Congratulations to Josina Vink, Bo Edvardsson, Katarina Wetter-Edman and Bård Tronvoll for receiving the 2019 Robert Johnston Award: Outstanding Paper of the year for the article "Reshaping mental models - enabling innovation through service design" published in the Journal of Service Management, JOSM.
The 2019 Robert Johnston Award recognizes their contribution to JOSM and to the service field.
We welcome Qusay Hamdan, visiting Phd student from the University of Gent, who will be visiting us until the end of September. His research focuses on the influence of materialistic consumption on the well-being of the working class.
Qusay Hamdan is a PhD student in sustainable marketing at the University of Gent in Belgium, and a research associate at Vlerick Business School in Belgium.
Imagine you are a service provider, let’s say in healthcare. You know that service delivery is complex because many actors (e.g., patients, their friends and family, their general practitioners, their insurance providers, doctors, nurses etc.) need to interact. To get an overview of all the actors involved and their interdependencies, you usually try to visualize this network of actors.
Businesses and public organizations continuously work on developing new services or products in order to be innovative. One important part in this work is to know how ideas for new services and products are evaluated, since the idea screening determine whether an idea is considered good, and whether it will continue its development as an innovation project.
Businesses need service innovations to survive and strengthen their competitive advantage. By explaining how firms and key actors (such as entrepreneurs) manage to remain innovative, our research explains why innovation platforms are central.
Empirical observations show that key actors or entrepreneurs often drive change in service ecosystems and the development of innovation platforms.
In December 2019, CTF in collaboration with Karlstad Business School arranged a multidisciplinary seminar series to advance knowledge within the research area Service system transformation, and as part of a PhD course in Business administration.
The seminar series Service system transformation focused on global societal challenges, and how transformation of societal systems works.
We welcome Martina Caic, new postdoctoral researcher at CTF. During the next two years, she will, among other things, conduct research on how new technologies affects value co-creation within different networks of actors.
Martina Caic holds a PhD from Maastricht University, the Netherlands, where she was a Marie Curie Fellow within the EU-funded project Service Design for Innovation Network, SDIN. The SDIN project was funded by Horizon 2020 during 2015-2018.
CTF, Service Research Center at Karlstad University, receives approximately 18 million SEK from the Knowledge Foundation for a new research project in collaboration with the business sector.
The Christmas and New Year holidays are approaching and another busy year has gone by, now we are looking forward to a new and exciting year.
In 2019, three of our researchers defended their doctoral dissertations and one licentiate thesis was presented. We have admitted no less than four new PhD students. In June, we hosted a fantastic conference, QUIS16, with around 250 international researchers.
During the holidays there is a lot of focus on food. It is the time of the year when we consume in abundance and throw away more food than ever- at the same time as we know that food waste has a negative impact on our climate and what we choose to eat and how we handle the food matters. So, what can we do to reduce the food waste?
Can an app help visitors at the Central Hospital in Karlstad find the way? This is what a new research study will investigate. The study is a breakthrough for research in real-world environment within DigitalWell.
The study is a part of DigitalWell Research, a sister project to DigitalWell, and is linked to the case: “Find the way”.
We are happy to welcome Kristin Svärd, new PhD student in Business Administration at Karlstad Business School. Kristin will be placed at CTF, Service Research Center, and she is also part of the Swedish Research School of Management and IT, MIT.
On December 5, researchers at CTF, Service Research Center at Karlstad University, received the Lidl Future Initiatives award of 3.8 million SEK to start up a new research project on transformative packaging design.
The effects of digitalisation result in continuous organisational changes. These changes affect the physical, psychosocial, and organisational work environment.
This year's Sustainability Day at the Business School centred to a great extent on the art of moving from talking to acting, turning ideas and plans into speed and action, since knowledge means nothing without the ability to use it.
Black Friday attracts customers to shop more. At the same time reports on climate change with calls for changed consumption habits and counter-reactions such as White Monday are growing stronger. What is it that makes consumers take part in the shopping frenzy despite increased climate anxiety? Professor Per Kristensson explains.
"One important trigger is “everyone else" is shopping.
Recently, the Web of Science Group published the list "Highly Cited Researchers 2019" recognizing the world’s most cited and influential researchers. On the list, and top 1% of most cited in Economics and Business, is Stephen L.
We are happy to welcome Muhammad Murtaza Ali, new PhD student in Business Administration at Karlstad Business School. He is placed at CTF, Service Research Center, where he will study digital transformation.
"I will study how digitalisation is affecting markets and actors.
