Professor Anders Gustafsson has been awarded the “Highly Commended Paper Award” for the article “Small details that make big differences: A radical approach to consumption experience as a firm’s differentiating strategy” by the publisher Emerald.
2016-04-22
The researchers Lars E Olsson, Peter Magnusson and Alexandre Sukhov have been awarded the “Nokia Award for the Paper with the Best Technological Implications”.
The award “Nokia Award for the Paper with the Best Technological Implications” was presented at the conference “Charting the Future of Innovation”, organized by ISPIM, the International Society for Professional Innovation Management in March in Boston, USA.
The researchers received the award for the conference pa
2022-05-02
... What research area will you conduct research in and what will you focus on?
- I will conduct research in the organizational psychology field focusing on the individual in organizational change. It is a well-known fact that organizational change often entails major challenges for employees within an organization, and that many difficulties linked to different change initiatives often can be traced back to psychological or psychosocial factors in the individual.
2024-10-23
We are delighted to welcome Siri Jakobsson Störe. Her research interests primarily lie within clinical psychology, health psychology, and developmental psychology, closely linked to her background as a licensed psychologist.
Siri, tell us about your background!
– I earned my degree in psychology in Oslo before moving to Karlstad in 2013, where I began working in child and adolescent psychiatry. During my seven years there, I specialized in clinical psychology.
2019-08-23
Tobias Otterbring, former PhD student at CTF, today researcher at Aarhus University in Denmark and visiting researcher at CTF, has been awarded the 2018 Emerald/EFMD Outstanding Doctoral Research Award for his doctoral dissertation.
"I am honored that my work attracts international attention. At the same time it shows that the research conducted at CTF is world-class.
2013-11-08
...Cranfield University School of Management. You have been visiting CTF this week, what kind of research are you involved in right now?
- After successfully conceptualizing and measuring Customer Experience (CX) in a wide variety of contexts worldwide, we recently explored CX management practices and their link to profitability.
2016-12-23
...you have recently spent a week in Croatia on an Erasmus exchange. What did you do there?
- I have been at the Faculty of Electrical Engineering and Computing (FER) at the University of Zagreb. This is the most prestigious university and engineering faculty in Croatia. I was there for one week on Erasmus teaching mission. I held lectures in two courses, gave student consultations for master and PhD students and I held a research colloquium.
2017-11-14
... PhD Student in Business Administration at CTF, Service Research Center at Karlstad University. In 2016 you received the Hedelius scholarship for studies abroad. You have now returned from your nine month visit at Texas State University. Can you tell us about your experiences?
– I am very grateful for this opportunity, and for the scholarship. Studying there has helped me to grow on different levels; academic, personal and social.
2024-05-03
Jenny Wilson is an internationally known Swedish indie musician, artist, and not least, producer. Her music is electro-influenced and energetic, and her lyrics are confrontational, often critical of society. At the same time, she does not shy away from being very vulnerable and personal, which is a significant part of her expression.
Marie Karlsson Tuula was born in 1961 and grew up in Malmö. When she was twenty she moved to Stockholm to study. She was accepted to law school in 1983 and completed her Bachelor degree in 1987.
In addition to law, Marie Karlsson Tuula took a number of courses in European processes, business economics and criminology, and completed her apprenticeship at the then Mölndal District Court.
Much discourse among service researchers circles around ‘value-in-use’, but still tend to apply research methods examining ‘value-ex-use’. Taking the ‘use situation’ seriously, we have reason to pave the way for advanced ‘in situ methodologies’.
What is this phenomenon called ‘service’, and how can we learn more about it?
2012-07-02
“People’s experiences of different things and how it affects their behaviour have always interested me and are central within my research.”
Martin Grimberg Löfgren grew up in Säffle and has stayed true to his hometown. After completing his studies at Karlstad University, he remained with the university and began his doctoral studies in Business Administration in 2002. He has since worked as a senior lecturer and became docent in 2011 and professor in 2021.
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“Cloud computing and its emerging areas such as edge computing and network function virtualisation are amongst the most influential aspects of our ever increasing computerised life”.
Javid Taheri was born and raised in Iran. He received a Bachelor of Science 1998 and a Master of Science in Electrical Engineering in 2000. He continued his studies and received his PhD in “Information Technologies” from the University of Sydney, Australia in 2007.
... formerly PhD student at CTF and today a consultant working with organizations, innovation and collaboration. You were visiting us two weeks ago, what did you do here?
"I held some lectures in strategy and marketing communication at the undergraduate course in Marketing at Karlstad Business School.
2018-09-27
There is a shift happening within service design from designing something "out there" to designing ourselves. This shift opens up questions about how we might design our "systemic-self" and what new approaches we need to do so.
In service design, there is often a focus on mapping the service systems we wish to change. We create personas, draw user journeys and plot out the different stakeholders.
2021-03-30
From the perspective that life after the coronavirus never fully will be the same, and we will not go back to “business as usual”, the COVID-19 crisis has highlighted the urgent need to rethink the human ecosystem. The relationship between humanity and nature, and, more specifically, the service ecosystem. While it is clear that the crisis will contribute to a transformation of the world as we know it, dare we hope that it can be transformed into one that is more inclusive and sustainable?
2023-09-22
This award recognises “The best article in the service literature published during a calendar year” across international journals. It’s the second time Ingo Karpen (CTF) wins this prestigious award.
Ingo Karpen, given it’s the second time you receive this prestigious award, why has your research drawn such interest do you think?
2019-01-10
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Anna-Britt Coe was born in Massachusetts, USA, to a Swedish mother and an American father. She has lived in Washington DC, Lima in Peru and Umeå/Nordmaling and studied sociology at undergraduate and postgraduate level at American University, Washington DC, and completed her PhD at Umeå University.
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”Focusing on the nexus of business and design, my interdisciplinary research revolves around designerly ways of thinking, working and being, and how this enables organisations to better serve people and their (eco)systems alike.”
Ingo Oswald Karpen was born in Europe with Luxemburgish as his mother tongue. He moved to Australia to pursue his studies and complete his PhD, followed by ten years of working as an academic in the Australian higher education system.
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“At a time when the use of digital media is becoming more and more widespread, research that deals with the conditions and the importance of our connected lives become relevant far beyond the world of academia.”
Jenny Sundén grew up in Norrköping and has studied in Lund, Stockholm and Lyon. She publicly defended her doctoral thesis in the year 2002, at the Department of Communication Studies, Linköping University.
Professor Anders Gustafsson, CTF, Service Research Center at Karlstad University, has been awarded the “Christopher Lovelock Career Contributions to the Services Discipline Award”. Only five times earlier has the award been presented to a researcher outside the US.
"I am overwhelmed and very honored to receive this award.
2016-11-16
Markus Fellesson, Associate Professor at CTF, Karlstad University, and Nicklas Salomonson, Associate Professor at University of Borås have received great attention and praise for their research on difficult customers.
During the last year, the researchers have been analyzing survey responses from commercial employees.
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“Scientists and society have become increasingly aware of the growing ecological crisis of climate change and loss of biodiversity. Applied ecological research and conservation science should play a key role in guiding political decision makers in working for a sustainable future.”
John Piccolo grew up in New Jersey, USA, 30 km from New York City.
