News archive

2013-12-13
In December 2013 CTF has been appointed Excellence research group at Karlstad University. - With this appointment we are given the opportunity to develop and further strengthen our position as one of the leading research centers on service innovation in the world, says Director Henrietta Huzell.? As an Excellence research group CTF will receive up to 15 million SEK a year, for up to five years.
2013-12-09
The Ozlab system has been used for many years by Karlstad University researchers when exploring interface concepts and paradigms for computer applications. Thanks to the incorporation of the Wizard of Oz technique researchers could simulate functionality without spending time or resources on programming. Though, as time went by, our tool needed updating. Therefore, the Ozlab system is now being redeveloped towards a web-based system.
2013-12-09
The Ozlab system has been used for many years by Karlstad University researchers when exploring interface concepts and paradigms for computer applications. Thanks to the incorporation of the Wizard of Oz technique researchers could simulate functionality without spending time or resources on programming. Though, as time went by, our tool needed updating. Therefore, the Ozlab system is now being redeveloped towards a web-based system.
2013-12-09

Joann Peck Visiting Professor

News » 2013-12-09
Joann Peck has been appointed Visiting Professor at CTF. The Visiting professorship is funded by Anne-Marie and Gustaf Ander Foundation for Media Research, which provide grants to cover the cost of a visiting professor at the CTF for a month during the next three years. - I am so excited to be invited as a Visiting professor at CTF and Karlstad University. I have been fortunate to work with Anders Gustafsson at CTF on several projects in various retail settings.
2013-12-09

Joann Peck Visiting Professor

News » 2013-12-09
Joann Peck has been appointed Visiting Professor at CTF. The Visiting professorship is funded by Anne-Marie and Gustaf Ander Foundation for Media Research, which provide grants to cover the cost of a visiting professor at the CTF for a month during the next three years. - I am so excited to be invited as a Visiting professor at CTF and Karlstad University. I have been fortunate to work with Anders Gustafsson at CTF on several projects in various retail settings.
2013-11-26
You’ve been appointed assistant director for Vipp Industrial graduate school as from January 1st 2014. Why is a professor in Psychology interested in industrial research in general and the forestry industry in particular? – I do research in psychology with business implications - among other things user innovation, creative organizations, service innovation and management.
2013-11-26
You’ve been appointed assistant director for Vipp Industrial graduate school as from January 1st 2014. Why is a professor in Psychology interested in industrial research in general and the forestry industry in particular? – I do research in psychology with business implications - among other things user innovation, creative organizations, service innovation and management.
2013-11-25

Visit by Stephen Flowers

News » 2013-11-25
We welcome Stephen Flowers, Head of the Centre for Research in Innovation Management (CENTRIM) University of Brighton, who visiting us this week to meet with researchers Peter Magnusson and Per Echeverri. Stephen Flowers directs research activity within the Centre and also leads the Open and User Innovation research theme. Currently, he is undertaking research to answer six key questions: What are the characteristics of sites in which innovation by users and communit
2013-11-25

Visit by Stephen Flowers

News » 2013-11-25
We welcome Stephen Flowers, Head of the Centre for Research in Innovation Management (CENTRIM) University of Brighton, who visiting us this week to meet with researchers Peter Magnusson and Per Echeverri. Stephen Flowers directs research activity within the Centre and also leads the Open and User Innovation research theme. Currently, he is undertaking research to answer six key questions: What are the characteristics of sites in which innovation by users and communit
2013-11-18
We caught up with Ph D Student Miha Uratnik, University of Ljubljana, Slovenien, who is currently visiting CTF. Hello Miha, what brings you to CTF, and what kind of research are you working on right now? - I am visiting CTF for two weeks to meet with Professor Per Kristensson, and other researchers at CTF. My research area is in service innovation with focus on customer relations (e.g. co-creation, co-production) and the role of social media.
2013-11-18
We caught up with Ph D Student Miha Uratnik, University of Ljubljana, Slovenien, who is currently visiting CTF. Hello Miha, what brings you to CTF, and what kind of research are you working on right now? - I am visiting CTF for two weeks to meet with Professor Per Kristensson, and other researchers at CTF. My research area is in service innovation with focus on customer relations (e.g. co-creation, co-production) and the role of social media.
2013-11-12

Visit by Owen Waygood

News » 2013-11-12
Owen Waygood, assistant professor in the École supérieure d’aménagement du territoire et de développement régional (ÉSAD; Graduate School of Spatial Planning and Regional Development) at Université Laval in Quebec City, Canada, is visiting CTF this a week to meet with Margareta Friman, Professor and Director of Samot, and other researchers within Samot. Owen Waygood has a wide interest
2013-11-12

Visit by Owen Waygood

News » 2013-11-12
Owen Waygood, assistant professor in the École supérieure d’aménagement du territoire et de développement régional (ÉSAD; Graduate School of Spatial Planning and Regional Development) at Université Laval in Quebec City, Canada, is visiting CTF this a week to meet with Margareta Friman, Professor and Director of Samot, and other researchers within Samot. Owen Waygood has a wide interest
2013-11-08

Hello Prof Dr Phil Klaus...

News » 2013-11-08
...Cranfield University School of Management. You have been visiting CTF this week, what kind of research are you involved in right now? - After successfully conceptualizing and measuring Customer Experience (CX) in a wide variety of contexts worldwide, we recently explored CX management practices and their link to profitability.
2013-11-08

Hello Prof Dr Phil Klaus...

News » 2013-11-08
...Cranfield University School of Management. You have been visiting CTF this week, what kind of research are you involved in right now? - After successfully conceptualizing and measuring Customer Experience (CX) in a wide variety of contexts worldwide, we recently explored CX management practices and their link to profitability.
2013-10-21

Making a Difference with ACR

News » 2013-10-21
"Making a Difference" was the theme of the Association for Consumer Research North American Conference that was held October 3-6 in Chicago, USA. The conference had about 1500 participants, including several world-leading researcher in consumer behavior. CTF was represented by researchers Anders Gustafsson and Tobias Otterbring. Professor Anders Gustafsson and PhD Student Tobias Otterbring presented two studies.
2013-10-21

Making a Difference with ACR

News » 2013-10-21
"Making a Difference" was the theme of the Association for Consumer Research North American Conference that was held October 3-6 in Chicago, USA. The conference had about 1500 participants, including several world-leading researcher in consumer behavior. CTF was represented by researchers Anders Gustafsson and Tobias Otterbring. Professor Anders Gustafsson and PhD Student Tobias Otterbring presented two studies.
2013-10-14
Due to server maintenance, no links to the library's e-resources will work on Monday, October 21 from 08:00 in the morning. Hopefully it works again after lunch. This appliesboth to databases and articles as well as ebooks. We will post a list of links that work if you are on campus, to the most frequently used resources.
2013-10-14
Due to server maintenance, no links to the library's e-resources will work on Monday, October 21 from 08:00 in the morning. Hopefully it works again after lunch. This appliesboth to databases and articles as well as ebooks. We will post a list of links that work if you are on campus, to the most frequently used resources.
2013-10-10

Hello Katriina Järvi…

News » 2013-10-10
... Ph D Student from Aalto University in Finland, and one of our guest researchers. What are you working on at the moment? - I am working on two articles. In the first article we are investigating reflexivity to explain why and how service productization has different effects in different social contexts. In the second article we are adopting a multilevel view on studying service productization success.