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Perspectives on customer oriented service work

ISE » Om ISE » Samtliga utvecklade kurser
In this course we adress different perspectives on customer-oriented service work. Course content The course provides different perspectives on customer-oriented service work and addresses: Customers' different roles Customer relations Customer-oriented service work from an organizational perspective The customer's role in service production and what implications this has for work in different types of service companies Roles, power and gender Service interactio

Copyright law

Bibliotek » Skriva & referera » Upphovsrätt
Copyright is the legal right to determine how a work may be used, and is held by the person or persons who created the work. Virtually all material used in teaching and research is protected by copyright. This includes copies from books or journals, images, sketches, photographs, music, films, sheet music, as well as material produced by staff or students. Copyright applies irrespective of medium, i.e.

Contract education

Spanska » Samverkan
The subject Spanish collaborates with Uppdrags AB and educates for instance future teachers as part of Lärarlyftet, and can offer lectures or seminars on the cultures and languages of the Spanish-speaking world in accordance with requests from business clients. More information here: Uppdrags AB (only available in Swedish)
2015-12-09
Benneth Christiansson who works not only at the univeristy but also at Redpill shares his work life experience at this seminar. I will present the fenomenon "API MAnagement" and its importance for IoT. I will also present some examples of how we help customers understand and utlise API Management.   Presentation and dicsussion will be held in Information System's coffee room, 1A349, from 1:15PM on Wednesday December 9.
2014-08-28
During autumn we have a test period of 380 journals from Inderscience Publishers Subject areas: science, engineering and technology, environment and sustainability, health and biosciences, computing, economics, management The test period ends 17 November.   Inderscience Publishers Library´s trial resources  

Open access deal - Karger

Bibliotek » Forskarstöd » Publicera » Open Access » Open Access deals with publishers
Karger is a Swiss-based global publisher in health sciences. KaU researchers can publish open access free of charge with any of Karger's journals, through a deal between Bibsam and Karger. The current agreement is valid 2025-2027. How does it work?The agreement covers all Karger hybrid and fully open access journals.
2013-10-14
Due to server maintenance, no links to the library's e-resources will work on Monday, October 21 from 08:00 in the morning. Hopefully it works again after lunch. This appliesboth to databases and articles as well as ebooks. We will post a list of links that work if you are on campus, to the most frequently used resources.
2014-09-05
Right now the library has a trial period of ACM Digital Library. Here you can find full text of every article ever published by ACM and bibliographic citations from major publishers in computing. TThe trial period ends 31 Oktober. ACM Digital Library  
2013-08-12
As of August 2013, some changes will be made to Harvard Business Review article access in Business Source Premier. Currently Business Source Premier contains 12,824 full-text articles from Harvard Business Review. 500  of these articles will become read-only as of August. Printing or downloading will no longer be permitted. Questions? Please contact: Berit Hjort berit.hjort@kau.se 054-700 1080        
2021-09-10
In her article “The Disconnection Turn: Three facets of disconnective work in post-digital capitalism”, Karin Fast, senior lecturer in Media and Communication Studies, discusses the social consequences of disconnecting invasive media as well as digital detox trends at work places. - In short, my article is about the disconnected work place, new ideals regarding how we should be working without online connections and how problems with intrusive - or invasive - media are d
2013-08-15
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy. The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF. Program and more information here.  

Advanced Level

Utbildning » Program och kurser » Program
Changing career direction, updating knowledge and specialising in a field. Anyone with an academic degree has the opportunity to move on to the second degree- level, for instance, with a view to changing from one career to another or to specialising in a profession. At Master’s level courses can combine into a one-year or a two-year Master’s degree (60/120 ECTS credits).
2016-05-24

New licentiate Tonje Grahn

News » 2016-05-24
The 13 May licentiate Tonje Grahn sucessfully defended her thesis in Risk- and environmental studies titled "A Nordic perspective on data availability for quantification of losses due to natural hazards". As opponent acted professor Kurt Petersen, Safety Analysis and Risk Management, at Lund University. Link to Tonjes licentiate thesis in DiVA

Open access deal - Frontiers

Bibliotek » Forskarstöd » Publicera » Open Access » Open Access deals with publishers
Frontiers is a publisher of fully open access journals covering most subject disciplines. The agreement, funded by Forte, Formas, Vetenskapsrådet and Vinnova, offers KAU researchers open access publishing at no cost in any Frontiers journal. HOW THE DEAL WORKSArticles accepted in 2024 or 2025 are eligible within the agreement. No invoice will be issued.CC-licenses and article typesArticles are published with a CC-BY 4.0 license.
PLOS is a non-profit publisher that only publishes fully open journals, mainly in the sciences and medicine. The deal is funded by Forte, Formas, Vetenskapsrådet and Vinnova and offers KAU researchers open access publishing at no cost in any PLOS journal. CC-licenses and article types Articles are published with the Creative Commons license CC-BY 4.0.
2014-02-18
In our new brochure from SISB, Service Innovation for Sustainable Business you can read about our research studies on Business Models and the customer journey in collaboration with the swedish companies Ericsson, Volvo, Löfbergs and Ikea. Manfred Dasselaar, Service Innovation Researcher at Ericsson, give his reflections on our joint research within SISB. Read the brochure here >
2014-02-19
In our new brochure from SISB, Service Innovation for Sustainable Business, you can read about our research studies on Business Models and the customer journey in collaboration with the Swedish companies Ericsson, Volvo, Löfbergs and Ikea. Manfred Dasselaar, Service Innovation Researcher at Ericsson, also gives his reflection on our joint research within SISB. Read the brochure here.
MJS Publishing (formerly Medical Journals Sweden) is a Swedish publisher that only publishes fully open journals in medicine. The deal is funded by Forte, Formas, Vetenskapsrådet and Vinnova and offers KAU researchers open access publishing at no cost in any of MJS' journals. PublishingArticles accepted for publishing after 1 January 2025 are covered by the agreement.
2019-04-30
Four students on the Master of Science in Engineering programme helped to develop Dysconnect, an app with podcast dramas that enhance the listening experience through interactive effects. The app was presented for the first time to the public at a cultural festival in Scotland over the weekend. Hello there Martin Wahlberg, student and app developer! You have just come home from a cultural festival in Scotland.
In a doctoral thesis the national governing system is studied through the Swedish Schools Inspectorate’s use of sanctions, and effects for the local governing and managing schools by principals and governing bodies. The study draws on theories about governing, auditing and management. In a document study, the reinforced supervision and the new sanctions were analysed.

SWEGIG

Geomedia » Projekt
Labor market intermediary platforms and mediatization in the Swedish gig economy. The SWEGIG project combines working life science with media studies in order to examine the consequences of this mediatization through a case study of producers and users of these digital media platforms.