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» Karlstads universitet som arbetsgivare
» HR Excellence in Research
The work was initiated in 2017, when the vice-chancellor assigned a steering group to monitor the process, as well as a working group to implement the practical steps of the process. The steering group was later replaced by the management council at Karlstad University.
In a new doctoral thesis from CTF, Pernille K Andersson is investigating how the servicescape is changed by the influence of music, self-disclosure, and eye gaze on service encounter experience and approach avoidance behavior.
- Our feelings and behavior are continuously affected by our surroundings. Stores have servicescapes which have a big influence on customer’s experiences and purchase decisions, says Pernille K Andersson.
Personal experience and practical advice from recently hired staff.
Starting at Karlstad University can involve many new impressions and experiences.Here, new employees share their best tips and reflections, together with some advice from us as an employer.Tips from New EmployeesKarlstad University is a friendly, medium-sized organisation with a relaxed and inclusive working culture.
When relocating to Sweden, it can take some time to become familiar with how things work — particularly around taxation. International researchers may qualify for tax reliefs, provided they apply in time.
As editor, Robert MacKenzie at Karlstad Business School has added new chapters to an already well-established book on International Human Resource Management (IHRM).
The book covers issues related to work and employment in a global perspective, focusing on the importance of context.
2013-09-03
In August Ph D Nancy Sirianni, Assistant Professor of Marketing at Northeastern University, USA, visited CTF. The purpose of her visit was to work on a project within the research profile SISB together with Tetra Pak.
Anders Gustafsson, Bo Femtvik, Lars Witell and Nancy SirianniDuring her visit, Nancy Sirianni worked with researchers Lars Witell and Anders Gustafsson, CTF, and Bo Femtvik, Tetra Pak, on a project that involve the employee’s role in service innovation.
2018-03-06
As a doctoral student there is much information that is useful for you to know. On this page we have collected many helpful facts concerning different areas of being a PhD, like supervision, departmental duties, individual study plan, etc., with links to each topic if you want to know more.
Supervision
Doctoral students are entitled to supervision and are meant to have at least two supervisors, one of whom should be the principal supervisor
The word cooperation means that several different parties work together. It is interesting to determine what the interaction between research, industry and public services can lead to.
By focusing on prevention and methods for intervention, researchers Anna Fyrberg Yngfalk and Markus Felleson at CTF, Service Research Center at Karlstad University, hope to contribute with new knowledge.
The two researchers have received funds from the Nordic Council of Ministers through NIKK, Nordic Information on Gender, in order to analyse how Nordic ideals related to management and organisation affect the work environment for people working in the service sector and
Jobba hos oss
» Karlstads universitet som arbetsgivare
SACOSaco, the Swedish Confederation of Professional Associations, consists of 23 independent labour unions that all have a membership comprising qualified professionals.
In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
The alumna of the month has made a super quick career from graduation in 2012 to a position of head consultant at Adeccotoday. She discovered what she wanted to study when working at McDonald’s. Meet Elizabeth Eriksson.
Name: Elizabeth Eriksson
Age: 28
Family: Cohabitant
Field of study: Human Resources Management and Working Life
Profession: Head consultant at Adecco
Working at McDonald’s, Elizabeth realised what her ambition was.
"Making a Difference" was the theme of the Association for Consumer Research North American Conference that was held October 3-6 in Chicago, USA. The conference had about 1500 participants, including several world-leading researcher in consumer behavior. CTF was represented by researchers Anders Gustafsson and Tobias Otterbring.
Professor Anders Gustafsson and PhD Student Tobias Otterbring presented two studies.
The programme has been redesigned with two semesters of in-depth study in an elective subject and with a clearer focus on cultural policy and conservation. Why?
The Culture, Policy and Management Programme is based on Cultural Studies generally, with a focus on cultural policy and cultural heritage. Two semesters are devoted to in-depth study of a field, namely Film Studies, History, History of Ideas, Art History and Visual Studies or Political Science.
When you move to Sweden there are a several types of insurances you need to be aware, as well as some you way wish to consider obtaining.
Karlstad University and State insurancesKarlstad University has an Insurance for Foreign Visitors (Swe: Försäkring för utländska besökare) for people from countries that do not have medical insurance agreements with Sweden.
Socialt arbete
» Forskning
» Kritiska välfärdsstudier
Organized uncertainty in elderly care: About quality, conditions for resistance, and staff's willingness to stayWe face a significant social policy challenge as the demand for elderly care is expected to increase sharply, while there is a shortage of trained workforce in elderly care. Studies have shown that working conditions in elderly care have deficiencies that worsen over time, associated with high sick leave and high staff turnover.
Our tailor-made courses within ISE are developed in collaboration with businesses and organizations. We welcome more partners in our course development.
We welcome companies and organizations to collaborate with us within ISE.
Practical placements form an important part of the Master of Science in Psychology Programme. Students are out on their practical placements during semester 6 for 14 weeks.
Practical placements are hosted by public or private organisations employing psychologists. All psychology students will be supervised by a licenced psychologist during their practical placements and the university offers practical and pedagogical support to supervisors.
On June 26th - 29th researchers from CTF, together with more than 200 service researchers and business leaders from around the world, gathered in Miami, Florida, to discuss and present the latest trends and research results in the customer service and customer experience at the annual Frontiers in Service Conference.
In today’s society there is a large amount of data available that businesses and organizations can use to, for example, develop new services.
The effects of digitalisation result in continuous organisational changes. These changes affect the physical, psychosocial, and organisational work environment.
