News archive for "Ctf"

2020-10-29
Two doctoral students from Karlstad University participated in the first meeting of the WASP-HS graduate school, when 35 doctoral students from a number of Swedish universities gathered to discuss and dive deeper in artificial intelligence and the humanities and social sciences. The meeting was a two-day virtual event with the purpose to introduce the topics and visions of WASP-HS and to get to know each other. The doctoral students hold positions at the Swedish universit
2020-10-26
We are happy to welcome Amie Gustafsson, new PhD student in Business Administration. She is placed at CTF, Service Research Center, where she will be studying customer behavior in the retail industry. "I will join a research project on service innovation and organization that focuses on artificial intelligence (AI) and digitalization in the retail industry.
2020-10-21
... Digitalization of services and how this is transforming and affecting the user experience for customers, patients and citizens is the topic of your doctoral thesis. Why did you choose this area? "Digitalization engages many of us. More and more services related to our everyday lives are becoming digitalized, and it is interesting to see how people relate to this and what value it adds to their lives.
2020-10-16
Collaboration, data and service design are examples of what will be discussed at Service Convention Sweden 2020 which will be held on 25-26 November. We invite representatives from the public and private sectors and academia to focus on how to solve some of our most important societal challenges. "We live in challenging times where we constantly need to adapt and adjust – something that most of us have experienced during the current pandemic.
2020-10-09
Many companies need to start focusing more on the customers to become more innovative and successful. What are the market needs? What does the customer want, and how can we facilitate for the customer?
2020-10-05
When I came to Karlstad University in august 2019, I had no idea how dynamic my sabbatical year as a guest researcher at CTF, Service Research Center, would become. A sabbatical I am assistant professor of user-centered innovation at the faculty of Industrial Design Engineering of TU Delft, which started out as a traditional product design department, but by now conducts research and educates in design and innovation of products, services and systems.
2020-09-29
… “Digital service infusion” is the name of a project you are working on - what is it about? "It is about how manufacturing companies can make profit on digital services and how they can find new, profitable service solutions. We focus on three current areas; the first area is business models and how they change when companies add digital services to their offerings.
2020-09-28
For the second year in a row, Ikea is ranked as Sweden's most innovative company. This, according to the Swedish Innovation Index, where researchers at CTF, Service Research Center at Karlstad University, have asked customers to evaluate the degree of innovation in companies and organizations in the Swedish market.
2020-09-25
We are happy to welcome Mia Larson - Associate Professor of Business Administration at Karlstad Business School. She will be placed at CTF, Service Research Center, where she will, among other things, be involved in the research project Trust and Empowerment in Digital Services. Mia Larson most recently worked at the Department of Service Management and Service Studies at Lund University.
2020-09-18
Read our latest CTF blog, by Kaisa Koskela-Huotari and Josina Vink. The understanding of service design has been gradually extended over the past 35 years. Over these decades, there has been a shift from thinking about service design as an expert-driven process focused on developing new service concepts to service design as a process of co-design that creates the conditions for value-in-use.
2020-09-07
School has started and maybe this year more parents may let their children walk or ride a bike to and from school due to the corona pandemic. Despite the reason, it is a positive development, says Jessica Westman Trischler at CTF, Service Research Center at Karlstad University.
2020-09-01
…..You are one of the researchers in DISCERN, what is the project about and what are you working on right now? "The goal of the sub project that I am head of, is to create an increased understanding of customer behavior in stores and to investigate how digitalization (Internet of things) can have a positive impact on the customer experience.
2020-08-26
Helén Williams and Fredrik Wikström at CTF, Service Research Center at Karlstad University, conduct research about the role of packaging in reducing food waste. Research that has led to a nomination at “Dagligvarugalan 2020, for their contributions to the grocery retail industry, as one of three finalists in the category "Sustainability Initiative of the Year".
2020-08-21
We have three available PhD positions at CTF, Service Research Center. Read more, and apply before August 31. We are looking for two new PhD students in Business Administration, and one new PhD student in Psychology.
2020-08-18
There are differences in how people travel and how they experience their travel, depending on which age group they belong to. Travel satisfaction, however, is equally important to all ages. This according to a new study from CTF, Service Research Center at Karlstad University.
2020-06-16
... project manager for MECO, Music Ecosystems Inner Scandinavia. You are now half way in the project, can you tell us more about it? "The overall aim of Meco is, based on digitalized user experiences and place experiences, to study, innovate and optimize the music service ecosystems in the Region of Inner Scandinavia.
2020-06-03
How do the elderly travel before, during and after the Corona pandemic, and what consequences does it have for energy efficient and sustainable travel? Researchers at CTF, Service Research Center at Karlstad University, will study this in an ongoing project which now receives additional funding from the Swedish Energy Agency.
2020-05-28
... PhD student in Business Administration. Can you tell us about your research? I focus on service innovation in healthcare, how to change to better and more efficient healthcare processes. I look at different types of innovations and their effects on hospitals and healthcare clinics, for example, how patients and healthcare staff are affected and cost-efficiency.
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