In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
Edgardo Luna is from El Salvador and has also lived in Mexico. Thanks to the double degree programme in Mathematics with Karlstad University and Università degli Studi dell’Aquila he has now also experienced living in Italy and Sweden.
- During the programme, I became fluent in Italian and learnt the basics of Swedish. At the moment, I am working as an academic writer for a university back in El Salvador.
Female Leader Engineer is a development programme for female engineering students with the potential to acquire leading positions in the business world. Dilan Kilic, student at Karlstad University, was one of the ten finalists.
Female Leader Engineer is an award based on a vision of a gender equal power balance in the world of business.
Jan Ch Karlsson is a former Professor of Sociology at Karlstad Business School. Although he is now retired, his interest for working life issues is as strong as ever.
- Now more than ever, research needs to point out what the situation actually is for employees today, says Jan Ch Karlsson.
Gardening is not Jan Ch Karlsson’s cup of tea.
Fredrik Wikström is a newly appointed professor of Energy and Environmental Technology. He conducts research on how packaging can contribute to a sustainable development where less food is wasted. In recent years, this research has been praised and received attention in the media.
Fredrik Wikström holds a Degree of Bachelor of Science in Physics at Uppsala University and received his PhD in Systems Ecology from the Swedish University of Agricultural Sciences.
By focusing on prevention and methods for intervention, researchers Anna Fyrberg Yngfalk and Markus Felleson at CTF, Service Research Center at Karlstad University, hope to contribute with new knowledge.
The two researchers have received funds from the Nordic Council of Ministers through NIKK, Nordic Information on Gender, in order to analyse how Nordic ideals related to management and organisation affect the work environment for people working in the service sector and
A systematic approach to improvement, development, learning, collaboration and feedback to society are important tasks at a modern, ambitious business school.
Diana Kalfas and Pål Lassen, both students at the Human Resource Management and Work Life study programme at Karlstad Business School, have won an award for their bachelor thesis Employees' experiences of Work-Life Balance and forced telework as a result of a pandemic.
What was the aim of your bachelor thesis?
- An increased understanding regarding employee’s experiences of work-life balance and forced remote work - in short, an increased understanding of how remote work
Karlstad Business School welcomes Research Project Assistant Akhona Khumalo and the doctoral students Per Karlsson and Janet Rasaei.
Akhona Khumalo, research project assistant for Information Systems.
Akhona Khumalo is from South Africa and has a Degree of Master of Science in Information Systems.
Recently, Tomas Gustavsson was awarded “Best full paper” for his article “Team performance in large-scale agile software development” at the ISD conference.
Tomas Gustavsson received his Degree of Doctorate in 2020 and he has used some the data collected for his thesis in the paper ”Team performance in large-scale agile software development”, where he examines the benefits of psychological safety within a team.
- This aspect didn’t really fit into my thesis as a whole, s
Christina Öberg's research on managers’ (in)ability to handle an uncertain future was recently awarded with "Best paper award" within organizational neuroscience at the Academy of Management Annual Meeting.
The award-winning paper "Managers, Minds and Machines in the Age of Artificial Intelligence" is based on a study of managers’ (in)ability to handle an uncertain future.
"The paper examines how managers tend to navigate companies based on a view of the future as
Three researchers connected to Karlstad Business School and Service Research Center (CTF) at Karlstad University have, as a part of the work within PRME, written a new book - Business Transformation for a Sustainable Future.
Principles for Responsible Management Education (PRME) is a part of the UN Global Compact initiative, and it is a systematic way of working towards improvement, change and learning, as well as collaboration and communication with society.
Dr Samuel P
Karlstad Business School has compiled the report ”Sharing information on our progress 2019 - 2020” as a part of the work within PRME.
PRME (Principles for Responsible Management Education) is a tool that makes it possible to fulfil Karlstad Business School’s vision, as well as a way to coordinate the ambition in relation to the goals.
The report “Sharing information on our progress 2019 - 2020” covers the two years (2019-2020) which the six principles of PRME and Karlsta
Bo Nordlund, senior lecturer in Business Administration at Karlstad Business School, and Hans Lind, professor in Real Estate Management, have written the book Advanced Issues in Property together.
During the systematic monitoring of the degree of process maturity in parts of the authority, research from Karlstad Business School has caught the interest of Lantmäteriet (The Swedish mapping, cadastral and land registration authority).
During the systematic monitoring of the degree of process maturity in parts of the authority, research from Karlstad Business School has caught the interest of Lantmäteriet (The Swedish mapping, cadastral and land registration authority
Karlstad Business School welcomes Peter Bellström as a new docent in Information Systems.
Peter Bellström has been a part of Karlstad Business School for many years. Now, Peter takes the next step up to docent, while simultaneously continuing his two main areas of study.
- In the CriseIT project we, for example, create ICT tools that are complements to traditional crisis exercises.
The degree of commitment and pro-active actions of all involved people and stakeholders influence how successful a digital business implementation will be. It is also directly linked to how successful the use of the new system will be perceived.
Patrik Pedersen took part in a brainstorming session that Karlstad University arranged in collaboration with Drivhuset within the CriseIT project. Patrik was part of the winning (interdisciplinary) group and has built on the theme of the idea print.
Karin Ahlin is a senior lecturer in information systems and a new postdoctoral researcher at CTF and Karlstad Business School. Over the next two years, she will investigate how health data can be used to create better health for individuals and more efficient processes in health care.
Hello Karin!
