In a recently published CTF article, researchers Frida Skarin, Lars E. Olsson, Margareta Friman and Erik Wästlund address the factors that affect behavioral changes in public transport.
The researchers have studied a two-week free public transportation-trial where people, who fulfilled certain criteria, were allowed to travel free of charge by public transport for two weeks.
Read new blog post by PhD Student Josina Vink.
Service design is gaining increasing interest and investment in healthcare. This can be seen by the proliferation of design labs popping up in healthcare organizations around the globe.
In early February, you and Jörg Pareigis participated in the conference ”ICDE Lifelong Learning Summit” in Lillehammer, Norway. Can you tell us about the conference?
- The conference is a meeting place where academia, the public and private sector meet to discuss the challenges around disseminating knowledge for lifelong learning.
The feeling of being more independent. More time to support and encourage the residents to manage on their own. These are some reflections from residents and staff at Resurscentrum in Karlstad Municipality, who tested a so called intelligent shower for one year.
We are happy to welcome Jonas Hjalmar Blom as a new PhD student in Psychology at CTF. His research will mainly focus on behavioral change and digitalization in healthcare.
- My research will focus on decision making and behavioral change in an economic, ecological and psychological sustainable direction.
Imagine if someone would tell you that your child’s wellbeing, quality of life, physical health, and school performance could increase if their car travels were replaced by independent travel. This is a rather daring statement but in fact, research from different countries and continents show that this is actually the case.
Which Swedish company is the most innovative, if you ask the customers? This is what researchers at CTF, Service Research Center at Karlstad University, are investigating.
How the user perceives accessibility is an important factor in the development and evaluation of attractive and sustainable transport services. Despite this, the user perspective is generally left out in traditional accessibility evaluations, in favor of a focus on objective measures.
Should the plastic lid on the milk carton packaging be left or torn off before sorting? And what about the plastic packaging around meat products, should you rinse out the food residues before sorting? At Christmas time the amount of household waste increases, and recycling is often experienced as messy, time consuming and complicated.
The Holidays are approaching, and another research year is coming to an end. When I look back at 2018 I feel very proud.
During the year, we had five PhD defenses, which is eight in total if we also count 2017. It is a clear indication that CTF is an academic environment to count on. We have hosted several events, for example the Service-Dominant Logic Day, and the conferences: Nordic Relationship Dynamics and Service Convention Sweden 2018.
Experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities. These are the findings of a new study where researchers at CTF, Service Research Center at Karlstad University, have examined how a person’s sense of identity influences the way in which they screen early ideas for innovation projects.
On December 3, Jan Wallander and Tom Hedelius Foundation, and the Tore Browaldh's Foundation announced 20 new recipients of the Wallander Scholarship for outstanding doctoral dissertations. One of the recipients is PhD Kaisa Koskela-Huotari at CTF, Service Research Center at Karlstad University.
Congratulations to the Wallander Scholarship!
"Thank you! I am extremely happy and honored to be awarded the prestigious Wallander Scholarship.
As a service researcher or a marketing scholar, you have most likely heard of Service-Dominant (S-D) Logic. However, do you really know what this potentially paradigm changing mindset is all about? Read the latest CTF blog by PhD Kaisa Koskela-Huotari.
In 2004, Steve Vargo and Bob Lusch published an article in the Journal of Marketing entitled ‘Evolving to a new Dominant Logic for Marketing’.
Health insurance is one of the foundations of Swedish welfare, and a security for citizens that are unable to work due sick leave. Today, citizens on sick leave have to work and be active in their contact with administrative officers at the Social Insurance Agency, in what is named bureaucratic co-creation, to get their case processed and to receive health insurance benefits.
Can digital methods facilitate employees and patients to co-create new healthcare services? This is what researchers at CTF, Service Research Center at Karlstad University, will investigate in a new research project. Together with the County Council of Värmland and CGI, they will develop and test a digital method for patient involvement in healthcare.
In October, CTF, Service Research Center at Karlstad University, arranged a two day seminar on Service-Dominant Logic. The program was formed around Stephen L Vargo, one of the researchers behind the marketing theory, and one of the world’s top ranked researchers.
- Our Service-Dominant Logic days were very successful.
We welcome Andrey Abadzhiev, new PhD Student in Business Administration, at CTF.
Andrey Abadzhiev joined CTF, Service Research Center at Karlstad University, in June 2018.
How are power and gender reflected in the service encounter between customer and employee in service organisations, and what are the consequences on the work environment for the employee?
PhD Student Jana Huck studies patient and employee involvement during the refinement of ideas for improving the Swedish Public Healthcare Service.
The Swedish public healthcare sector is under immense pressure to innovate in order to adjust to major challenges. These challenges not only relate to a lack of resources and medical staff, but also to the demographic change towards an aging society and increasingly unhealthy society.
