Bo Edvardsson

Forskning
Bo is the former editor of Journal of Service Management on the review board for a number of scientific journals including Journal of Service research, Journal of Service management and International Journal on Research in Marketing.
More information is available on LinkedIn, Research Gate and Google Scholar
My publications are also available in Diva Electronic publications at Karlstad University.
My research can be divided into the areas of:
- New Service Development and Service Innovation
- Value Creation Through Service and The Service-Dominant Logic
- Complaints Management and Service recovery
- Customer Relationship Dynamics and Customer Experience
- Service Infusion in Manufacturing
- Service Culture and Service Strategy.
There are also links to other fields such as marketing, design, organization theory and human resources management, business-to-business marketing, general management, entrepreneurship, quality control and operations management.
Selected academic and visiting positions
- 2018 Visiting professor Cornell University the U.S.
- 2019 Visiting professor Sapienza Univrsity Rom.
- 2014 - Visiting professor at Loughborough University, Center for Service Management.
- 2013 Edvardsson was appointed Honorary Distinguished Professor of Service Management, EGADE Business School, Monterrey Tech, Mexico.
- 2013 Bo was appointed Distinguished Faculty Fellow of the
- Center for Excellence in Service, University of Maryland
- 2013- Edvardsson was appointed a position as “Professor Two” Hedmark University College in Norway.
- 2013 Bo Edvardsson was appointed Distinguished Faculty Fellow of the Center for Excellence in Service at University of Maryland.
- 2011-2013 Bo Edvardsson was appointed a position as “Professor Two” (20%) Norwegian School of Economics and Business Administration
- 2011 Bo Edvardsson was appointed Guest professor of Service Management, EMBA Center, Nankai University China
- 2010 Bo Edvardsson was appointed Honarary Visiting fellow in Manchester Business School.
- 2009 Bo Edvardsson was awarded Honarary Doctorate, Swedish School of Economics and Business Administration, Hanken.
- On December 3rd 2008, Bo Edvardsson was awarded for public service with a Medal from the City of Karlstad.
- 2008 The RESER award; “Commendation for lifetime achievement to scholarship” by The European Association for Service Research.
- 2004 Career Contributions to the Services Discipline Award. Presented by Services Marketing Special Interest Group (ServSig) of the American Marketing Association.
- Editor International Journal of Service Industry Management 2005-2010.
- Member of the editorial staff of the following journals: International Journal of Service Industry Management, Managing Service Quality, International Journal of Internet Marketing & Advertising and Journal of Service Research.
- Member of organizational committees for several research conferences on Service Management and for the international symposium on Quality in Services, QUIS 1–11, held every other year since 1988 alternately in Sweden and in the USA. Coordinator of the International Academy of Services Research and Education.
- Opponent at 21 dissertations in Sweden, Finland, Denmark, Norway and England.
- Take part in Executive seminars in Malaysia and Singapore and other countries on a regular basis.
- Invited Key-note speaker at a number of conferences such as THE RESER 2008 conference in Stuttgart in September, MarkStrat Helsinki January 22nd 2009, Service for The Future ISS National University of Singapore March 2010, Service Innovation Circus Helsinki June 3rd 2010, Frontiers In Service Conference Karlstad June 13th 2010, Second International Conference on Service Science and Innovation Auguts 9th 2010.
Undervisning
Bo is teaching servide management and marketing courses as well as TQM courses. He is also engaged in extective traing and in e.g. Facility management education.
Samverkan
Bo is collaborating with many firms in Sweden and abroad including Volvo, IKEA, Eataly, KidZania, Sandholm & Partners and orgaizations such as Swedish Institute for Quality - SIQ.
Biografi
Publikationer
- Bo Edvardsson, Bård Tronvoll, 2020
- Tiina Tuominen, Bo Edvardsson, Javier Reynoso, 2020
- L.E. Cárdenas-Barrón, J. Reynoso, Bo Edvardsson, K. Cabrera, 2020
- Josina Vink, Kaisa Koskela-Huotari, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman, 2020
- Kaisa Koskela-Huotari, Josina Vink, Bo Edvardsson, 2020
- Helena Alves, Ignacio Cepeda-Carrion, Jaime Ortega-Gutierrez, Bo Edvardsson, 2020
- F. J. Carrillo, Bo Edvardsson, J. Reynoso, E. Maravillo, 2019
- Josina Vink, Maíra Prestes Joly, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson, 2019
- Angela Caridà, Bo Edvardsson, Mario Colurcio, 2019
- Aku Valtakoski, Javier Reynoso, Daniel Maranto, Bo Edvardsson, Egren Maravillo Cabrera, 2019
- Bård Tronvoll, Bo Edvardsson, 2019
- Peter Magnusson, Hipp Christiane, Bo Edvardsson, 2019
- Peter Magnusson, Christiane Hipp, Bo Edvardsson, 2019
- Bård Tronvoll, Bo Edvardsson, M. Möllerskov-Jonzon, 2019
- Jasenko Arsenovic, Bo Edvardsson, Bård Tronvoll, 2019
- Lars Witell, Peter Magnusson, Bo Edvardsson, H. Beckman, 2019
- Laura Di Pietro, Bo Edvardsson, Javier Reynoso, Maria Francesca Renzi, Martina Toni, Roberta Guglielmetti Mugion, 2018
- Maria Åkesson, Bo Edvardsson, 2018
- Kaisa Koskela-Huotari, Bo Edvardsson, Bård Tronvoll, 2018
- Bo Edvardsson, Pennie Frow, Elina Jaakkola, Timothy Lee Keiningham, Kaisa Koskela-Huotari, Cristina Mele, Alastair Tombs, 2018
- Rolf Gunnar Findsrud, Bård Tronvoll, Bo Edvardsson, 2018
- K. D. Yoho, R. Ford, Bo Edvardsson, F. Dahlinger, 2018
- Josina Vink, Bo Edvardsson, Katarina Wetter-Edman, Bård Tronvoll, 2018
- Stephen L. Vargo, Kaisa Koskela-Huotari, Steve Baron, Bo Edvardsson, Javier Reynoso, Maria Colurcio, 2017
- Stefan Holmlid, Katarina Wetter-Edman, Bo Edvardsson, 2017
- Maria Corulcio, Angela Carida, Bo Edvardsson, 2017
- Jasenko Arsenovic, Bo Edvardsson, Bård Tronvoll, Maria Åkesson, Thorsten Gruber, 2017
- P Gemmel, B Meijboomb, J Akkermansc, T De Bergha, Bo Edvardsson, 2017
- Elodie Jouny-Rivier, Javier Reynoso, Bo Edvardsson, 2017
- Elina Jaakkola, Thomas Meiren, Lars Witell, Bo Edvardsson, Adrienne Schfer, Javier Reynoso, Roberta Sebastiani, Doris Weitlaner, 2017
- Rolf Gunnar Findsrud, Bård Tronvoll, Bo Edvardsson, 2016
- Kaisa Koskela-Huotari, Bo Edvardsson, Julia Jonas, David Sörhammar, Lars Witell, 2016
- Kotaiba Abdul Aal, Laura Di Pietro, Bo Edvardsson, Maria Francesca Renzi, Roberta Guglielmetti Mugion, 2016
- Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A. Parasuraman, Janet R. McColl-Kennedy, Bo Edvardsson, Maria Colurcio, 2016
- Soumaya Ben Letaifa, Bo Edvardsson, Bård Tronvoll, 2016
- Per Skålén, Bo Edvardsson, 2016
- Maria Åkesson, Per Skålén, Bo Edvardsson, Anna Stålhammar, 2016
- Tina Tuominen, Bo Edvardsson, Javier Reynoso, 2015
- Per Skålén, Kotaiba Abdul Aal, Bo Edvardsson, 2015
- Lars Witell, Laurel Anderson, Roderick J. Brodie, Maria Colurcio, Bo Edvardsson, Per Kristensson, Line Lervik-Olsen, Roberta Sebastiani, Tor Wallin Andreassen, 2015
- Bo Edvardsson, 2015
- Angela Carida, Bo Edvardsson, Maria Corulcio, 2015
- Peter Stampacchia, Maria Corulcio, Bo Edvardsson, Mariarosaria Coppola, 2015
- Maria Åkesson, Bo Edvardsson, Bård Tronvoll, 2014
- Katarina Wetter-Edman, Daniela Sangiorgi, Bo Edvardsson, Stefan Holmlid, Christian Gronroos, Tuuli Mattelmaki, 2014
- Katarina Wetter-Edman, Daniela Sangiorgi, Bo Edvardsson, Stefan Holmlid, Christian Grönroos, Tuuli Mattelmäki, 2014
- Phillip Klaus, Bo Edvardsson, T.L Keiningham, Thorsten Gruber, 2014
- Bo Edvardsson, Michael Kleinaltenkamp, Bård Tronvoll, Patricia McHugh, Charlotta Windahl, 2014
- Bo Edvardsson, Bård Tronvoll, Lars Witell, 2014
- Bo Edvardsson, Christian Kowalkowski, Tore Strandvik, Paivi Voima, 2014
- Bo Edvardsson, Anders Gustafsson, Per Kristensson, Bård Tronvoll, Lars Witell, 2014
- Lars Witell, Bo Edvardsson, Thomas Meiren, Adrienne Schäfer, 2014
- Yingzi Xu, Bård Tronvoll, Bo Edvardsson, 2014
- Maria Corulcio, Bo Edvardsson, Angela Carida, 2014
- Bo Edvardsson, 2014
- Lars Witell, Per Myhrén, Bo Edvardsson, Anders Gustafsson, Nina Löfberg, 2014
- Yingzi Xu, Roger Marshall, Bo Edvardsson, Bård Tronvoll, 2014
- Phil Klaus, Bo Edvardsson, 2014
- Bo Edvardsson, Anders Gustafsson, 2014
- Philipp Klaus, Bo Edvardsson, 2014
- Phil Klaus, Bo Edvardsson, 2014
- Ida Gremyr, Lars Witell, Nina Löfberg, Bo Edvardsson, Anders Fundin, 2014
- Bo Edvardsson, Bård Tronvoll, Lars Witell, 2013
- Phil Klaus, Bo Edvardsson, 2013
- Bo Edvardsson, Bård Tronvoll, 2013
- Inger Roos, Martin Löfgren, Bo Edvardsson, 2013
- Katarina Wetter-Edman, Daniela Sangiorgi, Bo Edvardsson, S Holmlid, C Grönroos, T Mattelmäki, 2013
- Bo Edvardsson, Thomas Meiren, Adrienne Schäfer, Lars Witell, 2013
- Bo Edvardsson, M Kleinaltenkamp, P McHugh, Bård Tronvoll, J Watts, C Windahl, 2013
- Phillip Klauss, Bo Edvardsson, 2013
- Redaktör, 2013
- Maria Åkesson, Bo Edvardsson, 2013
- Ss. Rajagopal, L Guo, Bo Edvardsson, 2013
- Joerg Finsterwalder, Bo Edvardsson, 2013
- Bo Enquist, Bo Edvardsson, Samuel Sebhatu, 2013
- Joerg Finsterwalder, Bo Edvardsson, 2013
- Lars Witell, Bo Edvardsson, T Meiren, A Schäfer, 2013
- Maria Åkesson, Bo Edvardsson, Bård Tronvoll, 2013
- Maria Åkesson, Bo Edvardsson, Bård Tronvoll, 2013
- Bo Edvardsson, N Gloria, Z.M Chao, R Firth, 2013
- Heiko Gebauer, M Paiola, Bo Edvardsson, 2012
- H Perks, T Gruber, Bo Edvardsson, 2012
- Bo Edvardsson, Bård Tronvoll, 2012
- Bo Edvardsson, Per Kristensson, Peter R Magnusson, Erik Sundström, 2012
- Tore Strandvik, Maria Holmlund, Bo Edvardsson, 2012
- Phil Klaus, Bo Edvardsson, Stan Maklan, 2012
- Jörg Pareigis, Per Echeverri, Bo Edvardsson, 2012
- Peter R Magnusson, Bo Edvardsson, Christiane Hipp, 2012
- Robert C Ford, Bo Edvardsson, Duncan Dickson, Bo Enquist, 2012
- Lars E. Olsson, Margareta Friman, Jörg Pareigis, Bo Edvardsson, 2012
- Karolina Wägar, Inger Roos, Annika Ravald, Bo Edvardsson, 2012
- Anna Stålhammar, Maria Åkesson, Per Skålén, Bo Edvardsson, 2012
- M Paiola, H Gebauer, Bo Edvardsson, 2012
- Bo Edvardsson, Per Skålén, Bård Tronvoll, 2012
- Bo Edvardsson, Leif Edvinsson, Harry Nyström, 2012
- U Walter, Bo Edvardsson, 2012
- Bo Edvardsson, Lars Witell, 2012
- Bo Edvardsson, Bo Enquist, 2012
- Agnés Durrande-Moreau, Bo Edvardsson, Dominique Kreziak, Isabelle Frochot, 2012
- Sander Svari, Terje Slåtten, Göran Svensson, Bo Edvardsson, 2011
- Bård Tronvoll, Bo Edvardsson, Stephen, L. Vargo, 2011
- Bo Edvardsson, Bård Tronvoll, R Höykinpuro, 2011
- Bo Edvardsson, Bård Tronvoll, 2011
- Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu, 2011
- Bo Edvardsson, Thomas Meiren, Adrienne Schäffer, Lars Witell, 2011
- Bo Edvardsson, G Ng, C Zhi Min, R Firth, Y Ding, 2011
- Bo Edvardsson, Bård Tronvoll, Thorsten Gruber, 2011
- Jörg Pareigis, Bo Edvardsson, Bo Enquist, 2011
- Inger Roos, Bo Edvardsson, Karolina Wägar, Annika Ravald, 2011
- J Stanworth, Bo Edvardsson, R-Hu Hsu, 2011
- K Wäger, Inger Roos, A Ravald, Bo Edvardsson, 2011
- Bård Tronvoll, Stephen W. Brown, Dwayne D. Gremler, Bo Edvardsson, 2011
- Inger Roos, Anders Gustafsson, Bo Edvardsson, Anna Nelsson Etzell, 2011
- Bo Edvardsson, Bo Enquist, 2011
- Bo Edvardsson, Bård Tronvoll, 2011
- Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu, 2011
- Kristina Heinonen, Tore Strandvik, Karl-Jacob Mickelsson, Bo Edvardsson, Erik Sundström, Per Andersson, 2010
- Bo Edvardsson, S Svaeri, G Svensson, T Slåtten, 2010
- Lars Witell, Bo Edvardsson, W Ganz, T Meiren, A Schäfer, 2010
- Lars Witell, Anders Gustafsson, Bo Edvardsson, 2010
- Bo Edvardsson, Patrik Edvardsson, Per Kristensson, Peter Magnusson, Erik Sundström, 2010
- Bo Edvardsson, Anders Gustafsson, Per Kristensson, Lars Witell, 2010
- Per Kristensson, Bo Edvardsson, Peter Magnusson, Erik Sundström, 2010
- Per Kristensson, Peter Magnusson, Bo Edvardsson, Erik Sundström, 2010
- Bo Edvardsson, Bo Enquist, Robert Johnston, 2010
- Ute Walter, Bo Edvardsson, Åsa Öström, 2010
- Lars Witell, Nina Löfberg, Ida Gremyr, Bo Edvardsson, Anders Fundin, 2010
- Bo Edvardsson, Anders Gustafsson, Inger Roos, 2010
- Bo Edvardsson, Anne Rindell, Tore Strandvik, 2010
- Heiko Gebauer, Bo Edvardsson, Anders Gustafsson, Lars Witell, 2010
- Lars Witell, Bo Edvardsson, T Meiren, A Schäfer, 2010
- Lars Witell, Bo Edvardsson, T Meiren, A Schäfer, 2010
- Per Skålén, Bo Edvardsson, Eero Vaara, Stephen R Vargo, 2010
- Bo Edvardsson, M Paiola, H Gebauer, 2010
- Bo Edvardsson, Anders Gustafsson, Per Kristensson, Lars Witell, 2010
- Inger Roos, Anders Gustafsson, Bo Edvardsson, Peter Landmark, 2010
- Inger Roos, Anders Gustafsson, Bo Edvardsson, Peter Landmark, 2010
- Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu, 2010
- Heiko Gebauer, Bo Edvardsson, Margareta Bjurklo, 2010
- Bo Enquist, Samuel Sebhatu, Bo Edvardsson, 2010
- Erik Sundström, Bo Edvardsson, Tore Strandvik, Kristina Heinonen, 2010
- Erik Sundström, Bo Edvardsson, K Heinonen, T Strandvik, K-J Mickelsson, P .Andersson, 2009
- Bo Edvardsson, Inger Roos, 2009
- Bo Edvardsson, T Strandvik, 2009
- Bo Edvardsson, T Strandvik, M Holmlund, 2009
- Bo Edvardsson, T Strandvik, M Holmlund, 2009
- Bo Edvardsson, T Strandvik, M Holmlund, 2009
- Bo Edvardsson, T Strandvik, M Holmlund, 2009
- Nina Davidsson, Bo Edvardsson, Anders Gustafsson, Lars Witell, 2009
- Bo Edvardsson, Margareta Friman, Inger Roos, 2009
- Bo Edvardsson, T Böhman, W Burr, U Reuter, 2009
- Margareta Friman, Bo Edvardsson, Bo Enquist, T Gärling, 2009
- Erik Sundström, Bo Edvardsson, Kristina Heinonen, Tore Strandvik, Karl-Jacob Mickelsson, Per Andersson, 2009
- Bo Edvardsson, M Paiola, H Gebauer, 2009
- Bo Edvardsson, Margareta Bjurklo, H Gebauer, 2009
- Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu, 2008
- Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu, 2008
- Bo Edvardsson, Bo Enquist, M. Holmlund, T. Strandvik, 2008
- Bo Edvardsson, Bo Enquist, B. Johnston, 2008
- H. Gabauer, Bo Edvardsson, Margareta Bjurklo, 2008
- Inger Roos, Bo Edvardsson, 2008
- T Strandvik, M Holmlund, Bo Edvardsson, 2008
- Bo Edvardsson, Anders Gustafsson, Lars Witell, 2008
- Maria Åkesson, Bo Edvardsson, 2008
- Maria Åkesson, Per Skålén, Bo Edvardsson, 2008
- Inger Roos, Margareta Friman, Bo Edvardsson, 2008
- Inger Roos, Margareta Friman, Bo Edvardsson, 2008
- T. Strandvik, M. Holmlund, Bo Edvardsson, 2008
- Bo Edvardsson, Maria Holmlund, Tore Strandvik, 2008
- Bo Edvardsson, Maria Holmlund, Tore Strandvik, 2008
- Bo Edvardsson, Per Kristensson, Peter R Magnusson, Erik Sundström, 2008
- Jörg Pareigis, Bo Edvardsson, Bo Enquist, 2008
- Jörg Pareigis, Bo Edvardsson, Bo Enquist, 2008
- Margareta Bjurklo, Bo Edvardsson, 2008
- Peter R Magnusson, Christiane Hipp, Bo Edvardsson, 2008
- Sara Sandström, Bo Edvardsson, Per Kristensson, Peter Magnusson, 2008
- Bo Edvardsson, Bo Enquist, 2008
- Bo Edvardsson, Bo Enquist, 2008
- Bo Enquist, Bo Edvardsson, L-U. Roos, 2008
- Bo Edvardsson, Bo Enquist, 2008
- Bo Edvardsson, Anders Gustafsson, Lars Witell, 2008
- Bo Edvardsson, Anders Gustafsson, Bo Enquist, 2007
- Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu, 2007
- Bo Edvardsson, Bo Enquist, B. Johnston, 2007
- Peter R Magnusson, Christiane Hipp, Bo Edvardsson, 2007
- Peter Magnusson, Christiane Hipp, Bo Edvardsson, 2007
- Peter Magnusson, C. Hipp, Bo Edvardsson, 2007
- Bo Edvardsson, 2007
- Bo Edvardsson, B. Holmlund, T. Strandvik, 2007
- Bo Edvardsson, M. Holmlund, T. Strandvik, 2007
- S. Long-Tolbert, Bo Edvardsson, 2007
- Bo Edvardsson, M. Holmlund, T. Strandvik, 2007
- Bo Edvardsson, M. Holmlund, T. Strandvik, 2007
- Bo Edvardsson, Maria Holmlund, Tore Strandvik, 2007
- Bo Edvardsson, Margareta Friman, Inger Roos, 2007
- Bo Edvardsson, Anders Gustafsson, 2007
- Lars Witell, Bo Edvardsson, Peter R Magnusson, H. Beckman, 2007
- Lars Witell, Bo Edvardsson, Peter Magnusson, Helen Beckman, 2007
- Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu, 2007
- Bo Edvardsson, Anders Gustafsson, Bo Enquist, 2006
