Course content
In this course you will learn more about: the concept service and the development towards value creation through service, service quality and quality development, and service development and innovation. The course consists of three modules: 1)The concept service and the logic of service, 2) Service quality and quality development, and 3) New service development & innovation. Each module includes: readings, videos, cases and online seminars.
After completi
Akademisk högtid
» Föregående högtider
» Akademisk högtid genom åren
» Akademisk högtid 2021
In connection with the Academic Celebration 2021, Karlstad University appoints an Honorary Doctor who has contributed to the development of knowledge and is of special importance to the university. As last year's celebration was canceled due to the ongoing pandemic, the Honorary Doctors for 2020 will also be appointed.
Read more about honorary doctors 2020
Honorary Doctor 2021
Honorary Doctor of the Board of the Teacher Education
Carina Sild Lönroth
Organizations use idea screening to select which ideas to develop into innovation projects. The question is how do experts decide if an idea is good? It is a complex interplay of intuition, analysis and sensemaking, according to a new study from CTF, Center for Service Research at Karlstad University.
The researchers have mapped and analyzed activities that expert evaluators use to screen ideas, and how these activities are used to identify ideas of high quality.
2025-01-07
Over the next two years, a new research project at Karlstad University is going to develop concrete resources to increase user influence in mental health services.
2013-04-22
Angela Caridà, research fellow at University Magna Graecia of Catanzaro, Italy, will be visiting CTF during the next three months. This is her second time at CTF. She visited us during three months last year.
Angela Caridà have a Ph D in Economic and Management of Healthcare. Her main areas of interest are service innovation, interactive marketing and co-creation. In the last two years her research focus has been on the service innovation in healthcare.
2023-09-22
...teachers of the Early Years Education Programme at Karlstad University…you are going to Victoria University in Melbourne, Australia, in October on an ERASMUS exchange. You are also meeting with a commission of the Australian Government tasked with reviewing the country’s preschool education.
CRS
» Konferenser
» People and Networks Matter - Enabling Sustainable Bioeconomy Transition 27-28 mars 2019
The conference is a co-production between Nordregio, CRS - Centre for Regional Studies at Karlstad University, UIO TIK – Centre for Technology, Innovation and Culture at University of Oslo, LUKE – Natural Resources Institute Finland, NIBIO – Norwegian Institute of Bioeconomy Research, Region Värmland, Paper Province, Nordic Forest Research (SNS), Nordic Agri Research (NKJ) and Ingoskog – Innovation for green transition in the forest.
Tobias Hübinette has a Ph.D in Korean Studies, and is Associate Professor in Intercultural Education and primarily teaches Intercultural Studies and Swedish as a Second Language, as well as Gender Studies and Comparative literature.
Hübinette’s research revolves around Swedish critical race- and whiteness studies, as well as adoption, migration, minorities, Korea, Asians and Swedishness. He has, for instance, published the book "Att skriva om svenskheten.
Farzaneh Karegar, lecturer in informatics, together with Simone Fischer-Hübner, professor in computer science, you have written the book The curious case of usable privacy: Challenges, Solutions, and Prospects.
Farzaneh Karegar, tell us what the book is about
- The book addresses the field of useful privacy and its challenges, solutions and new opportunities.
Choral singing is a geographically widespread phenomenon in Sweden. Despite this, it has received relatively limited attention in research. Until now. Per Göransson, who recently completed his PhD in Human Geography at Karlstad University, has done research on the subject.
Choirs have been a popular cultural activity for a long time in Sweden.
Bibliotek
» Forskarstöd
» Kurser och stöd
» Kurser för forskare
The course Information retrieval and publishing strategies 3ECTS is catered for PhD students who are in the beginning of their research career, and want to learn more about information seeking for research purposes, reference management, copyright issues, open access and publishing strategies.
Prerequisites: Admitted to PhD studies at Karlstad UniversityMaximum number of participants: 24.
Andrea Schalley, Professor of English Linguistics at Karlstad University, has been granted funding from the Swedish Research Council for the 4-year research project “Swedish or English?
2022-04-20
What barriers do consumers face on the digital market place, and how can these be counteracted? In a project with the Swedish Consumer Agency, researchers at CTF, Service Research Center at Karlstad University, have examined this issue.
2016-04-23
Andreas Kassler, professor of computer science at Karlstad University, has participated in the 12th Expert Talk meeting of the NGSDP, NG Service Delivery Platforms & Service Overlay Networks, to present research on future 5G systems and the balance between energy consumption, capacity and robustness for deployment of 5G functions in a virtualized infrastructure.
- In the project HITS, High Quality Networked Services in a Mobile World, we have looked at how a vir
2019-12-04
When courts decide whether to continue or discontinue care under the Care of Young Persons (Special Provisions) Act (LVU) previous judgements are, in practice, indicative. This means that children and adolescents who have previously been subject to enforced protective custody tend to remain in care for a considerably longer time.
2023-12-13
It is that time of the year when we indulge a lot more in food. Not only are we buying and eating more, we are also wasting more.
– During major food holidays, we tend to buy a little extra and things we don't normally use, increasing the risk of waste, says Helén Williams at the Service Research Center (CTF) at Karlstad University. Planning is key to minimise food waste, and save money.
Households account for the largest share of food waste in Sweden.
2021-11-29
Jan Ch Karlsson is a former Professor of Sociology at Karlstad Business School. Although he is now retired, his interest for working life issues is as strong as ever.
- Now more than ever, research needs to point out what the situation actually is for employees today, says Jan Ch Karlsson.
Gardening is not Jan Ch Karlsson’s cup of tea.
2019-06-26
Digitalization and GDPR have made management of personal data increasingly demanding for many organizations, as well as citizens. Last year there were reports on 2300 personal data incidents to the Swedish Data Protection Authority, of which one quarter concerned the public sector. In addition to legal and technical challenges, there are also questions on how value is created with personal data, and not least on whose terms.
CTF
» Forskning
» Forskning vid CTF
» Om CTF:s forskning
» Svenskt innovationsindex
The Swedish Innovation Index 2022 includes responses from about 15 000 customers who ranked 75 companies and organizations in 10 industries based on their innovativeness and how attractive these innovations are perceived.
Forskning
» Vår forskning
» Natur, teknik och miljövetenskap
At Karlstad University you can study Physics at undergraduate level, Master level and Doctoral level. You can also get in contact with researchers and Ph.D.
Are you worrying about making money last until the next pay day during Christmas? Are you already regretting purchasing that electronic gadget you thought was so necessary during Black Friday?
2020-02-25
“I’m very pleased and honoured,” says Simone Fischer-Hübner, professor of computer science at Karlstad University. “Privacy and cyber security play an increasingly important role in society, so this honorary distinction is especially significant.
Bibliotek
» Låna
» Distansstudenter
» Biblioteket på distans
As off campus students at Karlstad University, you are able to use library services even if you are unable to visit the library in person. On this page, you can find information on how the library can be of help in your studies. You are considered an off campus student if a majority of your courses are held off campus.
Library card / KAU card
If you want to borrow books, you need to be registered to our library system.
