Margareta Friman, Professor in Psychology at CTF, Service Research Center, is a member of the expert group for the a project that investigates how suitable planning could support multimodal connectivity in Norwegian urban regions.
Margareta Friman is a member of the expert group for the new project "Transfer: access, egress and transfer practices for designing multimodal connectivity" financed by the Norwegian Research Council.
In a new doctoral thesis from CTF, Pernille K Andersson is investigating how the servicescape is changed by the influence of music, self-disclosure, and eye gaze on service encounter experience and approach avoidance behavior.
- Our feelings and behavior are continuously affected by our surroundings. Stores have servicescapes which have a big influence on customer’s experiences and purchase decisions, says Pernille K Andersson.
Markus Fellesson, Associate Professor at CTF, Karlstad University, and Nicklas Salomonson, Associate Professor at University of Borås have received great attention and praise for their research on difficult customers.
During the last year, the researchers have been analyzing survey responses from commercial employees.
In October CTF organized a workshop in Karlstad with focus on remote services in the manufacturing industry. IT-based services within manufacturing industry is becoming increasingly common which open up for new ways to interact, but introducing new technology is also a challenge and many questions arise.
This was the starting point for the workshop where a number of companies from the manufacturing industry participated.
Thirty years ago CTF, Service Research Center, was established at Karlstad University. How it happened, success factors and the latest from today’s research were included in the program when CTF held its anniversary celebration on October 6th at Karlstad University.
Martin Löfgren, Deputy Head at Karlstad Business School at Karlstad University, opened the event and welcomed everyone.
We are proud to annouce Javier Reynoso, Professor of Service Management at EGADE Business School, Monterrey Institute of Technology (ITESM), Mexico, as one of the speakers at CTF 30th Anniversary.
What will you talk about on October 6th?
- I am going to talk about service research at the Base of the Pyramid – this means the need and relevance of service research in the huge segment of society who lives with less than 9 USD per day.
...Ph D Student i psychology. On September 8th you presented your licentiate thesis at a seminar at Karlstad University. What is the thesis about?
- It´s about perceived accessibility and every day travel in public transport.
Henrietta Huzell, director at CTF and lecturer of working life science at Karlstad University, will be the new vice dean of the Faculty of Arts and Social Sciences at Karlstad University.
- It is a fun assignment with big responsibility which I am looking forward to. Four fantastic years at CTF has given me the courage and desire to take on more responsibility. I am also glad that CTF’s former director, Patrik Larsson, is the dean.
Starting January 1st 2017 Per Kristensson will be the director of CTF. He succeeds Henrietta Huzell who will start her new assignment as vice dean at Karlstad University.
- It is very exciting. It is really motivating to work with so many talented researchers here at CTF and in our extensive international network. Our research benefits the community, businesses and people, says Per Kristensson.
Per Kristensson is a professor of consumer psychology and innovation at CTF.
