The Service Research Center (CTF)
We develop new knowledge on value creation through service.
News
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2023-09-22
SERVSIG Best Service Article Award to The Service Research Center (CTF) for the second time
This award recognises “The best article in the service literature published during a calendar year” across international journals. It’s the second time Ingo Karpen (CTF) wins this prestigious award.
Ingo Karpen, given it’s the second time you receive this prestigious award, why has your research drawn such interest do you think?
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2023-09-22
Blog: The effects of innovation types and customer participation on organizational performance in complex services
In the ever-evolving landscape of business and healthcare, innovation has become the key to unlocking success. We live in a world where organizations must constantly adapt, enhance their operations, and embrace change to stay competitive. But what types of innovation are most effective, and how do they impact both external effectiveness and internal efficiency within complex service industries? In this blog post, we delve into a recent research study that sheds light on this very topic.
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2023-09-19
Award for study on green innovation
In the study ”Managing the Complexity of Green Innovation” authors Andrey Abadzhiev, Alexandre Sukhov, Antti Sihvonen and Mikael Johnson have examined how this complexity can be managed by analyzing how individual companies combine different innovation activities to develop green innovation, and how companies along the value chain align to implement these innovations.
Green innovation can promote both environmental sustainability and economic growth. However, its development and implementation can be complex due to the need to align innovation activities within and across companies.
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2023-09-06
Welcome Filip Högberg, new PhD student in Industrial engineering management
We are happy to welcome Filip Högberg to CTF. He is a new PhD student in Industrial engineering management and his research will focus on innovation management and AI.
What do you hope to accomplish with your research?
– I hope to be able to contribute to the intensive knowledge development that is taking place regarding innovation management and AI. There is a lot happening in this field right now and by finding ways to combine innovation theory and practice with AI there is further potential for improvement in a variety of areas.
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2023-09-05
More reuse in the retail business at the focus of a new research project
Reuse and other circular solutions are becoming increasingly common in the retail business to enable more sustainable consumption. To promote this transition requires more knowledge on how companies can create better conditions and customer experiences in relation to circular retail. This is the focus of a new research project at the Service Research Center (CTF) at Karlstad University.
In the new project, researchers will study the customer experience in relation to the purchase of reused products and how aspects such as marketing, pricing, product information and the design of sales channels affect the experience and willingness to buy reused products.
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2023-09-04
Behavioural changes necessary in the transition to fossil-free energy systems
- We need more knowledge of how to encourage people to more easily change their behaviour to reduce energy consumption, says Per Kristensson, professor of psychology at the Service Research Center (CTF).
A safe, reliable and sustainable future requires a transition to fossil-free energy systems. This means an increase in the proportion of renewable energy sources such as solar, hydro and wind energy, which brings new challenges in terms of storage, energy transmission and flexibility.