CTF, Service Research Center
We conduct research on value creation through service with a particular emphasis on the needs of individuals, organizations and the wider society.
New method contributes to better transport services
Katrin Lättman has developed a new method that captures accessibility as experienced and perceived by the users.
Popular wisdom on innovative individuals
New study: Experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities.
"The Customer is always right" - to what extent and at whose expence?
How are power and gender reflected in the service meeting between customer and employee in service organisations, and what are the consequences on the work environment for the employee? This is what researchers at CTF will study in a new project that focuses on sexual harassment from customers.
The packaging determines if consumers recycle Christmas correctly
At Christmas time the amount of household waste increases, and recycling is often experienced as messy, time consuming and complicated. These are the findings from a new study conducted by researchers at CTF.
Take the online course Servitization!
The online course "Servitization" will start in January 2019, and is now open for application.
CTF blog: The SAGE Handbook of Service-Dominant Logic
As a service researcher or a marketing scholar, you have most likely heard of Service-Dominant Logic. However, do you really know what this potentially paradigm changing mindset is all about? Read the latest CTF blog by PhD Kaisa Koskela-Huotari.
Take the online course Idea Management!
The online course "Idea Management" starts in January 2019, and is open for application.
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CTF is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities. Register here!