Welcome to CTF
Service Research Center at Karlstad University
- Value Creation Through Service -
A long and relaxin summer awaits and we want to wish you all a relaxing and happy summer with a greeting from our director. Have a nice and safe summer!
The 5th edition of Service Innovation Day
Innovation, transformation and sustainable development during changing times and Swedish Innovation Index 2020 were in focus at Service Innovation Day 2021. In the program participated Vinnova, Ikea, Systembolaget, Ica Maxi and CTF researchers.
Swedish Innovation Index 2020
Ranks Ikea as Sweden's most innovative company and Systembolaget has advanced the most in innovation capacity. The survey also shows an increased degree of innovation in Swedish organizations and that the more innovative organizations are better equipped to adapt to the effects of the pandemic.
New doctoral thesis
Sofia Molander’s doctoral thesis examines how public transport can establish a service that satisfies customer needs through fruitful collaboration with the service provider.
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