How are power and gender reflected in the service encounter between customer and employee in service organisations, and what are the consequences on the work environment for the employee?
2015-11-04
We welcome Sebastian Dehling, new PhD Student in Business Administration at CTF.
Sebastian is part of the Service Design for Innovation (SDIN) project - a European Training Network for Early Stage Researchers.
2019-04-17
Lars Järnström, professor of coating technology, came to Karlstad University in 1999 and has been involved in building the current strong research environment for fibre-based processes and products. Now retirement is approaching but he will continue working at the university as senior professor.
Lars Järnström's research centres mainly on environment-friendly surface treatment of fibre-based packaging materials.
2022-10-26
Public transport is an important part of a sustainable and equal society. In order to accelerate this transition, new knowledge and more research is needed.
2018-05-12
.. Why did you attend this conference?
- This is a recurrent international summit at top level with a focus on sustainable bioeconomy. I attended as head of CRS, as coordinator for the research project Ingoskog and due to my involvement in our other projects regarding bioeconomy.
- My fellow researchers from Karlstad, Ida Grundel and Marie Nordfeldt, were also at the summit.
2022-09-26
The Academic Celebration is one of the biggest events of the year at Karlstad University and a long-standing tradition. On 14 October it is time again – with great pomp and ceremony we will confer degrees on new doctors and honorary doctors and inaugurate our new professors. We will also pay attention to this year’s docents and adjunct professors.
Freedom – a beautiful word with so many meanings that we, living in Sweden, often take for granted.
Tracy Riley, Professor of Educational work, Massey University New Zealand.
Presentation of abstractEvery teacher in New Zealand is considered a teacher of gifted students, a reflection of our inclusive education system. However, some teachers have developed specialist knowledge and skills through tertiary education and research.
“Our oral health is key to our quality of life, and the people who are best trained to help others maintain a healthy mouth are dental hygienists.”
Birgitta Haglund was born in Halmstad and lived there until graduating upper secondary school. After general psychology studies in Gothenburg, she was admitted to dentistry school.
Researchers at CTF have been granted 3.9 million SEK for research on future customer experiences. In the project the researchers will develop new knowledge on how to make retail and the hospitality industry more attractive through digitalization.
- The progress of digitalization leads to new ways to consume goods and services and physical stores are finding it increasingly difficult to compete with e-commerce.
CTF
» Samverkan
» Impact stories - exempel på samverkan
Within the project TRUEdig, CTF and Elvenite are developing new knowledge that can support a sustainable development in the food industry.
TRUEdig focuses on digital integrity and how businesses that develop privacy-enhancing services can increase the user’s security and sense of empowerment. Elvenite is one of the partner companies within the project.
– The purpose of the research is to widen the scope of sustainability work in the food industry.
The capacity for innovation has decreased according the latest results by the Swedish Innovation Index where the Service Research Center (CTF) at Karlstad University asked thousands of customers to rank the innovativeness of Swedish companies, organisations and authorities.
Sociologi
» Forskning
» Relationer och vardagsinteraktion
Annika Jonsson is an associate professor of sociology at the Department of Social and Psychological Studies, and active in REVA. With a background in interactionism, feminist theory, and the sociology of religion, she researches death and continuing bonds. She has published articles in journals such as Death Studies and Contemporary Social Science.
Andreas: You have a new book in Swedish, Continuing Bonds: How People Live with Their Dead.
In a new doctoral thesis from CTF, Pernille K Andersson is investigating how the servicescape is changed by the influence of music, self-disclosure, and eye gaze on service encounter experience and approach avoidance behavior.
- Our feelings and behavior are continuously affected by our surroundings. Stores have servicescapes which have a big influence on customer’s experiences and purchase decisions, says Pernille K Andersson.
Forskarskolan om särskilt begåvade barn
» Konferenser
Associate professor Jorryt van Bommel
Karlstad University, Dalarna University, and Inland Norway University of Applied Science
Presentation of abstractFor over a decade I have researched the possibilities and opportunities offered when encountering mathematics through problem solving at school entry. At first, we tested ways to implement problem solving in a setting where students could not (yet) read or write.
In a recently published CTF article, researchers Frida Skarin, Lars E. Olsson, Margareta Friman and Erik Wästlund address the factors that affect behavioral changes in public transport.
The researchers have studied a two-week free public transportation-trial where people, who fulfilled certain criteria, were allowed to travel free of charge by public transport for two weeks.
2020-04-27
Researchers at CTF, Service Research Center at Karlstad University, have been granted funding from the research council Formas, to plan and further develop the project "Social dimensions in urban and regional planning: the importance of perceived accessibility".
The researchers will, in close collaboration with urban and regional planners and practitioners, develop a joint project about everyday travel and perceived accessibility.
2015-09-23
Professor William Wei Song from Dalarna University on the research at his department in Information Systems including his own on trust computing.
"We are also involved in a local "big data" project - called smart city Yudu - a three layer framework: 1) business model for describing an overall situation of the city (main sources are from transport data management, weather data management, and government statistic data management), 2) data analysis (vertical versus horizon
2017-12-20
The Health and care administration at Karlstad municipality will, as one of the first municipalities in Sweden, install and evaluate a hygiene robot - an intelligent shower.
2020-10-09
Many companies need to start focusing more on the customers to become more innovative and successful. What are the market needs? What does the customer want, and how can we facilitate for the customer?
2019-12-19
CTF, Service Research Center at Karlstad University, receives approximately 18 million SEK from the Knowledge Foundation for a new research project in collaboration with the business sector.
2013-11-26
You’ve been appointed assistant director for Vipp Industrial graduate school as from January 1st 2014. Why is a professor in Psychology interested in industrial research in general and the forestry industry in particular?
– I do research in psychology with business implications - among other things user innovation, creative organizations, service innovation and management.
Information for you who study folk music at Musikhögskolan Ingesund
Through the library, you can find what you need to listen to music, play yourself, and study. You may also find it useful to look at our page about searching for information for your thesis!
Listen
CDs, vinyl, and internet services. Ingesund College of Music has large collections of music on CD and vinyl. To find them, search in our CD register and the old card catalog for vinyl.
Many of the music teachers who are active today studied at Ingesund School of Music. One of these teachers is Henrik Bengtsson, who graduated in 2016. Today, he teaches music in a primary and lower-secondary school in Trollhättan. In addition, he also works as a freelance musician, on his own as well as together with his wife, who also studied at Ingesund.
To be able to apply a broad approach as a music teacher is important to Henrik.
2021-09-22
Three researchers connected to Karlstad Business School and Service Research Center (CTF) at Karlstad University have, as a part of the work within PRME, written a new book - Business Transformation for a Sustainable Future.
Principles for Responsible Management Education (PRME) is a part of the UN Global Compact initiative, and it is a systematic way of working towards improvement, change and learning, as well as collaboration and communication with society.
Dr Samuel P
2015-10-25
Joeri van Laere from Univeristy College Skövde is visiting the Information Systems group this Wednesday and will make to presentations within Centre for HumanIT's seminar series.
14:15-15:00
The first seminar has the theme "Socio-technology, socio-materiality: are we still lost?" Joeri makes an account of his search for concrete design themes in works from Ciborra, Orlikowski, Weick, Argyris, Quinn et cetera.
