"Phubbing" in service encounters
How do frontline employees in retail react to and handle situations where the customer ignores them and instead looks at their mobile phone? This have been studied by Markus Fellesson and Nicklas Salomonson, and results show that it has a negative impact on the workplace environment.
The human side of idea screening
In a new dissertation, Alexandre Sukhov has studied the human side of idea screening to create an increased understanding of the idea screening process and the role of the evaluators.
When academic values clash with university governance
In a new thesis in Working Life Science at Karlstad Business School, Jo Ese, Østfold University College, describes the conflict between academics' values and ”management”.