• 2021-04-14

    New professor conducts research in the borderlands between organization and marketing

    Mia Larson’s research is in the borderlands between organization and marketing and her focus has been on tourism, events and sustainable development for a long time. Today, her focus is on digital services and personal integrity, and she was recently promoted to professor of Business Administration at Karlstad University.

    Mia's current research focuses on digital services and personal integrity. She investigates how companies handle user data, and how new business models are based on this data. The research is carried out within the project TRUEdig at CTF.

    "Consumers are becoming increasingly aware that companies are using their personal data in different ways. Therefore, it is becoming increasingly important for the companies to protect the privacy of the users, to disclose how the data will be used and give the users the option to choose if, and how, their personal data can be used," says Mia.

  • 2021-03-30

    CTF blog: Responsible Management Education and Research

    From the perspective that life after the coronavirus never fully will be the same, and we will not go back to “business as usual”, the COVID-19 crisis has highlighted the urgent need to rethink the human ecosystem. The relationship between humanity and nature, and, more specifically, the service ecosystem. While it is clear that the crisis will contribute to a transformation of the world as we know it, dare we hope that it can be transformed into one that is more inclusive and sustainable?

  • 2021-03-22

    The importance of combining new technology with more interpersonal innovation

    To achieve better effects in healthcare, new technological innovations should be implemented alongside structural changes.

    We often associate the word “innovation” with the roll-out of a new product, the success or failure of which is determined by market forces. However, service research adopts a different perspective and focuses on how innovation can lead to new forms of consumer-generated value-creation, thereby expanding the concept of innovation to include various service sectors.

    Peter Samuelsson, PhD in Business Administration, recently defended his doctoral thesis, “Framing service innovation in healthcare”, where he took a closer look at healthcare.

  • 2021-03-17

    Hello John-Erik Hassel, new Industrial PhD student in business administration ...

    .. after more than 20 years in working life, you are now taking on a new challenge as an industrial PhD student. How does it feel, and what will your research focus on?

    "I have wished for an opportunity to connect my practical experiences with research for a long time, and I am very happy for the opportunity to work as an industrial PhD student at Karlstad Business School, and CTF, in the coming years. My research will focus on entrepreneurship. To start with, I will take a closer look at entrepreneurial processes in so-called "start-up studios" and "venture builders".

  • 2021-03-16

    Increased concerns of digital integrity in the wake of the pandemic

    The Swedish people have become more concerned about how their personal data is handled digitally as a result of the Corona pandemic. These are the findings in a new study on Swedish people’s views on digital integrity which was conducted in collaboration with Insight Intelligence and researchers at CTF, Service Research Center.

    Concerns about how digital personal information is handled have increased significantly in recent years and have become apparent during the pandemic, as peoples’ lives have become more digital. Twelve percent say they have become more worried about how their personal information is handled as a direct result of the pandemic, according to the survey.

    The results show a clear correlation between increased knowledge and concern. The proportion who are aware that information is collected and the proportion who are worried about how it is handled have both doubled since 2015.

  • 2021-03-15

    New book chapter: ”Towards a Public Sector Data Culture: Data as an Individual and Communal Resource in Progressing Democracy”

    One of our first publications in 2021, is written by Petter Falk, PhD student in political science. He is the author of a new book chapter that explores the opportunities and obstacles for establishing democratically oriented public sector data cultures.

    Petter Falk´s book chapter is entitled "Towards a Public Sector Data Culture: Data as an Individual and Communal Resource in Progressing Democracy",


Stort grattis till vår kollega Mia Larson som nyligen befordrats till professor i företagsekonomi! #forskning…