CTF, Service Research Center
We develop new knowledge on value creation through service
News
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2023-03-23
Greater insight into how the needs of older people can be met in spatial and social planning
The COVID-19 pandemic brought many great challenges for older people in their daily lives. In the study “Nowhere to go – Effects on elderly’s travel during COVID-19”, researchers focus on older people's travel experiences during the pandemic.
In order to gain a deeper understanding of older people’s thoughts and feelings in relation to their means to travel and participate in activities during the pandemic, Katrin Lättman, Senior Lecturer and Docent in Psychology at the University of Gävle, together with Lars E. Olsson and Margareta Friman, both from the Service Research Center (CTF) at Karlstad University, conducted the study “Nowhere to go – Effects on elderly’s travel during COVID-19”.
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2023-03-23
Food packaging – blessing or curse for the environment?
The development of packaging is one of the reasons why the welfare society was able to emerge. With increasingly sophisticated packaging, food could be consumed long after it was harvested or slaughtered, and far from the place where it was produced.
Food production is the sector with the greatest impact on the planet’s ecosystem. The production and consumption of food is behind one third of human-caused greenhouse gas emissions, 70% of the world’s fresh water use, and is the single biggest cause of the extinction of species and eutrophication. For both environmental and social reasons, more efforts are needed to ensure that the food we produce is consumed and not thrown away. Food waste currently accounts for 10% of our impact on the climate.
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2023-03-15
New survey shows Swedes’ attitude to digital privacy
The public sector tops the digital trust list according to a new survey on Swedes’ view of digital privacy conducted in collaboration with researchers from the Service Research Center (CTF) at Karlstad University. Another conclusion is that more and more people are willing to sell their personal information.
In 2015, 37 percent of Swedes stated that they have confidence in the public sector when it comes to handling personal information digitally. In this year’s survey, the corresponding figure was 64 percent, which means that the public sector ranks higher on the digital trust list than banks for the first time.
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2023-03-14
Blog: Performance drivers in new service development
Professor Bo Edvardsson summarizes and reflects on a new book chapter and provides guidance on how to become more successful when developing new services.
Businesses and other organizations need to renew themselves to survive in fast changing markets. This is today even more important than ever before. Thus, new service development (NSD) is an essential management task, focusing on new and better ways of creating value for customers and other engaged actors, by innovative service provision. However, the failure rate of new services are high and the success drivers are often poorly understood and learnt from.
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2023-03-09
Bo Edvardsson ranks high on the list
Research.com, a leading academic platform for researchers, has released its annual list of top researchers in the field of business and management.
Bo Edvardsson, professor of business administration at Karlstad business school, is ranked 191 on the international list. Nationally, research.com lists Bo Edvardsson significantly higher, which puts him in an impressive second place.
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2023-03-08
Reusable takeaway cups tested at the Gothenburg Horse Show
Between 22 and 26 February, researchers from Service Research Center (CTF) visited the Gothenburg Horse Show to study how event participants experience a rotation system with reusable takeaway cups.
The researchers were there to study a rotation system with reusable containers for food and beverages - in this case coffee cups - and gauge event participants reactions. The system will be tested at three events in 2023, and the Gothenburg Horse Show was first up. The research is part of Retake, a demonstration project led by Chalmers Industriteknik where CTF is one of the partners.