Konferensartiklar

2023

Abadzhiev, A., Sukhov, A., & Johnson, M. (2023). Re-orientation of incumbents towards a circular economy: A perspective on creative accumulation. Paper presented at the New Business Model Conference, Maastricht, The Netherlands, 22-23 June. https://pubpub.maastrichtuniversitypress.nl/pub/dy1450ty/release/1?readingCollection=24aa8eeb
Ahlin, K. (2023). The Demonstration of a Tool for Self-Estimating Digital Competence. Studies in Health Technology and Informatics, 302, 494-495. https://doi.org/10.3233/shti230187
Ahlin, K., Kitkowska, A., & Wästlund, E. (2023). IoT for Health and Well-being: A case study and call for action. In Proceedings of the 16th International Conference on PErvasive Technologies Related to Assistive Environments, 465-467. https://www.researchgate.net/publication/372133653_IoT_for_Health_and_Well-being_A_case_study_and_call_for_action
Anzivino, A., Svärd, K., & Sebastiani, R. (2023). Towards Sustainable Value Creation in the Beauty Service Ecosystem: Connecting Tensions and Systemic Sustainability Outcomes. Paper presented at the 8th Naples Forum on Service. Ravello, 6-9 June.
Artusi, F., Sukhov, A., Sihvonen, A. & Gillier, T. (2023). Organization and management of a special session, Rethinking Idea Management: Creativity, front end of innovation and beyond, Innovation and Product Development Conference (IPDMC), Lecco, 7-9 June.
Artusi, F., Biffi, A., & Bellini, E. (2023). Paper presentation: Between envisioning and embodiment: leveraging socio-cultural changes to innovate services, Innovation and Product Development Conference (IPDMC), Lecco, 7-9 June.
Artusi, F., Bellis, P. & Verganti, R. (2023). Paper presentation: When products speak differently: giving new language to existing products, Innovation and Product Development Conference (IPDMC), Lecco, 7-9 June.
Bergkvist, L., Ahlin, K., Humble, N., Mozelius, P., & Johansson, J. (2023). Redesigning Professional Development on Digital Transformation Using Andragogy as a Theoretical Lens. In: Proceedings of the 22nd European Conference on e-Learning (ECEL 2023), Pretoria, South Africa, October 26-27, 2023. Pp. 25-32, https://doi.org/10.34190/ecel.22.1.1821
Bergkvist, L. & Magnusson, M. (2023). Digital Transformation Models: A Literature Review from an Agile Perspective. In proceedings of the 2nd International Symposium on Digital Transformation, Växjö, Linneaus University, Sweden, August 21-23, 2023. https://open.lnu.se/index.php/isdt/article/view/3717/3469
Bisceglia, F., Di Pietro, L., & Sebhatu, S.P. (2023). Transformative Change in a Sustainable Service Ecosystem the case of Albergo Diffuso, 8th Naples Forum on Service, Ravello,Italy, June 6-9.
Braathen P. & Tronvoll B. (2023). Emerging and self-organizing service ecosystems, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
Brodén, K., Bergkvist, L, Humble, N,. Mozelius, P., & Johansson, J. (2023). Redesigning technology-enhanced professional development to facilitate lifelong learning. In: Proceedings of the 16th annual International Conference of Education, Research and Innovation (ICERI2023), Sevilla, Spain, November 13-15, 2023.
Bäccman, C., Angulo, J., & Wästlund, E. (2023). Supercharging the service innovation process with data-driven analytics: A case study with YouTube content creators. Paper presented at The 18th International Research Symposium on Service Excellence in Management, QUIS18, Hanoi, Vin University, Vietnam June 20- 23.
Carrubbo, L., Polese, F. & Tronvoll, B. (2023). Discovering dynamic resiliency in organizations, Smart Service Summit: building resilience in a changing world, Smart Service Summit, Oracle, The Circle, Zurich Airport, October 27.
Dehling, S. & Tronvoll, B. (2023). The role of resource asymmetry for value co-creation, 30th Frontiers in Service Conference, University of Maastricht, Maastricht, The Netherlands, June 16-18.
Edlom, J. & Karlsson, J. (2023). Music events as social spaces and places. Presented at the International Interdisciplinary research conference Locating Media Industries: Cities, Spaces, Places at King’s College London (19-21 June, 2023).
Edvardsson B., Jaakkola E., Witell L., Baker J., Fehrer J., Guglielmetti Mugion R., Karpen I., Kowalkowski C., Patricio L., & Tronvoll B. (2023). Understanding transition towards a Sustainable Circular Economy through a service ecosystem lens, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
Ek, R., Larson, M., & Ooi, Can Seng (2023). The high-jacking of camp and frivolity in the Eurovision Song Contest events. 3rd Critical Tourism Studies – Asia Pacific, February 13-17, Hanoi, Vietnam.
Fisk, R., Breitbarth, T., Enquist, B., Gulotta, T.M., Renzi, M., Sebhatu, S.P., Tsiotsou, R., & Ungaro, V. (2023). Sustainable Communities During the Energy Crisis in the European Union: A Collaborative Advantage Approach, 30th Frontiers in Service Conference, University of Maastricht, Maastricht, The Netherlands, June 16-18.
Gustafsson, A., & Paas, A-C. (2023). Service Experiences in the Phygital Arena. Paper presented at the 8th Naples Forum on Service. Ravello, 6-9 June.
Hanssen M., Sörhammar D., & Tronvoll B. (2023). Value-in-Recycling: A service ecosystems approach, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
Johansson-Rehn, H., Olsson, L. E., & Friman, M. (2023). How to benefit from life events: Exploring the Framework of Routine Transitions in daily travel. ICEP, International Conference on Environmental Psychology, Aarhus Denmark, June 20-23.
Johansson-Rehn, H., Olsson, L.E., & Friman, M. (2023). The ambiguous window of opportunity: (Why) not all change daily travel routines due to life events. International Convention of Psychological Science (ICPS), Brussels, 9-11 March.
Kabel, D., Jason, M., Olsson, J., Gremyr, I., Elg, M., & Witell, L. (2023). Will Self-monitoring Transform Healthcare? Using Institutional Theory to Understand an ongoing transformation in the Swedish Healthcare Service Ecosystem. In Frontiers in Service 2023, Maastricht
Karlsson, J., & Edlom, J. (2023). ABBA – Från Waterloo till Voyage. Presented at the music research and business conference MIRAC by Stockholm University at the Royal College of Music, Stockholm (22-23 November, 2023).
Karpen, I.O. & Senova, M. (2023). Reconsidering (Service) Design in View of Systemic Challenges: Insights from a Quantum Theoretical Perspective, ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil, https://doi.org/10.3384/ecp203092
Kitkowska, A., & Ahlin, K. (2023). Improving Well-being in Schools - Lessons Learned from IoT Experts. To appear in proceedings from Medical Informatics Europe: Caring is Sharing - Exploiting Value in Data for Health and Innovation, Göteborg, Maj, 2023.
Kitkowska, A., & Ahlin, K. (2023). Improving Well-Being in Schools-Lessons Learned from IoT Experts. Studies in Health Technology and Informatics, 302, 666-670. https://doi.org/10.3233/shti230232
Kitkowska, A., Karegar, F., & Wästlund, E. (2023). Share or Protect: Understanding the Interplay of Trust, Privacy Concerns, and Data Sharing Purposes in Health and Well-Being Apps. CHItaly '23: Proceedings of the 15th Biannual Conference of the Italian SIGCHI Chapter, September 2023. Article 15 https://doi.org/10.1145/3605390.3605417
Kleinaltenkamp, M. Karpen, I.O., Danatzis, I. & Hill, T. (2023). The Crowd as a Sculpture – Curating Social Atmospheres in Berlin Music Clubs, Frontiers in Service Conference, Maastricht University, 15-18 June.
Koskela-Huotari, K., Svärd, K., Williams, H., Trischler, J. & Wikström F. (2023). Drivers and Hinderers of (Un)Sustainable Service: A Systems View. Paper presented at Frontiers in Service. Maastricht, 15-18 June.
Larson, M. (2023). Market-making in Web3. Paper presented at Academy of Marketing Conference 2023 – From Revolution to Revolutions. Birmingham, July 3-6, 2023.
Larson, M., Lexhagen, M., Öberg, C., & Ek, R. (2023). Virtual Tourism Eco-System Transformation. The 31st Nordic Symposium on Tourism and Hospitality Research, September 19-21, 2023, Östersund.
Larson, M, Scander, H., Öberg, C., Dahlgren, M., Davidsson, G., Hartman, A., Larsson, P., Rodin, L., & Thorén, A. (2023). Putting ´fika´ on the top of the agenda: Research and industrial opportunities. Paper presented at Stockholm Gastronomy Conference 2023, Stockholm, November 23-25.
Larson, M. & Öberg, C. (2023). Business Models at the Visioning Stage: Case Studies of Digital Wellness Ventures. Paper presented at the XXXIV ISPIM Innovation Conference, Ljubljana, Slovenia, June 4-7, 2023.
Larson, M., & Öberg, C. (2023). Business modeling at the vision stage: Case-studies of digital wellness ventures. Manchester: The International Society for Professional Innovation Management (ISPIM). Manchester. Retrieved from https://login.bibproxy.kau.se:8443/login?url=https://www.proquest.com/conference-papers-proceedings/business-modelling-at-vision-stage-case-studies/docview/2840810931/se-2
Larson, M., & Reid, S. (2023). Health Passes and Tourism: Ticket to Freedom or Loss of Privacy? 3rd Critical Tourism Studies- Asia Pacific, February 13-17, Hanoi, Vietnam.
Nichols, B., Ramos, E.M.S., Olsson, L. E., Jakobsson Bergstad, C., & Friman, M. (2023). Integration of public transport: A systematic literature review of the social impact of paratransit. The 12th Annual Swedish Transport Research Conference - STRC 2023, October 16-17, Stockholm, Sweden.
Paas, A-C., & Gustafsson, A. (2023). (How) do governmental services promote sustainability? Paper presented at the 8th Naples Forum on Service. Ravello, 6-9 June.
Renzi, M.F., Enquist, B., Breitbarth, T., Fisk, R.P., Gulotta, T.M., Sebhatu, S.P., Tsiotsou, R., Ungaro, V. (2023) 2023) Sustainable Communities: A Collaborative Advantage Approach for The EU Energy Crisis, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
Scander, H., Larson, M. and Öberg, C. (2023). Swedish Fika – Much more than a cup of coffee, EuroCHRIE, Vienna.
Scander, H., Larson, M., Öberg, C., Yngve, A. & Almroth, S. (2023). Fika a new turn in Food studies – an unexplored Swedish meal practice, Food & Comm, Örebro.
Sebhatu, S.P. & Enquist, B. (2023). Enabling Sustainable Business Practice through Symbiosis & Circularity: transformation to Regenerative Service ECO-System, 8th Naples Forum on Service, Ravello, Italy, June 6-9
Sebhatu, S.P., Edvardsson, B. & Enquist, B. (2023). Circularity and Digital Transformation: Service Ecosystem Transformation towards a Circular Society, 30th Frontiers in Service Conference, University of Maastricht, Maastricht, The Netherlands, Juni 16-18
Sebhatu, S.P., & Enquist, B., Fisk, R. & Hamdan, Q. (2023). Transforming service ethics through service responsibility: enabling well-becoming to serve human diversity, The 18th International Research Symposium on Service Excellence in Management (QUIS18), Hanoi, Vin University, Vietnam June 20-23, 2023.
Sebhatu, S.P., Enquist, B. & Edvardsson, B. (2023). Circularity and Circular Economy: Agenda 2030 as Hypernorm for Service Ecosystem Transformation towards a Circular Society, The 18th International Research Symposium on Service Excellence in Management (QUIS18), Hanoi, Vin University, Vietnam June 20-23, 2023.
Siltaloppi J., Vargo S. L., Chandler J., Sörhammar D., & Tronvoll B. (2023). Beyond the dyad: a generalized triadic model for service research, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
Skålén, P., Engen, M. & Jenhaug, L. (2023). Public service ecosystems as strategic action fields: Facilitating the understanding of conflicts in public service logic, International research society for public management conference, Budapest, April 3-5.
Skålén, P., & Trischler, J. (2023). Public services as practices: Towards a more nuanced theory and approach to public services and service innovation, International research society for public management conference, Budapest, April 3-5.
Sukhov, A., Friman, M. & Olsson, L. E. (2023). Integrating PLS-SEM, NCA, and fsQCA to expand our analytical toolbox for deeper insights: A case of the aging population. The 12th Annual Swedish Transport Research Conference - STRC 2023, October 16-17, Stockholm Sweden.
Sukhov, A. & Sihvonen A. (2023). Mixed Methods Research in Innovation Management Research. Innovation and Product Development Management Conference (IPDMC). June 7-9, Lecco, Italy.
Svärd, K., Gottfridsson, P., Camen, C. & Bergqvist, L. (2023). Understanding Business Model Adaptation from a Service Ecosystem Perspective: A Longitudinal Multiple Case Study of New Ventures. Paper presented at the 8th Naples Forum on Service. Ravello, 6-9 June.
Tsiotsou, R., Breitbarth, T., Enquist, B., Fisk, R., Gulotta, T.M., Renzi, M. F., Sebhatu, S.P., & Ungaro, V. (2023). Sustainable Communities: The Role of Collaboration in Tackling the Energy Crisis in the European Union, The 18th International Research Symposium on Service Excellence in Management (QUIS18), Hanoi, Vin University, Vietnam June 20-23, 2023.
Vien B. R., Tronvoll B., & Findsrud R. (2023). Digital Servitization for a Circular Manufacturing Industry, 10th International Conference on Business Servitization (ICBS 2023), Barcelona, November 9-10.
Vien B. R., Tronvoll B., & Findsrud R. (2023). Digital servitization: decreasing usage of natural resources in service ecosystems, 8th Naples Forum on Service, Ravello, Italy, June 6-9.
Willmott, T., Conduit, J., Karpen, I.O., Plewa, C., Kleinaltenkamp, M., & Jaakkola, E. (2023). Developing Collective Engagement for Social Purpose: The Role of Compassion within Connections among Market Actors, Frontiers in Service Conference, Maastricht University, 15-18 June.
Åkesson, M. & Löfberg, N. (2023). To make, shape and execute a servitization strategy: A strategy-as-practice approach. Spring Servitization Conference, Helsinki, 8-10 May.

2022

Abadzhiev, A., Sukhov, A., & Johnson, M. (2022).Business model innovation for sustainability transitions: a case study from the wood construction industry. Business Model Conference. Lille, June.
Abadzhiev, A., Sukhov, A., Sihvonen, A., & Johnson, M. (2022). Explaining the complexity of green innovation. IPDMC. Hamburg, July.
Andresen, E., Öberg, C., & Westergren, C. (2022). Implementation first – On the reverse order of public sector innovation processes. Paper presented at the IMP, Florence.
Andresen, E., Öberg, C., & Westergren, C. (2022). When the public sector copies the private sector´s innovation processes: Orchestration of public sector innovation. Paper presented at the IMP Asia, Okinawa, Japan.
Bergkvist, L. & Magnusson, M. (2022). Organising for digitalisation and digital transformation – Research directions in search for an agile approach. Extended abstract presented at International Conference on Organisational Learning, Knowledge and Capabilities (OLKC conference 2022), Trollhättan, Sweden, September 7-9, 2022.
Biffi, A., Artusi, F., Bellini, F. (2022) Categorizing innovation of meaning: scale development for the utilitarian, symbolic and emotional dimension. Innovation and Product Development Management Conference (IPDMC), July 17-20, Hamburg, Germany.
Boudier, J., Sukhov, A., Le Masson, P., & Weil, B. (2022). The hidden designers: when idea evaluators act as defixating leaders. 15th International Paris Workshop of the Design Theory SIG of the Design Society. [Keynote speaker].
Bäccman, C., Kristensson, P., Bergkvist, L., & Wästlund, E. (2022) ”Motivational intermissions: Optimizing Fitness Technology for the Co-creation of Motivation”, In: Proceedings of the 17th International Research Symposium on Service Excellence in Management (Quis17), Valencia, Spain, January 12-14, 2022. 10 pages.
Carlborg, P., Snyder, H. & Witell, L. (2022). Questioning the sustainability of sharing services: Who wins and loses, paper presented at The 17th International research symposium on service excellence in management (QUIS17) January 12th-14th, Valencia Spain.
Di Pietro, L., Ungaro, V., Renzia, F. M., & Edvardsson, B. (2022). Transformative service research: The roles of volunteers in the healthcare sector, paper presented at The 17th International research symposium on service excellence in management (QUIS17) January 12th-14th, Valencia Spain.
Edvardsson, B., & Tronvoll, B. (2022). A service ecosystem perspective on value-creating solutions, paper presented at The 17th International research symposium on service excellence in management (QUIS17) January 12th-14th, Valencia Spain.
Edvardsson, B. & Tronvoll, B. (2022). A service ecosystem perspective on value-creating solutions for collaborating actors, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June
Edvardsson, B. & Tronvoll, B. (2022). Service ecosystem solutions - A service ecosystem perspective on solutions for collaborating actors, Forum on Markets and Marketing, Helsinki, Finland 12-15 June
Edvardsson, B. & Tronvoll, B. (2022). Service Management, FEKIS - Föreningen Företagsekonomi i Sverige, Mälardalens universitet, Västerås, Sweden, 19-20 October
Falk, P., Röhle, T., Mius, I., and Schäfer, M. (2022). Action Research in Critical Data Studies. How Impact Assessments of Data & AI Projects Capture and Shape Data Practices in Government Organisations. Findings from the Netherlands, Germany and Sweden. 9th European Communication Conference, 19-22 October, Aarhus, Denmark.
Fyrberg Yngfalk, A. & Felleson,M.(2022). Abuse in the moment of truth? The reproduction of sexual harassments in Nordic service consumption contexts” GENMAC, Stockholm.
Fyrberg Yngfalk, A. & Felleson,M.(2022). Experiences of Workplace Violence: The Reproduction of Consumer Violence in Nordic Service Management, GWO (Gender Work and Organiszation), Bogota
Fyrberg Yngfalk, A. & Felleson,M.(2022). The reproduction of gender inequalities at work: consumer abuse towards frontline service workers, G22 Nationell Genusforskning, Karlstad university.
Gebert-Persson, S., Lundberg, H., & Öberg, C. (2022). Networks of networks - the liability of relationships in a Merger and Acquisition process. Paper presented at the IMP, Florence.
Gustafsson, A. & Shams, P. (2022). Digitalization as a means of quantifying in-store behavior. 8th NRWC, Tampere University, Tampere, Finland, 8-10 November
Hassel, J-E. Entrepreneurship in system - Poster presentation. RENT XXXVI (Research in Entrepreneurship and Small Business), Naples, Italy - November 17-18, 2022
Huck, J., Sukhov, A., Sihvonen, A., Netz., J., Olsson, L.E. (2022) Idea Refinement During Screening. Innovation and Product Development Management Conference (IPDMC), July 17-20, Hamburg, Germany
Kitkowska, A., Högberg, J., & Wästlund, E. (2022). Barriers to a Well-Functioning Digital Market: Exploring Dark Patterns and How to Overcome Them. Proceedings of the 55th Hawaii International Conference on System Sciences.
Kitkowska A., Högberg, J., & Wästlund, E. (2022). Online Terms and Conditions: Improving User Engagement, Awareness, and Satisfaction through UI Design. ACM CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3491102.3517720
Kowalkowski, C., Tronvoll, B., Sorhammar, D., & C., Skylar, A. (2022) Digital servitization: How data-driven services drive transformation, the 55th Hawaii International Conference on System Sciences; Virtual Event, Hawaii International Conference on System Sciences - HICSS, Maui Hawaii 4-7 January
Larson, M., Samuelsson, P. & Davoudi, S. (2022). Digital Wellness Business Models: A Consumer Data Privacy Perspective. The 17th International Research Symposium on Service Excellence in Management (QUIS17), January 12-15, 2022, Valencia, Spain.
Larson, M. (2022). Fika as Destination Marketing. Tore Wretman Symposium 2022, November 1-2, Stockholm, Sweden.
Leite, E., Linton, G., Öberg, C., & Ragén, A. (2022). Sense making and utilisation of university-industry interaction. Paper presented at the MIRAI 2.0 Research and Innovation, IEAG, Kyushu University, Japan.
Mehran, J., Kristensson, P., & Witell, L. Customer-centric approach of innovation measurement in B2B: a framework development. ISPM Innovation Conference. Copenhagen, June 2022.
Mehran, J., Kristensson, P. Customer-centric approach of B2B innovation in guest-oriented services. ICTSR Tourism and Social Research Conference. Ukulhas, August 2022.
Paas, A-C., Fyrberg-Yngfalk, A., Kristensson, P., & Skålén, P. (2022). Responsibilization of service consumers – a literature review. Extended abstract presented at QUIS-17 (the 17th international research symposium on service excellence in management), January 12-14, Valencia, Spain.
Pilawa, J., Valtakoski, A. & Witell, L. (2022). I see what you did there: Do consumers perceive actual service innovations as innovative?, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June.
Ragén, A., Leite, E., Linton, G., Öberg, C. (2022). Utilisation: Sensegiving, sensemaking and sensedrifting in the university-society interaction. The 26th Nordic Workshop on Interorganisational Research. Kolding, Denmark.
Ragén, A., Leite, E., Linton, G., & Öberg, C. (2022a). Sensemaking,sensegiving and sensedrifting in the university-innovation ecosystem. Paper presented at the IMP, Florence.
Ragén, A., Leite, E., Linton, G., & Öberg, C. (2022b). Shooting next to the target? – Balancing stakeholder goals in university knowledge/technology transfer. Paper presented at the NFF Nordic Academy of Management, Örebro.
Röhle, T., Falk., P., Mius, I., and Schäfer, M. (2022). Analysing Data Power through Participatory Observation: A Call to Action, Data Power 2022 Conference, , 22-24 June, Bremen, Germany
Salomonson, N. and Echeverri, P. (2022). Embodied interaction in service production: extending the current understanding of disabling marketplaces. Frontiers in Service Conference 2022, Boston, June 23-26, 2022
Skylar, A., Sorhammar, D., Kowalkowski, C., & Tronvoll, B. (2022). Digital Servitization: A Customer-Facing Perspective - QUIS17, The 17th International Research Symposium on Advancing Service Research and Practice, January 12-15, Polytechnic University of Valencia (UPV), Valencia, Spain.
Sukhov, A., Olsson, L.E., Friman, M. (2022) Advancing analytical methods in accessibility research: Complementing PLS-SEM with set-theoretic techniques, 28th Recent Advances in Retailing and Consumer Science Conference, July 23-26, Baveno, Italy
Trischler, J. Arsenovic, J., Falk, P., and Westman Trischler, J. (2022). Finding frontline heroes with the users' help – A field study in the social service context, SERVSIG Conference, Glasgow, Scotland, 16-18 June.
Trischler, J. and Svensson P. (2022). Citizens as an innovation source in sustainability transitions – linking the directionality of innovations with the locus of the problem in transformative innovation policy, Open and User Innovation Conference, Zurich, Switzerland, 20-23 June 2022.
Tronvoll, B. & Sörhammar, D. (2022). A research agenda for a circular economy: A service ecosystems perspective, Forum on Markets and Marketing, Helsinki, Finland 12-15 June.
Vien, B. R., Tronvoll, B. & Findsrud, R.(2022). Service ecosystem drivers impact on firms’ decisions to pursue digital servitization, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June.
Witell, L., Snyder, H. & Gustafsson (2022). Dishonesty in Service Encounters: Comparing Employee and Customer perspectives on Lying Behavior, 12th SERVSIG Conference, University of Strathclyde, Glasgow, UK, 16-18 June.
Witell, L., Snyder, H. & Gustafsson (2022). Lying behavior in service encounters: In the eyes of the beholder. Frontiers in Service Conference 2022, Boston, June 23-26, 2022.
Wästlund, E., Bäccman, C., Bergkvist, L., & Kristensson, P. (2022). ”Personalized digital services to promote healthy behavior changes”, The 17th International Research Symposium on Service Excellence in Management (Quis17), Valencia, Spain, January 12-14.
Åkesson, M., Löfberg, N., & Witell, L. (2022). Digital service innovation practices for service growth. Proceedings of the Spring Servitization Conference. May 9-10, Florence, Italy .
Åkesson, M., Löfberg, N., & Tronvoll, B. (2022). Value creation in a digital service ecosystem. Proceedings of the 9th International Conference on Business Servitization. November 17-18, Malaga, Spain.
Öberg, C. (2022). How do we comprehend networks in mergers and acquisitions? – A co-citation analysis. Paper presented at the IMP, Florence.
Öberg, C. (2022). Acquiring new business models. Paper presented at the eM&Ai, Toulouse.
Öberg, C. (2022). Acquisitions of innovative firms in an ecosystem context. Paper presented at the eM&Ai, Toulouse.

2021

Abadzhiev, A., Sukhov, A., & Johnson, M. (2021). From value chain to a business ecosystem: Transitioning towards sustainability in the construction sector. Oral presentation at the digital R&D Management Conference, 6 - 8 July 2021.
Abadzhiev, A., Sukhov, A., & Johnson, M. (2021). How business model innovation enhances engineering wood technology towards sustainability transitions. Oral presentation at the digital ISDRS Conference, 13 - 15 July 2021.
Abadzhiev, A., Sukhov, A., & Johnson, M. (2021). Business models for system change or how to enhance transitions towards sustainability: A case study from the wood construction value chain. Presented at NBM Conference 2021, 9-11 June, online (https://www.newbusinessmodels.org/nbm-2021-news)
Alaqra, A.S., & Kitkowska, A. (2021). Impact of Intrinsic Factors and COVID-19 Pandemic on the Use of Technology. Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems.
Edvardsson, B., & Tronvoll, B. (2021). Servitization challenges in transforming service ecosystems: An empirical analysis of firms’ responses and a conceptual framework, Naples Forum on Service, Carpi, Italy, September 6-9.
Edlom, J., Karlsson, J., & Ryan Bengtsson, L. (2021). Musikbranschen: utmaningar och lösningar i pandemins spår. Oral presentation at the MIRAC music conference, Stockholm 1-2 december.
Friman, M. & Olsson, L. E. (2021). Perceptions of safety during the pandemic. Presentation at Nationella Transportforskningskonferensen. 19-20 October 2021. (https://www.fox.temple.edu/institutes-centers/global-center-for-big-data-and-mobile-analytics/conferences/2021-frontiers-in-service-conference/
Hassel, J-E., Björkman, H., Öberg, C., & Gottfridsson, P. (2021). Venture builders: New kids on the venture creation block, Presented at 22nd CINet conference, September 13-15, 2021.
Lättman, K. Olsson, L. E., Waygood, E.O.D., & Friman, M. (2021). Nowhere to Go - How Older People Perceive Their Travel during COVID-19. Poster presentation at the virtual International Conference on Transport & Health, 14-30 June 2021.
Lättman, K., Friman, M., & Olsson, L.E. (2021). Kvalitativ och kvantitativ analys av äldres vardagsresor och möjligheten att leva det liv de vill. Oral presentation at Transportforum, January 13-14, 2021.
Olsson, L. E., Friman, M., Lättman, K., & Guyader, H. (2021). Samåkning:
Personliga motiv och upplevd tillgänglighet. Presentation vid Transportforum2021,13-14 januari.
Salomonson, N., Echeverri, P., & Fellesson, M. (2021). Patient involvement through appHealth encounters – the effects on healthcare professionals’ role. Presented at Frontiers in Service Conference, July 9-10, 2021, Online
Waygood, E.O.D., Boisjoly, G., Manaugh, K., Sener, I.N., Wang, B., Sun, Y., Friman, M., & Olsson, L. E., (2021). Do you miss your friends? Life satisfaction during the second wave of Covid-19. Oral presentation at the virtual International Conference on Transport & Health, 14 - 30 June 2021.
Öberg, C., Geissinger, A., & Nykvist, R. (2021). Managers, Minds and Machines in the Age of Artificial Intelligence, “Best Paper Award”, Academy of Management Proceedings, 13120. https://doi.org/10.5465/AMBPP.2021.13120abstract

2020

Abadzhiev, A., Johnson, M., & Högström, C. (2020). Bioeconomy-based transformations enhanced by Business Model Innovations. Presented at 2020 DRUID PhD Academy Conference, January 16-17, Odense, Denmark.
Ali, M.M., Karlsson, J., & Skålén P. (2020). How Has Digitalisation Transformed Value Creation in the Music Industry? 11th Vienna music business research days on “emerging music markets”, 21-23 September, Vienna (on-line conference).
Arsenovic, J., Edvardsson, B., Tronvoll, B., & Gruber, T. (2020). The Influence of Collaborative Judgement on Customer’s Service Recovery Experience, ServSig - American Marketing Association International Service Research Conference at University of Brisbane, Australia, July 9-12.
As’ad, N., Patricio, L., Koskela-Huotari, K., & Edvardsson, B. (2020). Examining the Service Ecosystem Dynamic: A Systematic Literature Review. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
Colurcio, M,. Carida, A., Edvardsson, B., & Pastore, A. (2020). Orchestrating mullti-actor collaboration in service ecosystems, 21st CINet conference on “Practiding Continuous Innovation in Digital Ecosystems, 20-22 September, Milano.
Edlom, J., & Karlsson, J. (2020). Hang with me Fandom, brandom and the experiences and motivations of music fans. 11th Vienna music business research days on “emerging music markets”, 21-23 September, Vienna (on-line conference).
Edlom, J. & Karlsson, J. (2020). “Keep the Fire Burning: “Understanding Hierarchies of Music Fandom and the Motivations of Superfans”, presenterad på konferensen: "Complexity, hybridity, liminality: Challenges of researching contemporary promotional cultures" som hölls på London School of Economics and Political Science.
Kitkowska, A., Warner, M., Shulman, Y., Wästlund, E., & Martucci, L. A. (2020). Enhancing Privacy through the Visual Design of Privacy Notices: Exploring the Interplay of Curiosity, Control and Affect. In Sixteenth Symposium on Usable Privacy and Security ({SOUPS} 2020) (pp. 437-456).
Kitkowska, A., Shulman, Y., Martucci, L. A., & Wästlund, E. (2020, September). Facilitating Privacy Attitudes and Behaviors with Affective Visual Design. In IFIP International Conference on ICT Systems Security and Privacy Protection (pp. 109-123). Springer, Cham.
Kitkowska, A., Wästlund, E., & Martucci, L. (2020). (In) escapable Affect? Exploring Factors Influencing Privacy-Related Behavioral Intentions. In 53rd Hawaii International Conference on System Sciences (HICSS), Jan 07-10, 2020, Maui, Hawaii, United States of America (pp. 4112-4121).
Koskela-Huotari, K., Ali, M.M., & Trischler, J. (2020). The Service Ecosystem – Its Origin and Comparability with other Ecosystem Concepts. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
Koskela-Huotari, K., Kaartemo, V., & Skålén, P. (2020). From Service Exchange to Service Flow: Conceptualization and Implications. Presented at the Digital MASHIN MOVE 2020 Colloquium, June 21-23.
Nariswari, A., Koskela-Huotari, K., & Palo, T. (2020). Practices as Institutional Fractals: Exploring the Maintenance of Fika in and through Swedish Lagom. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
Rosenbaum, M. S., Friman, M., Otterbring, T., & Contreras, G. (2020). Wegman’s Effect: When customers receive relational and restorative benefits. Presentation at the 2020 AMA Winter Academic Conference, San Diego, Feb 14-16.
Toth, Z., Kowalkowski, C., Skylar, A., Sorhammar, D., Tronvoll, B., & Wirths, O. (2020). A Paradox Theory Approach to Tensions in Digital Servitization: The Case of the Aerospace and Maritime Industries, The Spring Servitization Conference ; Virtual Event, Aston Business School, Birmingham, UK, September 14-16.
Tronvoll, B., & Edvardsson, B. (2020). Explaining how Platforms Foster Innovation in Service Ecosystems, Article presented at HICSS (Hawaii International Conference on System Sciences) 2020, Maui Hawaii, January 7-10.
Tronvoll, B., & Sörhammar, D. (2020). Making order out of chaos: A system view on the emergence, Forum on Markets and Marketing: Virtual Edition at Alto University, Finland, September 8-15.
Tronvoll, B., & Sörhammar, D. (2020). A system view on market shaping through strategy work, 7th Market Shaping Special Interest group - MASHIN MOVE 2020 Colloquium, Freie Universität Berlin, Germany, June 22-23, Zoom.
Vink, J., Aguirre, M., Koskela-Huotari, K., Patrício, L. & Sangiorgi, D. (2020). Designing for Intentional Emergence within Collectives. Presented at the Virtual Edition of the Forum on Markets and Marketing 2020, September 8-9.
Wästlund, E., Bäccman, C., & Bergkvist, L. (2020). ”Individualized SMS communication as means for supporting health behavior change”, presented at the 6th annual digital health conference Behaviour change for health: new and emerging science and technologies, CBC online conference 2020, September 16-18.

2019

Andersson, P. A., Nöjd, S., Otterbring, T., Westman, J., and Wästlund, E. (2019). The how, what and why of digitalizing physical retail spaces. QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, 2019.
Arsenovic, J., Edvardsson, B., Gruber, T., and Tronvoll, B. (2019). Customer voicing behavior and justice evaluation in co-recovery Encounters - QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Bäccman, C., and Bergkvist, L. (2019). Welfare technology and user experience: A study of seniors' expectations on and first impression of a robotic shower. Proceedings of the 52nd Hawaii International Conference on System Sciences, Honolulu, Hawaii, USA: University of Hawaii at Manoa , 2019, s. 4297-4306.
Chen, T., Dodds, S., Finsterwalder, J. and Witell, L. (2019). Mine, yours or ours: Psychological ownership in the co-creation of wellbeing in healthcare. QUIS 16 The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Ciasullo, Douglas, Maione, and Tronvoll, B. (2019). Elements and trends of service innovation context: an action research to investigate the role of technologies within B2B market - 6th Naples Forum on Service - University of Naples Federico II, Naples, Ischia, Italy, June 4-7.
Dehling (2019). Theorizing on resource integration. Paper presented at Naples Forum on Service. 4-7 June 2019, Ischia, Italy.
Dehling (2019). Organizing Scaling-up: A Service Ecosystem Perspective. Paper presented QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Dehling (2019). Context Matters – Towards a dynamic perspective on resource integration. Presented at Swedish Graduate School MIT - Spring conference. 27-29 March, Karlstad, Sweden.
Dehling, S., Edvardsson, B., Tronvoll, B. (2019). Coordinating Resource Integration under uncertainty: A Signaling Perspective. Presented at Swedish Graduate School MIT - Annual Conference. 21-23 October, Uppsala, Sweden.
Dekeyser, A., Verhulst, N., Gustafsson, A., Shams, P., and Vanvaerenbergh, Y. (2019). Neuroscience in Service Research: An Overview and Discussion of Its Possibilities. Paper presented at Frontiers in Service, 18-21 July 2019, Singapore, Singapore.
Engen, M., Fransson, M., Quist J. and Skålén, P. (2019). Why do public service fail? A study of value co-destruction in public services. PUBSIC, January 24-26, Milano, Italy.
Enquist, B. and Sebhatu, S.P. (2019). Agenda 2030 for challenge-driven transformative change in a service ecosystem:Innovation, sustainability, and quality improvement for societal practice in urban regions, QMOD, 13-15 October, Krakow, Poland.
Findsrud, R., Tronvoll, B. (2019). Measuring Resource integration and its impact on resource integration Performance - QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Friman, M., Maier, R., and Olsson, L. E. (2019). Behavioral Motivation in a Temporary Free Public Transport Campaign. Paper presented at the 26th International Conference on recent advances in retailing and services science, July 8-11, Talinn, Estonia.
Glaa,B., Witell, L. and Gebauer, H. (2019). Winning the service market when the core product technologies are changing. Proceedings of the SSC 2020, Linköping, Sweden.
Gustavsson, T., and Bergkvist, L. (2019). Perceived Impacts of Using the Scaled Agile Framework for Large-Scale Agile Software Development, in proceedings of the 28th ISD 2019, Toulon, France, August 28-30.
Helkkula, A., Kowalkowski, C., and Tronvoll, B. (2019). Archetypes of service innovation: implications for sustainable development goals - QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Karlsson, J., Koskela-Huotari, K., Kristensson, P., Netz, J., Valtakoski, A. and Witell, L. (2019). Swedish Innovation Index. QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Karlsson, J. and Åkesson, M. (2019) Frontline employee test-driving roles in practices – a service innovation perspective, Frontiers in service conference, July 18-21, Singapore, Singapore.
Koskela-Huotari, K. and Vink, J. (2019). Social structures as design materials: The iceberg framework of service ecosystem design. The 2019 Naples Forum on Service, June 4-7, Ischia, Italy.
Lättman, K. (2019). Perceived Accessibility and sustainable travel. 2nd research and innovation week, Stellenbosch South Africa, May 6-10, 2019.
Lättman, K., Friman, M., and Olsson, L.E. (2019). Upplevd tillgänglighet när resmöjligheten begränsas till hållbara alternativ. Transportforum Linköping, Januari 2019.
Lättman, K., Friman, M., Olsson, L. E. and Fujii, S. (2019). Perceived Accessibility, Satisfaction with Daily Travel and Life Satisfaction among Elderly. Presentation på 8:e nationella konferensen i Svensk transportforskning, oktober, Linköpings universitet, Linköping.
Lättman, K., Friman, M., and Olsson, L.E. Perceived Accessibility if the private car is no longer an option. Paper presented at Thredbo16, Singapore, August 24-30, 2019.
Löfberg, N., Magnusson, P., Odhe, JE., Sihvonen, A., and Åkesson, M. (2019). Servitization, how? Different routes to take. Servitization Conference, Linköping 13-15 May.
Mysen, T., and Tronvoll, B. (2019) Customer experience and engagement in (digitalized) music channels: An exploratory examination, AIMAC International Conference on Arts and Cultural Management, Venice, Italy, June 23-26.
Olsson, L. E., Friman, M., Lättman, K. and Fujii, S. (2019). Public Transport Use, Experiences, and Life Satisfaction. Poster presented at the Global Public Transport Summit, Stockholm 9-12 Juni.
Olsson, L., and Friman, M. (2019). Vad avgör om man samåker eller inte? Transportforum 2019, Januari 9-10.
Orsingher, C., Robinson, S., Alkire, L., De Keyser, A., Giebelhausen, M., Papamichail, N., Shams, P., and Mohamed, S. (2019). Authentic or Counterfeit Service? A Framework on the Complexity of AI Enabled Service Encounters. Paper presented at QUIS 16, 10-13 June 2019, Karlstad, Sweden.
Orsingher, C., Robinson, S., Alkire, L., De Keyser, A., Giebelhausen, M., Papamichail, N., Shams, P., and Mohamed, S. (2019). Authentic or Counterfeit Service? A Framework on the Complexity of AI Enabled Service Encounters. Paper presented at Frontiers in Service, 18-21 July 2019, Singapore, Singapore.
Otterbring, T., Wu, F. and Kristensson, P. (2019). Physical Proximity as Pleasure or Pain? Examining the Impact of Salesperson-Consumer Proximity on Consumers’ Purchase Behavior. Accepted for presentation at QUIS 16, in Karlstad, Sweden, June 10-13th.
Pareigis, J. and Netz, J. (2019). Idea management - Development of a student-centred and open digital learning environment, ICDE Lillehammer Lifelong Learning Summit 2019.
Pettersson, Per (2019). The Social Construction of “Religion” and “Universal” Human Rights– a critical sociological analysis. The 35th Conference of the International Society for the Sociology of Religion - SISR, 9-12 July 2019, Barcelona, Spain.Rosenbaum, M. S., Friman, M., Otterbring, T., and Contreras, G. (2019). The Wegman’s Effect: Restorative QUIS16 June 10-13, 2019 in Karlstad, Sweden.
Røhenbæk, M. & Engen, M. (2019). Travelling and translation of ideas. A study in dementia care. QUIS 16, Karlstad, Sweden, June 10-13th.
Sebhatu, S.P., and Enquist, B. (2019). Re-thinking Transformative change for business societal practice, The 7th International Symposium on Marketing Ethics and Corporate Social Responsibility, 07th- 09th April, Karlstad, Sweden.
Sebhatu, S.P., and Enquist, B. (2019) Sharing Information on our First Progress Report 2017-18, for Principles of Responsible Management Education (PRME), Karlstad Business School PRME office, Karlstad, Sweden.
Sebhatu, S.P., Enquist, B., and Bimpli, I. (2019). Transformation Agenda and Sustainability Innovation for societal transformation through sustainable business practices, Macromarketing Conference, 26-29th June, Cleveland, Ohio.
Sebhatu, S.P., Enquist, B. and Bimpli, I. (2019). The role of agenda 2030 for Transformative change of business societal practice, The 6th Responsible Management Education Research Conference, 9 September – 3 October 2019 at Jönköping International Business School, Sweden.
Sebhatu, S.P., Enquist, B. and Edvardsson, B. (2019). Transformation Agenda for societal transformation through sustainable business practices, FEKIS Conference, 15-17 oktober, Gävle, Sweden.
Sihvonen, A., Löfberg N., Magnusson, P., Odhe, J., and Åkesson, M. (2019). Servitization as a system of interconnected problem-solving cycles, QUIS 16 Conference, June 19-21, Karlstad, Sweden.
Skålén, P. and Karlsson, J. (2019). Learning to Participate in Service Ecosystems: A Study of Music Actors, QUIS 16, Karlstad, Sweden, June 11-13.
Toth, Z., Kowalkowski, C., Skylar, A., Sorhammar, D., Tronvoll, B., and Wirths, O. (2019). Digital Servitization Through the Lenses of Paradox Theory – The Evidence of Tensions From the Aerospace and Maritime Industries, Spring Servitization Conference, Linköping, Sweden, May 13-15.
Trischler, J., Dietrich, T., and Rundle-Thiele, S. (2019). A co-design framework for public service design. PUBSIC, 23-25 January, Milano, Italy.
Trischler, J., Johnson, M., and Kristensson, P. (2019). How the service ecosystems lens supports valuable user innovations. 10th Naples Forum on Service, 4-7 June, Ischia, Italy.
Trischler, J., Svensson P., and Kristensson P. (2019). Innovation policy for Agenda 2030 – Are user innovators included? 17th International Open and User Innovation Conference, 8-10 July, Utrecht, Netherlands.
Trischler, J., Westman, J., Olsson, L.E. and Magnusson, P. (2019). EMPA - A group-based crowdsourcing platform for healthcare innovation. QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Tronvoll, B., Kowalkowski, C., Skylar, A., and Sörhammar, D. (2019) Digital servitization among service ecosystem actors, 6th Naples Forum on Service - University of Naples Federico II, Naples, Ischia, Italy, June 4-7.
Vink,. J., Koskela-Huotari, K., Tronvoll, B., Edvardsson, B., and Wetter-Edman, K. (2019). Extending the understanding of service design – From co-design to collective designing. QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Vink,. J. and Koskela-Huotari, K. (2019). Towards a More Nuanced Understanding of Institutional Change: Attending to the Unintentional Ways that Actors Affect Institutions. The 15th Workshop on New Institutionalism in Organization Theory, March 15-16, Uppsala, Sweden.
Vink, J., Wetter-Edman, K., Koskela-Huotari, K. and Aguirre, M. (2019). Designerly Approaches to Shaping Social Structures. The 8th Relating Systems Thinking and Design Symposium, October 17-19, Chicago, USA.
Waygood, E.O.D., Friman, M., Olsson, L. E., and Taniguchi, A. (2019). Children’s virtual and face-to-face social interactions outside of school, Active Living Conference, February 17-20, Charleston, SC, USA.
Waygood, E.O.D., Olsson, L. E., Taniguchi, A., and Friman, M. (2019). Children’s independent mobility and social media use on face-to-face social interactions with friends TRB 2019 Annual Meeting Poster Presentation, 13-17 January Washington, USA.
Westman, J., Otterbring, T. and Wästlund, E. (2019). Age, polarization, and digitalization: younger consumers have more polarized perceptions regarding digitalization. 26th RARCS Conference. July 8-10, Tallinn, Estonia.
Witell, L., Snyder, H., Gustafsson, A. and McColl-Kennedy, J. (2019). Is honesty always the best policy? The effects of lying to your customers. Proceedings of QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice, June 10-13, Karlstad, Sweden.
Åkesson, M., Löfberg N., Magnusson, P. Odhe, JE and Sihvonen, A. (2019). Facilitate value capture by creating an understanding of value proposition foundations. 8th International Conference on Business Servitization, San Sebastian, Spain, November 21-22.

2018

Aas, Hjemdahl, K. M., T. H., Nordgård, D. and Wästlund, E., (2018). Real time experience design: using mobile messaging to affect visitor behaviour. Paper presented at Recent Advances in Retailing and Consumer Science Conference in Madeira, July 16-19
Ahlström, P. Lindahl, G., Bjerke, B. and Fellesson, M. (2018) Optimized ageing – A Holistic and Salutogenic Approach with focus on housing. Paper presented at 26th International Conference on Health Promoting Hospitals and Health Services – Strategies to achieve reorientation of health, Bologna, Italy, 6-8 June.
Andersson, P. K., Nöjd, S., Otterbring, T., and Wästlund (2018). Digitalized valuescapes: Digitalizing services in physical places as a way to create value for companies and customers. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
Aschemann-Witzel, J., Otterbring, T., and de Hooge, I. E. (2018). I see you and I see myself – Communication, individual characteristics, and others-view explaining choice of imperfect products. The 11th European Association for Consumer Research (ACR) Conference, June 21-23, 2018, Ghent, Belgium.
Banovic, M., Otterbring, T., and Grunert, K. (2018). Fit, fat or just plain neutral: Effects of images featuring unhealthy, healthy, and neutral content on consumers’ subsequent product attitudes. The 8th European Conference on Sensory and Consumer Research (EuroSense2018), September 2-5, 2018, Verona, Italy.
Bergkvist, L., Engen, M, Huck, J., & Magnusson, P.R. (2018). Collaborative idea refinement in Public Service Innovation, Presented at the 28th annual RESER conference, Gothenburg, Sweden, September 20-22.
Bäccman, C., Bergkvist, L., and Kristensson, P. (2018). "Service robots in health-care. Value-creation or cost-saving: either, neither or both?", presented at the 27th Annual Frontiers in Service Conference, Austin, Texas, USA, September 4-9.
Caruelle, D., Gustafsson, A., Shams, P., & Lervik-Olsen, L. (2018). Variations in Customers Emotional State in the Course of a Store Visit: Insights from a Psychophysiological Study. Paper presented at AMA Summer Academic Conference, 8-12 July 2018, Boston, USA.
Caruelle, D., Gustafsson, A., Shams, P., & Lervik-Olsen, L. (2018). Variations in Customers’ Emotional State in the Course of a Store Visit: Insights from a Psychophysiological Study. Paper presented at Frontiers in Service, 6-9 September 2018, Austin, USA.
Dahlin, S. and Camén C. (2018) Implementation of a quality model in public care procurement: challenges and opportunities, Servsig, June 14-17, Paris France
Edvardsson, B., and Tronvoll, B. (2018). Theorizing on resource asymmetry, 6th Forum on Markets and Marketing, University of Arizona, USA, December 12-15
Edvardsson, B., and Tronvoll, B. (2018). Dynamics ecosystem platforms fostering service innovation, 10th Nordic Workshop on Relationship Dynamics NoRD2018, Karlstad, Sweden, September 19-21.
Efua, Obeng and Sebhatu, S.P (2018). Understanding The intersection Between Exchange Norms and Donation Requests, The 10th AMA SERVSIG conference, June 14-16, Paris, France.
Engen, M., Frontline employees as participants in service innovation. 10th SERVSIG, 14-16 June, 2018, Paris, France.
Fellesson, M. (2018). Defying involvement: Non-compliance and non-alignment among incapable customers. Papper presenterat the 25th International Conference on Recent Advances in Retailing and Consumer Service Sciences (EIRASS), Funchal, Portugal, 16-19 July.
Findsrud, R., Tronvoll, B. and Edvardsson, B. (2018). Informing Resource Integration in Service Dominant Logic with Motivation Theory, ServSig - American Marketing Association International Service Research Conference at IESEG School of Management, Paris, France, June 14-16.
Friman, M., Westman, J., and Olsson, L. E. (2018). How to measure Children’s Life Satisfaction and Satisfaction with School Travel. The 15th International Conference on Travel Behavior Research, Santa Barbara, California, USA, July 15-20.
Fyrberg Yngfalk, A., and Fellesson, M. (2018), The Construction of Consumer Sovereignty and Narcissism- from Value Co-Creation to #Metoo, Consumer Culture Theory Conference, Odense, Denmark 28 June-1 July.
Hamari, J., Högberg, J., and Wästlund, E. (2018). Evaluating the effect of a gamified shopping app on customer behaviour and attention. Paper presented at Recent Advances in Retailing and Consumer Science Conference in Madeira, July 16-19
Herstad, S. J., Solheim, M. C. W., Engen, M. (2018). The imprints of urban location on human resources and innovation in knowledge intensive services. NEON Conference, Lillehammer.
Hjemdahl, K. M., Aas, T. H., Wästlund, E. and Nordgård, D. (2018). Digital technology implementations within cultural and creative sector. Conference paper, 20th International conference on Cultural Economics, Melbourne, June 26-29.
Hjemdahl, K. M., Nordgård, D., Wästlund, E. and Aas, T. H. (2018). How to algorithm and curate “the ultimate experience”? Conference paper on the 27th Nordic Symposium of Tourism and Hospitality, Alta, September 24-26.
Kelley, C., Gustafsson, A., Shams, P., Mende, M., and Maura L. S. (2018). The Effect of (Non-)appetizing Ambient Scents on Consumers’ Affinity Toward Vices and Virtues in the Retail Environment. Presented at Association for Consumer Research North American Conference 2018, 11-14 October 2018, Dallas, USA
Koskela-Huotari, K., Karlsson, J. & Kristensson, P. (2018). Examining service innovation logics in practice. The 20th ANZMAC conference, Adelaide, December 3-5, 2018.
Koskela-Huotari, K. & Vink, J. (2018). Extending the institutional understanding of value cocreation in service-dominant logic. The 6th Forum on Markets and Marketing, Tucson, Arizona, December 12-15, 2018.
Kustrak Korper, A., Patricio, L., Holmlid, S. and Witell, L. (2018) BRIDGING TECHNOLOGY AND SERVICE INNOVATION THROUGH SERVICE DESIGN, 25th Innovation and Product Development Management Conference, 10-13 Juni, Faculty of Engineering, University of Porto – Portugal
Lidestam, H. Aldenius M. och Camén, C. (2018). Upphandling av busstrafik: Miljöaspekter och vikten av flexibilitet? Transportforum, January 2018, Linköping, Sverige.
Lidestam, H. Camén, C. och Aldenius M. (2018). Upphandling av busstrafik - vikten av flexibilitet?, Nationella transportkonferensen, Chalmers, Oktober, Göteborg, Sverige.
Lättman, K. Capturing the human (individual) dimension of accessibility in transport, Transport Research Arena (TRA) 2018, Vienna 16-19 April.
Lättman, K. Friman, M., and Olsson, L.E. (2018). Capturing and Evaluating Perceived accessibility in Daily Travel. The 15th International Conference on Travel Behavior Research, Santa Barbara, California, USA, July 15-20.
Magnusson, P.R., Bergkvist, L., and Skålén, P. (2018). "Contribution of involving patients to service innovation in primary healthcare", presented at the 27th Annual Frontiers in Service Conference, Austin, Texas, USA, September 4-9.
Netz, J., Olsson, L.E. and Magnusson, P., Frontline employees assisting R&D Screening service ideas, 25th Innovation and Product Development Management Conference, 10-13 Juni, Faculty of Engineering, University of Porto - Portugal
Oertzen, A. S. and Vink, J. (2018). Mitigating the risks of co-creation by integrating empathy and lived experience in service design. SERVSIG Conference. Paris, France. 14-16 June.
Otterbring, T. (2018). Beauty is in the eye of the beer holder, but not because of the beer: A beer bar field study on the closing time effect. The 6th Nordic Retail and Wholesale Conference, November 8-9, 2018, Reykjavik, Iceland.
Otterbring, T. (2018). Starving and striving for status: Hunger makes men more motivated to choose conspicuous goods. The 6th Nordic Retail and Wholesale Conference, November 8-9, 2018, Reykjavik, Iceland.
Otterbring, T., Arsenovic, J., and P. Samuelsson (2018). 30 seconds of fame: The effect of first impressions on customer affect, attitudes, and approach behaviors. The 6th Nordic Retail and Wholesale Conference, November 8-9, 2018, Reykjavik, Iceland.
Otterbring, T. (2018). Hunger and hedonic choices: Temporal orientation mediates the effect of hunger on hedonic choices across domains. The 8th European Conference on Sensory and Consumer Research (EuroSense2018), September 2-5, 2018, Verona, Italy.
Otterbring, T. (2018). Hunger and hedonic choices: Temporal orientation mediates the effect of hunger on hedonic choices across domains. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
Otterbring, T. (2018). Appetite for destruction: Counterintuitive effects of attractive faces on people’s food choices. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
Otterbring, T. (2018). A shaken self on shopping: Consumer threats and compensatory consumption. The 10th AMA Servsig conference, June 14-16, Paris, France.
Otterbring, T., and Lu, C. (2018). Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
Otterbring, T., and Lu, C. (2018). Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation. The 15th International Research Conference in Service Management, June 10-13, 2018, La Londe les Maures, France.
Otterbring, T., Ringler, C., Sirianni, N.J., and Gustafsson, A. (2018). The Abercrombie & Fitch effect: The impact of physical dominance on male customers’ status-signaling consumption. The 30th Annual Human Behavior and Evolution Society (HBES) Conference, July 4-7, 2018, Amsterdam, The Netherlands.
Otterbring, T., and Sela, Y. (2018). Sexy ads make hungry men financially impatient. The 47th European Marketing Academy (EMAC) Conference, May 29-June1, 2018, Glasgow, UK.
Otterbring, T. and Sela, Y. (2018). Sexy ads make hungry men financially impatient. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, 2018, Madeira, Portugal.
Otterbring, T., and Shams, P. (2018). Mirror, mirror, on the menu: How and why visual reminders of overweight stimulates healthier meal choices. The 25th International Conference on Recent Advances in Retailing and Consumer Services Science, July 16-19, Madeira, Portugal.
Pettersson, P. (2018). The problem to define the concepts religion and secularity when their components become individualized and differentiated. XIX International Sociological Association (ISA) World Congress of Sociology, 15-21 July 2018, Toronto, Canada.
Pettersson P. (2018). Swedish data show: Selective inheritance of religion - preference of collective values: belonging and life rites. Transfer, loss and re-formation of religion. Conference of the Cluster of Excellence “Religion and Politics”, 17-18 May 2018, Münster, Germany.
Pettersson, P. (2018). Examples from Sweden: Researching new developments in non-formal religious education. Researching Non-Formal Religious Education in Europe, International Symposium, 12-14 2018 March, Tübingen, Germany.
Sebathu, S., P., and Enquist B., (2018). Challenges driven Service Innovation for Smarter Supply Chain in the light of Agenda 2030, Frontiers in Service Austin, Texas, 6-9 September.
Sebathu, S.P.,and Enquist, B. (2018). S3 and V2: “Sharing” and “Values” as Foundations for a Balanced View of the Business-Government Partnership. 44th Annual Macromarketing Conference, University of Leipzig, Germany, July 9-12.
Sebathu, S.P., and Enquist B. (2018). Challenges driven Service Innovation for Smarter Supply Chain in the light of Agenda 2030, 6th Symposium on Marketing Ethics and CSR, Nottingham, UK., April.
Sebathu, S.P., Guglielmetti Mugion, R., Raharjo, H., Toni, M., and Di Pietro, L. (2018). The impact of service quality towards service innovation for sustainable mobility in sharing economy, Frontiers in Service, Austin, Texas, 6-9 September.
Skarin, F., and Wästlund, E. (2018), The effect of goals and motivation on life style related behavioural change programs. Paper presented at Recent Advances in Retailing and Consumer Science Conference in Madeira, July 16-19.
Skålén, P. (2018). Service Innovation in the Swedish Music Industry, Servsig conference, Paris, June 14-16.
Snyder, H., Witell, L., Gustafsson, A, McColl-Kennedy, J. (2018). The truth, the whole truth and nothing but the truth? Customer lies in the service encounter. SERVSIG Conference. Paris, France. 14-16 June.
Sukhov, A., Sihvonen, A., Olsson, L. E., and Magnusson, P. Openness to change and sensemaking – How and Why it Matters? ISPIM, 17-20 June, Stockholm.
Sukhov, A., Sihvonen, A., Olsson, L. E., Magnusson, P. Openness to change and sensemaking – How and Why it Matters? R&D Management Conference, 1-4 July, Milano, Italy.
Trischler, J. (2018). Diffusion of User Innovations – Conceptualization from a Service Ecosystems Lens. Forum on Markets and Marketing, 12-15 December, Arizona.
Tronvoll, B. and Edvardsson, B. (2018). From customer feedback to innovation: - The IKEA case, 27th Frontiers in Service Conference, Texas State University, Austin, US, September 6-9.
Vakulenko, Y., Shams, P., Hellström, D., and Hjort, K. (2018). Service Innovation in E-commerce Last Mile Delivery: Mapping E-customer Journey. Paper presented at Global Innovation and Knowledge Academy (GIKA), 25-27 June 2018, Valenica, Spain
Vink, J.,and Oertzen, A.-S. (2018). Integrating empathy and lived experience through co-creation in service design. ServDes - 6th Service Design and Innovation Conference. Milano, Italy, 18-20 June.

2017

Aal, K., Nasr, L., Hammedi, W., Tronvoll, B., and R. Fisk. Exploring the role of conflict in the transformation of service ecosystems. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Arsenovic, J., Edvardsson, B., Gruber, T., Tronvoll, B., Åkesson., M. Exploring the Black Box of Service Co-Recovery Encounters. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Arsenovic, J., Edvardsson, B., Tronvoll, B., Åkesson, A. and Gruber, T. (2017), Conceptualizing the holistic Co-recovery Customer Experience, Paper presented at QUIS15 in Porto June 12-15 and included in the conference proceedings.
Arsenovic, J., Edvardsson, B., Gruber, T., Tronvoll, B., Åkesson., M. Measuring the Customer Co-Recovery Experience. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal.
Aschemann-Witzel, J., Otterbring, T., de Hooge, I. E., Normann, A., Rohm, H., & Oostindjer, M. (2017). Intervening to reduce retail suboptimal food waste targeted at the right consumers – results from a five country study in COSUS. The 3rd Norwegian Food Market Research Conference, November 2-3, 2017, Tromsø, Norway.
Bergkvist, L. and Camén, C. Service innovation in outsourcing business relationships – enablers and inhibitors. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal
Bergkvist, L, and Camén, C. Service innovation in outsourcing business relationships – prerequisites for enabling value creation. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Brambila, C., Valdes, A., Reynoso, J., and Edvardsson, B. Social capital as a resource in actor´s value co-creation. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal
Camén C., Lidestam H., and Wretstrand A. Kontraktsformer inom kollektivtrafiken, FEKIS (företagsekonomiska ämneskonferensen), 18-19 oktober, Malmö.
Charitsis, V. (2017) Reproduction of social inequalities in the quantified society. Ephemera conference: Beyond Measure, Stockholm, Sweden, June 1-2
Charitsis, V. (2017) Biopolitical marketing and the wild: A commentary. Capitalism Marketing and Critique Conference, London, England, May 24-25
Charitsis, V., Bradshaw, A. and Zwick, D. (2017). Selling your (digital) self or going into the supermarket and buying what you need with your good data. 9th workshop on Interpretive Consumer Research, Stockholm, Sweden, April 27-28
Dehling, S., Edvardsson, B., Tronvoll, B., and Holmlid, S. Innovate at startup speed but scale at industry level: Stakeholder engagement practices between corporations and startups. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal
Dehling, S., Edvardsson, B., Tronvoll, B., and Kleinaltenkamp, M. Expanding the understanding of resource integration for value co-creation: A signaling approach. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy
Durl, J., Dietrich, T. and Trischler, J. (2017) Co‐design of virtual reality adolescent ‘Party’ simulation, presented at ANZMAC and recipient of best paper in track, December 4-6, Melbourne, Australia.
Echeverri, P., & Salomonson, N. Uncovering the reciprocal mechanisms of embodied value co-creation: turn-taking and multimodality. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Edvardsson, B. Perspectives on service innovation research. The 8th International research symposium in service management, August 1-5, Seoul, Korea
Ettema, D., Friman, M., Olsson, L. E., & Gärling, T. (2017). What Does Travel Do to Life Satisfaction and Emotional Well-being? TRB 2017 Annual Meeting Poster Session Presentation, 10 January Washington, US
Ettema, D., Olsson, L. E., Stahl, M., Friman, M., & Gärling, T. (2017). The Effect of Weather and Season on Travel Satisfaction and Travel Related Mood: Evidence from On-line Measurements in Three Swedish Cities. 96th Annual TRB meeting, Washington, USA
Findsrud, R., Tronvoll, B. (2017) Resource integration in value co-creation: Integrative framework from S-D logic and Motivation Theory, 5th Naples Forum on Service - University of Naples Federico II, Naples, Sorrento, Italy, July 6-9.
Friman, M. (2017). Review of current knowledge on travel and child well-being. Paper presented in the symposium session: “Child well-being and daily travel” convened by
M. Friman and L. E. Olsson at the Association of Psychological Science (APS) International Convention of Psychological Science in Vienna March 23-25, 2017
Friman, M., Olsson, L. E., & Huck, J. (2017). Intention for changed work commute using the transtheoretical model. Presentation på 5:e nationella konferensen i Svensk transportforskning, oktober, KTH, Stockholm.
Friman, M., Gärling., T., & Bamberg, S. (2017). The role of attitudes in Travel. Chapter presented at the Attitudes Conference, Philadelphia in US, May 17-19.
Friman, M. & Rosenbaum, M. S. (2017). Exchanged service resources and subjective well-being. Frontiers in Service, Fordham University 22-25 June 2017, New York, US
Fyrberg Yngfalk, A. (2017) Gendering the consumer as value co-creator: service consumption and the gendered nature of marketing, ICR-Interpretative Consumer Research, 27-28 April, Stockholm University
Fyrberg Yngfalk, A. and C. Camén. Gendering Service Research. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal
Fyrberg Yngfalk, A. and C. Yngfalk (2017) The legitimation of consumerism in sustainability promotion: the role of institutional work, Bringing Institutional Theory to Marketing, ISC Business School Paris, 29-30 May
Gemmel, P., and K. Aal. The dual role of time in the value creation process from an S-D logic lens. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy
Gemmel, P., Meijboomb, B., Akkermansc, J., De Bergha, T. and Edvardsson, B. (2017), Coordination Routines in Healthcare to create Value in Handover moments, Paper presented at QUIS15 in Porto June 12-15 and included in the conference proceedings.
Gidhagen, M, Helkkula,A. Loebler, H. Jonas, J., Sörhammar, D., Tronvoll, B. (2017) Human-to-nonhuman value co-creation and resource-integration: parasocial actors in service ecosystem, , 5th Naples Forum on Service - University of Naples Federico II, Naples, Sorrento, Italy, July 6-9.
Hurley, E., Dietrich, T. and Trischler, J. (2017) Co‐designing transformative services for sensitive topics, presented at ANZMAC, December 4-6, Melbourne, Australia.
Karlsson, J. and Bergkvist, L. Service innovation implementation in healthcare – enablers and inhibitors. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Koskela-Huotari, K., Nariswari, A. and Palo, T. It’s Fika time! The role of materiality in the institutional maintenance of mundane practices. Bringing Institutional Theory to Marketing conference, May 29-30, 2017, Paris, France.
Koskela-Huotari, K., Siltaloppi, J. and Wieland, H. Dynamic construction of resource integrating actor’s identity. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy
Lidestam, H, Camén, C. and Lidestam B. (2017) Evaluation of cost drivers within the public bus transport in Sweden, Thredbo15, August 13-17, Stockholm.
Lidestam, H., Camén C. and Lidestam B. (2017) Utvärdering av kostnader i kollektivtrafiken, Presentation på 5:e nationella konferensen i Svensk transportforskning, oktober, KTH, Stockholm.
Lättman K., Friman, M., and L. E. Olsson: A new approach to accessibility. Perceived accessibility versus objectively measured accessibility in daily travel. Thredbo 15 Conference, August 13-17, Stockholm, Sweden
Magnusson, P.R., Bergkvist, L. and Skålén. P. Exploring patients as contributors to service innovation in primary healthcare. The 24th Innovation and Product Development Management Conference (IPDMC), June 11th-13th, Reykjavik, Iceland
Olsson, L. E. (2017). Travel satisfaction and life satisfaction among children in Canada, Sweden and Japan. Paper presented in the symposium session: “Child well-being and daily travel” convened by M. Friman and L. E. Olsson at the Association of Psychological Science (APS) International Convention of Psychological Science in Vienna, Austria.
Olsson, L. E. (2017). 6 Years of Research on Daily Travel and Well-Being Among Adults: But What About the Children? Presented at the 15th International Society in Quality of Life Studies Conference, Innsbruck, Austria
Olsson, L.E., Magnusson, P.R. & Sukhov. Don't prime for creativity under cost-saving constraints! The 24th Innovation and Product Development Management Conference (IPDMC), June 11th-13th, Reykjavik, Iceland
Olsson, L. E., & M. Friman. Energy-efficient business travel: motivation in behavior intervention programs. International Conference on Environmental Psychology, Aug 30- Sept 1, Spain
Otterbring, T. Appetite for destruction: Counterintuitive effects of attractive faces on people’s food choices. The 29th Annual Conference Human Behavior and Evolution Society (HBES) Conference, May 31-June 3, 2017, Boise, ID, USA.
Otterbring, T., & Kristensson, P. When dominance drives the dollars: Dominance mediates the effect of employee contact on consumer spending. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal
Otterbring, T., & Sela, Y. Sexy ads make hungry men financially impatient. The 29th Annual Conference Human Behavior and Evolution Society (HBES) Conference, May 31-June 3, 2017, Boise, ID, USA.
Otterbring, T. (2017). Appetite for destruction: Attractive faces alter people’s food choices. MAPP Conference 2017, November 23, 2017, Copenhagen, Denmark.
Otterbring, T. (2017). Appetite for destruction: Attractive faces alter people’s food choices. Association for Consumer Research (ACR) North American Conference, October 26-29, 2017, San Diego, CA, USA.
Otterbring, T. (2017). Attractive faces alter people’s food choices. The 26th Subjective Probability, Utility, and Decision Making (SPUDM) Conference, August 20-24, 2017, Technion, Israel.
Otterbring, T., & Sela, Y. (2017). Sexy ads make mated men financially impatient. The 18th Annual Convention of the Society for Personality and Social Psychology (SPSP), January 19-21, 2016, San Antonio, TX, USA.
Rodrigues, H., Otheguy, M, Tomášková, L., Baroň, M, Behrens, J.H., & Otterbring, T. (2017). Does culture play a role? The use of word association technique to understand Brazilian, Czech and Swedish consumers’ conceptual representation of “new world wine” and “old world wine.” Food & Society 2017 International Conference, November 17-19, 2017, Kuala Lumpur, Malaysia.
Rodrigues, H., Otheguy, M, Tomášková, L., Baroň, M, Behrens, J.H., & Otterbring, T. (2017). Effect of culture on conceptual representation of new and old world wine: A comparison between Brazil, Czech Republic and Sweden. The 12th Latin American Symposium of Food Science (12SLACA), November 4-7, 2017, Campinas, Brazil.
Rodrigues, H., Otterbring, T., Schwab, N.T., Behrens, J.H., & Goméz-Corona, C. (2017). Feminine food to male customers? Exploring men’s motivation to consume food made with flowers. The 12th Latin American Symposium of Food Science (12SLACA), November 4-7, 2017, Campinas, Brazil.
Rosenbaum, M. S., Kelleher, C., Friman, M., Kristensson, P., & Scherer, A. Re-placing place in marketing: A resource-exchange place perspective. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal.
Sebhatu, S. P. & Enquist B. (2017). Sustainability for transformation and societal
Sebhatu, S. P. & Enquist B. (2017). The role of Sustainable Developmental Goals (SDGs) for sustainable business Education. Presented FEKIS 2017, Malmö högskola, Malmö.
Skålén, P., Högström, C. and Löfgren, M. The transformation of the Swedish music field - implications for service markets and servitization. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal
Sörhammar, D., Kowalkowski, C. Tronvoll, B., Sklyar, A. (2017) Service ecosystem perspective on the digital service journey, 5th Naples Forum on Service - University of Naples Federico II, Naples, Sorrento, Italy, July 6-9.
Sörhammar, D., Tronvoll, B. and Kowalkowski, C. (2017) The Digital Service Journey – A Service Ecosystem Perspective, 26th Annual Frontiers in Service Conference, University of Fordham, New York, June 22-25
Trischler, J. (2017) Integrating Service Design as an Organizational Practice, presented at ANZMAC, December 4-6, Melbourne, Australia.
Tronvoll, B. and Håmpland, O. (2017) Music digital streaming – the formation of listening experience, 8th Annual Vienna Music Business Research Days, University of Music and Performing Arts, Vienna, Austria, September 12-14
Vink, J., Koskela-Huotari, K., Kristensson, P., Skålén, P. and Fjuk, A. Reflexive Practice as an Enabler of Service Innovation. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Vink, J., Tronvoll, B., Edvardsson, B., & Wetter-Edman, K. Reshaping Mental Models through Service Design to Foster Service Innovation. QUIS15 - The 15th International Research Symposium on Service Excellence in Management, June 12 - 15, Porto, Portugal
Vink, J., Tronvoll, B., Edvardsson, B., & Wetter-Edman, K. Doing Institutional Work in Service Ecosystems through Design. The 5th Naples Forum on Service, 6th - 9th June 2017, Sorrento, Italy
Vink, J., Wetter-Edman, K. & Aguirre, M. Designing for Aesthetic Disruption: Altering Mental Models in Social Systems through Designerly Practices, EAD12 (European Academy of Design), Rome, Italy, April 12-14
Vink, J., Tronvoll, B., Edvardsson, B., & Wetter-Edman, K. Reshaping Mental Models through Service Design to Foster Service Innovation. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Vink, J., and Koskela-Huotari, K. Reflexivity in institutional theory – Taking stock and moving ahead. The 33rd EGOS (European Group for Organizational Studies) Colloquium, Copenhagen, Denmark, July 6–8, 2017
Åkesson, M. and Löfberg. N. Expanding the joint-sphere of value co-creation through the use of remote services. 26th Annual Frontiers in Service 2017, June 22-25, New York, USA
Waygood, EOW; Friman, M; Olsson, LE; Taniguchi, A. (2017). Children’s Incidental Social Interaction During Travel. TRB 2017 Annual Meeting Poster Session Presentation, 10 January Washington, US
Waygood, E. O. W., Friman, M., Olsson, LE., & Taniguchi, A. (2017). Children’s Life Satisfaction and Travel Satisfaction: An International Study", The International Conference on Transport & Health (ICTH), Barcelona, 27-29 June 2017.

2016

Aal, K. Hammedi, W., Nasr,L. and B. Tronvoll, Immigration, new resources and new opportunities” a case study of Resource attraction, integration and transformation to create sustainable service ecosystems. 25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
Badinelli, R., Barile, S., Carrubbo, L., Tronvoll, B., & Walletzky, L. (2016), Market dynamics, a Complex Adaptive Systems view, ServSig - American Marketing Association International Service Research Conference at University of Maastricht, Netherland, June 17-19.
Bäccman, C., Hjärthag, F., & Almqvist, K. (2016). Improved resilience and well-being in a Swedish Naval Force after a counter piracy operation off the coast of Somalia. Scandinavian Journal of Psychology, 57(4), pp. 350-358.
Camén, C and Fellesson, M. (2016) Challenge the market: public procurement taken to court. Paper presented at IMSW, 4 th Interdiciplinary Market Studies Workshop, St Andrews, Scotland, June 2016.
Camén C. Lidestam, H. (2016) Beaktande av miljöaspekter vid utvärdering av högre kostander för upphandlad busstrafik, Transportforum, Linköping, Januari 2016.
Camén, C. and Lidestam, H. (2016) Do contracts restrict service innovation? QMOD conference, Rome, Italy.
Camén, C. and Lidestam, H. (2016) Kontrakt begränsar eller möjliggör de innovationer? Nationella Transportkonferensen LTH, Lund, Sverige.
Camén, C. and Fellesson, M. (2016) Challenging the market: public procurement taken to court, IMSW, St Andrews, Scotland.
Dahlin S. Camén C. and Eriksson H. (2016) Quality improvements and care procurement – friends or foes?, Servsig, Mastriched, Netherlands.
Charitsis, V. and A. Bradshaw (2016) Selling thyself: Communicative capitalism and the emergence of personal data markets. Paper presented a European Sociological Association (ESA) Research Network 18 Mid-term conference, Lisbon, Portugal September 8-10, 2016
Charitsis, V., and A. Bradshaw (2016) Selling your (digital) self. 13th Annual Historical Materlialism Conference, London, England, November 10-13, 2016.
Charitsis, V. and Skålén, P., Made to Run”: Biopolitical Marketing and the construction of the Self-Quantified Runner. 41st Macromarketing Conference, 13-15 July, Dublin, Ireland.
Dahlin, S., Camén, C. and Eriksson, H. (2016) Quality improvement and care procurement; friends or foes? Paper presented at Servsig, Maastricht Nederlands, June 2016.
Echeverri, P. (2016). In Situ Research: Statements on Contemporary Service Methodology. 26th Annual RESER Conference, Naples, Italy.
Enquist, B., Petros Sebhatu, S (2016) Values based Service Innovation for Sustainable Business 3.0, presented at Service Frontiers 2016, June 2016, Bergen, Norway.
Fellesson, M., and Salomonson, N. (2016) Dealing with difficult customers: A tension between service orientation ideals and daily front line work. Poster presented at 9th AMA SERVSIG International Service Research Conference, Maastrich, Holland, June 17-19, 2016.
Flowers, S., Echeverri, P., Magnusson, P. (2016) Gifts from the people: thinking about user resources. Open and User Innovation Conference 2016, Boston USA.
Friman, M., Olsson, L. E., Ettema, D. & Gärling, T. (2016). Measuring Satisfaction with Travel and Emotional Wellbeing. Paper presented in the Thematic session: "Travel and Wellbeing" convened by M. Friman and L. E. Olsson at the 31st International Congress of Psychology, Yokohama, 24-29 Jul.
Friman, M., Olsson, L. E., Sukhov, A., och Magnusson, P. (2016). Citizen involvement in the development of Bus Rapid Transit. Recent advances in retailing and services science, Edinburgh, Scotland July 2016
Friman, M., Olsson, L. E., Sukhov, A., och Magnusson, P. Vem ska vi lyssna på? - Medborgar- och kundinvolvering i idéutveckling, Transportforum, Januari 2016.
Fyrberg Yngfalk A. and J Hvenmark: Changing perspectives – changing dynamics? On neoliberal capitalism’s impact on the government-nonprofit nexus, ISTR - International Society for Third Sector Research, June 28 - July 1, Stockholm, Sweden.
Högberg,J., Olsson, M., Gustafsson, A. and E. Wästlund: Gamified in-store shopping: A field experiment integrating gamification with location based services,EIRASS 2016, July 11-14, Edinburgh, Scotland
Koskela-Huotari, K., Silaltoppi, J., and S.L. Fargo, Designing institutional complexity to enable innovation in service ecosystems. The 49th Hawaii Interrnational Conference on System Sciences, January 5-8, Kauai, Hawaii, USA.
Koskela-Huotari, Kaisa, Nariswari, Ange and Palo, Teea, Is your coffee brewed or poised? – A study of system dynamics of market evolution. 4th Interdisciplinary Market Studies Workshop, June 8-10, University of St Andrews, UK.
Koskela-Huotari, K and Skålen, P., Extending the service ecosystems perspective on market evolution [For Doctoral Colloqium]. 5th Forum on Markets and Marketing (FMM2016), June 13-16, Venice, Italy.
Koskela-Huotari, K and H. Wieland, Value-in-context — A systemic and institutional perspective on value determination. 5th Forum on Markets and Marketing (FMM2016), June 13-16, Venice, Italy.
Koskela-Huotari, K., The evolution of markets - a service ecosystems perspective (For Doctoral Consortium). 25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
Koskela-Huotari, K., Skålén, P., Kristensson, P., and A. Fjuk, Changing institutionalized business logics through service design practices – The case of Telenor Banka.25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
Koskull, C., Skålén, P. and Syrjälä, H(2016) ‘Transformative Service Practices – An Ethnography in Eldercare’, SERVSIG, Maastricht University, 17-19 June.
Lu, C Different Perspectives on Innovation in Public Transport Service – A Literature Review. The 4th International Conference on Social Science and Management, May 10-12, 2016 Osaka, Japan
Löfberg, N., Aichagui, V., Johansson, E., Witell, L. and B. Lagerholm. A longitudinal study of servitisation and dynamic capabilities in SMEs, Spring Servitization Conference, Manchester, UK, May 16-17, 2016.
Netz, J., Sukhov, A., Magnusson, P., and L.E. Olsson, Intuitive judgments might not be that intuitive after all: Insights from think-aloud protocols in idea assessment. CIM Community Workshop, 13-14 Oktober, Potsdam, Germany.
Olsson, M., Högberg, J., Wästlund, E., and A. Gustafsson. In-store Gamification: Testing a Locaiton-Based Treasure Hunt App in a Real Retailing Environment, Proceedings of the Forty-Ninth Annual Hawaii International Conference on System Sciences, January 5-8, 2016, Computer Society Press.
Otterbring, T: Herring or hamburgers: Attractive male employees increase women’s preferences for healthy food. 25th Annual Frontiers in Service 2016, June 23-26, Bergen, Norway.
Otterbring, T: Fresh fruit or French fries? Mate-attraction motives produce sex-specific food preferences. The 28th Annual Conference Human Behavior and Evolution Society (HBES) Conference, June 29-July 2, 2016, Vancouver, Canada.
Otterbring, T. (2016). When beauty is bad: Counter-intuitive effects of attractive faces on people’s food choices. The 5th Nordic Retail and Wholesale Conference, November 9-10, 2016, Aarhus, Denmark.
Otterbring, T., & Kristensson, P. (2016). Employee contact and its impact on consumer spending and affect. The 5th Nordic Retail and Wholesale Conference, November 9-10, 2016, Aarhus, Denmark.
Otterbring, T., Ringler, C., Sirianni, N.J., & Gustafsson, A. (2016). The role of employee physical dominance on male customers’ status-signaling consumption. Association for Consumer Research (ACR) North American Conference, October 27-30, 2016, Berlin, Germany.
Otterbring, T. (2016). When beauty is bad: Attractive faces alter people’s food choices. Association for Consumer Research (ACR) North American Conference, October 27-30, 2016, Berlin, Germany.
Otterbring, T., & Shams, P. (2016). Might a fat female food menu model make you choose healthier foods? Examining the effect of body type on food choices using eye-tracking methodology. 7th European Conference on Sensory and Consumer Research (Eurosense 2016), September 11-14, 2016, Dijon, France.
Otterbring, T. (2016). The sweet link between eye-candy and candy consumption: Attractive opposite-sex faces increase individuals’ inclination to choose sweets over fruit. 7th European Conference on Sensory and Consumer Research (Eurosense 2016), September 11-14, 2016, Dijon, France.
Otterbring, T. (2016). Healthy or wealthy? Mate attraction motives produce sex-specific consumption preferences for various foods and beverages. 7th European Conference on Sensory and Consumer Research (Eurosense 2016), September 11-14, 2016, Dijon, France.
Otterbring, T. (2016). When chicks prefer chicken over chips: Good-looking guys make women more willing to consume healthy food. The 23rd International Conference on Recent Advances in Retailing and Consumer Services Science, July 11-14, 2016, Edinburgh, UK.
Otterbring, T. (2016). When beauty is bad: Attractive faces trigger unhealthy food choices. The 28th Annual Conference Human Behavior and Evolution Society (HBES) Conference, June 29-July 2, 2016, Vancouver, Canada.
Otterbring, T. (2016). Vintage wine or vegetables: Sex-specific mating tactics in drinking and dining. The 45th European Marketing Academy (EMAC) 2016 Conference, May 23-27, 2016, Oslo, Norway.
Otterbring, T. (2016). Attractive faces and people’s food choices: Can beauty be bad? The 2nd Asian Sensory and Consumer Research Symposium, May 15-17, 2016, Shanghai, China.
Otterbring, T. (2016). Fresh fruit or French fries: Attractive male employees make women more willing to consume healthy food. The 2016 Annual Spring Conference of the American Collegiate Retailing Association (ACRA), April 13-16, 2016, New York, US.
Otterbring, T. (2016). Chicken or champagne: Sex-specific mating tactics in drinking and dining. European Human Behavior and Evolution Association 2016, April 5-8, London, UK.
Otterbring, T. (2016). Don’t touch, but please spend more money! Prohibition of product touch increases money spent in the store and triggers conspicuous consumption. The 17th Annual Convention of the Society for Personality and Social Psychology (SPSP), January 28-30, 2016, San Diego, CA, USA.
Pettersson, P., Deregulation of Welfare and Religion – New Challenges to the Church of Sweden by Neoliberal Market Values. Third ISA Forum of Sociology, Vienna, Austria, 10-14 July 2016
Olsson LE, Friman, M., Lättman, M. and A. Taniguchi: Thematic session: Travel and Wellbeing, ICP2016 - 31st International Congress of Psychology, July 24-29, Yokohama, Japan
Otterbring, T: When chicks prefer chicken over chips: Good-looking guys make women more willing to consume healthy food, EIRASS 2016, July 11-14, Edinburgh, Scotland
Petros Sebhatu, S. and Enquist, B. (2016) Values Based Service Eco-System for a City Region - Public transit context, SERVSIG 2016, June 2016, Maastricht, Holland.
Petros Sebhatu, S. and Enquist, B. (2016) The dialectic between Stewardship and Hyper Norms for Societal Transition. International Marketing Ethics and Corporate Social Responsibility: An Academic Symposium, Lille France, April 2016.
Tokar, O., Böhmann, T., Edvardsson, B. & Tronvoll, B. (2016), Theorizing boundary resources across the boundaries of service ecosystems. An empirical exploration in mental health care, 25th Annual Frontiers in Service Conference, Norwegian School of Economics, Bergen, June 23-26
Sarasini, S., Marcus, L., Karlsson, M., Strömberg, H., & Friman, M. (2016). Integration as a conduit for sustainable forms of Mobility as a Service. ITS World Congress 2016 10 - 14 October in Melbourne, Australia
Skarin, F. Olsson L E, Friman, M, Goal setting and future travel behavior intentions. EIRASS July 11-15, Edinburgh Scottland.
Sukhov, A., The influence of elaboration and perceived comprehension in evaluation of ideas. CIM Community Workshop, 13-14 Oktober, 2016, Potsdam Germany.
Sukhov, A., Friman, M., Olsson, LE and P. Magnusson, Citizen involvement in the development of Bus Rapid Transit.EIRASS 2016, July 11-14, Edinburgh, Scotland
Vink, J., Wetter-Edman, K., Tronvoll, B. & Edvardsson, B. (2016) Well-Being through Designing: Co-Design as a Promising, Practical Approach to Enhancing the Well-Being of Actors, ServSig - American Marketing Association International Service Research Conference at University of Maastricht, Netherland, June 17-19.
Rahim, R. & Friman, M. (2016). An analysis of ease of use of public transport services based on customer perceptions before, onboard, and after the journey. 19th International Symposium of Indonesian Inter University Transportation Studies Forum 2016, October 11-13 at Islamic University of Indonesia. Yogyakarta, Indonesia
Vink, J., Wetter-Edman, K., Edvardsson, B., and Tronvoll, B. (2016) Understanding the Influence of the Co-Design Process on Well-Being, ServDes – Service Design & Innovation Conference, Copenhagen, Denmark 24-26 May
Waygood, EOW; Friman, M; Olsson, LE; Taniguchi, A. (2016). Children’s transportation and incidental social interaction: evidence from Canada, Sweden, and Japan. Presentation at the International Conference on Transport & Health, San Jose State University in San Jose, California, 13-15 June.
Wieland, H, Nariswari, A, Vargo, S, L. and K Koskela-Huotari: Service Ecosystems as Complex Adaptive Systems [Presentation in special Session "Markets and Complex Adaptive Systems"]. SERVSIG International Research Conference 2016, June 17-19th, Maastricht, The Netherlands.

2015

Aichagui, V., Johansson, E., Löfberg, N., and L. Witell. Servitization in SME manufacturing firms - a one-way road? QUIS 14 Symposium on Service Excellence in Management, Shanghai, China, June 18-21
Angulo, J., Fischer-Hübner, S., Pulls, T. and Wästlund, E. (2015) Usable Transparency with the Data Track: A Tool for Visualizing Data Disclosures. In: CHI ’15 Extended Abstracts on Human Factors in Computing Systems. Paper presented at Conference on Human Factors in Computing Systems. ACM Digital Library, Seoul, Korea
Camén, C. and Fellesson, M. (2015) Appeals against public transport procurement processes: an empirical study of complainants’ arguments and court decision, Thredbo 14Conference, Santiago, Chile.
Camén, C. and Lidestam H. (2015), Subjective criteria in procurement of public bus transports, Thredbo 14 Conference, Santiago, Chile.
Camén, C. and Lidestam H. (2015) Dominating factors contributing to the high(er) cost for public bus transports in Sweden, Thredbo 14 Conference, Santiago, Chile.
Charitsis, V. (2015) Self-quantification and the dividuation of life: A Deleuzian approach. Data Power, June 22-23, Sheffield, England.
Charitsis, V., and M. Laamanen (2015) Colonising dissent: Proprietary social media and online social movement activity. 12th conference of the European Sociological Association, August 25-28, Prague, Czech Republic.
Charitsis, V., and P. Skålén (2015) The dormant prosumer: Self-quantification and the commodification of sleep. 8th Interpretative Workshop on Consumer Research, April 16-17, Edinburgh, Scotland.
Caridà A., Colurcio M. and B. Edvardsson (2015) Modes of resource integration driving value co-creation: an empirical investigation in virtual brand communities (VBCs), Paper presented at Naples Forum June 9-12 2015, University of Naples, Italy
Fransson, M, Quist, J & Skålén, P (2015) Why do public services fail?: A service logic study of failure demand, Full paper presented at International Research Society for Public Management Conference, Birmingham, 30 March - 1 April.
Friman, M., Olsson, L. E., Ståhl, M., Ettema, D., & Gärling, T. (2015). Vardagsresans betydelse för känslomässigt välbefinnande. Presentation på 4:e nationella konferensen i Svensk transportforskning 21-22 oktober, Karlstads Universitet
Gärling, T., & Friman, M. (2015). Travellers´ Evaluations Before, During and After Travel:
What Difference Does it Make? Presented in the work shop “Travel and wellbeing” convened by Dick Ettema and Margareta Friman at the IATBR, UK, 19-23 July 2015.
Heinonen, K. and B. Tronvoll (2015) The layers of value; a conceptualization of the phenomenological notion, Naples Forum on Service - University of Naples Federico II, Naples, Italy 9-12 July
Koskela-Huotari, K. and Wieland, H. (2015) Institutional perspective on value determination. The 2015 Naples Forum on Service, June 9-12, 2015, Naples, Italy.
Koskela-Huotari, K., Siltaloppi, J. and Vargo, S.L. (2015) Understanding institutional complexity in service ecosystems – insights from social network theory and systems thinking. The 2015 Naples Forum on Service, June 9-12, 2015, Naples, Italy.
Koskull, C., Strandvik, T. & Tronvoll, B. (2015) Mission impossible' - Emotional strategizing in service innovation management, 31st EGOS Colloquium Organizations and the Examined Life: Reason, Reflexivity and Responsibility, Athens, Greece, July 2-4.
Letaifa, S.B., Edvardsson B., and Tronvoll, B. (2015) The role of social platforms in transforming social ecosystems, GIKA 2015, 5th Global Innovation and Knowledge Academy, University of Valencia, Spain 13-16 July.
Lu, C., Gottfridsson, P., and M. Fellesson (2015) Different perspectives on innovation policy: A critical literature review, 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment, June 19th-21th, Shanghai, China, 2015.
Lu, C., Gottfridsson, P., and M. Fellesson (2015) Travel experience creation through self-service mobile device in Chinese context, 14th International Research Symposium on Service Excellence in Management: Collaborative Innovations in the Network Environment, June 19th-21th, Shanghai, China, 2015.
Lättman, K., Olsson, L. E. & Friman, M. (2015). Development and test of the Perceived Accessibility Scale (PAC) in public transport. Poster presented at the ICPS (International Convention of Psychology Science Conference). Amsterdam, The Netherlands, 12-14 March.
Löfberg, N. and Åkesson, M. (2015) Remote services: creating a platform for value co-creation, QUIS 14 Conference, June 19-21, Shanghai, China.
Netz, J., Sukhov, A., and P. Magnusson (2015) Exploring the merits of internal outsourcing to increase effectiveness and efficiency in idea screening. IPDMC, The 22nd Innovation Product Development Management Conference, June 14-16th, Copenhagen, Denmark.
Otterbring, T. (2015) Attractive-looking men decrease women’s preferences for unhealthy food products. The 11th Pangborn Sensory Science Symposium, August 23-27, 2015, Gothenburg, Sweden.
Otterbring, T. (2015). Customers enjoy employee-displayed joy: A smiling employee influences customer affect and satisfaction. The 23rd Nordic Academy of Management Conference, August 12-14, 2015,Copenhagen, Denmark.
Otterbring, T. (2015) Decompression zone deconstructed: Products located at the store entrance do have an impact on sales. The 23rd Nordic Academy of Management Conference, August 12-14, 2015, Copenhagen, Denmark.
Otterbring, T. (2015). Handsome hunks and conspicuous consumption: Muscular male employees increase male conspicuous consumption. The 23rd Nordic Academy of Management Conference, August 12-14, 2015, Copenhagen, Denmark.
Otterbring, T. (2015) A persuation demonstration: Customers' use of persuation knowledge negatively influences apporach behaviors and money spent in-store. The 23rd Nordic Academy of Management Conference, August 12-14, 2015, Copenhagen, Denmark.
Otterbring, T. (2015) Greet them to treat them: The effect of a greeter on customer affect and purchase behavior. The 22nd International Conference on Recent Advances in Retailing and Consumer Services Science, July 27-30, 2015, Montreal, Canada.
Otterbring, T. (2015) Muscular male employees increase men’s conspicuous consumption. The 25th Subjective Probability, Utility, and Decision Making (SPUDM) Conference, August 16-20, Budapest, Hungary.
Otterbring, T., Sirianni, N.J., Ringler, C., and A. Gustafsson (2015) Physically fit frontline employees increase male conspicuous consumption. The 2015 La Londe Conference on Marketing Communications and Consumer Behavior, Jun 2-5, 2015, La Londe, France.
Otterbring, T., Sirianni, N.J., Ringler, C., and A. Gustafsson (2015) Muscular male employees make men spend more money. The 44th European Marketing Academy (EMAC) 2015 Conference, May 26-29, 2015, Leuven, Belgium.
Otterbring, T., and A. Gustafsson (2015) Gasoline is masculine: Only a male greeter increases gas station customers' apporach behaviours, satifaction, and store loyalty. The 24th Annual Frontier in Service Conference, July 9-12, 2015, San José, California, USA.
Otterbring, T. (2015). Gasoline isn’t feminine: Only a male greeter increases gas station customers’ approach behaviors, satisfaction, and store loyalty. The QUIS14 International Research Symposium on Service Excellence in Management, June 18-21, 2015, Shanghai, China.
Otterbring, T. (2015) A satisfying smile: The influence of employee-displayed smiling on customer emotions and satisfaction. The QUIS14 International Research Symposium on Service Excellence in Management, June 18-21, 2015, Shanghai, China.
Otterbring, T. (2015) Pleasure mediates the effect of a greeter on customers' approach tendencies. The 2nd Triennial AMA/ACRA Retailing Conference, March 4-7, 2015, Miami, Florida, USA.
Skålén, P (2105) ‘User-driven Service Innovation in Primary Care’, Public service innovation and the delivery of effective public services, 15-16 October, National University of Public Service, Budapest, Hungary.
Skålén, P., Varman, R. (2015) Derealization of Subaltern and Violence in Service Encounters Transformative Consumer Research, May 31 – June 2, Villanova University, USA.
Stampacchia P., Colurcio M. and B. Edvardsson (2015( Value in use in social context: Analysing how social actors co-create value, Paper presented at Naples Forum June 9-12 2015, University of Naples, Italy.
Sukhov, A., Magunsson, P. and L.E. Olsson (2015) A conceptual mode of the idea construct in innovations contexts - Laying the groundwork for a generative idea assessment approach. The 75th Annual Meeting of the Academy of Management. August, Vancouver, British Columbia, Canada.
Sukhov, A., Magunsson, P. and L.E. Olsson (2015) Rethinking idea assessment: The generative approach. Innovation and Product Development Management Conference, June, Copenhagen, Denmark.
Sukhov, A., Olsson, L.E., and P. Magnusson (2015) The downside of ambiguity. Innovation and Product Development Management Conference. June, Copenhangen, Denmark.
Tokar, O., Böhmann, T. and B. Tronvoll. (2015) Facilitating Service Systems Integration with Service Boundary Objects: An Empirical Exploration in Mental Health Care, 14th International Research Symposium on Service Excellence QUIS14), China Europe International Business School (CEIBS), Shanghai, China, June 18-21, 2015.
Tronvoll, B. (2015) Philosophical Foundations for Research and their Implications on Service Research, Naples Forum on Service - University of Naples Federico II, Naples, Italy 9-12 July.
Tuominen T., Edvardsson B. and J. Reynoso (2015) Actors inhibiting and enabling Service Innovation: Bringing the Performative View on Organisational Routines to Service Innovation, QUIS 14 Conference, June 10-13 , China Europe International Business school (CEIBS) and Fudan University, Shanghai China.
Waygood, O. E., Olsson, L. E., Friman, M. & Taniguchi, A. (2015). Children’s trip to school and psychological well-being, presentation at the 1st International Conference on Transport & Health (ICTH), London, England, 6-8 July 2015
Waygood, O. E., Olsson, L. E., Friman, M. & Taniguchi, A. (2015). Transport and Child Well-Being, presentation at the 1st International Conference on Transport & Health (ICTH), London, England, 6-8 July 2015.
Westman, J., Olsson, L. E., Gärling, T., & Friman, M. (2015). Children’s Travel to School: Satisfaction, Current Mood, and Cognitive Performance. Poster presented at the ICPS (International Convention of Psychology Science Conference). Amsterdam, The Netherlands, 12-14 March.
Wästlund, E., Shams, P., and T. Otterbring (2015) Peripheral vision and the consumer choice process. The 2nd Triennial AMA/ACRA Retailing Conference, March 4-7, Miami, Florida, USA.
Åkesson, M. and Edvardsson, B. (2015) Role transformation in self-service based systems, Naples Forum, June 9-12, University of Naples, Italy

2014

Angulo, J., Wästlund, E. and Johan, H. (2014). What Would It Take for You to Tell Your Secrets to a Cloud?: Studying decision factors when disclosing information to cloud services. Secure IT Systems: 19th Nordic Conference, NordSec 2014, Tromsø, Norway, October 15-17, 2014, Proceedings. Paper presented at Nordic Conference on Secure IT Systems (pp. 129-145). , 8788.
Bolton, R., Tarasi, C., Gustafsson, A., and L. Witell (2014) How Contextual Variables Moderate the Antecedents of Customer Satisfaction Across Service Activities, Channels and Markets. The 23rd Annual Frontiers in Service Conference, June 26-29, 2014, Miami, Florida.
Charitsis, V. (2014) Better living through data? "Tracking" the self-quantified runner. Poster presented at the 9th Consumer Culture Theory Conference, Helsinki, Finland, June 26-29, 2014.
Charitsis, V., Skålén, P., and H. Huzell (2014) Constructing the data-prosumer: self-quantification and the gamification of running in Web 2.0 platforms. The Dynamics of Virtual Work: the Transformation of Labour in a Digital Global Economy International Conference, London, England, September 3-6, 2014.
Corulcio, M., Edvardsson, B., and A. Carida (2014) Resource integration in innovation processes: a literature review. Paper presented at The 2nd Interantional Conference on the Human Side of Service Engineering, Krakow, Poland, July 19-23, 2014.
Edvardsson, B., Tronvoll, B., and L. Witell (2014) Key concepts in Service Innovation Research: -Value proposition. Forum on Markets and Marketing, Karlstad University, Sweden, June 16-19, 2014.
Edvardsson, B., Tronvoll, B., and L. Witell (2014) Key concepts in Service Innovation Research - ACTORS; RESOURCES AND INSTITUTIONS, American Marketing Association ServSig conference, Services Marketing in the New Economic and Social Landscape, Thessaloniki, June 13-15, 2014.
Fellesson, M., and N. Salomonsson (2014) Good service work and bad customer behavior. Paper presented at the AMA Servisg, 2014, Thessaloniki, Greece, June 13-15, 2014.
Fellesson, M., and N. Salomonsson (2014) Frontline employees' expectations about customers: disturbance or co-creators of value? Paper presented at the Australian and New Zealand Marketing Association Annual Conference (ANZMAC) Brisbane, Australia, December 1-3, 2014.
Gottfridsson, P., och M. Åkesson (2014) Introducing High-tech services in a low-tech service context. How does customers react to changed roles, 23rd Frontiers in Service Conference, Miami, USA.
Gärling, T. & Friman, M. (2014). Unsustainable Travel Becoming (More) Sustainable.
Presented in the symposium “sustainable consumption” convened by Lucia Reisch and John Thogersen at the International Congress of Applied Psychology, Paris, 8-13 July 2014.
Karlsson, J., Camén, C. and Sundström, E. (2014) Frontline employees as value negotiators in service innovation. 23rd Frontiers in Service Conference, Miami, USA, June 26-29
Karlsson, J., Engen, M. and Skålén, P. (2014) Frontline employees´ role in practice based service innovation. 21st International Product Development Management Conference (IPDMC), Limerick, Ireland, June 15-17.
Klaus, P., and B. Edvardsson (2014) The role of servie systemns in executing customer-service experience strategies: A critical examination of existing practices, 13th International Reserach Conference in Service Managment, La Londe les Maures, France, May 27-30, 2014.
Koskull, C., Strandvik, T., and B. Tronvoll (2014) Emotional strategizing in service innovation management, ServSig American Marketing Association International Service Research Conference, Thessaloniki, Greece, June 13-14, 2014.
Kristensson, P., Wästlund, E. & Söderlund, M. (2014). Changing customer behavior towards the greener. Paper presented at Frontiers in Service conference, June 26-29, 2014, Miami, Florida, USA.
Löfberg, N. (2014) Tracing a service business logic in manufacturing firms. 3rd International Business Servitization Conference, Bilbao, Spain, November 13-14, 2014.
Myhrén, P., and L. Witell (2014) Organising for customer driven co-creation in new service development. AMA Servsig, June 13-15, Thessaloniki, Greece.
Olsson, L. E., Ettema, D., Gärling, T., & Friman, M. (2014). Omständigheter, upplevelser och känslor vid resor – en pilotstudie. Presentation på 3:e nationella konferensen i Svensk transportforskning 21-22 oktober, Campus Norrköping, Linköpings Universitet
Otterbring, T. (2014) Smile for a while: Pleasure meditates the effect of employee-displayed smiling on customer satisfaction. The 4th Nordic Retail and Wholesale Cnference, Stockholm, Sweden, November 5-7, 2014.
Otterbring, T., Wästlund, E., Shams, P. and A. Gustafsson (2014) Eye-tracking customers' in store search behavior: The effect of store familiarity on visual attention at different stages of the search process. In 2014 Shopper Marketing & Pricing Conference, Stockholm, Sweden, May 8-10, 2014
Pettersson, P. (2014) Is the Swedihs state secular when religious service functions are integrated in public institutions? Paper presented at the EUREL Conference, 23-24 October, Lublin, Poland.
Pettersson, P. (2014) The impact of contractual relationships to the identity and values of religious organizations - a pilot study in Sweden. Paper presented at the XVIII International Sociological Association, ISA, World Congress of Sociology, Yokohama, Japan, 13-19 July, 2014.
Taniguchi, A., Grääs, C., & Friman, M. (2014). Does “Happiness during travel” lead to sustainable transport? Poster presented at the 18th European Conference on Mobility Management, Florence, Italy, May 7-9.
Witell, L., Snyder, H., Gustafsson, A., Fombelle, P., and P. Kristensson (2014) Competing categories of service innovation, Global Marketing Conference, Singapore, July 15-18, 2014.

2013

Andreassen, T.W., Gustafsson, A., and H. Gebauer, (2013) To co-produce or not? The case of technology-enabled services, QUIS13, June 10-13, Karlstad University, Sweden.
Angulo, J. and Wästlund, E. (2013). Profiles: prototyping an online information segregation service. In: Kurosu, M., (Ed.), Human-Computer Interaction: Users and Contexts of Use, volume 8006, Proceedings Part III. Paper presented at 15th International Conference HCI International Las vegas Nevada USA 21-26 jun. Springer
Bolton, R., Wästlund, E., Gustafsson, A., and L. Witell (2013) What drives the drives of customer satisfaction? Understanding how across-channel participatioin and country of origin affect the drivers of customer satisfaction, QUIS13, June 10-13, Karlstad University, Sweden.
Camén, C., and M. Åkesson (2013) Do contracts restrict front-line employees to be innovative and co-create value, QMOD Conference on Service Quality and Service Science, Portoroz, Slovenia.
Charitsis, V., and P. Skålén (2013) The empowerment oxymoron: Conceptualizing control of working consuemrs on Web 2.0 platforms, 7th Interpretative Workshop on Consumer Research, University of Pisa, Brussels, Belgium.
Cova, B., Pace, S., and P. Skålén, (2013) Unraveling Firm-Consumer Value Co-Creation as Alignment Practices Onine: The Case of AlfaRomeo/Alfisti, Nordic Academy of Management, Reykjavik, Iceland
Davoudi, S. and M. Johnson (2013) Exploring customer-driven, dynamic key performance indicators, EIASM Barcelona September 2013.
Davoudi, S., Högström, C., Löfgren, M., and M. Johnson (2013) Customer satisfaction in public transit, NFF- Iceland, August, 2013.
Edvardsson, B., Kleinaltenkamp, M., McHugh, P., Tronvoll, B., Watts, J., Windahl, C. (2013) Institutional logics matter, Naples Forum, June 18-21, University of Naples, Italy.
Edvardsson, B., Tronvoll, B., and L. Witell (2013) A conceptualization of service innovation as reconfiguration of actors, resources and institutions, First International Workshop on Service Innovation Research, September 18-20, University of Magna Graecia Di Catanzaro, Italy.
Enquist, B., Johnson, M., Lundgren, F., and Å. Rönnbäck (2013), Business Excellence 2.0, QMOD 17th, September, 2013, Portoroz, Slovenia
Enquist, B, Sebhatu, S. Petros, Johnson, M. (2013) Transcendence for Business Logics in Value Networks for Sustainable Service Business, Naples Forum on Service, 18-21 June, 2013 at Ischia, Italy.
Finsterwalder, J., Edvardsson, B. (2013) The Actors' Personalities and value Co-Creation in Service systems. Naples Forum, June 18-21, University of Naples, Italy.
Finsterwalder, J., Edvardsson, B. (2013) The influence of personality sysems on value co-creation in service systems, QUIS 13 Conference, June 10-13, Karlstad University, Sweden.
Friman, M., Taniguchi, A., and C. Grääs (2013) Satisfacton with travel, goal achievement, and voluntarly behavioral change, Presentation at the Biennial
Fyrberg-Yngfalk, A., Pace, S., Cova, B., and P. Skålén (2013) Confession inside consumer tribes: Refraiming control through pastoral power, Consumer Culture Theory Conference, 10-12 June, Tucson, USA.
Fyrberg-Yngfalk, A., Pace, S., and P. Skålén (2013) Confession as a Fresh Perspective: Reframing Control inside Consumer Tribes, 7th Interpretative Workshop on Consumer Research, University of Pisa, Brussels, Bergium.
Gebauer, H., Johnson, M. Enquist, B., Sebhatu, S. (2013),Service systems Innovation in complex settings, The 22nd Nordic Academy of Managment Conference Iceland, August, 2013.
Gebauer, H., Petros Sebhatu, S., Johnson., M. and B. Enquist (2013) Innovation in complex service systems. The 4th International Research Symposium in Service Managment (IRSSM-4) Marian International Institute of Managmentn, Kuttikkanam Kerala, India, July 2-6.
Gebauer, H., U. Messmer, C. Lüthi, L. Schöbitz, L. Strande T. Larsen and M. Johnson, (2103), Inclusive’ business model innovations for transformative services, NFF- Iceland, August,2013.
Gebauer, H., Johnson, M., Enquist, B., and S. Petros Sebhatu (2013) Innovation in complex service systems, NFF Iceland, August 2013.
Gustafsson, A., Fombelle, P., and L. Witell (2013) What is service innovation? The 2013 Naples Forum on Service, June 18-21, Ischia, Italy.
Gärling, T., Ettema, D. & Friman, M. (2013, September). The need to change how people think about the consequences of travel. In M. Friman (Convener), Sustainable travel. Symposium conducted at the 10th biennial Conference on Environmental Psychology in the symposium on sustainable travel, Magdeburg, Germany.
Gärling, T., Ettema, D. & Friman, M (2013) The Need to Change How People Think About the Consequences of Travel. Presentation at the 10th Biennial Conference on Environmental Psychology in the symposium on Sustainbable travel.
Gärling, T., Ettema, D., Friman, M., & Olsson, L. E. (2013). How Daily Travel Influences Emotional Well-Being, paper presented at the 2nd national conference on transport research, Göteborg, Sweden, 22-23 October.
Gärling, T., Olsson, L.E., Ettema, D., and M. Friman (2013) Influences on Current Mood of Expereinced Sequences of Events. Poster Presented at the APS 25th Annual convetntion, Washington D.C. USA 23-26 May.
Helkkula, A., Kowalkowski, C and B. Tronvoll (2013) Different approaches to serice innovation and their contribution of value co-creation, Workshop on Service Innovation Research , Catanzaro, Italy. September 18-20.
Kaluza, J., Skålén, P. (2013) Addressing Public Sector Challenges from a Service Logic Perspective, 22nd Nordic Academy of Management Coference, August 21-23, University of Iceland, Iceland.
Klaus, P., Edvardsson, B., (2013) Measuring customer experiences and value-in-context through the lens of Service -Dominant-Logic, Service Frontiers conference, July 3-5, National Taiwan University, Taipei, Taiwan.
Klaus, P., and Edvardsson, B. 2013, "A critical examination of service system’s role in implementing customer experience strategies," Cambridge Academic Design Conference, Cambridge, England, September 4-5.
Molander, S., Fellesson, M., & Friman, M. (2013). Market orientation in dyads, paper presented at the 2nd national conference on transport research, Göteborg, Sweden, 22-23 October.
Olsen, L.L., Witell, L., and A. Gustafsson (2013) Turning the customer satisfactions number into action:The key to succeed with customer satisfaction programs, QUIS13, June 10-13, Karlstad University, Sweden.
Otterbring, T., Löfgren, M., and M. Lestelius (2013) Packagin in new light, Nordic Academy of Managment conference, Reykjavik, Iceland, August 21-23.
Otterbring, T., Ringler, C., Sirianni, N., and A. Gustafsson (2013) Entering consumption: A greeter at the store entrance positively influences customers' spending, satisfaction, and employee perceptions, ACR North American Conference, Chicago IL (October 3-6).
Otterbring, T., Wästlund, E., and A. Gustafsson (2013) Seen but not recalled: investigating the effects of digital signage with eye-tracking, QUIS13, June 10-13, Karlstad University, Sweden.
Pettersson, P. (2013) The inconsistent religious logics of belonging, behaving and believing, on the interplay between collectivistic and individualistic religion. Paper presented at the 32nd Conference in the International Society for the Sociology of Religion - SISR, 27-30 June, 2013, Turku/Åbo, Finland.
Pettersson, P., (2013) Values expressing unity in diversity - a study of the complex relation between majority cultures and minority religions across Europe. Paper presented at the 32nd Conference in the international Society for the Sociology of Religion - SISR, 27-30 June, 2014, Turku/Åbo, Finland.
Roos, I., Löfgren, M., and B. Edvardsson (2013) Customer-support Service from a Relationship Perspective, QUIS 13 Conference, June 10-13, Karlstad University, Sweden.
Salomonsson, N., and M. Fellesson, (2013) Between a rock and a hard place - customer ideals, Organizational Realities and Misbehaving customers in frontline work. 20th International Conference on Recent Advances in Retaliling and Consumer Service Sciences (EIRASS) Philadelphia, USA July 7-11.
Sebhatu S. and Enquist, Bo-Jacob (2013) Sustainable and innovative Public Transit -Bus Rapid Transit (BRT) system thinking embedded in social and environmental context, QMOD 16th, September, Portoroz, slovenia
Sebhatu, Samuel P.; Erzigkeit, Fenya; Petrescu, Alina (2013), Is Corporate Governance defying Corruption?, 10th WORKSHOP ON CORPORATE GOVERNANCE, ISSN 2295 – 1687, Brussles, Belgium
Sebhatu, Samuel Petros, Enquist, Bo, Johnson Mikael, Gebaur, Heiko (2013), Innovation in complex service systems, International Research Symposium on Service Management, (IRSSM-4),July 02-06,2013, Kerala, India
Skålén, P., Abdul Aal, K. (2013) Co-creating the Arab Spring: Service Marketing, Emanicpation and Freedom, Nordic Academy of Management, Reykjavik, Iceland.
Webb, A., Peck, J., and A. Gustafsson (2013) Do Not Touch Me, But Please Do: Consumer misjudgment on comfort with initiating and receiving interpersonal touch, ACR North Merican Conference, Chicago IL (October 3-6).
Tronvoll, B. (2013) Novel marketing perspectives calls for an in-depth understanding of philosophical assumptions, Naples Forum on Service, June 18-21, Ischia, Italy.
Westman, J., Olsson, L. E., Friman, M., & Gärling, T. (2013). Children’s travel experiences depending on age and characteristics of the school commute, paper presented at the 2nd national conference on transport research, Göteborg, Sweden, 22-23 October.
Wetter-Edman, K., and C. Camén (2013) Design thinking in the public procured contract - is it possible? QUIS 13 Conference, June 10-13, Karlstad University, Sweden.
Wetter-Edman, K., and P. Magnusson (2013) Design as a driver for servitization, The 20th International Product Development Management Conference, Paris, France.
Wetter-Edman, K., and P. Magnusson (2013) Narrative for probing context. Observing Service Designers at work, QUIS 13 Conference, June 10-13, Karlstad University, Sweden.
Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C., Mattelmäki, T. (2013) Design for Service comes to Service Logic, Naples Forum, June 18-21, University of Naples, Italy.
Witell, L., Edvardsson, B., Meiren, T., Schäfer, A. (2013) The truth of service innovation in manufacturing firms: Same, same, but different, QUIS 13 Conference, June 10-13, Karlstad University, Sweden.
Wästlund, E., Shams, P., Witell, L., Löfgren, M., and T. Otterbring (2013) Consumer choice and consideration sets, Nordic Academy of Management Conference, August 21-23, University of Iceland, Reykjavik, Iceland.
Wästlund, E., Witell, L., Löfgren, M., Shams, P., and T. Otterbring (2013) A walk on the wild side: Investigating attention during the consumer choice process in a real supermarket setting, ECEM 2013 European Conference on Eye Movements.
Åkesson, M., Edvardsson, B., and B. Tronvoll (2013) What drives customer experiences: the influence of norms, QUIS 13 Conference, June 10-13, Karlstad University, Sweden.
Åkesson, M., Edvardsson, B. (2013) Role constellations in self-service based systems, Nordic Academy of Management Conference, August 21-23, University of Iceland, Reykjavik, Iceland.
Åkesson, M., Edvardsson, B., Tronvoll, B. (2013) Customer experience with self-service technology, Naples Forum, June 18-21, University of Naples, Italy.

2012

Andersson, P. K., Gustafsson, A., Kristensson, P., and E. Wästlund (2012) I'll Tell You Something Private and You'll Buy From Me Effects of Self-Disclosure on Reciprocity, 21st Annual Frontiers in Service Conference, June 14-17, College Park, Maryland, USA.
Böhman, T., Edvardsson, B., and B. Tronvoll (2012) Service Systems Integration, International Conference on Human Side of Service Engineering, San Fransisco, USA, July 21-25.
Dasselaar, Manfred, & Sundström, Erik. (2012). Exploring in an exploitation based organization - The role of front-line employees. Paper presented at the The 2012 Human Factors and Ergonomics 2012 Research Conference San Fransisco, CA.
Dasselaar, Manfred, & Sundström, Erik. (2012). Service Innovation - Building structures and using capabilities for exploration . Paper presented at the 2012 Frontiers in Service Research Conference Washington, DC.
Durannde, A., Edvardssson, B., and I. Dominique, (2012) What drives customer value in composed service systems? The case of mountain resorts, Paper presented at 12th International Research Conference in Service management, conference proceedings "Marketing, Strategy, Economics, Operations and Human Resources: Insights on Service Activities" pp. 152-172.
Edvardsson, B., and B. Tronvoll (2012) How do institutional logics shape service systems and value co-creation? Forum on Markets and Marketing, University of Auckland, New Zealand, Dec 9-12.
Edvardsson, B., and B. Tronvoll, (2012) A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems, International Conference Quality and Service Science - The 15th QMOD COnference, Poznan, Poland, Sep. 5-7.
Edvardsson, B., and B. Tronvoll (2012) Conceptualizing Service Innovation: Value co-creating Relationships in Service Systems. Paper presented at Nord2012, Umeå, Octotber 10-13.
Engen, M., & Magnusson, P. R. 2012. Exploring frontline employees as a driver for service innovation, 19th International Product Development Management Conference. Manchester, June 17-19.
Fellesson, M. (2012) Breaking the bank: Young customers as market actors. The 2nd EISAM Interdiciplinary Market Studies workshop, Dublin, Ireland, June 7-8.
Friman M., Fujii, S., Ettema, D., Gärling T., & Olsson L. E. (2012). A happy work commute. The 13th International Conference on Travel Behavior Research, Toronto, Canada, July 15-20.
Friman, M., Fujii, S., Ettema, D., Gärling, T., & Olsson, L. E. (2012). Tillfredsställelse med vardagliga resor oavsett färdmedel - psykometrisk analys av STS Skalan, Första nationella konferensen i Transportforskning, Stockholm, Sverige, 18-19 oktober.
Friman M., Olsson L. E., Gärling T., Ettema, D., & Fujii, S. (2012). Life Satisfaction and Satisfaction with the Work Commute. The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August 29-31.
Fujii, S., Suzuki, H., Friman M., Olsson L. E., Gärling T., & Ettema, D. (2012). How satisfaction with work commute differs among Sweden, Netherland and Japan? The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August 29-31.
Gottfridsson, P, Camén, C and Rundh, B, 2012, Relationships in Constructed Service Development Networks – a study of service development within Public Organizations, Paper Presented at the 28th IMP-conference 2012 in Rome.
Gottfridsson, P, 2012, Introducing High-Tech Service System In A Low-Tech Service Context -Implementing ticket and information system in public transport, Paper Presented at the SERVSIG-conference 2012 in Helsinki.
Gottfridsson, P., and A. Stålhammar (2012) The process of transforming the service idea – A study of inter organizational service innovation. Paper presented at the QMOD conference 2012 in Poznan, Polen.
Gustafsson, A., Fombelle, P., Witell, L., and P. Kristensson (2012) Unlearning Innovation and Learning Serviece Innovatioin! 21th Annual Frontiers in Serice Conference, June 14-17, College Park, Maryland, USA.
Gärling T., Suzuki, H., Fujii, S., Ettema, D., Friman M., & Olsson L. E. (2012). Tillfredställelse med hela arbetsresan baserat på tillfredsställelse med dess delar, Första nationella konferensen i Transportforskning, Stockholm, Sverige, 18-19 oktober.
Karlsson, Jenny; Skålén, Per (2012) ’Employee Driven Service Innovation: A Multiple Case Study’, The 1st international Conference on Human Side of Service Engineering, San Francisco, USA, July 2012.
Klaus, P., Edvardsson, B. and S. Maklan, (2012) Developing a typology of customer experience management practice - from preservers to vanguards, Paper presented at 12th International Research Conference in Service management, conference proceedings "Marketing Strategy, Economics, Operations and Human Resources: Insights on Service Activities" pp. 279-300.
Klaus, Ph., Edvardsson, B., and S. Maklan (2012) Developing a typology for customer expereince practice. Academy of Marketing Conference, Southampton, United Kingdom, July 2012.
Lervik, L., Andreassen, T. W., and A. Gustafsson (2012) If you Break It, Should I fix It? 21st Annual Frontiers in Service Conference, June 14-17, College Park, Maryland, USA.
Löfgren, M., Witell, L., Gustafsson, A., and P. Fombelle (2012) Influencing the Customer Experience with Gifts and Greetings, 21st Annual Frontiers in Service Conference, June 14-17, College Park, Maryland, USA.
Magnusson, P. R., Edvardsson, B., & Hipp, C. 2012. Initiating and nurturing service transition in manufacturing. Paper presented at the SERVSIG 2012, Helsinki, June 4-7.
Magnusson, P. R., Wästlund, E., & Netz, J. 2012. Outsourcing idea screening: Exploring appropriateness of judges for new product/service ideas, 10th International Open and User Innovation Workshop. Harvard Business School, Boston, Massachusetts, USA, July 30-August 1, 2012.
Magnusson, P. R., Wästlund, E., & Netz, J. 2012. Who are you to judge? - Exploring users' appropriateness for judging new product/service ideas, 19th International Product Development Management Conference. Manchester, June 17-19.
Nordin, F., Magnusson, P. R., & Ravald, A. 2012. Options for dealing with incompatible industrial service buyers, SERVSIG 2012. Helsinki, June 4-7.
Olsson L. E., Friman M., Ettema, D., Gärling T., & Fujii, S. (2012). Den lyckliga arbetspendlaren, Första nationella konferensen i Transportforskning, Stockholm, Sverige, 18-19 oktober.
Pettersson, P. (2012) Swedish public authorities' official use of religion. Paper presented at The 2012 SSSR Annual Meeting, November 9-11, Phoenix, Arizona, USA.
Pettersson, P. (2012) Swedish public authorities' official use of religion. Paper presented at The 21st Nordic Conference for Sociology of Religion, August 15-17, 2012, Umeå, Sweden.
Quist, J & Fransson, M (2012), Managing Joined-up Government: An Inside View on Challenges and Catalysts, Full paper presented at XVI Annual Conference of the International Research Society for Public Management (IRSPM) Rome, Italy 11-13 April.
Skålen, P., Gummerus, J., von Koskull, C., & Magnusson, P. R. 2012. “What is service and how it is innovated?”, SERVSIG 2012. Helsinki, June 7-9.
Skålén, Per; Gummerus, Johanna; Von Khoskull, Catharina; Magnusson, Peter (2012) ’Value Proposing for Value Creation: A Study of Service and Service Innovation’, AMA SERVSIG – International ServiceResearch Conference, June 7-9, Helsinki, Finland, 2012.
Suzuki, H., Fujii, S., Friman, M., Olsson L.E., Gärling, T., & Ettema, D. (2012). How satisfaction with trip legs affect whole trip satisfaction? Tests of models for aggregated satisfaction of work commutes. The 5th International Conference on Traffic and Transport Psychology, Groningen, The Netherlands, August 29-31.
Suzuki, H., Fujii, S., Gärling, T., Ettema, D., Friman, M., & Olsson, L. E. (2012, July). Preferences aggregated for sequences of events. In K. Takamura (Convener), Preferences and decision making. Invited symposium at the 30th international congress of psychology, Cape Town, South Africa.
Tornvoll, B., and Edvardsson, B., (2012) Foundations for Service System Research, ServSig Research Conference, Helsinki, Finland, American Marketing Association/HANKEN School of Economics, June 9-12.
Witell, L., and Löfgren, M. (2012). “From free to service for fee”, Servsig, Helsinki, Finland.

2011

Bergman, A., Larsson, P., and L. Ivarsson (2011) A matter of customer equity or a moment of personal satisfaction? Interaction patterns in the retail sector,18th International Conference on Recent Advances in Retailing and Consumer Service Sciences, San Diego, USA.
Edvardsson, B., Meiren, T., Schäffer, A., and L. Witell (2011) Customer Integration in NSD: Are they any differences between manufacturing and service companies? QUIS 12 Conference, June 2-11, Cornell University, USA.
Edvardsson, B., Ng, G., Zhi Min, C., Firth, R., and Y. Ding (2011) How is a service based on Serivice-Dominant Design superior to Goods-Dominant Design? IJCSS (International Joint Conference on Service Sciences) Taipei, May 25-27.
Edvardsson, B., Sundström, E., Strandvik, T., and K. Heinonen (2011). An analysis of service innovation approached in theory and practice. Paper presented at the Nordic Academy of Management conference, Stockholm.
Edvardsson, B., and B. Tronvoll (2011) Value co-creation and value-in-context:-Understanding the influence on duality of structures. IJCSS (International Joint Conference on Serice Sciences, Taipei, May 23-27.
Echeverri, P., ‘Video‐based analysis of ordinary and disabled travelers handling multimodal door‐to‐door trips’. ETC Conference Glasgow, October, 2011.
Echeverri, P. Coaching - En metod för att förbättra servicemötet (2011)
Echeverri, P., Knowledge and skills in service culture: A practice theory based study of control and support’. QMOD Conference, San Sebastian August, 2011.
Enquist, B., Edvardsson, B., and Sebhatu, S. P., (2011). Values Resonance as a Basis for Values based Service Business, Understanding Complex Service Systems Through Different Lenses, Academic Conference, Cambridge, UK, (September).
Enquist, B., Edvardsson, B., and Sebhatu, S. P., “Corporate Governance & Corporate Social Responsibility as Resources in SD logic for Values Based Service Business An explorative study of IKEA, Starbucks and H&M”, Naples Forum on Service ‐ Capri, Italy (June 2011)
Eriksson, L., Friman, M. & Gärling, T. (2011). Perceived Attributes of Bus and Car Influencing Satisfaction with the Work Commute. Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26‐28 September, The Netherlands.
Ettema, D., Gärling, T., Olsson, E. L., Friman, M., & Moerdijk, S. (2011). The Road to Happiness? Measuring Satisfaction of Dutch Car Drivers with Their Travel Using the Satisfaction with Travel Scale (STS). Poster presented at the 90th Annual Meeting of the 32 Transportation Research Board, Washington.
Fellesson, M., Åberg, A., and A. Alexson (2011) Money in everyday life: New financial services for the paradoxical microentrepeneur, The International Academy of Management and Business annual conference, Orlando, Florida, USA.
Fellesson, M., Åberg, A., and S. Pettersson (2011) I have no idea what I'm doing. Customers as Incompetent Service Workers.
Fellesson, M., Åberg, A. & Salomonson, N. Misbehaving Customers – Are We Creating Fankenstein’s Monster in Service Research? (2011) Paper presented at the Australia and New Zealand Annual Marketing Conference (ANZMAC), Perth, Australia, November 28‐30 2011
Fombelle, P., Gustafsson, A., Löfgren, M., and L. Witell (2011) The Influence of a Small Gift and a Personal Greeting on the Customer Experience, QUIS 12, June 2-5, Itchaca, USA.
Fransson, M & Quist, J (2011) Collaborative Innovation in Complex Service Systems, Paper presented at Service Week Academic Conference, Cambridge, UK, September 22-23.
Friman, M., Olsson, L.E., Ettema, D., Gärling, T., and S. Moerdijk (2011) The Road to Happiness? Measuring Satisfaction of Dutch Car Drivers with Their Travel Using the Satisfaction with Travel Scale (STS) THe 90th Annual meeting of the 32 Transportation Research Board, Washington USA.
Friman, M., Pedersen, T., and Kristensson, P. (2011) Consumers' reluctance to Use Public Services:Effects on a Defocusing Technique on Cars Users' Predictionis fo Future Satisfaction with Public Tansport, The International Conference on Advances in Behavioral Economics and Edonomic Psychology.
Friman, M., Pedersen, T., and Kristensson, P. (2011) Reluctance to use public transport: Effects of a defocusing technique on car users' predicted satisfaction with public transport, The 9th Biannual Coference of the Environmental Psychology, 26-28 September, Eindhoven, the Netherlands.
Friman, M., Olsson, L.E., and T. Gärling (2011) Percieved Attributes of Bus and Car Influencing Satisfaction with the Work Commute, The 97h Biannual Conference on Environmental Psyhcology, 26-28 September, Eindhoven, The Netherlands.
Friman M., Fujii, S., Ettema, D., Gärling T. & Olsson L. E. (2011) A psychometric analysis of the Satisfaction with Travel Scale (STS). Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26‐28 September, The Netherlands.
Gebauer, H., Johnson, M. & Enquist, B. (2011) Evolvement of value‐configuration spaces empirical evidences from public transit services Accepted for presentation at the 12th International Research Symposium on Service Excellence in Management June 2‐5, 2011,Ithaca, New York, USA.
Gottfridsson, P. Camén, C. and Fellesson, M. Coping with service development in a forced relationship context, QMOD 2011, San Sebastian Spain.
Ivarsson, L., and P. Larsson, (2011) Non-work related activiteis at work - a theoretical framework, International Labour Process Conference, April, Leeds, The UK.
Karlsson, J., Sundström, E., and P. Skålén (2011) Remote and Concurrent Co-Creation : UNderstanding Service Innovation in Health Care, Workshop on Innovation in the Public Sector, Lillehammer College, Norway.
K, Andersson, P., Wästlund, E., Gustafsson, A., and P. Kristensson (2011) Changing the servicescape with Music, Quis 12, June 2-5, Ithaca, USA.
Molander, S., Fellesson, M., Friman, M. & Skålén, P. (2011). Market Orientation in Public Transport Research – a review. Paper presented at the 17th international conference on recent advances in retailing and services studies (EIRASS), San Diego, USA, July 15‐18 2011.
Olsson L. E., Friman M., & Pareigis, J. (2011). Measuring the service experience as context‐specific well‐being. Accepted for presentation at the 12th International 8 Research Symposium on Service Excellence in Management June 2‐5, 2011,Ithaca, New York, USA.
Olsson, L. E. & Johansson, L‐O. (2011). Moral and social signaling in green choice.Presented at 14th International Conference on Social Dilemmas, Amsterdam, The Netherlands.
Pedersen, T., Friman, M. & Kristensson, P. (2011). Consumers’ Reluctance to use Public Services: Effects of a Defocusing Technique on Car Users’ Predicted Satisfaction with Public Transport. Accepted for presentation at The International Conference for the Advancement of Behavioral Economics and Economic Psychology, Exeter, United Kingdom, July 12th – July 16th.
Pedersen, T., Friman, M. & Kristensson, P. (2011). Reluctance to use public transport: Effects of a defocusing technique on car users' predicted satisfaction with public transport. Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26‐28 September, The Netherlands.
Roos, I., and A. Gustafsson and B. Edvardsson (2011) SPAT (Switching Pathc Analysis Techniquie - a Method to Understand Switching Paths and Behavior, The 12th International Research Symposium on Service Excellence in Management, QUIS12, Ithaca, USA.
Sebhatu Samuel P., & Enqvist, B‐J. (2011). “Sustainable and innovative Public Transit ‐ Bus Rapid Transit (BRT) system thinking in social context”, 14th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011.
Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). Collaborating on value creation and innovation in a complex service system – Sustainability business cases from public transit services, Understanding Complex Service Systems Through Different Lenses, Academic Conference, Cambridge, UK, September 2011.
Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). “Innovating Valueconfiguration spaces: Insight from Public Transport Services in industrialized and newlyindustrialized countries” 2nd International Research Symposium in Service Management (IRSS ‐2), Jakarta, Indonesia, (July, 2011)
Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., “Sustainability as driver for innovative Public transit Services ‐ Insight from Public Transport Services in industrialized and newlyindustrialized countries” The Business of Social and Environmental Innovation, Cape Town, South Africa, November 2011.
Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., “Valueconfiguration spaces: Insight from Public Transport Services” 14th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011.
Sebhatu, S., Gebauer, H., Enquist, B. .& Johnson, M. (2011) Innovating Valueconfiguration spaces: Insight from Public Transport Services in industrialized and newly‐industrialized countries. Accepted for presentation at International Research Symposium in Service Management (IRSSM‐2) Yogyakarta, Indonesia.
Shams, P., Wästlund, E., and M. Löfgren (2011) Packaging placement and design as extrinsic cues: A visual perception study on non-durables consumer goods, QUIS 12, June 2-5, Ithaca, USA.
Skålén, P., Cova, B., and S. Pace (2011) Value Co-Creation through Boundary Spanning Practices: Theoretical Considerations for Studying Community-Firm Collaborations, Interpretative Workshop on Consumer Research, University of Southern Denmark, Odense, Denmark.
Stanworth, J., Edvardsson, B., Hsu, R-Hu (2012) Internal Service; Drivers of (Dis)satisfaction in the Chinese Context, IJCSS (International Joint Conference on Service Sciences) May 25-27, Taipei.
Tarisi, C., Gustafsson, A., Bolton, R., and B. Walker (2011) Predicting Cash Flow Variability Using Customer Characteristics: Consistency Across Different Service Contexts, 20th Annual Frontiers in Service Conference, June 30-July 3rd, Columbus, OH, USA.
Tronvoll, B., and B., Edvardsson (2011) Components fo a Complex ServiceSystem, Cambridge Service Forum, September 22-23. Best paper award.
Tronvoll, B., Edvardsson, B., and S.L. Vargo (2011) What we see depends on how we look at it:Using an ontological framework to describe service systems. Forum on Service, June 14-17th, Capri, Italy.
Wetter Edman, K., and U. Johansson (2011) The Menander Model- a metaphor for user involvement in service design. The Endless End EAD09, May 4-7,Porto, Portugal
Witell, L., Kristensson, P., and A. Gustafsson (2011) Collaboration with Customers - Understanding the effect of customer-company interaction in new product development, Hawaii International Conference on System Sciences, Hawaii, USA.
Wäger, K., Roos, I., Ravald, A., and B. Edvardsson (2011) Introducing the concepts of assymetry and blind spots into service research to better understand relationship behaviors. QUIS 12 Conference, June 2-11, Cornell University, USA.
Wästlund, E., Shams, P., Löfgren, M., Witell, L., and A. Gustafsson (2011) Consumer perception at the point-of-purchase, Nordic Retail and Wholesale Conference, Norrtälje, Sweden.
Wästlund, E., and S. Fischer-Hubner (2011) Evoking Comprehensive Mental Models of Anonumous Credentials: Proceedings of the iNetSec 2011 Conference, iNetSec2011, Luzern, Switzerland.

2010

Andersson Pernille, Anders Gustafsson, Per Kristensson, and Erik Wästlund (2010) Let the music play…or not: the influence of background music on consumer behaviour, NRWC - Nordic Retail and Wholesale Conference, 10–11 November.
Andreassen, Tor W., Anders Gustafsson, and Heiko Gebauer (2010) “Co-production: A fair-weather syndrome?” The La Londe Conference in Service Management - 11th International Research Seminar in Service Management, France 25 – 28 May.
Camén, C, Fellesson, M & Gottfridsson, P Market relations and relationship markets in public tendering - convergent or divergent? 2010. Publicerad i: AMA Servsig 2010.
Camén, C., Gottfridsson, P. and Rundh, B. Contracts as a Cornerstone in the Relationship Building 2010. Publicerad i: Paper presented at the 26th IMP-conference in Budapest.
Camén, C. (2010). Managing service quality through contracts – an analysis of public tendering contracts, 13th QMOD Conference in Cottbus, Germany.
Edvardsson, B, Gantz, W, Meirern, T, Schäfer, A, Witell, L., 2010, A Typology-based Analysis of New Service Development. Paper presented at Second International Conference on Service Science and Innovation, Beijing ,August 2010.
Edvardsson, B, Kristensson, P, Magnusson, P, Sundström, E., 2010, Customer Integration within Service Development – A review of methods and an analysis of insitu and exsitu contributions. Paper presented at 11th Research Seminar in Service management. La Londe les Maures, June 26-29.
Edvardsson, B, Ng, G, Zhi Min, C, Firth, R, Yi, D., 2010, Is Service-Dominant Design Better Than Goods-Dominant Design? Paper presented at SERVSIG International Research Conference, June 17-19, 2010 in Porto, hosted by the School of Engineering of the University of Porto.
Edvardsson, B, Sundström, E, Strandvik, T and Heinonen K, 2010, The Value of Customer Co-creation in Service Innovation: Insights from a Comparative Case Study Paper presented at SERVSIG International Research Conference, June 17-19, 2010 in Porto, hosted by the School of Engineering of the University of Porto.
Edvardsson, B, Tronvoll, B and Hövkinpuro, R., 2010, Customer dissatisfaction and service recoveries as an organizational process -The existence of a double recovery and a triple deviation. Paper presented at SERVSIG International Research Conference, June 17-19, 2010 in Porto, hosted by the School of Engineering of the University of Porto.
Edvardsson, B., Meiren, T., Schäfer, A. and L. Witell (2010) New Service Development in Europe – Results from an empirical study, AMA SERVSIG International Service Research Conference, June 17-19, Porto, Portugal.
Edvardsson, B., Meiren, T., Schäfer, A. and L. Witell (2010) New Service Development and Innovation, 19th Annual Frontiers in Service Conference, Karlstad, Sweden.
Enquist, B., Edvardsson, B and Petros Sebhatu, S. (2010) The role of Corporate Governance and CSR in Service Dominant Logic. Servsig Conference in Porto, Portugal June 2010.
Eriksson, L., Friman, M., & Gärling, T. (2010). Determinants of Car Users’ Switching to Public Transport. Presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
Ettema, D., Gärling, T., Friman, M. and Olsson, E. L. (2010). Satisfaction with travel and subjective well-being (SWB): Development and tests of a measurement tool. Paper presented at the Transportation Research Board 2010 Annual Meeting, Washington, 10-14 January, USA.
Fellesson M., Salomonson, N. & Åberg, A. (2010) 'Preventing or promoting customer misbehavior through service design', 6th SERVSIG International Research Conference, Porto, Portugal, June 17-19, 2010.
Fellesson. M. & Åberg, A. (2010) 'The reluctant customer - Financial service co-production or non-production?', 12th MFA Conference, Kuala Lumpur, Malaysia, June 8-10, 2010.
Friman, M. and Gärling, T. (2010). Review of soft policy measures for changed travel behavior in Sweden.Paper presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
Gebauer, H., Johnson, M. and Enquist (2010) Capability perspective on the formation of value networks in public transit. Servsig Conference in Porto, Portugal, June 2010.
Gebauer, H., Johnson, M. and Enquist (2010) Service Innovations for Enhancing Public Transit Services. Frontiers in Service Conference, June 10-13, Karlstad, Sweden.
Gustafsson Anders, Lars Witell, Paul W. Fombelle, and Tor W. Andreassen (2010), Give and Thou Shall Receive: Customer Reciprocity in Retail Setting, Frontiers in Service Conference, June 10-13, Karlstad, Sweden.
Hellström, A. Elg, M., Gremyr, I. and L. Witell (2010) How to run a quality department and its effects on business results and status in a senior management team, 17th International Annual EurOMA Conference, June, Porto, Portugal.
Ivarsson, L., P. Larsson and A. Bergman Interactive Bureaucracism - Service Encounters in the Retail Sector. Paper presented at 19th Frontiers in Service Conference, June 10-13, Karlstad, Sweden.
Johansson, E., Witell, L. and M. Elg (2010), Evolvement of Quality Profiles in Swedish Organizations, 13th QMOD conference on Quality and Service Sciences ICQSS 2010, August 30 – September 01, Cottbus, Germany.
Johnson, M., Gebauer, H. and Enquist, B. (2010) Value creation in public transit services. Presented at La Londe Service Research Conference, France May 2010.
Karlsson, Jenny, Skålén, Per and Sundström, Erik (2010) Employee Involvement in Service Innovation – Implications for Management. Paper presented at the American Marketing Association SERVSIG conference in Porto, Portugal, June 17-19, 2010.
Kowalkowski, Christian, Daniel Kindström, and Lars Witell (2010), Internalization or externalization? Examining organizational arrangements for industrial service provision, AMA SERVSIG International Service Research Conference, June 17-19, Porto, Portugal.
Mysen, T., and Tronvoll, B. (2010) The key role of opportunism in international relationshipps, 4th Johan Arnt Conferance in Marketing, Hønefoss, Norway, 7-8 June 2010.
Olsson, L. E. & Wåhlander, H. (2010). EcoRunner: En ny webbaserad miljökalkylator med direkt feedback på hushållens konsumtion. Presenterat vid Energisessionen 2010, Uddevalla.
Pareigis, J., Edvardsson, B. & Echeverri, P. (2010), Customers’ service experiences when interacting with resources in the service environment, 6th SERVSIG Internationals Research Conference, Porto, Portugal, June 17-19, 2010.
Pedersen, T., Friman, M., & Kristensson, P. (2010). The role of predicted, on-line and remembered satisfaction in current travel mode choice. Paper presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
Pettersson Per (2010) ”Religion and state in Sweden”, paper presented at The 20th Nordic Conference in Sociology of Religion, NCSR, Kristiansand, Norway 4-6 August 2010.
Roos, Inger, Anders Gustafsson, Bo Edvardsson and Peter Landmark (2010), Should we Differentiate Between Business and Private Customers?, 19th Annual Frontiers in Service Conference, June 10-13, Karlstad, Sweden.
Salomonson, N., Fellesson, M. & Åberg, A (2010), Tricks and tactics against threatening travellers, 19th Annual Frontiers in Service Conference 2010, Karlstad, Sweden, 10-13 June, 2010.
Shams Poja, Erik Wästlund, Anders Gustafsson (2010) Packaging Placement Vs. Packaging Design : The effect of extrinsic cues on visual perception, NRWC - Nordic Retail and Wholesale Conference, 10-11 November, Göteborg, Sweden.
Skålén, Per; Edvardsson, Bo; Vaara, Eero and Vargo, Stephen R. (2010) ‘Realizing the Service-Dominant Logic: A Practice Theoretical Perspective on Marketing Organization', Frontiers in Service, Karlstad university, Sweden, June 10-13.
Sundström, E. and Karlsson, J., 2010, Formulating, negotiating and securing value in service - Service development from a political perspective. Paper presented at QMOD in Cottbus, August 30 to September 01.
Suzuki, H., Fujii, S., Kitagawa, S., Nakai, S., Gärling T., Friman M., Olsson E. L., Eriksson, L. & Ettema, D. (2010). The relationship between subjective well-being and satisfaction with daily travel. Paper presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
Tarasi, Crina, Ruth Bolton, Anders Gustafsson, and Beth Walker, (2010) How Customer Satisfaction and Loyalty Programs Influence Customer's Cash Flow Variability: Implications for Market Segmentation, Winter Marketing Educators’ Conference, February 19-22, New Orleans, USA.
Tronvoll, B. (2010) The Service Recovery Activities Among Public Transportation Network Actors, 17th International conference on Recent Advances in Retailing and Service Science (EIRASS), Istanbul, Turkey, July 2-3.
Wetter Edman, K. (2010) The concept of value in design – an interview study. Paper accepted at The 2nd Nordic Conference on Service Design and Service Innovation, 1-3 December 2010, Linköping.
Wästlund, Erik, Kay Sponseller, and Ola Pettersson. 2010. What you see is where you go: testing a gaze-driven power wheelchair for individuals with severe multiple disabilities. In Proceedings of the 2010 Symposium on Eye-Tracking Research & Applications (ETRA '10). ACM, New York, NY, USA, pp. 133-136.
Witell, L., Gremyr, I., Löfberg, N., Edvardsson, B. And A. Fundin (2010), Exploring Modes of Innovation in Services, CIRP-conference, 13-15 April Linköping, Sweden.
Åberg, M, Jansson, U och Nahnfeldt, C (2010) “Openings for Innovations and Change? Issues of Masculinity in the World of Engineering”. Publicerad i: Equality, Growth and Sustainability – do they mix? Linköping: Linköpings universitet.

2009

Böhman, T., Burr, W, Edvardsson, B and Reuter, U., 2009, Implementing modular service production – conceptual framework and case study evidence, Paper presented at QUIS11 and published in “Moving Forward with Service Quality”, Stauss, B., Brown, S. W., Edvardsson, B and Johnston, R., Wolfsburg.
Camén, C., & Gottfridsson, P, Understanding Service Development in Outsourced Service Networks – a Study of Service Developments in the Public Transport Area, Paper presented at the 11th QUIS-conference in Wolfsburg
Camén, C., & Gottfridsson, P. & Rundh, B. How can relationships in a public procurement setting be managed to achieve a high quality service?, Paper presented at the 12th QMOD-conference in Verona
Camén, C., Gottfridsson, P. & Rundh, B. To Trust or Not Trust - Formal Contracts and the Building of Long-Term Relationship, Paper presented at the 25th IMP-conference in Marseille
Echeverri, P. & F. Fellesson, Organizational Development and Cultural Change: Managing Customer Oriented Services. Keynote speech and paper presentation at UITP’s 1st International Conference on Corporate Management and Human Resources in Public Transport, 4-6 March 2009, Bremen, Germany.
Enquist, B & Eriksson, T. (2009) “Is it possible to build a service business service culture for Public Service? - Analysing the Pressure of Culture Change driven by Goods and respectively Service Logic in Swedish Public Transport Industry” Paper accepted for presentation at the 12th QMOD International Research Conference 27-29 August, 2009 in Verona, Italy.
Enquist, B (2009) Internationella och svenska utblickar i teori och praktik kring marknads- och serviceorienterad affärsmodell för kollektivtrafik Presented at Transportforum, Linköping, 8-9 januari 2009
Ettema, D., Friman, M., Olsson, L. E., & Gärling, T. (2009, December). Travel and subjective well-being(SWB). Paper accepted for presentation at the12th IATBR conference, Jaiour, India, December 13-18 2009.
Fransson, Martin & Quist, Johan, Innovating integrated public services – challenges and obstacles, paper presented at the 18th Annual Frontiers in Service, Honolulu, Hawaii, Oct 29 - Nov 1 2009
Fellesson, M & Gottfridsson, P,) Innovations on the Right Track? - How to Survive and Thrive as an Entrepreneur in a (De-) Regulated Network, Paper presented at the IAMB-Conference in New Orleans
Fellesson, M., Camén, C. & Friman, M. (2009). Evaluating service scape in public transport. Paper accepted for presentation at the 16 th international conference on recent advances in retailing and services studies (EIRASS).Niagara Falls, Canada, July 6 – July 9 2009.
Friman, M. & Fellesson, M. (2009). The quality paradox: discrepancy between service supply and customer satisfaction. Paper accepted for presentation at the 58th UITP Congress. UITP Mobility & City Transport Exhibition, Vienna, 7-11 June 2009.
Gärling, T., Gamble, A., Jakobsson Bergstad, C., Friman, M., Olsson, E. L. & Ettema, D. (2009). Impact of Performance of Out-of-Home Activities on Affective and Cognitive Subjective Well-Being. Paper accepted for presentation at the IAREP/SABE conference "Behavioural Economics, Economic Psychology: Theory and Policy", Halifax, Nova Scotia, Canada July 7-11 2009.
Gebauer, H., Johnson, M. & Enquist, B. (2009),“Enriching the Service-Dominant logic from a Value-in-Context perspective” Paper accepted for presentation at the 18th Frontiers in Service Conference, Hawaii USA Oct 2009.
Heinonen, K, Strandvik, T, Mickelsson, K-J, Edvardsson, Bo, Sundström, Erik, and P. Andersson (2009). A customer dominant logic of service. Paper presented at the QUIS 11 - International Research Symposium on Service Excellence in Management, Wolfsburg, Germany.
Hellström, Andreas, Lifvergren, Svante & Quist, Johan, Applying Process Management in Healthcare – Investigation Implementation Difficulties, paper presented at the 16th International Annual EurOMA Conference, Göteborg, Sweden, June 14-17, 2009.
Jakobsson Bergstad, C., Olsson, L. E., et al. (2009, Januari). Bilens betydelse för människors aktiviteter och subjektiva välbefinnande. [The role of the car for activities and subjective well-being]Presented at Transportforum, Linköping, 8-9 januari 2009.
Johnson, M. & Petros Sebhatu, S (2009) Sustainable Service-Performance Management. Paper accepted for presentation at the 5th Conference on Performance Measurement and Management Control.
Olsson, L. E. (2009). Vägen till Lycka – Samband mellan färdmedelsval och subjektivt välbefinnande. [The Road to Happiness – Correlations between transport mode choice and subjective well-being]Presented at Transportforum, Linköping, 8-9 januari 2009.
Olsson, L. E. (2009, December).The Road to Happiness. Paper accepted for presentation at the12th IATBR conference, Jaiour, India, December 13-18 2009.
Olsson, L. E., et al. (2009, December). Car-use, Satisfaction with Travel and Subjective Well-Being. Paper accepted for presentation at the12th IATBR conference, Jaiour, India, December 13-18 2009
Paiola, M., Gebauer, H and Edvardsson, B., 2009, Service Infusion in manufacturing: the case of small and medium-sized enterprises, Paper presented at QUIS11 and published in “Moving Forward with Service Quality”, Stauss, B., Brown, S. W., Edvardsson, B and Johnston, R., Wolfsburg.
Pedersen, T., Friman, M. & Kristensson, P. (2009). Improving Potential Customers’ Predictions of Future Satisfaction with a Service – defocusing the focusing illusion. Paper accepted for presentation at the QUIS 11th, Wolfsburg, 11-14 June 2009.
Quist, Johan & Fransson, Martin, Whole-of-government in Sweden, paper presented at European Group of Public Administration (EGPA) Annual conference in St Julian’s, Malta, September 2-5th, 2009.
Quist, Johan & Pauloff, Anna, Centralisation and Specialisation in Swedish Public Administration, paper presented at European Group of Public Administration (EGPA) Annual conference in St Julian’s, Malta, September 2-5th, 2009.
Roos, I and Edvardsson, B., 2009, Comparing Customer’s and provider’s perspectives on customer relationships – Implications for the value perception, Paper presented at QUIS11 and published in “Moving Forward with Service Quality”, Stauss, B., Brown, S. W., Edvardsson, B and Johnston, R., Wolfsburg.
Roos, I., Friman, M., and Edvardsson, B., 2008, Emotions and Stability in Telecom-customer Relationships, Journal of Service Management, Vol. 20, No. 2, pp. 131-155.
Skålén, Per (2009) ‘Managing Service Firms: The Power of Managerial Marketing’, European Marketing Academy, Special topic forum on the Nordic School of Service Marketing, Nantes, Liverpool.
Skålén, Per (2009) ‘Service Marketing Control as Practice: A Case Study’, European Academy of Marketing, Marketing-as-practice stream, Liverpool, UK.
Strandvik, T, Holmlund, M and Edvardsson, B., 2009, Customer Needings - A Mental Model of What the Buyer Buys, 18th IPSERA Conference, Supply Management - Towards an Academic Discipline?, April 5-8, 2009, Wiesbaden, Germany. Competitive paper in Conference Proceedings.
Strandvik, T, Holmlund, M and Edvardsson, B., 2009, Customer Needings - A Mental Model of What the Buyer Buys, 18th IPSERA Conference, Supply Management - Towards an Academic Discipline?, April
5-8, 2009, Wiesbaden, Germany. Competitive paper in Conference Proceedings.
Strandvik, T, Holmlund, M and Edvardsson, B., 2009, Customer Needing Dynamics in Business Markets, 4th International Conference on Business Market Management, Copenhagen, Denmark, March 18th-20th.
Strandvik, T, Holmlund, M and Edvardsson, B., 2009, Customer Needing - A Contrast to the Seller-Based Offering, CBIM (Center for Business and Industrial Marketing) Academic Workshop, Atlanta, Georgia, USA,
January 16th-19th.
Wetter Edman, K. (2009). Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking. DeThinking Service ReThinking Design, First Nordic Conference on Service Design and Service innovation. November 24-26 2010, Oslo.
Wetter Edman, K., 2009, Design methods for improved service innovation.The NORDES 2009 Docotoral Consortium, August 30, 2009, The Oslo School of Architecture and Design, Oslo

2008

Bjurklo, M., and Edvardsson, B., 2008, The Role of Competence in Initiating the Transition from Products to Service, Paper presented at 11th Research Seminar in Service management. La Londe les Maures, June 26-29.
Edvardsson, B and Enquist, B., 2008, Values Based Service for Sustainable Business: Lessons from IKEA and comparisons with Starbucks, Body Shop and H&M, Paper presented at QMOD in Helsingborg, August 20-23.
Edvardsson, B and Enquist, B., 2008, Values Based Service for Sustainable Business: Lessons from IKEA, Paper presented at the ServSig conference in Liverpool, June 4- 7.
Edvardsson, B., Enquist., and Johnston, B., 2008, Creating Test-drives for Service Experiences Prior to Purchase and Consumption – Case studies in three different service contexts, Paper presented at 11th Research Seminar in Service management. La Londe les Maures, June 26-29.
Enquist, B., Edvardsson, B and Roos, L-U., 2008, Values Based Service Innovations– A Study in the Truck Industry, Paper presented at QMOD in Helsingborg, August 20-23.
Fellesson, M. and Echeverri, P. (2008) Organizational Development and Cultural Change: Managing the Unmanageable? Papper presenterat vid the 2nd LAEMOS (Latin American European Meeting on Organizational Studies) Colloquium, Rio de Janeiro, Brasilien, 15 – 18 April 2008
Gebauer, H, Edvardson, B and Bjurklo, M., 2008, Cultural Change In The Context of re-structuring manufacturing firms towards service orientation, Paper presented at the ServSig conference in Liverpool, June 4-7.
Johnson, M. (2008) Service leadership in the chaos of change, SERVSIG International Research Conference, University of Liverpool Management School, UK 5th-7th June 2008.
Pareigis, J., Edvardsson, B and Enquist, B., 2008, The role and design of the service environment in creating favourable customer expereinces, Paper presented at QMOD in Helsingborg, August 20-23.
Pedersen, T., Friman, M., Kristensson, P. (2008). New perspectives on affective forecasting. From chronic illness to transient events such as public transport. Paper presented at the International Conference on Traffic and Transport Psychology, ICTTP in Washington, August 31 to September 4, 2008.
Roos, I., Friman, M., and Edvardsson, B., 2008, Emotions and Stability in Telecomcustomer Relationships, Paper presented at the ServSig conference in Liverpool, June 4-7.
Skålén, Per (2008) ‘Marketing and Subjectivity: The Shaping of Customer-Oriented Front Line Employees’, Critical Management Studies Workshop, Critical Marketing Stream, University of Southern California, Los Angeles, USA.
Strandvik, T, Holmlund, M and Edvardson, B., 2008, Dynamics in Customers’ Needings, Working paper, Paper presented at 5th workshop on Customer Relationship Dynamics, Turku October 3rd – 5th.
Strandvik, T, Holmlund, M and Edvardson, B., 2008, From the Providers Offering
Sundstrom, E., Kristensson, P., Magnusson, P. and Edvardsson, B. Learning from and with customers in the development of new services – a review of customer involvement methods. Paper presented at the Frontiers in Services conference in Washington D.C., October 2nd to 5th, 2008.
Sundström, Erik. (2008) Att designa en integrerad kollektivtrafiktjänst utifrån en tjänsteplattform: standardisering och kundanpassning inom kollektivtrafiken. Presentation vid VTIs konferens Transportforum januari 2008.
to the Customer’s Needing, Working paper, Swedish School of Economics and Business Administration Hanken, Helsink Finland.
Wästlund, E., Shams, P., Löfgren, M., Witell, L., and Gustafsson, A. (2008). “Consumer perception at the point-of-purchase”, Nordic Retail and Wholesale Conference, Norrtälje Sweden.
Witell, L. Kristensson, P. Gustafsson, A. and Löfgren, M. The effects of cocreation on ideation. Paper presented at the Frontiers in Services conference in Washington D.C., October 2nd to 5th, 2008.
Witell, L., Löfgren, M., and Gustafsson, A. (2008). “Attractive quality creation: A case study of microwave ovens”, QMOD 11, Helsingborg, Sweden.

2007

Beckius, G, Larsson, Y. & Norling, P. (2007) Further exploration of critical ethical thinking in certain industrial sectors in Sweden, EBEN Annual Conference 2007, September 18 - 20, 2007 in Leuven, Belgium.
Brown, S., Gustafsson, A. and L. Witell (2007) “Benefits and Hurdles of Transforming Manufacturers into Solution Providers”, presented at QUIS 10, Orlando, Florida, USA June 14-17.
Brown, S., Gustafsson, A. and L. Witell (2007) Successful transformation of manufacturing companies into service providers, presented at The 16th Annual AMA Frontiers in Services Conference October 4-7, San Francisco, California, USA
Bösch, S. (2007). Different places, different tendencies towards using public transport?. Conference paper presented at the NECTAR Conference i Porto, Portugal.
Clarke, R. J. and A.G. Nilsson, (2007) “Services Sciences from an IS Perspective − A Work Practice Approach to Analysing Service Encounters”, in: Proceedings of the 10th International Symposium on Quality in Services − QUIS 10 (Ford, R.C., Dickson, D.R.,
Edvardsson, B., Brown, S.W. & Johnston, R.; Eds.), June 14-17, 2007, Orlando, Florida, US, 54-62.
Echeverri, P., & Magnusson, P. R. 2007. « User-Producer Interplay: Exploring the organizing of ordinary users during the ideation process”, 23rd EGOS Colloquium, “Beyond Waltz – Dances of Individuals and Organization” Vienna, Austria.
Edvardsson, B, Holmlund, M and Strandvik, T., 2007, Initiation of Business-to- Business Relationships, Paper presented at the IMP conference, Manchester September 1-5 2007.
Edvardsson, B., Enquist., and Johnston, B., 2007, Creating and test-driving service experience prior to purchase and consumption. Paper presented at QUIS10, Orlando June 11-14.
Edvardsson, B., Enquist., and Johnston, B., 2007, Creating and test-driving service experience prior to purchase and consumption. Paper presented at QUIS10, Orlando, June 11-14.
Enquist, B (2007). Values Based Service Governance and Management - ägarstyrning och managementstyrning i kollektivtrafik som ett värdeskapande intressentnätverk Presentation på VTI-konferensen i Linköping 10-11 januari 2007.
Enquist, B., Edvardsson, B. and Petros Sebhatu, S. (2007) Corporate Social Responsibility for Charity or for Service Business? (QMOD 10, Helsingborg, June 2007) (Best paper award)
Eriksson, L., Friman, M. & Gärling, T. (2007). Car users´ stated reasons for potential reduction of commuting. Paper presented at the 7th biennial conference on Environmental Psychology, Bayreuth, Germany September, 9th-12th.
Eriksson, L., Friman, M. & Gärling, T. (2007, September). Car users´ stated reasons for potential reduction of commuting. Paper presented at the 7th biennial conference on Environmental Psychology, Bayreuth, Germany.
Fellesson, M. & Friman, M. (2007). Factors predicting Satisfaction with Public Transport Services in eight European Cities. Paper presented at the 10th International Research Symposium on Service Quality, Orlando Florida, June 14-17, 2007.
Fellesson, M. & Friman, M. (2007, June). Factors predicting Satisfaction with Public Transport Services in eight European Cities. Paper presented at the 10th International Research Symposium on Service Quality, Orlando, Florida.
Fredriksson, O. (2007), ”IT-supported Inter-Organizational Services – The Case of a Swedish E-Business Portal for Electronic Invoicing for Regional SMEs“, in: Advances in Information Systems Development: New Methods and Practice for the Networked Society (Magyar, G, Knapp, G, Wojtkowski, W, Wojtkowski, WG & Zupančič, J, Eds.), Proceedings of the Fifteenth International Conference on Information Systems Development (ISD 2006), August 31-September 2, Budapest, Hungary, Springer Science+Business Media, New York, NY, Volume 2, 263-274.
Gärling, T., Friman, M., Fujii, S., & Bamberg S. (2007, May). Behavioral Principles of Mobility Management.Paper presented at the 11th European Mobility Management Conference in Lund, Sweden.
Hellström, Andreas & Quist, Johan (2007) It don’t mean a thing if it ain't got that swing - the initiator’s attraction to new management ideas, paper presented at the 19th Nordic Academy of Management conference in Bergen, Norway, 9-11 August, 2007.
Johnson, M. (2007) Stakeholder dialogue on quality and value creation for a sustainable public service, Conference paper presented at the 10th QMOD in Helsingborg, 18-20 June 2007.
Johnson, M. (2007). Stakeholder dialogue on quality and value creation for a sustainable public service. QMOD- international research conference 18-20 June, 2007 in Helsingborg, Sweden.
Johnson, M. (2007). Sustainable Public Transport – Framing environmental management or sustainable development? Paper presented at the 13th Annual International Sustainable Development Research Conference Critical Perspectives on Health, Climate Change and Corporate. Responsibility June 10-12, 2007 in Västerås, Sweden.
Johnson, M. and R. Isaksson (2007) Relating Sustainability to Global System Limits in a Regional Context, Conference paper presented at the 13th Annual International Sustainable Development Research Conference—Critical Perspectives on Health, Climate Change and Corporate Responsibility, 10–12 June 2007 in Västerås, Sweden.
Kristensson, P. & Magnusson, P. (2007). Involve the naïve users to your next innovation. Paper to be presented at the PDMA Research Forum in Orlando, 28-20th of September.
Kristensson, P. (2007). Prerequisites and critical processes in user involvement: towards a theory. Paper presented at QUIS 10 in Orlando, USA the 14-17th June.
Kristensson, P., Witell, L. & Gustafsson, A. (2007). The effects of different market research techniques on the generation of new product ideas and discovery of expressed and latent needs. Paper to be presented at the PDMA Research Forum in Orlando, 28-30th of September.
Long-Tolbert, S., and Edvardsson, B., 2007, Justifying deviant consumer behavior in service encounters. Paper presented at QUIS10, Orlando June 11-14.
Long-Tolbert, S., and Edvardsson, B., 2007, Justifying deviant consumer behavior in service encounters. Paper presented at QUIS10, Orlando June 11-14.
Magnusson, P, Hipp, C., and Edvardsson, B., 2007, Defining Product-Service Concepts from a Manufacturing Firm Perspective. Paper presented at XVII RESER International Conference; Tampere September 8-10 2007.
Magnusson, P., Hipp, C., & Edvardsson, B. 2007. “Defining Product-Service Concepts from a Manufacturing Firm Perspective”. Paper presented at the XVII International RESER Conference, Tampere, Finland.
Magnusson, P., Kristensson, P. & Hipp, C. (2007). Exploring Ideation Patterns among Ordinary Users: The case of mobile telecommunication services. Paper to be presented at the Mass Customization and Personalization Conference at MIT, October 2007.
Niklasson, Lars & Quist, Johan (2007) Joining-up for regional development:
Nilsson, A. G. (2007) “Enterprise Information Systems – Eight Significant Conditions”, in: Advances in Information Systems Development: New Methods and Practice for the Networked Society (Magyar, G, Knapp, G, Wojtkowski, W, Wojtkowski, WG & Zupančič, J, Eds.), Proceedings of the Fifteenth International Conference on Information Systems Development (ISD 2006), August 31-September 2, Budapest, Hungary, Springer Science+Business Media, New York, NY, Volume 2, 469-480.
Quist, Johan & Niklasson, Lars (2007) Collaborative governance – a post-NPM perspective, paper to be presented at European Group of Public Administration (EGPA) Annual conference in Madrid, Spain, 19-22 September, 2007.
Roos, I. (2007), “The Nature of Customer Support Service,” (QUIS 10), The 10th International Research Symposium on Service Excellence in Management, Orlando, Florida, USA, June 14-17, 2007.
Rönnbäck, Å, and L. Witell, (2007), The impact of quality management principles on business performance, QMOD 10, Helsingborg, Sweden.
Strategies to overcome intergovernmental fragmentation in twelve countries, paper to be presented at European Group of Public Administration (EGPA) Annual conference in Madrid, Spain, 19-22 September, 2007.
Sundström, E. & Enquist, B. (2007, June). Inter-organizational Service Development, Paper presented at the 10th International Research Symposium on Service Quality, Orlando, Florida.
Witell, L, Edvardsson, B, Magnusson, P and Beckman, H., 2007, Through Services in Different States of Business Relationships, Third IMP Asia conference, Phuket, December 9-13.
Witell, L., Edvardsson, B., Magnusson, P., & Beckman, H. 2007. “Value Creation Through Services in Different States of Business Relationships”. Paper presented at the International Markets and Processes, Merlin Beach Resort , Phuket, Thailand.
Witell, L., Kristensson, P. and Gustafsson, (2007) A The Effects of Customer Involvement on New Product Ideas in Comparison to Traditional Market Research Techniques, presented at PDMA Research Forum, Orlando, USA
Witell, L., Löfgren, M., and A. Gustafsson, (2007), Attractive Quality Creation through Customer Idea Generation, QMOD 10, Helsingborg, Sweden.

2006

Björlin-Lidén, S., Fellesson, M., Haglund, L., & Sutomo, H. (2006). Bringing the customer into public transport development - a pilot study of service quality in public transportation in Indonesia. Papper presenterat på the 11th International conference of Hong Kong society for transportation studies. Hong Kong 9-11 December.
Camén, C. and Gottfridsson, P. (2006) Management of Relationships in a Public Tendering Context, QMOD, Quality Management and Organisational Development Conference, Liverpool, England, August 9-11, 2006.
Camén, C. and Johnson, M. (2006), Customer Feedback - Striving Towards a Sustainable Public Service, TRA, Transport Research Arena Europe, Gothenburg, Sweden, June 12-16, 2006
Echeverri, P (2006). Multimodal Interaction in Public Transport Settings. Conference on Nonverbal Communication, Örebro University, June 7-8, 2006.
Echeverri, P., Fellesson, M., & Gottfridsson, P. (2006). Managing boundary spanning services: The coordinating role of service visions in inter-organisational settings. Papper presenterat på the 2006 MOPAN conference, Wellington, Nya Zeeland 30 november -2 december
Edvardsson, B, Homlund, M and Strandvik, T., 2006, Relationship Initiation in Business-to-Business Profesional Services, Paper presented at NoRD 2006, Yli-Ii, Finland, October 6-8.
Edvardsson, B., Enquist, B. and Sebathu Petros, S. (2006) Values Based Service Quality: Narratives from IKEA, working paper, Karlstad University Paper presenterat på forskarkonferensen QMOD Liverpool augusti 2006
Enquist, B and Edvardsson, B (2006) Corporate Service Responsibility as a Driving Force for Service Brand Cultivation, working paper, Karlstad University Paper preseterat på forskarkonferensen NFF vinterkonferens, Umeå, mars 2006.
Enquist, B, Edvardsson, B. and Petros Sebathu, S (2006) Values-based Service Quality: Narratives from IKEA, CTF, Karlstad University. Presented at QMOD Liverpool August 2006.
Enquist, B. and S. Petros Sebathu (2006) “Walk the Talk” for Sustainable Citizenship – EPOPA as a potential Values-Based Sustainable Business Case?, CTF, Karlstad University. Presented at GIMPA, Accra in Ghana November 2006 with the theme 'Is Corporate Citizenship Making a Difference?’
Fredriksson, O. (2006), ”IT-supported Inter-organizational Services – The Case of a Swedish E-Business Portal for Electronic Invoicing for Regional SMEs“, will be published in: Information Systems Development: New Methods and Practice for the Networked Society (Knapp, G, Magyar, G, Wojtkowski, W, Wojtkowski, WG, Wrycza, S & Zupancic, J, Eds.), Proceedings of the Fifteenth International Conference on Information Systems Development, ISD’2006, 31 August − 2 September, Budapest, Hungary, Springer Verlag, New York (in press).
Fujii, S., & Gärling, T. (2006, July). Role and acquisition of car-use habit. In T. Gärling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III:
Gottfridsson, P (2006) Understanding Service Development in Public Transport Sector in Sweden - An Analysis Conducted from a Network Perspective, IMP-conference, Milano Italien 7-9 September
Gustafsson, A., Johnson, M.D., and L. Witell. (2006), Improving the Customer Orientation Process, the 9th International Research Seminar in Service Management, La Londe, France.
Gärling, T., & Fujii, S. (2006, August). Travel behavior modification: Theories, methods, and programs. Invited resource paper presented at the 11th international conference on travel behavior research, Kyoto, Japan*.
Gärling, T., & Loukopoulos, P. (2006, July). Effectiveness, public acceptance, and political feasibility of coercive measures for reducing car traffic. In T. Gärling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26^th International Congress of Applied Psychology (ICAP), Athens, Greece.
Hipp, C. and P. R. Magnusson (2006). Service Innovation and Knowledge Spillovers: Exploring Protection Strategies in B2B Co-development Relationships. Paper presented at the 13th International Product Development Management Conference, Milano, Italy, June 11-13 2006
Johansson-Hidén, B. and A. Åberg, (2006) “The Dominance and Dynamics of Communication in Service Encounters” The 8th ABC European Convention, BI Norwegian School of Management, Oslo, June 8-10.
Johansson-Hidén, J & Åberg, A (2006) ”The Dominance and Dynamics of Communication in Service Encounters” The 8th ABC European Convention, BI Norwegian School of Management, Oslo, June 8-10.
Johnson, M., Enquist, B, and A. Anderberg, (2006) “Sustainable Public Transport – A Stakeholder View”. Paper presented at the 11th international conference of Hong Kong Society for Transportation Studies in Hong Kong 9-11 December 2006.
Johnson, M., Enquist, B., & Anderberg, A. (2006). Sustainable Public Transport – A Stakeholder View. Paper presented at the 11th International Conference of Hong Kong Society for Transportation Studies in Hong Kong 9-11 December 2006.
Kristensson, P., Matthing, J. & Johansson, N. (2006). Core dimensions in market oriented innovation: Involving Customers to innovate new technology-based services. PDMA, Product Development Management Association conference in Atlanta, October 2006. Published in proceedings.
Kristensson, P., Matthing, J., and N. Johansson, (2006), “Core Dimensions in Market Oriented Innovation: Involving Customers to Innovate New Technology-Based Services”, in: Proceedings of the 30th PDMA Conference, 21-25 October, Atlanta, Georgia.
Nilsson A. G. (2006) “Enterprise Information Systems – Eight Significant Conditions”, in: Information Systems Development: New Methods and Practices for the Networked Society, Proceedings of the Fifteenth International Conference on Information Systems Development, ISD’2006 (Knapp, G, Magyar, G, Wojtkowski, W, Wojtkowski, WG, Wrycza, S & Zupancic, J, Eds.), 31 August – 2 September, 2006, Budapest, Hungary, Springer, New York (in press).
Pettersson P. 2006, The role of religion as an agent of welfare in modern Europe: a sociological analysis, paper presented at XVI International Sociological Association, ISA, World Congress of Sociology in Durban, South Africa, 23-29 July 2006 (RC 22).
Pettersson P. 2006, The Swedish Case, Gävle – Core Findings and General Methodological Reflections on the WREP Project, Welfare and Religion in a European Perspective,paper presented at the 18th Nordic Conference in Sociology of Religion, NCSR in Aarhus, Denmark, 10-13 August 2006.
Pettersson P. 2006, Welfare and Religion in a European Perspective (WREP), Introduction to the Overall Aim and Structure of the Project and A Preliminary Sociological Cross Analysis, paper presented at the 18th Nordic Conference in Sociology of Religion, NCSR in Aarhus, Denmark, 10-13 August 2006.
Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26^th International Congress of Applied Psychology (ICAP), Athens, Greece.
Roos, I., Friman, M. and B. Edvardsson (2006) “Perceived Affective Feelings in Service Relationships: A Study of Triggers in Switching Processes,” The 9th International Research Seminar in Service Management,” May 30-31 June 1-2, La Londe, France.
Roos, I., Friman, M. and B. Edvardsson (2006) “Perceived Affective Feelings in Service Relationships: A Study of Triggers in Switching Processes,” 15th Frontiers in Services, June 29-July 2, Brisbane, Australia.
Roos, I., Friman, M., & Edvardsson, B. (2006, June). Customer Perceived Emotions on Switching Paths in Service Relationships. Paper presented at the 15th Annual Frontiers in Service Conference in Brisbane, Australia: University of Queensland.
Roos, I., Friman, M., & Edvardsson, B. (2006, May). Perceived Affective Feelings in Service Relationships: A Study of Triggers in Switching Processes. Paper presented at the 9th International Research Seminar in Service Management in La Londe les Maures, France.
Witell, L, Edvardsson, B, and Magnusson, P, (2006), "Value Creation through Services in Different Stated of Business Relationships", paper presented at the 4th Nordic Workshop on Relationship Dynamics (NoRD2006), October 6-8 2006, Yli-Ii, Finland.
Witell, L., Gustafsson, A., Johnson, M.D. and B. Sandén (2006), “The Effect of Customer Involvement in Different Phases of New Product Development”, PDMA Research Forum, Atlanta, US.

2005

Björlin-Lidén, S. & Friman, M. (2005), “Revealing the recovery paradox: how the use of a service guarantee influence customer satisfaction”, 4th SERVSIG conference annual in Singapore: NUS, Business School, National University of Singapore.
Edvardsson, B, Enquist, B, and Hay, M., 2005, Value-based Service Branding and Beyond – The IKEA way. Paper presented at the ServSig conference in Singapore June 2 – 4.
Edvardsson, B., A. Gustafsson and Bo Enquist (2005), “Quality in New Service Development – Critical Success Factors”, QMOD 2005 “Quality Management for Organisational and Regional Development” 29 June – 1 July 2005. Palermo, Italy
Edvardsson, B., A. Gustafsson and Bo Enquist (2005), Challenges in New Service Development and Value Creation through Service, the Fourteenth International Conference on Information Systems Development - ISD´2005, Karlstad, Sweden, 14-17 August
Fellesson, M., Standardisation, technology and institutional change, The Stockholm Center for Organizational Research (Score) conference Organizing the world : rules and rule setting among organizations, Stockolm, October 13-15 2005
Fellesson, M., The emergence and development of a district heating industry. The 21th EGOS Colloquium: Unlocking organizations, Freie Universität Berlin, Tyskland, June 30 – July 2 2005.
Fredriksson, O. (2005), “Conditions Influencing on Successful EDI Implementation”, Proceedings of the Promote IT 2005 Conference (Bubenko Jr., J, Eriksson, O, Fernlund, H & Lind, M, Eds.), May 11-13, Dalarna University, Sweden, Studentlitteratur, Lund, 189-198.
Fredriksson, O. (2005), “Relationship and Loyalty Attitude Differences among Swedish Retail Bank Clients: E-banking versus Branch Office Users”, in: Proceedings of the 12th International Conference on Retailing and Consumer Services Science (EIRASS), July 21-24, Orlando, FL, USA, compact disc. Paper received “Managing Service Quality Highly Commended Award” (one among 4 awarded papers out of totally 120 papers).
Gustafsson, Anders, Michael Johnson , Bodil Sandén and Lars Witell (2005) “Involving the Customer in Service Development - An Avenue to Improved Financial Performance”, 14th Annual Frontiers in Services Conference Tempe, Arizona, October 6–9.
Johansson, N. (2005), “Customer Value in a Self-Service Technology (SST) Context”, presented at the Pre-conference to The Fourteenth International Conference on Information Systems Development (ISD´2005), August 14, Karlstad University, Karlstad University Studies, 2005:30, 115-126.
Johansson, N. E. and L. M. Kaiserlidis (2005), “Strategic Choices in IT-Enabled Occasions of Knowledge Acquisition − The Role of Information Technology & the Effects on Service Development”, presented at The International Academy of E-business, the 5th Annual Conference, San Fransisco, CA, USA, March 24-27. In: The E-Business Review. Paper received “Outstanding Research Paper Award” from International Academy of E-business.
Kristensson, Per and Magnusson, Peter R (2005), " Involving Users for Stepwise or Radical Innovation – a Matter of Tuning", presented at the 12th International Product Development Management Conference, June 12-14, 2005. Copenhagen, Denmark. Awarded Best Paper
Le Masson, Pascal and Magnusson, Peter R (2005), "Involving Users in Ripping off the Blinkers Induced by Dominant Designs", presented at the Academy of Management 2005, August 5-10, 2005, Honolulu, Hawaii, USA.
Löfgren, M. and L. Witell (2005) Kano’s Theory of Attractive Quality: A Test of Different Approaches to Classify Quality Attributes, QMOD7, Palermo, Italy.
MacGregor, R., Vrazalic, L., Carlsson, S., Pratt, J. and M. Harris (2005), “How Standard are the Standard Barriers to E-Commerce Adoption?: Empirical Evidence from Australia, Sweden and the USA”, in: Proceedings of the Fourteenth International Conference on Information Systems Development (ISD´2005), August 15-17, Karlstad University, Springer, New York.
Magnusson, Peter R (2005), "Guided and Pioneering Users – Exploring End-User Ideation of New Mobile Telecom Services", presented at the Academy of Management 2005, August 5-10, 2005, Honolulu, Hawaii, USA.
Nilsson, Tommy and Bergquist Tuula (2005)” Flexibility and changing conditions of work”, Workshop at Østfold University College, “STRATEGIES OF FLEXIBILITY AND CHANGE AT WORK”, Fredrikstad, Norway, August 24 – 26, 2005
Pettersson Per (2005) Welfare and Religion in Eight European Countries – An overview of methods and material in an ongoing comparative project. 28th ISSR Conference, International Society for the Sociology of Religion, Zagreb, July 18-22
Quist, Johan and Skålén, Per (2005) ’Confessing for Quality’, Academy of Management Meeting, Honolulu, Hawaii, USA.
Roos, Inger, and Anders Gustafsson (2005), “Deepening the Understanding of Switching Paths – Redefining the Influential Trigger” 14th Annual Frontiers in Services Conference Tempe, Arizona, October 6–9
Roos, Inger, Anders Gustafsson and Bo Edvardsson, (2005), “Defining Service Quality for Business-Driven Service Development - A Housing Mortage Company Case”, Servsig Service Research Conference, Singapore, June 2-5
Sandén, Bodil, Anders Gustafsson and Lars Witell (2005) “The Customers’ Role in the Innovation Process – Perspectives, Techniques and Performance”, Servsig Service Research Conference, Singapore, June 2-5
Skålén, Per; Fellesson, Markus and Fougère, Martin (2005) ‘The Marketing Discipline and the Construction of the Governable Person’, Critical Management Studies – 4, Cambridge, Great Britain.
Witell, L. and Löfgren, M. (2005). “Kano’s Theory of Attractive Quality: A test of Different Approaches to Classify Quality Attributes”, QMOD 2005 “Quality Management for Organisational and Regional Development” 29 June – 1 July 2005. Palermo, Italy

2004

Bergqvist, T., B. Eriksson and P. Larsson (2004) "Small Business and Self-employment in the Welfare State – A study from a gender perspective". Paper presented at the 7th European IIRA-conference "The future of Work" Estoril, Portugal September 7-11, 2004.
Echeverri, P. (2004) "Videobaserad funktionshinderanalys". Transportforum i Linköping 2004.
Echeverri, P. (2004) "Customer Driven Development of the Service Landscape.
A video based analysis of ordinary and disabled travellers handling the multimodal door-to-door experience". (QUIS 9) Service Excellence in Management, June 15-18, Karlstad University, Sweden.
Echeverri, P. (2004) "Customer Driven Development of the Service Landscape.
A video based analysis of ordinary and disabled travellers handling the multimodal door-to-door experience". Frontiers in Services Conference, October 28-31, Miami, USA.
Edvardsson, B. and L. Nilsson-Witell (2004) "Satisfiers and Dissatisfiers in Services - The Role of Time and Customer - Employee Interaction in Problem Resolution", Frontiers in Services Conference, October 28-31, Miami, USA.
Edvardsson, B. and L. Nilsson-Witell (2004) "Satisfiers and Dissatisfiers in the Service Encounter", QMOD6, Monterey, Mexico.
Edvardsson, B., Gustafsson, A. and Roos I. (2004) "Service Portrays and Service Constructions - A Critical Review Through the Lens of the Customer", Frontiers in Services, October 28-31 Miami, USA.
Enquist, B., Camén, C. and Johnson, M. (2004) "Contractual Governance as a Creator of Dynamic and Sustainable Services". Paper presented at the TRANSTEC, September 1-5, Athen, Greece.
Enquist, B., Camén, C. and Johnson, M. (2004) "Contractual Governance for Sustainable Services". Paper presented at The Sixth International Management Control Systems Research Conference - Management Control, Juli 12-14, Edinburgh, Scotland.
Gustafsson, A. (2004) "Competing in a Service Economy", IMS International Forum 2004, May 17-18, Como, Italy.
Huzell, H. (2004) "Do unions matter in public sector restructuring? Formal versus Informal Resistance", paper presented at the 7th European IIRA-conference "The future of Work" Estoril, Portugal.
Nilsson-Witell L. and Fundin, A. (2004) "Dynamics of service attributes: A test of Kano´s theory of quality", presented at QUIS9, Karlstad, Sweden, June 15-18.
Löfgren, M. and L. Witell (2004) "Kano´s Theory of Attractive Quality and Packaging in the Quality Experience", presented at ICIT 9, Bangkok, Thailand.
Norling, P. (2004) "From Micro to Macro, Some New Tools for Service Design". Paper for the Global Business and Technology Association (GBATA) International Conference, Cape Town, South Africa, June 8- 12, 2004, 7 pages.
Parasuraman, A., Edvardsson, B., and Gustafsson, A. (2004) "The Impact of National Culture on Technology Readiness, Adoption and Use", (QUIS 9) Service Excellence in Management, June 15-18, Karlstad University, Sweden.
Pettersson, P. (2004) “Long and short term values: the different function of long-term church relationships and one-off experiences”. Paper presented at the Association for the Sociology of Religion, ASR, 66th Annual meeting. San Francisco, USA, 13-15 augusti 2004.
Pettersson, P. (2004) “Ten years after the M/s Estonia disaster. The development of the Church of Sweden as a public provider of rituals - a complementary welfare function”. Paper presented at The 17th Nordic Conference in Sociology of Religion, NCSR. Reykavik, Island, 19-22 augusti 2004.
Roos, I., Gustafsson, A. and Edvardsson, B. (2004) "The Role of Customer Clubs in Recent Telecom Relationships, (QUIS 9) Service Excellence in Management, June 15-18, Karlstad University, Sweden.
Skålén, P. and Fougère, M. (2004) "Service Management - Excellence or Normality? The Gap-model as Disciplinary Power", 4th Annual EURAM Conference, StAndrews.
Skålén, P. (2004) "New Public Management Reform: Power/Knowledge, Disciplinary Power and Governmentality", SAM/IFSAM 7th World Congress, Gothenburg.
Taylor, A. G., Lawrence, H., and Roos, I. (2004) "Customer Reactions to Involuntary Switching, "Quality in Services (QUIS9), The Ninth International Research Symposium on Service Quality, Karlstad, Sweden, June 15-18.
Bjurklo, M. and G. Kardemark (2004)“Dialogue for Competence Creation”.Paper presented at 4th Conference on New Directions in Practice and Research. Brussels, December 9-11, 2004.
Echeverri, P., (2004) “Customer driven development of the servicescape. A video-based analysis of ordinary and disabled travellers handling the multimodal door-to-door experience. “Paper presented at QUIS 9, Karlstad, June 16-18, 2004.
Echeverri, P., (2004) “Video-based Methodology”, Paper presented at Frontiers in Services Conference,Oct 28-31, Miami, Florida, USA.
Echeverri, P., (2004) “Video-based Methodology”, Paper presented at Transportforum, January 14-15 2004, Linköping.
Edvardson, B., Gustafsson, A. and I. Roos (2004) “Service Portrays and Service Constructions – A Critical Review Through the Lens of the Customer”, Paper presented at Frontiers in Services Conference, October 28-31, Miami, USA.
Edvardsson, B. and L. Nilsson-Witell (2004), “Satisfiers and Dissatisfiers in Services - The Role of Time and Customer - Employee Interaction in Problem Resolution.” Paper presented at Frontiers in Services Conference, October 28-31, Miami, USA.
Edvardsson, Bo and Lars Nilsson-Witell (2004), “Satisfiers and Dissatisfiers in the Service Encounter.” Paper presented at QMOD6, Monterey, Mexico.
Enquist, B. and B. Edvardsson (2004),“Corporate Social Responsibility and Brand Cultivation” Paper presented at QUIS 9, Karlstad, June 16-18, 2004.
Fredriksson, O. (2004), “Relationship and Loyalty Attitudes among E-banking versus Branch Office Users: A Large-Scale Questionnaire Study on Private Clients”, in: Proceedings of the QUIS 9 Conference(Edvardsson, B. et al., Eds.), June 15-18, Karlstad University, 286-294.
Fredriksson, O. (2004), “Beyond Assessing Economic Net Value from Electronic Commerce-Supported Business Process Redesign − a Discussion of the PENG Method”, in: Proceedings of the Promote IT 2004 Conference (Bubenko Jr., J, Fischer-Hübner, S, Lindskog, S & Nilsson, AG, Eds.), May 5-7, Karlstad University, Karlstad, 382-393.
Gustafsson, A (2004), “Competing in a Service Economy”, IMS International Forum 2004, May 17-18, Como, Italy.
Johansson, N. and L. M. Kaiserlidis (2004), “New Service Development and IT-based Knowledge Acquisition”, in: Proceedings of the QUIS 9 Conference (Edvardsson, B. et al., Eds.), June 15-18, Karlstad University, 256-263.
Johansson, N. and U. Mollstedt (2004), “An Empirical Study to Assess the Use of a New Web-Based Customer Services System”, in: Proceedings of the American Conference on Information Systems (AMCIS), August 6-8, New York, USA.
Löfgren, M. and L. Witell (2004), Kano´s Theory of Attractive Quality and Packaging in the Quality Experience. Paper presented at ICIT 9, Bangkok, Thailand.
Magnusson, M. (2004), “An Integrated Framework for E-Commerce Adoption in Small to Medium-Sized Enterprises”, in: 2004 Information Resources Management Association International Conference (Khosrow-Pour, M., Ed.), New Orleans, Louisiana, May 23-26, IDEA Group Publishing, Hershey, PA, Vol. 1, 585-588.
Mollstedt, U. (2004), “Evaluation of Strong Relationships’ Affect on the Use of Electronic Services in an Inter-organizational Context”, presented at: The 27th IRIS Conference, August 14-17, Falkenberg, Sweden.
Mollstedt, U. and O. Fredriksson (2004), “Information Systems Failure and Adoption of Internet-based After-Sales Services in a Business-to-Business Context”, Proceedings of the 12th International Colloquium in Relationship Marketing, December 4-6, Hamilton, New Zealand.
Nilsson, A. G. (2004), “Information Systems Development (ISD) – Past, Present, Future Trends”, in: Proceedings of the Thirteenth International Conference on Information Systems Development, ISD’2004(Vasilecas, O, Caplinskas, A, Wojtkowski, W, Wojtkowski, WG, Zupancic, J & Wrycza, S, Eds.), 9-11 September, 2004, Vilnius, Lithuania, Springer, New York, 29-40.
Nilsson-Witell, L. and A. Fundin (2004) “Dynamics of service attributes: A test of Kano´s theory of quality”. Paper presented at QUIS 9, Karlstad, Sweden, June 16-18.
Parasuraman, A., Edvardsson, B. and A. Gustafsson (2004) “The Impact of National Culture on Technology Readiness, Adoption and Use”, Paper presented at QUIS9, Karlstad, Sweden, Paper presented at QUIS 9, Karlstad, Sweden, June 16-18.
Roos, I., Gustafsson, I. and B. Edvardsson, (2004) “The Role of Customer Clubs in Recent Telecom Relationships”, 2004
Taylor, A. Gail, Lawrence Hamer and I. Roos (2004), “Customer Reactions to Involuntary Switching”, Paper presented at QUIS 9, Karlstad, Sweden, June 15-18, 2004.

2003

Bjurklo, M. and Enquist, B. (2003) "Management Accounting for Dialogue and Control: the Case of Public Transport in Sweden". Nordiska företagsekonomiska forskarkonferensen Reykjavik, Island, augusti.
Bjurklo, M. And G. Kardemark, Företagsutveckling genom utveckling av kompetens och relationer. Paper presenterat vid NFF Nordic Conference on Business Studies, Reykjavík. August, 2003.
Echeverri, P. (2003) "Customer Driven Development of the Service Landscape - A Video-based Analysis of Non-frequent Travellers and Travellers with Functional Limitations Handling the Seamless Multimodal Door-to-door Experiance". Paper presented at the ECOMM 2003 Conference on Mobility Management, Karlstad. May.
Echeverri, P. (2003) "Kunskapsproduktion för svensk kollektivtrafik". En presentation vid Transportforum, Linköping. January
Echeverri, P. (2003) “Customer Driven Service Development of the Service Landscape – A Video Based Analysis of Travellers with Functional Limitations Handling the Seamless Multimodal Dorr-to-door Experience”. Paper presented at the 7th European Conference on Mobility Management (ECOMM) 22-23 May 2003 in Karlstad.
Edvardsson, B. and B. Enquist (2003) The Dialectic between Hyper reality and Reality in the IKEA-world – a study of Experience Rooms in two mega-stores. Paper presented at Service Frontiers Maryland University, Washington, USA October 2003).
Edvardsson, B., A. Gustafsson and I. Roos (2003) “Customer Clubs in Telecommunications - A Relationship Marketing Perspective”, presented at Servsig Service Research Conference, Reims, June 12-14.
Edvardsson, B., Gustafsson, A. and I. Roos (2003), “Customer Clubs in Telecommunications – A Relationship Marketing Perspective”, presented at Servsig Service Research Conference, Reims, June 12-14.
Enquist, B., Johnson, M. and Skålén, P. (2003) From shareholder strategy to social harmony? - The Institutionalisation of Corporate Social Responsibility in Swedbank Paper presenterat vid NFF Nordic Conference on Business Studies, Reykjavík. August, 2003.
Enquist, Bo; Johnsson, Mikael and Skålén, Per (2003) From Shareholder Strategy to Social Harmony?: The Institutionalization of Corporate Social Responsibility in Swedbank, The 17th Nordic Conference on Business Studies, Reykjavik.
Fellesson, Markus (2003) "Customers in the Neighbourhood - The Making of a Market for Public Housing" Paper presented at the 19th EGOS Colloquium: Organization Analysis Informing Social and Global Development, Sub-theme 23: Markets-in-the-making. Köpenhamn, Danmark, 3-5 juli.
Fredriksson, O. (2003), “Research in Progress Paper: Assessing Economic Net Value from Electronic Commerce-supported Business Process Development”, in: Proceedings of the Promote IT 2003 Conference (Bubenko jr, J, Ed.), May 5-7, Gotland University, Visby, compact disc.
Fundin, A. and L. Nilsson (2003), “Using the Kano model and technology readiness to better understand customer satisfaction with e-services”, Quality Management and Organizational Development (QMOD) 6, Paris, France, Oktober 1-3. (Published in proceedings).
Fundin, A. and L. Nilsson (2003), “Using the Kano model and technology readiness to better understand customer satisfaction with e-services”, Quality Management and Organizational Development (QMOD) 6, Paris, France, October 1-3.
Gustafsson, A., Johnson, M. D. and I. Roos (2003), “Managing Customer Satisfaction, Brand Image, and Strength of Relationship across Switching Paths”, 12th Annual Frontiers In Services Conference Washington D.C., October 23-26, 2003.
Gustafsson, A., L. Nilsson and M. D. Johnson (2003), “Customer Orientation in Practice - An Investigation of the Relationship between Customer Orientation and Customer Satisfaction”, Servsig Service Research Conference, Reims, June 12-14.
Gustafsson, A., M. Johnson and I. Roos (2003), “Managing Customer Satisfaction, Brand Image, and Strength of Relationship across Switching Paths”, 12th Annual Frontiers In Services Conference Washington DC, October 23-26.
Gustafsson, A., Nilsson, L and M. D. Johnson (2003), “Customer Orientation in Practice - An Investigation of the Relationship between Customer Orientation and Customer Satisfaction”, Servsig Service Research Conference, Reims, June 12-14.
Gustafsson, A., Nilsson, L. and M. D. Johnson (2003), “Customer Orientation in Practice - An Investigation of the Relationship between Customer Orientation and Customer Satisfaction”, Servsig Service Research Conference, Reims, June 12-14.
Huzell, Henrietta and Markus Fellesson (2003) "Winning the Win-Win Game – Service Management, Workplace Control and Resistance". Paper presented at the 21st Annual Labour Process Conference, University of West England, Bristol, april 14 - 16.
Johansson, N. E., Mollstedt, U. and S. Carlsson (2003). “A Conceptual Model to Assess Use of a New ICT-based Service”, presented at: The 11th International Colloquium in Relationship Marketing 2003, Cheltenham, England.
Matthing, J., Kristensson, P and A. Gustafsson (2003), “Using Technology Readiness to Identify Lead Users”, Servsig Service Research Conference, Reims, June 12-14.
Matthing, J., P. Kristensson and A. Gustafsson (2003) “Using Technology Readiness to Identify Lead Users”, Servsig Service Research Conference, Reims, June 12-14.
Nilsson, L. (2003) “Kundorienterat Förbättringsarbete i en Tjänsteverksamhet - Leder Kundorientering till ökad Kundtillfredsställelse?” Reflektionsdag – Ständiga Förbättringar, Linköping 25:e mars. (Publicerat i proceedings).
Nilsson, L. (2003), “Kundorienterat Förbättringsarbete i en Tjänsteverksamhet - Leder Kundorientering till ökad Kundtillfredsställelse?” Reflektionsdag – Ständiga Förbättringar, Linköping 25:e mars.
Pettersson P. (2003) "Religion and the Welfare system of Western Europe", paper presented at 27th International Society for the Sociology of Religion Conference, Turin, Italy 21-25 July.
Pettersson P. (2003) "Religious education in Sweden", paper at the research conference “Religious Education in Europe” at Würzburg University, Germany, 10-14 May 2003. Published in the website of Bayerische Julius-Maximilians-Universität Würzburg Katholisch-Theologische Fakultät.
Skålén, P. (2003) “Institutionalization, subjectivity and structural contradiction: The disciplinary power of TQM”. EGOS 19th conference, Köpenhamn.

2002

B., Johnston, R. & Scheuing, E.E., Eds.), June 11-14, University of Victoria, Canada, 347-354.
Carlsson, S. (2002), “Learning and Analysis in an E-commerce Project”, in: Information Systems Development. Advances in Methodologies, Components, and Management (Kirikova, M., Grundspenkis, J., Wojtkowski, W., Wojtkowski, W.G. Wrycza, S. & Zupančič, J., Eds.), June, Poland, Kluwer Academic/Plenum Publishers, New York.
Echeverri, P. (2002) "Methodological Issues in Researching Service Encounters - A Video-based Analysis of Communication". Paper presented at the 7th International Research Seminar in Service Management, La Londe les Maures, France.
Echeverri, P. (2002) "Varför går integrationen av särskild och allmän kollektivtrafik så trögt? Strukturer och mekanismer i förändringsprocessen". Presentation vid Svenska kommunförbundets Färdtjänstdagar, Gävle. November.
Edvardsson, B. and Gustavsson, BO. (2002) "Quality in Work Environment - A Prerequisite for Success in New Service Development", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).
Edvardsson, B. and Strandvik, T. (2002) "Describing and Understanding Directive Incidents in Customer relationships", presented at the 2nd Nordic Workshop on Relationship Dissolution, Visby September 20-22.
Edvardsson, B. and Strandvik, T. (2002) "Directive Incidents in Customer Relationships", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).
Edvardsson, B., A. Gustafsson and I. Roos (2002) "Understanding the Customers’ Maturity Process – A Telecommunication Case" presented at QUIS 8, Victoria, Kanada June 12-14.
Edvardsson, B., A. Gustafsson och I. Roos (2002) ”The Effect of Triggers in Customer Relationships”, Marketing Track of Decision Sciences Institute, 33rd Annual Meeting, San Diego, California, USA, 23-26 November.
Edvardsson, B., Gustafsson, A and I. Roos (2002) Understanding the Customers’ Maturity Process – A Telecommunication Case presented at QUIS 8, Victoria, Kanada June 12-14.
Edvardsson, B., Gustafsson, A and I. Roos (2002), “The Effect of Triggers in Customer Relationships”, Marketing Track of Decision Sciences Institute, 33rd Annual Meeting, San Diego, California, USA, 23-26 November 2002.
Edvardsson, B., Gustafsson, A. and I. Roos (2002), ‘Comparing Switching Patterns in Competitive and Non-competitive Markets–Customer Preferences and Behavior in Five Service Industries’, presented at The 11th Annual AMA Frontiers in Services Conference June 27-29, 2002, Maastricht, The Netherlands.
Edvardsson, B., Gustafsson, A. and I. Roos (2002), “The Effect of Triggers in Customer Relationships”, Marketing Track of Decision Sciences Institute 33rd Annual Meeting, San Diego, California, USA, 23-26 November 2002.
Edvardsson, B., Gustafsson, A. and I. Roos (2002), “Understanding the Customers’ Maturity Process – A Telecommunication Case” presented at QUIS 8, Victoria, Canada, June 12-14.
Edvardsson, B., Gustafsson, A. and Roos, I. (2002) "Comparing Switching Patterns in Competitive and Non-competitive Markets-Customer Preferences and Behavior in Five Service Industries", presented at The 11th Annual AMA Frontiers in Services Conference June 27-29, 2002, Maastricht, The Netherlands.
Edvardsson, B., Roos, I. and Gustafsson, A. (2002) "Understanding the Trigger Effect on Customers' Maturity Processes in Telecommunications", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).
Enquist, B. (2002) "The Dialectic between Governance and Management- Accounting/Control: The Case of Public Transport in Sweden Paper", presented at the 3rd conference on new directions in management accounting at EIASM, Bryssel.
Eriksson, B. and Larsson, P. (2002) ”The Swedish Start Up Grant: Succcess or Failure?” Paper presented at The 47th International Council for Small Business World Conference i San Juan, Puerto Rico.
Eriksson, B. and P. Larsson (2002), “Våra arbetsmiljöer” (Our Work Environments), Presented at Sociologförbundets årsmöteskonferens, Karlstad, januari, 25/26, 2002.
Eriksson, B. och Larsson, P. (2002) ”Arbetsmiljön – ett kapitelutkast”. Paper presenterat vid Sociolog-förbundets årsmöteskonferens, januari 2002 i Karlstad.
Fredriksson, O. (2002), “Research in Progress Paper: Electronic Commerce Systems across Organisational Boundaries,” in: Proceedings of the Promote IT 2002 Conference (Bubenko jr, J, Ed.), April 22-24, University of Skövde, Billingehus, 170-183.
Friman, M., & Edvardsson, B. (2002) "A content analysis of complaints and compliments. Paper presented at the 9th annual Frontiers in Services conference, Maastricht University, Netherlands. June.
Gustafsson, A., Nilsson, L. and Johnson, M. D. (2002) "Quality Practices in Service Organizations", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).
Gustafsson, A., Nilsson, L. and M. D. Johnson (2002) Quality Practices in Service Organizations presented at QUIS 8, Victoria, Kanada, June 12-14.
Gustavsson, BO. (2002) "Financing model for developing a new university library" - The Karlstad University Case, presented at the seminar on "Universities and Libraries" organised by IMHE/OECD, Paris, August 2002.
Huzell, Henrietta (2002) "New Management Ideas and Worker Resistance in the Swedish Rail Network", paper presented at the 7th session of the International Studies on Working Life, University of Evry, France, 3-5 october.
Ihlström, C., Magnusson, M., Scupola, A. and Tuunainen, V.K. (2002), “Myth and Reality of Electronic Commerce Barriers for SMEs?”, in: Proceedings from the 13th Information Resource Management Association Conference, Seattle, USA, May 19-22, compact disc.
Johansson, N. (2002), “Self-Service Recovery – Service Recovery in a Self-Service Technology Context,” in: Proceedings from QUIS 8 – Quality in Service: Crossing Boundaries (Tax, S., Stuart, I., Brown, S.W., Edvardsson,
Johansson, N. and L. M. Kaiserlidis (2002), “Service Recovery Strategies in ICT-based Service Systems”, presented at: the Academy of Marketing Science – 2002 Multicultural Marketing Conference, June 26-29, Valencia, Spain.
Kristensson, P., Magnusson, P. and J. Matthing (2002), “Users as a hidden resource for creativity. Findings from an experimental study on user involvement”, presented at 7th European Conference on Creativity and Innovation, Enschede, University of Twente, December.
Matthing, J., Sandén, B. and A. Gustafsson (2002), “Technology in Services – Using Technology Readiness to Understand Internal Marketing Difficulties” presented at: QUIS 8, June 12-14, Victoria, Canada.
Matthing, J., Sandèn, B., Kristensson, P. and Gustafsson, A. (2002) "Technology in Services - Using echnology Readiness to Understand Internal Marketing Difficulties", presented at QUIS 8 (Quality in Services), Victoria, Canada June 12-14. (Published in proceedings).
Nilsson, A. G. (2002), “A Business Developer’s Toolbox: Methods in Concert”, in: Proceedings of the Eleventh International Conference on Information Systems Development, ISD’2002 (Grundspenkis, J., Ed.), September 12-14, Riga Technical University (RTU), Latvia, Series of Computer Science, 3rd Tematic Issue of Applied Computer Systems, 34-45.
Pettersson P. (2002) "Quality in Lifelong Service Relationships. The Church of Sweden in Service Theoretical and Sociology of Religion Perspective". Paper presented at The 16th Nordic Conference in Sociology of Religion (NCSR) 22-25 August 2002, Uppsala/Sigtuna, Sweden.
Quist, J. och Skålén P. (2002) ”How to Succeed with TQM in Public Organisations: The Role of the Translator”. Paper presented at The Seventh World Congress for TQM, Verona.

2001

Edvardsson, B., and Gustafsson, A. (2001) "Triggers for Customer Switching - A case study at Volvo Car Corporation", presented at the Global Business and Technology Association 2001 International conference in Istanbul, July 11-15.
Edvardsson, B., and Gustafsson, A. (2001) "Triggers for Customer Switching Path Analysis - A case study at Volvo Car Corporation", presented at ANZMAC in Auckland, New Zealand, December 3-5.
Fredriksson, O. (2001), “Electronic Commerce Systems across Organisational Boundaries,” in: Proceedings of the IT-lyftet 2001 Conference (Bubenko jr, J, Ed.), Part III, April 23-25, Blekinge Institute of Technology, Ronneby Brunn, 17-24.
Gustafsson, A. and Myhren, P. (2001) "Kundanpassa sanningens ögonblick - Illustration av ett analysverktyg för tjänstemötet", presenterat på kvalitetsmässan i Göteborg, 6-8 november. (In swedish).
Gustafsson, A. and Nilsson, L. (2001) "Analyzing Customer Relationships - A New Type of Customer Information", presented at the International Symposium on QFD in Tokyo, Japan, October 22-24.
Kristensson, P., Magnusson, P. and Matthing, J. (2001) "Users as a hidden resource for creativity. Findings from an experimental study on user involvement", presented at 7th European Conference on Creativity and Innovation, Enschede, University of Twente, December.Bergman, B. and Quist, J. (2001) "Making Sense of Self-Assessment to Reach Business Excellence", presented at The 6th World Congress for Total Quality Management, Saint Petersburg, Russia, June 20-22.
Quist, J., Skålén, P., Edvardsson, B. och Enquist B. (2001) "Kvalitetsarbetets idé och praktik – skilda världar? Ett meningsskapandeperspektiv på begreppet allas delaktighet", KvalitetsMässan, Göteborg, 2001. (In swedish).
Roos, I. (2001)“SPAT-Switching Path Analysis Technique”, included in a special session on switching behavior, “Emerging Issues in Service Switching Research”. Servsig 2001-New Horizons in Services marketing, The American Marketing Association’s Services Marketing Special Interest Group Conference, Macquarie Graduate School of Management, Sydney, Australia, 26-28 May.

2000

Echeverri, P. (2000) "Service Encounter Communication - A Video-based Analysis of Conduct Towards Customers, with Emphasis on Non-verbal Communication". Paper presented at the 3rd KFB Research Conference, Stockholm Scool of Economics, Sweden. June.
Echeverri, P. (2000) "Service Encounter Communication - A Video-based Analysis of Conduct Towards Customers, with Emphasis on Non-verbal Communication". Paper presented at the QUIS 7 Conference, Karlstad University, Sweden. June.
Edvardsson B. and I. Roos (2000)“Customer Complaints and Switching Behavior – A Study of relationship dynamics in a telecommunication company”, 8th International Colloquium in Relationship Marketing, Stockholm University School of Business and The marketing Technology center (MTC), Stockholm, Sweden, December 6-9.
Eriksson, B. och Larsson, P. (2000) ”Starta eget-bidrag – en kvalitativ studie av framgångs- och misslyckandefaktorer”. Paper presenterat vid Sociologförbundets årsmöteskonferens, januari i Växjö. (In swedish).
Friman, M., & Gärling, T. (2000) "Satisfaction with Public Transport Related to Service Performance Attributes". Paper presented at the 9th International Association for Travel Behaviour Conference, Queensland, Australia. June.
Gustafsson, A. and Johnson, M. (2000) "Measuring and Managing the Satisfaction - Loyalty - Performance Links at Volvo", presented at QUIS 7 (Quality in Services), June 13-16, Karlstad. (Published in proceedings).
Kristensson, P. & Fellesson, M. (2000) "Service development on digital arenas – The effects of creativity". Paper for the 2000 AMA International Conference in Buenos Aires, Argentina, June 28 to July 1, 2000 at the Universidad Torcuato Di Tella.
Kristensson, P. and Matthing, J. (2000) “Experimental Assessment of Lead User Processes in Future Mobile Information Technology”, presented at Quis 7, Karlstad, June. .
Västfjäll, D., Friman, M., Gärling, T., & Kleiner, M. (2000). A Swedish mood adjective scale derived from the affect circumplex. Paper presented at the XXVII international congress of psychology, Stockholm, Sweden. July.

1999

Edvardsson, B. and Strandvik, T. (1999) "Is a Critical Incident Critical for a Customer Relationship?", presenterad på Nordiska företagsekonomiska ämneskonferensen i Helsingfors, 16-19 augusti. (Published in proceedings).
Edvardsson, B., Gustafsson, A. and Sandén, B. (1999) "Kvalitet i tjänsteutveckling resultat från en världsomspännande studie", presenterades på kvalitet, 9-11 november, Göteborg.
Edvardsson, B., Gustafsson, A., and Skålén, P. (1999) "The Role of Trust in Service Quality Management: A Relationship Marketing Perspective", presented at QUERGO -99, International Conference on TQM and Human Factors, June 15-17, Linköping, Sweden.
Edvardsson, B., Johnson, M.D., Gustafsson, A. and Strandvik, T. (1999), "The Effects of Satisfaction and Loyalty on Profits and Growth - Products versus Services", presented at the workshop Customer satisfaction: Theory and Measurement, Vienna May 21-23.
Gustafsson, A. and Johnsson, M.D. (1999) "Determining the Importance of Attributes and Benefits in a Customer Satisfaction Context", presented at Frontiers in Services, October 21-23, Nashville, USA.
Gustafsson, A., Ekdahl, F. and Edvardsson, B. (1999) "Developing New Services by Observing Customers - A Case Study at Scandinavian Airlines System (SAS)", presented at the 5:th International Conference of the Decision Science Institute, July 4-7, Athens Greece.
Gustafsson, A., Persson, P. and Elg, M. (1999) "Priority Setting in QFD - Improvements and Implications", presented at the 5:th symposium on QFD, August 24-26, Belo Horizonte, Brazil
Herrmann, A., Huber, F. and Gustafsson, A. (1999) "Determinants of Customer Loyalty-Results of a Causal Analytical Study and Implications for Car Retailers", presented at the International Association for Research in Economic Psychology XXIV Annual Colloquium, June 30-July 3, Piedmont, Italy.
Johnson, M. D., Gustafsson, A. and Cha, J. (1999) "The Evolution and Future of National Customer Satisfaction Indices", presented at the 11th Annual AMA/ASQ Customer Satisfaction and Quality Measurement Conference, Mars 1-2, Anaheim California.

1998

Blomqvist, O., Gustafsson, A. and Ekdahl, F. (1998) "Non-geometric Plackett-Burman Designs in Conjoint Analysis - A Way to Improve Predictions", presented at INFORMS.
Ekdahl, F., Gustafsson, A. and Edvardsson, B. (1998) "Customer Focused Product Development in Practice - A Case Study at Scandinavian Airlines System (SAS)", presented at QUIS 6 (Quality in Services), Norwalk, Conneticut, NY.
Gustafsson, A., Ekdahl, F. and Edvardsson, B. (1998) "Customer Focused Service Development in Practice - A case study at Scandinavian Airline System (SAS)", presented at QUIS 6 (Quality in Services), Norwalk, Conneticut, NY.
Gustafsson A., Ekdahl, F. and Falk, K. (1998) "Working without Matrices - How Volvo Does it", presented at the Fourth International QFD Symposiums in Sydney, Australia.
Gustafsson A., Forsberg, T., Nilsson, L. and Elg, M. (1998) "Managerial Implications for Customer Focused Product Development", presented at the 10th Symposium on QFD in Novi, MI.

1997

Edvardsson, B., Gustafsson, A., Bergman, B. and Ekdahl, F. (1997) Proceedings of the Third Annual International QFD Symposium. Linköping, IKP/Quality Technology and Management. Volume 1 and 2.
Ekdahl, F., Gustafsson, A. and Norling, P. (1997) "QFD for Service Development a Case Study from Telia Mobitel", presented at the Third Annual International QFD Symposium, Linköping.

1995

Edvardsson, B. (1995) "Service Quality Improvement - Making it Really Work", presented at the UITP Congress, Paris May 28 - June 3.

1994

Edvardsson, B. (1994) "A Critical Incident Approach of Examining the Effects of Service Breakdowns on Customer Relationships: The Case of Swedish and US. Airlines", presented at the AMA World Congress in Australia, June.
Edvardsson, B., Haglund, L. and Mattsson , J. (1994) "Analysis, Planning, Improvisation and Control in the Development of New Services - Some Swedish Experiences", presented at the QUIS 4 symposium, Norwalk, Connecticut, July 5 - 8.
Edvardsson, B. and Skarman, G. (1994) "Quality in Professional Services - An Empirical Study of Company Health-care", presented at the 3rd International Symposium on Service Management, Aix Marseilles, May 24 - 27.

1992

Edvardsson, B. and Matsson, J. (1992) "Service Design: A TQM Instrument for Service Providers?", presented at the Service Productivity & Quality Challenge Conference, The Wharton School, October 23 - 24.
Edvardssson, B., Nyström, H. and Edvinsson, L. (1992) "Internationalization in Service Companies". presented at NordREFO's seminar at Karlslunde, Denmark, May.

1991

Edvardsson, B. (1991) "Service Design", presented at the conference Quality in Local and County Councils, Handelshögskolan, University of Gothenburg, September 2 - 3. (In Swedish).
Edvardsson, B. and Mattsson, J. (1991) "Strategic Management Thinking in Service Firms: Modeling the Qualitative Dimension in Causal Maps", presented at EIASM workshop Quality in Services Brussels May 16 - 17.

1990

Edvardsson, B. (1990) "Problem Detection in Service Management Systems - A Consistency Approach in Quality Improvement", presented at the Quality in Services Conference (QUIS), Norwalk Connecticut, July 8 - 11.
Edvardsson, B. (1990) "Service Production and Services Marketing in Manufacturing Companies", presented at the 1st International Research Seminar in Service Management, The Institut d´Administration des Entreprises d´Aix-en-Provence, June 5-8.

1989

Edvardsson, B. and Edvindsson, L. (1989) "Managing Internationalization in Knowledge-intensive Service Companies - A Tentative Frame of Reference", presented at the Fourth Nordic Meeting on Service Management, Oslo April 27 - 28.
Edvardsson, B. and Gustavsson, BO (1989) "A model for Analysis of Service-producing Organisations Focusing on Quality Improvement", presented at the conference Quality in Local and County Councils, Handelshögskolan, University of Gothenburg, February 1 - 2. (In swedish).

1988

Edvardsson, B., Edvinsson, L. and Nyström, H. (1988) "Internationalization in Knowledge-intensive Service Companies - A Frame of Reference and Some Management Implications", presented at the 7th annual Services Marketing Conference, October 2 - 5, Arlington, VA, USA.
Edvardsson, B., Gustavsson, BO and Dorothy Riddle, R. (1988) "An Expanded Model of the Service Encounter with Emphasis on Cultural Context", presented at the European Marketing Academy Conference, Athens.

1985

Edvardsson, B (1985) "Services as Competitive Tools - A notional framework", University of Karlstad, presented at the Second Nordic Meeting on Service Management in Lund. (In swedish).