Service Management for Professionals 5 ECTS

Eunice

 

Would you like to gain a deeper understanding and knowledge of the logic of value creation in practice, and how you can create value for customers and increase competitiveness and profitability in various types of businesses? Then this course is for you! This is a one-time opportunity where Eunice offers this distance learning course free of charge to associated partners.

Certificate

After a successful completion of the course, a Eunice Certificate of Achievement will be issued upon request.

Course content

In this course you will learn more about: the concept service and the development towards value creation through service, service quality and quality development, and service development and innovation. The course consists of three modules: 1)The concept service and the logic of service, 2) Service quality and quality development, and 3) New service development & innovation. Each module includes: readings, videos, cases and online seminars.

After completing the course you should be able to describe and explain key concepts, theories, models and methods in service management. Critically reflect on and use theories & related models in managing value creation through service. Apply theory, concepts and models to analyze problems in the organisation in which the participants work.

For whom?

This course is aimed at professionals, mainly in manufacturing companies but also in trade or the public sector, who are interested in servitisation and work with service and business development. It is offered to EU/EEA citizens and to professionals at associated partner organisations of the European university, Eunice.

Lecturers

  • Bo Edvardsson is a professor of Business Administration at CTF, Service Research Center, and Karlstad Business School at Karlstad University. Read more >
     
  • Per Skålén is a professor of Business Administration at CTF, Service Research Center, and Karlstad Business School at Karlstad University. Read more >
     
  • Per Kristensson is a professor of Psychology at CTF, Service Research Center, and the department of psychology at Karlstad University. Read more >

EXAMINATION

Examination is done through reading and reflections of scientific articles, active participation in discussions and presenting and discussion an individual assignment. 

ABOUT THE COURSE

The course is at an advanced level, given part-time and is designed to be combined with work. The course is web-based and conducted as a distance course.  

PREREQUISITES

90 credits in social, behavioural or natural sciences, and at least 2 years of work experience in a professional field relevant to the course. Upper secondary school English 6. Equivalent assessment can be made.

 

Eunice