• 2019-01-15

    New method contributes to better transport services

    How the user perceives accessibility is an important factor in the development and evaluation of attractive and sustainable transport services. Despite this, the user perspective is generally left out in traditional accessibility evaluations, in favor of a focus on objective measures. In her dissertation, Katrin Lättman at CTF, Service Research Center at Karlstad University, has developed a new method that captures accessibility as experienced and perceived by the users.

    In the dissertation, perceived accessibility is defined as “How easy it is to live a satisfactory life with the help of the transport system”. The new method PAC, Perceived Accessibility Scale, includes four questions that participants rate on a scale from one to seven. For example, the PAC measures the possibility and ease of travel to activities based on your own preferences, such as going to work, school, the grocery store or leisure activities, using various modes of transport.

  • 2018-12-20

    The packaging determines if consumers recycle Christmas correctly

    Should the plastic lid on the milk carton packaging be left or torn off before sorting? And what about the plastic packaging around meat products, should you rinse out the food residues before sorting? At Christmas time the amount of household waste increases, and recycling is often experienced as messy, time consuming and complicated. These are the findings from a new study conducted by researchers at CTF, Service Research Center at Karlstad University.

    The researchers have investigated how the packaging design affects sorting. They found that the decision between throwing out or recycling was surprisingly complex. When it comes to taking care of the packaging, time plays a big role.

  • 2018-12-20

    Holiday greetings from CTF´s Director

    The Holidays are approaching, and another research year is coming to an end. When I look back at 2018 I feel very proud.

    During the year, we had five PhD defenses, which is eight in total if we also count 2017. It is a clear indication that CTF is an academic environment to count on. We have hosted several events, for example the Service-Dominant Logic Day, and the conferences: Nordic Relationship Dynamics and Service Convention Sweden 2018. Next year we organise QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, here in Karlstad.

  • 2018-12-19

    Popular wisdom on innovative individuals

    Experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities. These are the findings of a new study where researchers at CTF, Service Research Center at Karlstad University, have examined how a person’s sense of identity influences the way in which they screen early ideas for innovation projects. PhD Student Alexandre Sukhov tell us more about the study.

    There is a big focus on innovation in current media. Popular business press constantly praises entrepreneurial and innovative individuals that are able to envision the next big thing. These people are claimed to have the ability to understand the latent potential in fuzzy ideas, Elon Musk being one embodiment of this persona type. However, the truth value of this popular wisdom has not been put to the test.

  • 2018-12-19

    Kaisa Koskela-Huotari receives the Wallander Scholarship

    On December 3, Jan Wallander and Tom Hedelius Foundation, and the Tore Browaldh's Foundation announced 20 new recipients of the Wallander Scholarship for outstanding doctoral dissertations. One of the recipients is PhD Kaisa Koskela-Huotari at CTF, Service Research Center at Karlstad University.

    Congratulations to the Wallander Scholarship!
    "Thank you! I am extremely happy and honored to be awarded the prestigious Wallander Scholarship. This scholarship is a real dream come true for me as it will allow me to focus on my research full-time for the next three years and strengthen collaboration with my international research network", says Kaisa Koskela-Huotari and continues:

  • 2018-12-17

    Per Kristensson and Margareta Friman inspired at Sustainability Day

    On December 3, Karlstad Business School at Karlstad University organised the annual Sustainability Day, available for students and the general public. CTF-researchers Per Kristensson and Margareta Friman talked about their research in connection with the Global Goals and the 2030 Agenda for Sustainable Development.

    "The greatest effort right now is done in Goal 9: Industry, Innovation and Infrastructure, Goal 11: Sustainable Cities and Communities, and Goal 12: Responsible Production and Consumption", said Per Kristensson, Professor of Psychology and Director at CTF, Service Research Center at Karlstad University, and spoke about CTF’s research in relation to the Sustainability Development Goals, for example service innovation focusing on sustainable development in Swedish industry, research on how to reduce food waste, and how we can create sustainable production and consumption.


Forskaren @KatrinLattman har i sin avhandling utvecklat en metod för att mäta och jämföra användares upplevelser av…