Where do you start with innovation? Typically, with a goal in sight – a pre-defined outcome. From here you can forecast what you need to get there; search for, select and invest in the most suitable skills, technology, and other types of resources in a step-by-step manner. This is a conventional causal decision-making style for firms. Conversely you can start with what you already have – existing means – and then creatively work out potential outcomes with these. This is bricolage.
I would like to share some fantastic experiences from the 18th edition of QUIS, which is one of the largest international conferences in service research. This time the conference was organised by VinUniversity in Hanoi, Vietnam.
Per Kristensson, professor and director of CTF, shares some reflections from the international research conference QUIS18 which was held at VinUniversity in Hanoi Vietnam, June 20-23.
The 18th International Research symposium on service excellence in management (QUIS18) was organized by VinUniversity in Hanoi Vietnam, June 20-23. The main theme of the conference was “Re-imagining service to enhance human life and society”.
Jaime Ortega Gutiérrez, associate professor in Marketing at the University of Seville, has been visiting CTF for three months to get to know CTF and meet with the researchers.
Hello Jaime, can you tell us about your research?
– My research areas include value co-creation, social networking, service innovation, and knowledge management within the service sector specifically in tourism.
Samuel Petros Sebhatu, Karlstad Business School, attended the Principles for Responsible Management Education (PRME) Global forum in New York, 12-16 June 2023 hosted by Fordham University’s Gabelli School of Business.
The PRME global forum 2023 focuses on impact across various session themes: pedagogy, climate, digital, and leadership.
“Borrow and return” is the motto for the research project Retake, which is testing its rotation-based system for recyclable cups and plates during “Almedalsveckan”.
A small group of pioneering founders led the creation and early evolution of the service research field. A new article in Journal of Service Management provides service wisdom from ten of those pioneering founders, me being one of them.
Professors David Bowen and Ray Fisk specified three criteria by which to identify a pioneering founder. In total, 12 founders met the criteria were invited to join Bowen and Fisk.
Johan Quist, associate professor in Business Administration, was one of four invited researchers who took part in the seminar “Meeting complex challenges with the help of research”.
Julia Dicenta, PhD student at the University of Hohenheim in Germany, has been visiting CTF for five weeks to meet with the researchers and to work on a joint project.
Hello Julia, can you tell us about your research?
– My research is in service design and focuses on integrating customers in developing services.
The capacity for innovation has decreased according the latest results by the Swedish Innovation Index where the Service Research Center (CTF) at Karlstad University asked thousands of customers to rank the innovativeness of Swedish companies, organisations and authorities.
Kristin Svärd shares some insights from her research; causes, effects, and solutions on how to prevent food waste.
It might seem like a problem that would be quite easy to solve, food waste. It easily resonates, and most people and organizations would probably agree with a “let’s stop throwing away food” mission. It is like my co-author puts it; No one wakes up in the morning thinking “today, I’m going to waste food”.
Service Research Center (CTF) at Karlstad University conducts research on services and value creation based on a user perspective, often with an emphasis on customer experiences.
In this blog article, CERS director and CTF’s advisory board member Kristina Heinonen shares some reflections of what is “hot” in service research and how research centers like CTF and CERS are making a difference in today’s society.
The fast pace of political, economic, and social change is reshaping the global landscape. Are researchers and business professionals keeping up and exploring solutions to society’s most pressing issues?
- Measures taken to reduce the impact on ecosystems are central, and with our long-term knowledge development to reduce food waste, the project can make a difference, says Helén Williams.
Helén Williams is an associate professor in Environmental and Energy Systems at the Service Research Center (CTF) and has high expectations on the project, which will begin in the spring 2023 together with Nifa, an industry association for local food and beverage companies in Värmland.
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The development of packaging is one of the reasons why the welfare society was able to emerge. With increasingly sophisticated packaging, food could be consumed long after it was harvested or slaughtered, and far from the place where it was produced.
Food production is the sector with the greatest impact on the planet’s ecosystem.
The public sector tops the digital trust list according to a new survey on Swedes’ view of digital privacy conducted in collaboration with researchers from the Service Research Center (CTF) at Karlstad University. Another conclusion is that more and more people are willing to sell their personal information.
In 2015, 37 percent of Swedes stated that they have confidence in the public sector when it comes to handling personal information digitally.
