• 2019-03-13

    New measuring tool for the experience of gamified services

    In a recent study, researchers Johan Högberg and Erik Wästlund at CTF, Service Research Center, have developed a new tool that can measure users’ experiences while using a gamified service.

    The measuring tool, Gamefulquest, makes it possible to measure a user’s experience while using a gamified service.

  • 2019-03-13

    Swedish Innovation Index shows that Ikea is Sweden’s most innovative company

    Ikea is the most innovative company on the Swedish market followed by MTR Express and Netflix in second and third place. This is according to the Swedish Innovation Index, a new index which focuses on innovation from the customers’ perspective, developed by researchers at CTF, Service Research Center at Karlstad University, Sweden.

    There are different types of innovation and different ways to measure innovation. For companies, organisations, decision makers and politicians, innovation contributes with generating growth, increased competitiveness and developing welfare.

    "From a customer point of view, innovation is a value-creating experience supported by a product or a service. This is what our index measures", say Per Kristensson, Professor and Director at CTF, Service Research Center at Karlstad University.

  • 2019-03-01

    New article on behavioral changes in public transport

    In a recently published CTF article, researchers Frida Skarin, Lars E. Olsson, Margareta Friman and Erik Wästlund address the factors that affect behavioral changes in public transport.

    The researchers have studied a two-week free public transportation-trial where people, who fulfilled certain criteria, were allowed to travel free of charge by public transport for two weeks. The purpose was to investigate how the trial affected the participants, if it led more people to choosing public transport instead of the car, and how psychological factors such as motivation, goals and strategy affected this.

  • 2019-03-01

    CTF blog: New Book on Service Design in Healthcare

    Read new blog post by PhD Student Josina Vink.

    Service design is gaining increasing interest and investment in healthcare. This can be seen by the proliferation of design labs popping up in healthcare organizations around the globe. This growing movement is also evidenced by the creation of new design and health masters programs (like at OCAD University and Imperial College London), the emergence of several conferences on the topic, for example Design4Health2018 Sheffield, and the creation of the Design for Health Journal.

  • 2019-02-28

    Increased independence and integrity with an intelligent shower

    The feeling of being more independent. More time to support and encourage the residents to manage on their own. These are some reflections from residents and staff at Resurscentrum in Karlstad Municipality, who tested a so called intelligent shower for one year. Researchers at CTF, Service Research Center at Karlstad University, have studied their experiences and what value is added from the new technology.

    The study focused on the value of using an intelligent shower, designed to help elderly and persons with reduced mobility to be able to shower by themselves. Both residents and staff are pleased with the new shower solution.

  • 2019-02-28

    One moment Johan Netz...

    In early February, you and Jörg Pareigis participated in the conference ”ICDE Lifelong Learning Summit” in Lillehammer, Norway. Can you tell us about the conference?

    - The conference is a meeting place where academia, the public and private sector meet to discuss the challenges around disseminating knowledge for lifelong learning. Among the speakers at this year’s conference was Norwegian Prime Minister Erna Solberg.


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