Hur kan organisationer skapa riktigt bra kundupplevelser, både digitalt och fysiskt? Här får du konkreta exempel och användbara modeller för att förstå hur bemötandet på individnivå påverkar helheten, och hur man kan jobba systematiskt för att förbättra upplevelsen. Genom att se på organisationen i stort lyfts frågor om hur man skapar värde för invånare och vilken roll verksamheten fyller i samhället.
Welcome to an inspiring brown bag seminar with Soumaya Ben Letaifa, Associate Professor of Strategy at the Management School of Université du Québec à Montréal, Canada.Soumaya Ben Letaifa is visiting Sweden and CTF in connection with Kvalitetsmässan, and during this seminar she will share insights on how self-leadership can be a game changer in public sector transformation. Soumaya will explore how self-awareness helps managers maximize their impact by understanding their beh
Welcome to CTF seminar, please note that the seminar is internal. Christina Mele, Professor of Service Innovation, University of Naples Federico II will hold a seminar. Title of the seminar: The Caring Turn in Service Research: The Role of Companion Technology in Fostering Human Flourishing and Well-Being(The seminar will be held in English).For more information please contact charlotta.andersson@kau.se
Welcome to CTF seminar, please note that the seminar is internal. Kentaro Watanabe, Ph.D In Kashiwa II Campus, University of Tokyo will hold a seminar.Title of the seminar: Transforming Services with Robots: Insights from Japan.(The seminar will be held in English).For more information please contact charlotta.andersson@kau.se
Same world – different challengesWhat does it really mean for companies to “do good by doing well” in a world full of contradictions, tough choices, and complex realities.This year’s Sustainability Day invites you to explore societal sustainability beyond the buzzwords – as something that truly affects people, communities, the planet, and our shared future. Through real-life insights from Saab, Löfbergs, and Färjestad BK, we’ll dive into the ethical dilemmas and practical dec
