News archive

2016-12-16
Three projects at Karlstad University are the recipients of EU funds to a sum of 21 million SEK. The decision was made by the North Mid-Sweden Structural Fund Partnership on 15 December 2016. ”We are very pleased with this decision of the North Mid-Sweden Structural Fund Partnership. The funds will contribute to strengthening research at the university and the continued development of Värmland,” says Åsa Bergenheim, vice chancellor.
2016-12-16
Three projects at Karlstad University are the recipients of EU funds to a sum of 21 million SEK. The decision was made by the North Mid-Sweden Structural Fund Partnership on 15 December 2016. ”We are very pleased with this decision of the North Mid-Sweden Structural Fund Partnership. The funds will contribute to strengthening research at the university and the continued development of Värmland,” says Åsa Bergenheim, vice chancellor.
2016-12-16
Three projects at Karlstad University are the recipients of EU funds to a sum of 21 million SEK. The decision was made by the North Mid-Sweden Structural Fund Partnership on 15 December 2016. ”We are very pleased with this decision of the North Mid-Sweden Structural Fund Partnership. The funds will contribute to strengthening research at the university and the continued development of Värmland,” says Åsa Bergenheim, vice chancellor.
2016-12-16
You just returned to Sweden after spending a couple of months in Australia, what did you do there? - I was a guest professor at University of Queensland Business School in Brisbane, Australia. During my stay there I focused on our research related to customer experiences and service innovation that is conducted within one of CTF’s major research profiles “Service Innovation for Sustainable Business”.
2016-12-16
You just returned to Sweden after spending a couple of months in Australia, what did you do there? - I was a guest professor at University of Queensland Business School in Brisbane, Australia. During my stay there I focused on our research related to customer experiences and service innovation that is conducted within one of CTF’s major research profiles “Service Innovation for Sustainable Business”.
2016-12-14
During the period 29/11 - 6/12 KAU was visited by Olga Novoselskaya from the Byelorussian State Technological University, Belarus. Olga Novoselskaya is a senior lecturer at the Informatics and Web-Design Department. During her visit she, amongst other things, met research and study coordinators from the Information System department; Took part in lectures at one HCI  courses (ISGC01 Interaction design); presented her department and university at the Information System gro
2016-12-14
Margareta Friman, Professor in Psychology at CTF, Service Research Center, is a member of the expert group for the a project that investigates how suitable planning could support multimodal connectivity in Norwegian urban regions. Margareta Friman is a member of the expert group for the new project "Transfer: access, egress and transfer practices for designing multimodal connectivity" financed by the Norwegian Research Council.
2016-12-14
Margareta Friman, Professor in Psychology at CTF, Service Research Center, is a member of the expert group for the a project that investigates how suitable planning could support multimodal connectivity in Norwegian urban regions. Margareta Friman is a member of the expert group for the new project "Transfer: access, egress and transfer practices for designing multimodal connectivity" financed by the Norwegian Research Council.
2016-12-13

Changing the servicescape

News » 2016-12-13
In a new doctoral thesis from CTF, Pernille K Andersson is investigating how the servicescape is changed by the influence of music, self-disclosure, and eye gaze on service encounter experience and approach avoidance behavior. - Our feelings and behavior are continuously affected by our surroundings. Stores have servicescapes which have a big influence on customer’s experiences and purchase decisions, says Pernille K Andersson.
2016-12-13

Changing the servicescape

News » 2016-12-13
In a new doctoral thesis from CTF, Pernille K Andersson is investigating how the servicescape is changed by the influence of music, self-disclosure, and eye gaze on service encounter experience and approach avoidance behavior. - Our feelings and behavior are continuously affected by our surroundings. Stores have servicescapes which have a big influence on customer’s experiences and purchase decisions, says Pernille K Andersson.
2016-11-16
Markus Fellesson, Associate Professor at CTF, Karlstad University, and Nicklas Salomonson, Associate Professor at University of Borås have received great attention and praise for their research on difficult customers. During the last year, the researchers have been analyzing survey responses from commercial employees.
2016-11-16
Markus Fellesson, Associate Professor at CTF, Karlstad University, and Nicklas Salomonson, Associate Professor at University of Borås have received great attention and praise for their research on difficult customers. During the last year, the researchers have been analyzing survey responses from commercial employees.
2016-11-14
In October CTF organized a workshop in Karlstad with focus on remote services in the manufacturing industry. IT-based services within manufacturing industry is becoming increasingly common which open up for new ways to interact, but introducing new technology is also a challenge and many questions arise. This was the starting point for the workshop where a number of companies from the manufacturing industry participated.
2016-11-14
In October CTF organized a workshop in Karlstad with focus on remote services in the manufacturing industry. IT-based services within manufacturing industry is becoming increasingly common which open up for new ways to interact, but introducing new technology is also a challenge and many questions arise. This was the starting point for the workshop where a number of companies from the manufacturing industry participated.