For the past 15 years, the Service Research Center (CTF), with funding from the Knowledge Foundation, has generated world-class research on service innovation, servitisation and customer experiences.
2023-06-21
Johan Quist, associate professor in Business Administration, was one of four invited researchers who took part in the seminar “Meeting complex challenges with the help of research”.
2019-03-01
Read new blog post by PhD Student Josina Vink.
Service design is gaining increasing interest and investment in healthcare. This can be seen by the proliferation of design labs popping up in healthcare organizations around the globe.
2020-04-01
….. you are since January 1st the new vice director at CTF. How does it feel, and can you tell us more about the new assignment?
"Thanks, it feels great! There are few working places where so many exciting things are going on at the same time, and it is fun to be in the middle of this."
"My most important function is to brainstorm with our director Per Kristensson.
2015-06-17
This year researchers at CTF and Swerea IVF will be working on a model and approach for the development and delivery of customized industrial services. The collaboration will be carried out along with three local companies from the region who have been selected in cooperation with ALMI företagspartner i Värmland.
2015-03-27
Ph. D student, Business Administration at CTF. You are currently in New Zealand, what are you doing there?
- I will spend the spring semester here at University of Otago to work on my thesis, make new contacts and develop my international network. In addition, I will take the opportunity to experience a beautiful country with amazing nature and incredibly nice people.
2021-01-29
On January 27, Margareta Friman, Professor of Psychology and transport researcher at CTF, was interviewed by Sveriges Television in Värmland, on how our travel habits will change after the pandemic.
"Those who travel for pleasure will probably continue to do so. Our needs have not changed during the pandemic.
2015-06-16
Professor in Consumer Psychology and Innovation at CTF, you have participated in Swedish radio concerning a growing trend in social media. Can you tell us about that?
- I talked about why people are becoming more helpful, for example by donating money through social media.
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Innovating the meaning of services means dealing with the vague and intangible nature of meanings: companies risk not being able to transfer them from the strategic to the operational level.
2023-06-22
A small group of pioneering founders led the creation and early evolution of the service research field. A new article in Journal of Service Management provides service wisdom from ten of those pioneering founders, me being one of them.
Professors David Bowen and Ray Fisk specified three criteria by which to identify a pioneering founder. In total, 12 founders met the criteria were invited to join Bowen and Fisk.
2019-02-13
Imagine if someone would tell you that your child’s wellbeing, quality of life, physical health, and school performance could increase if their car travels were replaced by independent travel. This is a rather daring statement but in fact, research from different countries and continents show that this is actually the case.
Forskarskolan om särskilt begåvade barn
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Professor Kirsi Tirri, University of Helsinki, Finland
Presentation of abstractFinland is known as an exemplar country in education with high students’ achievement in PISA studies and good teacher education. Inclusive education, curriculum integration, and digital learning are examples of current innovations in Finnish education. The Finnish educational system is built on inclusion, equality, and equity.
How is travel with demand responsive transport experienced? What factors play a significant role, and what can be done to create better travel experiences?
2016-02-11
Mark October 6th in your calendar!
This is the day when CTF, Service Research Center, invites everyone to a 30 year anniversary celebration. It will be a future-oriented all-day event with brief flashback from our 30 years of service research.
Researchers and experts from academia, industry and public administration will share their knowledge and experience in services, customer experiences and other current topics in service research.
2020-04-27
Innovation is a central element in addressing sustainability challenges, such as for example defined in the 2030 Agenda. But what are the sources of these sustainability-oriented innovations?
When looking at traditional innovation theory and related policies the answer is clear: Firms and research institutions are in charge.
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”Doing research in a field related to digital technology means aiming at a mobile target because of the rapid development.”
Ann-Britt Enochsson grew up in Eda in western Värmland. While in senior high, she took a break from school and worked for some months in Helsingfors, so when she graduated she wanted to learn Finnish and was admitted to a course at Stockholm University, which was her first contact with the academic world.
“Our research is on how side streams from the paper industry in particular can be used as raw material in various processes. The aim is to create new materials and products from what used to be seen as waste.”
Karin Granström grew up in Trelleborg and studied at the Faculty of Engineering, LTH, in Lund from 1993 to 1998 to earn a Master of Science in Chemical Engineering.
“The big challenges for our society are related to a number of different subjects. Thus, many more researchers must participate in interdisciplinary collaborations in order to contribute to a sustainable development.”
Fredrik Wikström was born and raised in Uppsala. He has a Degree of Bachelor of Science in Physics from Uppsala University, where he also studied biology for a year.
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Cornelia Brantner holds a PhD and a master’s degree from the Department of Journalism and Communication at the University of Vienna, Austria.
After her PhD, she had a postdoctoral position which concluded with a few months at the School of Computer Science at Carnegie Mellon University in Pittsburgh, where she deepened her knowledge of digital methods, such as network analysis.
Are you interested in leadership, social development and sustainability? Then Karlstad Business School’s new master’s programme, Management: Sustainable Value Creation, might be the perfect choice for you!
2016-10-14
Xin Chen ("Albee"), PhD candidate at School of Design, The Hong Kong Polytechnic University, presented a part of her PhD research.
Her research topic is:
Smart Communication in Lifestyles under Transformation: Exploring Smart Mobile Devices User Experience among Youth in Hong Kong
Xin’s research interests are in user behaviour, user experience, human-computer interaction and industrial design.
2019-12-13
... you received visitors from Guangzhou in Kina on 9 December. Why?
”They were a delegation from Guangzhou Audit Bureau, which is part of the city of Guangzhous’ municipal administration.
2014-04-28
