CTF, Service Research Center
We conduct research on value creation through service with a particular emphasis on the needs of individuals, organizations and the wider society.
Join the CTF fika sofa and talk about service research!
Fika is Swedish for coffe break, but it's more about socialising than drinking coffee - preferably with something sweet.
The human side of idea screening
In a new dissertation, Alexandre Sukhov has studied the human side of idea screening to create an increased understanding of the idea screening process and the role of the evaluators, as well as to understand what influences decision making during this process.
New research co-produced with the business sector
CTF receives approximately 18 million SEK from the Knowledge Foundation for a new research project in collaboration with the business sector. In the project the researchers will examine how experiences and development of services through digitalization is affecting customers and companies.
New project awarded sustainability prize
Researchers at CTF received the Lidl Future Initiatives award of 3.8 million SEK for a new research project on transformative packaging design. The project aims to increase consumers’ and packaging developers’ knowledge of plastic food packaging.
Read the latest CTF blog!
How Platforms to foster Service Innovation: Businesses need service innovations to survive and strengthen their competitive advantage. By explaining how firms and key actors (such as entrepreneurs) manage to remain innovative, our research explains why innovation platforms are central, says Professors Bo Edvardsson and Bård Tronvoll in the latest CTF blog.
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