Margareta Friman, Professor and Director at Samot, The Service and Market Oriented Transport Research Group at Karlstad University, has accepted an assignment in the External Advisory Board of Metpex.
Metpex is a research project funded in the context of the 7th Framework Programme of the EU, aiming to develop and evaluate a standardised tool to measure passenger experience across whole journeys.
Margareta Friman, Professor and Director at Samot, The Service and Market Oriented Transport Research Group at Karlstad University, has accepted an assignment in the External Advisory Board of Metpex.
Metpex is a research project funded in the context of the 7th Framework Programme of the EU, aiming to develop and evaluate a standardised tool to measure passenger experience across whole journeys.
In August Ph D Nancy Sirianni, Assistant Professor of Marketing at Northeastern University, USA, visited CTF. The purpose of her visit was to work on a project within the research profile SISB together with Tetra Pak.
Anders Gustafsson, Bo Femtvik, Lars Witell and Nancy SirianniDuring her visit, Nancy Sirianni worked with researchers Lars Witell and Anders Gustafsson, CTF, and Bo Femtvik, Tetra Pak, on a project that involve the employee’s role in service innovation.
In August Ph D Nancy Sirianni, Assistant Professor of Marketing at Northeastern University, USA, visited CTF. The purpose of her visit was to work on a project within the research profile SISB together with Tetra Pak.
Anders Gustafsson, Bo Femtvik, Lars Witell and Nancy SirianniDuring her visit, Nancy Sirianni worked with researchers Lars Witell and Anders Gustafsson, CTF, and Bo Femtvik, Tetra Pak, on a project that involve the employee’s role in service innovation.
... Ph D Student in Business Administration at CTF and the research school Management and IT. Can you tell us about your Ph D studies?
- I am about to start my second year of my PhD studies at CTF under the supervision of professor Per Skålén. I spent my first year taking PhD courses all over Sweden and building the theoretical foundation upon which the empirical part of my study will be based.
... Ph D Student in Business Administration at CTF and the research school Management and IT. Can you tell us about your Ph D studies?
- I am about to start my second year of my PhD studies at CTF under the supervision of professor Per Skålén. I spent my first year taking PhD courses all over Sweden and building the theoretical foundation upon which the empirical part of my study will be based.
We welcome PhD Student Christoph Peters from Kassel University in Germany. He will be visiting us until October 4.
Christoph Peters is a PhD Student at Kassel University where he works at the Chair of Information Systems led by Prof. Dr. Jan Marco Leimeister.
Christoph’s main research interests are service modularization and service modeling of complex services, i.e. they consist of person-oriented as well as IT service parts.
We welcome PhD Student Christoph Peters from Kassel University in Germany. He will be visiting us until October 4.
Christoph Peters is a PhD Student at Kassel University where he works at the Chair of Information Systems led by Prof. Dr. Jan Marco Leimeister.
Christoph’s main research interests are service modularization and service modeling of complex services, i.e. they consist of person-oriented as well as IT service parts.
We welcome Dr Li Peilin, associate professor from School of Business Administration of Henan University of Economics and Law in China.
He is here to work with Professor Bo Enquist and Ph D Samuel Petros Sebhatu, researchers in Samot, and will be visiting for one year.
Dr Peilin's research interests lie in the area of corporate governance, corporate culture, HRM.
For more infomation please visit the Henan University of Economics and Law website.
We welcome Dr Li Peilin, associate professor from School of Business Administration of Henan University of Economics and Law in China.
He is here to work with Professor Bo Enquist and Ph D Samuel Petros Sebhatu, researchers in Samot, and will be visiting for one year.
Dr Peilin's research interests lie in the area of corporate governance, corporate culture, HRM.
For more infomation please visit the Henan University of Economics and Law website.
We welcome Katriina Järvi, Ph D Student from Aalto University BIT Research Centre, who will be visiting us for 6 months.
Katrina JärviKatriina Järvi works as a project manager in IRIS research group at Aalto University BIT Research Centre. Her special interests are productisation of services, service innovation and involving customers in service development.
We welcome Katriina Järvi, Ph D Student from Aalto University BIT Research Centre, who will be visiting us for 6 months.
Katrina JärviKatriina Järvi works as a project manager in IRIS research group at Aalto University BIT Research Centre. Her special interests are productisation of services, service innovation and involving customers in service development.
Dr Yingzi Xu from Auckland University of Technology, New Zealand, is one of our visiting researchers right now. She is here to work with Professor Bo Edvardsson and Associate Professor Bård Tronvoll and she will be staying for a month.
Yingzi's research interests lie in the area of service research, with a particular interest in customer switching behavior and service recovery. For more infomation please visit the Auckland University website
Dr Yingzi Xu from Auckland University of Technology, New Zealand, is one of our visiting researchers right now. She is here to work with Professor Bo Edvardsson and Associate Professor Bård Tronvoll and she will be staying for a month.
Yingzi's research interests lie in the area of service research, with a particular interest in customer switching behavior and service recovery. For more infomation please visit the Auckland University website
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy.
The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF.
Program and more information here.
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy.
The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF.
Program and more information here.
The research profile The New Service Economy Plus started 2011 and was completed this spring. It is a continuation of a previous research profile within the same area and is financed by Knowledge Foundation, Karlstad University and partner companies.
- CTF has a long tradition of collaborating and co-producing with companies and organizations.
The research profile The New Service Economy Plus started 2011 and was completed this spring. It is a continuation of a previous research profile within the same area and is financed by Knowledge Foundation, Karlstad University and partner companies.
- CTF has a long tradition of collaborating and co-producing with companies and organizations.
On June 10-13th about 200 researchers and practitioners from over 30 countries met at Karlstad University for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
On June 10-13th about 200 researchers and practitioners from over 30 countries met at Karlstad University for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
