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Erica Sandlund grew up in Norrbotten and began her studies at Luleå University of Technology, and later transferred and completed her studies at Karlstad University and the University of Tennessee.
“The contemporary historical moment is a knowledge society, with a knowledge economy, where the production and exchange of information and knowledge have become fundamental to the structures of our institutions, the labour markets, our work practices, our financial systems.”
Fran Collyer was born in London and her family migrated to Australia when she was a young girl.
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“I primarily focus on migratory species of fish, how stocks are affected by hydroelectric plants, and on solutions for minimising human interference.”
Olle Calles grew up in Skutskär, where Dalälven meets the Bothnian Sea, and he later moved to Hedemora. He chose the Natural Science Program at Martin Koch-gymnasiet in Hedemora, followed by studies in Biology at Uppsala University 1994-2000.
...Cranfield University School of Management. You have been visiting CTF this week, what kind of research are you involved in right now?
- After successfully conceptualizing and measuring Customer Experience (CX) in a wide variety of contexts worldwide, we recently explored CX management practices and their link to profitability.
2017-11-14
... PhD Student in Business Administration at CTF, Service Research Center at Karlstad University. In 2016 you received the Hedelius scholarship for studies abroad. You have now returned from your nine month visit at Texas State University. Can you tell us about your experiences?
– I am very grateful for this opportunity, and for the scholarship. Studying there has helped me to grow on different levels; academic, personal and social.
2021-01-19
Is it possible to be climate-smart, save money and feel better? Actually, yes! Here are a few tips on what to think about, and some steps that are worth trying out at the dawn of the new year.
Climate-smart, do this mean that I have to give up everything that is fun? I enjoy my steak and spending my vacation in the sun, and the car is very handy to manage everyday logistics.
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Henrik Rahm grew up in Linköping and completed a degree in education in Lund in the 1980s, specialising in German, Swedish and Swedish as a second language.
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Annika Rudman was born and raised in Borås, but has family ties to Värmland as her father and grandparents come from Höljes in northern Värmland. She has a law degree and a master’s degree in human rights from Lund University.
After completing her studies in Lund, she moved to Gothenburg where she completed her PhD at the School of Global Studies with a thesis on women’s property rights in southern Africa.
... formerly PhD student at CTF and today a consultant working with organizations, innovation and collaboration. You were visiting us two weeks ago, what did you do here?
"I held some lectures in strategy and marketing communication at the undergraduate course in Marketing at Karlstad Business School.
Welcome to CTF and Fek seminar!Per Skålén Professor of Business Administration, Silvia Gherardi Senior Professor of Sociology of Organization and Cristina Mele Professor of Service Innovation will hold a seminar.Title “Three perspectives on practice theory in organization and service research”(The seminar will be held in English).For more information, please contact charlotta.andersson@kau.se
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”Drawing the line, which is often a delicate matter, is of a basic nature in practically all legal systems because the court first has to decide what has happened, the matter fact, and then apply a rule of law to the incident, the matter of law.”
Bengt Lindell grew up in Arjeplog, County Norrbotten, in the 1950s. After senior high school studies in Piteå, he did his military service in Boden and then went on to law studies at Uppsala University at the end of t
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Niklas Gericke studied to be a teacher of mathematics and natural science at the former Karlstad University College at the beginning of the 1990s. His majors were biology and chemistry.
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“Society and the industry continues to grow, and research which lays the foundation for the use of fewer finite resources and non-renewable resources, is very important.”
Agne Swerin comes from scenic Bollnäs in Hälsingland. After he finished upper secondary school, he studied Chemical Engineering at the Royal Institute of Technology, KTH. He followed that with doctoral studies focused on paper technology processes.
In the dynamic landscape of service ecosystems, smart technologies play a pivotal role in redefining service practices. By integrating advanced capabilities, these technologies streamline service provision and enrich service experiences through value co-creation.
“In our lives, both individually and as a group, we spend a lot of time focusing on how to minimise the risk of, for example, catastrophes, accidents and poverty. We constantly compare different risks and we assess what risks are acceptable to expose ourselves and others to.”
Finn Nilson was born in Skåne, but he grew up in Great Britain.
BA thesis student Oskar Kroon went to Sony Mobile in Lund, Sweden, and had WozARd demonstred by the inventor himself, Günter Alce.
For more on WozARd, see:
https://youtu.be/bpSL0tLMy3w
2018-09-18
Professor Anders Gustafsson, CTF, Service Research Center at Karlstad University, has been awarded the “Christopher Lovelock Career Contributions to the Services Discipline Award”. Only five times earlier has the award been presented to a researcher outside the US.
"I am overwhelmed and very honored to receive this award.
2016-11-16
Markus Fellesson, Associate Professor at CTF, Karlstad University, and Nicklas Salomonson, Associate Professor at University of Borås have received great attention and praise for their research on difficult customers.
During the last year, the researchers have been analyzing survey responses from commercial employees.
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Anna-Lena Almqvist was born and raised in Umeå, where she also completed her PhD following a bachelor’s degree in sociology at Stockholm University.
Her doctoral thesis focused on how families combine work and childcare in five European countries. She recently started her employment at Karlstad University.
"My most current research focuses on people in vulnerable life situations. It is about bringing their experiences to the fore.
... You have been on “RJ Sabbatical” the past year. What have you been working on?
– The aim of my sabbatical project has been to complete the research that I have conducted within the areas of marketing and service research based on practice theory. Practice theory focuses on understanding reality by studying what people do and the activities in which they engage. In my case, this refers to what marketers do and how this can be improved.
2024-10-22
You have recently, together with Jakob Trischler, published a study that introduces a framework focusing on public services. Could you briefly tell us about the study and its findings?
– The study builds on my previous research on services as value-creating practices. Simply put, it aims to create a reference framework to understand that services consist of concrete value-creating activities in which people actively participate.
Welcome to CTF and seminar! Seminar 3: Identity in a digital age with Charlotte BäccmanThis is the last of three seminars.Service research and/in capitalism - a seminar series on the practice, ethics and politics of service research and/in capitalism. This seminar series is initiated by Petter Falk. Please note that this is a face to face seminar and you will not be able to attend via Zoom.(The seminar will be held in English).For more information, please contact charlotta.a
Welcome to CTF and seminar! Seminar 1: Value, and theories thereof with Per Skålén and Markus FellessonThis is the first of three seminars.Service research and/in capitalism - a seminar series on the practice, ethics and politics of service research and/in capitalism. This seminar series is initiated by Petter Falk. Please note that this is a face to face seminar and you will not be able to attend via Zoom.(The seminar will be held in English).For more information, please co
Welcome to CTF and seminar! Seminar 2: Sustainability and social responsibility with Helén Williams, Fredrik WikströmThis is the second of three seminars.Service research and/in capitalism - a seminar series on the practice, ethics and politics of service research and/in capitalism. This seminar series is initiated by Petter Falk. Please note that this is a face to face seminar and you will not be able to attend via Zoom.(The seminar will be held in English).For more informa
