Many companies need to start focusing more on the customers to become more innovative and successful. What are the market needs? What does the customer want, and how can we facilitate for the customer?
When I came to Karlstad University in august 2019, I had no idea how dynamic my sabbatical year as a guest researcher at CTF, Service Research Center, would become.
A sabbatical
I am assistant professor of user-centered innovation at the faculty of Industrial Design Engineering of TU Delft, which started out as a traditional product design department, but by now conducts research and educates in design and innovation of products, services and systems.
… Senior Lecturer in Business Administration and researcher at CTF. Digital service infusion is the name of a project you are working on - what is it about?
"It is about how manufacturing companies can make profit on digital services and how they can find new, profitable service solutions. We focus on three current areas; the first area is business models and how they change when companies add digital services to their offerings.
September 29, is the first International Day of Awareness of Food Loss and Waste. The day is instituted by the UN to take an international approach to the consequences of food waste and possible solutions to reach the goal in Agenda 2030.
For the second year in a row, Ikea is ranked as Sweden's most innovative company. This, according to the Swedish Innovation Index, where researchers at CTF, Service Research Center at Karlstad University, have asked customers to evaluate the degree of innovation in companies and organizations in the Swedish market.
We are happy to welcome Mia Larson - Associate Professor of Business Administration at Karlstad Business School. She will be placed at CTF, Service Research Center, where she will, among other things, be involved in the research project Trust and Empowerment in Digital Services.
Mia Larson most recently worked at the Department of Service Management and Service Studies at Lund University.
Read our latest CTF blog, by Kaisa Koskela-Huotari and Josina Vink.
The understanding of service design has been gradually extended over the past 35 years. Over these decades, there has been a shift from thinking about service design as an expert-driven process focused on developing new service concepts to service design as a process of co-design that creates the conditions for value-in-use.
School has started and maybe this year more parents may let their children walk or ride a bike to and from school due to the corona pandemic. Despite the reason, it is a positive development, says Jessica Westman Trischler at CTF, Service Research Center at Karlstad University.
…..You are one of the researchers in DISCERN, what is the project about and what are you working on right now?
"The goal of the sub project that I am head of, is to create an increased understanding of customer behavior in stores and to investigate how digitalization (Internet of things) can have a positive impact on the customer experience.
Helén Williams and Fredrik Wikström at CTF, Service Research Center at Karlstad University, conduct research about the role of packaging in reducing food waste. Research that has led to a nomination at “Dagligvarugalan 2020, for their contributions to the grocery retail industry, as one of three finalists in the category "Sustainability Initiative of the Year".
We have three available PhD positions at CTF, Service Research Center. Read more, and apply before August 31.
We are looking for two new PhD students in Business Administration, and one new PhD student in Psychology.
There are differences in how people travel and how they experience their travel, depending on which age group they belong to. Travel satisfaction, however, is equally important to all ages. This according to a new study from CTF, Service Research Center at Karlstad University.
CTF, Service Research Center at Karlstad University, is one of the initiators of a new arena for learning and experimentation to support the transition of the health care initiative towards a more person centered and integrated care.
... project manager for MECO, Music Ecosystems Inner Scandinavia. You are now half way in the project, can you tell us more about it?
"The overall aim of Meco is, based on digitalized user experiences and place experiences, to study, innovate and optimize the music service ecosystems in the Region of Inner Scandinavia.
How do the elderly travel before, during and after the Corona pandemic, and what consequences does it have for energy efficient and sustainable travel? Researchers at CTF, Service Research Center at Karlstad University, will study this in an ongoing project which now receives additional funding from the Swedish Energy Agency.
... PhD student in Business Administration. Can you tell us about your research?
I focus on service innovation in healthcare, how to change to better and more efficient healthcare processes. I look at different types of innovations and their effects on hospitals and healthcare clinics, for example, how patients and healthcare staff are affected and cost-efficiency.
Alexandre Sukhov is awarded the IMIT scholarship 2020, for his doctoral thesis "The human side of idea screening" and receives SEK 25,000.
"I am deeply honoured for the recognition and the acknowledgement of my research by the IMIT foundation. To me, this signals that my doctoral work is relevant and holds good quality, which is really nice to know after doing several years of research.
Read our latest CTF blog, written by Charlotte Bäccman and Linda Bergkvist.
We often think and visualize life as a cycle, beginning with birth and ending with death; where each phase is characterized by specific events, such as the discovery and development of childhood, the identity seeking of adolescence, and towards the end of a long life – the wear of aging.
Can digital services support people who want to change their behavior? This is what researchers at CTF, Service Research Center at Karlstad University, currently is studying together with Wellness in Värmland.
Many people want to, or have to for health reasons, change their habits to a healthier lifestyle, for example start exercising, eating healthier or quit smoking. Although many want to make a change, it is not an easy task.
Karlstad University receives 27 million SEK from the Knowledge Foundation to develop and offer courses to strengthen the competence needs in the Swedish business sector with the purpose of ultimately strengthening Sweden's competitiveness.
CTF, Service Research Center at Karlstad University, has for more than 30 years conducted research education with focus on services and value creation.
