The Service Research Center (CTF)
We develop new knowledge on value creation through service.
A decrease in innovativeness according to the Swedish Innovation Index
Thousands of customers have ranked the innovativeness of Swedish companies, organisations and authorities. Ikea is still the most innovative Swedish company, whereas Lyko ranks at the top in terms of digitalisation.
We are looking for a new PhD student in business administration!
The research project focuses on service design, food waste and sustainable innovations with a focus on the food sector. Last day for application June 9.
New doctoral thesis!
Changes in lifestyle and behaviour might be easy to make. But they are often short-lived. So, what can we do to maintain the changes that we have made? This question has been studied by Frida Skarin.
New collaboration with The Hamrin Foundation
CTF have launched a new seminar series in collaboration with The Hamrin Foundation. Read more and look at the first seminar.
Why is it so difficult to stop throwing away food?
This is the question that Kristin Svärd is interested in, and in this blog post she shares some insights from her research.
Annual report 2022
We are pleased to present CTF´s Annual report 2022. Read about our research and activities during last year, a year marked by building back better.
Swedes experience a decrease in innovativeness after the pandemic according to the Swedish Innovation Index
The capacity for innovation has decreased according the latest results by the Swedish Innovation Index where the Service Research Center (CTF) at Karlstad University asked thousands of customers to rank the innovativeness of Swedish companies, organisations and authorities. Ikea is seen as the most innovative Swedish company, whereas Lyko ranks at the top in terms of digitalisation, which is an important factor in the way innovativeness is perceived by the customer.
This is the fourth time that the Service Research Center (CTF) at Karlstad University presents the Swedish Innovation Index to demonstrate the innovativeness of companies, organisations and authorities from a customer perspective.
Collaboration project for more efficient digital healthcare
Complex societal challenges can only be solved through collaborative efforts of a large number of actors with varying expertise. The interdisciplinary research project DHINO, Digital Health Innovation, in which Karlstad University and Region Värmland cooperate, is taking on the challenge of increasing the digitalisation of the healthcare sector.
– Technology has the potential to improve quality of life, health, independence and community participation, as well as reduce healthcare costs, says Erik Wästlund, project leader and Associate Professor of Psychology at the Service Research Center. There is a huge potential in the meeting between the public sector, the industry and academia, which could lead to the development of new solutions as well as the creation of new job opportunities and regional growth.
Blog: Why is it so difficult to stop throwing away food?
Kristin Svärd shares some insights from her research; causes, effects, and solutions on how to prevent food waste.
It might seem like a problem that would be quite easy to solve, food waste. It easily resonates, and most people and organizations would probably agree with a “let’s stop throwing away food” mission. It is like my co-author puts it; No one wakes up in the morning thinking “today, I’m going to waste food”. So, why do we still waste 40 (!) percent of all food produced? If it is so obvious, and no one really has an interest in creating food waste, why does it still count for 8 percent of all global emission?
How to maintain positive changes in lifestyle and behaviour
Changes in lifestyle and behaviour might be easy to make. But they are often short-lived. So, what can we do to maintain the changes that we have made?
This question has been studied by Frida Skarin, PhD student at the Service Research Center, Karlstad University.
In her doctoral thesis, “Positive change for wellbeing: Maintained intervention-induced behaviors and healthier lifestyles”, she looks at the psychological mechanisms of how to maintain a new behaviour.
The Hamrin Foundation and Karlstad University partner up – research meets practice to create new knowledge
Service Research Center (CTF) at Karlstad University conducts research on services and value creation based on a user perspective, often with an emphasis on customer experiences. In collaboration with The Hamrin Foundation, CTF is now organising a series of seminars.
Research and industry meet in discussions focused around value creation and the challenges of contemporary society.
Blog: From data analytics to health and wellbeing: the latest in service research
In this blog article, CERS director and CTF’s advisory board member Kristina Heinonen shares some reflections of what is “hot” in service research and how research centers like CTF and CERS are making a difference in today’s society.
The fast pace of political, economic, and social change is reshaping the global landscape. Are researchers and business professionals keeping up and exploring solutions to society’s most pressing issues? Business schools and organisations across sectors and industries are struggling with this issue. For decades, the research centers like CTF and its sister organisation CERS in Finland have contributed significantly to the advancement of knowledge in field of service research. So, are we addressing critical social problems?
Ny blogg! Henrik Johansson Rehn delar några tankar kring sin forskning som handlar om människors beteenden kopplat… https://t.co/Xy4JotTovb