in Business Administration at CTF.
Sebastian is part of the Service Design for Innovation (SDIN) project - a European Training Network for Early Stage Researchers.
… Ph D Student i Business Administration at CTF, what are you working on right now?
- Right now, the main focus of my work is on data collection and preparing submissions for next summer’s conferences. Together with Per Skålén and Per Kristensson, we are conducting interviews at Telenor and studying the institutional change processes that led to the emergence of Telenor Banka in Serbia.
We caught up with Professor Thorsten Gruber, Loughborough University, UK, who is visiting us this week.
Hello Thorsten Gruber! What brings you to CTF this time and what kind of research are you working on right now?
- It is always great to visit CTF, which I call my second home. This time I am here to give a presentation on the role of academic impact, and citations in particular.
The highly ranked scientific journal Journal of Product Innovation Management, JPIM, presents a specially-compiled virtual issue on Co-Creation with Customers. This issue consist of nine scientific articles previously published in JPIM, that coalesce around a specific theme and that have made the biggest impact in the scientific community.
We welcome Helena Alves, Assistant Professor from University of Beira Interior, Portugal, who will be visiting us until next year. What brings you to CTF and what kind of research are you working on?
- Knowing that CTF is a very well renowned research center, what brought me here was the possibility of exchanging research ideas with CTF researchers.
Hello Teea Palo, Lecturer at the Department of Marketing, Lancaster University Management School, UK. You will be visiting us during the end of this week. What brings you to CTF, and what kind of research are you working on right now?
- I am extremely interested in the work CTF is doing in service research, and the possibility to visit the center was just too good to pass!
No less than five CTF-researchers are on the top-20-list of the most published researchers in the world within New Service Development.
In a recent compilation of scientists who contributed the most to New Service Development, by publishing several empirical studies about specific key issues in the field, five CTF researchers are found in the top-20-list of the most published researchers in the world in the area.
We are happy to welcome Jasenko Arsenovic, new Ph. D student in Business Administration to CTF. He will conduct his doctoral studies at CTF and is also linked to MIT, the Swedish Research School of Management and IT.
Jasenko Arsenovic has a Master’s of Science in Business and Economics from Linnaeus Univeristy and a Master´s degree in Informatics from IT, Management and Innovation program at Jönköping International Business School.
