Våra senaste publikationer

Varje år bidrar våra forskare till den akademiska litteraturen genom att producera ett stort antal publikationer av olika slag - artiklar för vetenskapliga tidskrifter, forskningsrapporter, böcker och avhandlingar.

CTF artiklar

  1. Skålén, P., & Gummerus, J. (2022). Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market, Journal of Service Research, https://doi.org/10.1177%2F10946705211062693

  2. Varman, R., Vijay, D., & Skålén, P. (2022). The Conflicting Conventions of Care: Transformative Service as Justice and Agape, Journal of Service Research, 2(1), 86-107. https://doi.org/10.1177%2F10946705211018503

  3. Samuelsson, P., & Witell, L. (2022). Social entrepreneurs in service: motivations and types. Journal of Services Marketing, http://dx.doi.org/10.1108/JSM-08-2017-0274
     
  4. Artusi, F., Magnanini, S., & Bellini, E. (2022). Embedding Values into Digital Artifacts. Research-Technology Management, 65(2), 18-28. https://doi.org/10.1080/08956308.2022.2017721
     
  5. Pilawa, J., Witell, L., Valtakoski, A., & Kristensson, P. (2022). Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic. Journal of Retailing and Consumer Services, 67, 102962. https://doi.org/10.1016/j.jretconser.2022.102962
     
  6. Snyder, H., Witell, L., Gustafsson, A., & McColl-Kennedy, J. R. (2022). Consumer lying behavior in service encounters. Journal of Business Research, 141, 755-769. https://doi.org/10.1016/j.jbusres.2021.11.075
     
  7. Bolton, R. N., Gustafsson, A., Tarasi, C. O., & Witell, L. (2022). Designing satisfying service encounters: website versus store touchpoints. Journal of the Academy of Marketing Science, 50(1), 85-107. https://doi.org/10.1007/s11747-021-00808-9
     
  8. Falk, P., Röhle, T., Mius, I., and Schäfer, M. (2022). Action Research in Critical Data Studies. How Impact Assessments of Data & AI Projects Capture and Shape Data Practices in Government Organisations. Findings from the Netherlands, Germany and Sweden. 9th European Communication Conference, 19-22 October, Aarhus, Denmark. 
     
  9. Ragén, A., Leite, E., Linton, G., Öberg, C. (2022). Utilisation: Sensegiving, sensemaking and sensedrifting in the university-society interaction. The 26th Nordic Workshop on Interorganisational Research. , 27-29 April, Kolding, Denmark.
     
  10. Röhle, T., Falk., P., Mius, I., and Schäfer, M. (2022). Analysing Data Power through Participatory Observation: A Call to Action, Data Power 2022 Conference, , 22-24 June, Bremen, Germany.
     
  11. Paas, A-C., Fyrberg-Yngfalk, A., Kristensson, P., & Skålén, P. (2022). Responsibilization of service consumers – a literature review.  Extended abstract presented at QUIS-17 (the 17th international research symposium on service excellence in management), January 12-14, Valencia, Spain.
     
  12. Carida, A., Colurcio, M., Edvardsson, B., & Pastore, A. (2022). Creating harmony through a plethora of interests, resources, and actors: The challenging task of orchestrating the service ecosystem, Journal of Service Theory and Practice. https://doi.org/10.1108/JSTP-06-2021-0110
CTF artiklar