On June 26th - 29th researchers from CTF, together with more than 200 service researchers and business leaders from around the world, gathered in Miami, Florida, to discuss and present the latest trends and research results in the customer service and customer experience at the annual Frontiers in Service Conference.
In today’s society there is a large amount of data available that businesses and organizations can use to, for example, develop new services.
Ph D Student Pablo Moreno from the Spanish Science and Education Ministry will be a visiting us until end of December. We asked him what kind of research he is working on within his doctoral studies.
- My research area is within service innovation. I focus on different
relationships among customers and frontline employees, and their involvement in each of the developmental stages of new services.
Ph D Student Pablo Moreno from the Spanish Science and Education Ministry will be a visiting us until end of December. We asked him what kind of research he is working on within his doctoral studies.
- My research area is within service innovation. I focus on different
relationships among customers and frontline employees, and their involvement in each of the developmental stages of new services.
We caught up with Professor Stephen Osborne, Chair of International Public Management and Deputy Dean of the Business School at University of Edinburgh, who is visiting us this week to meet with researchers Johan Quist and Martin Fransson.
Hello Professor Osborne, and welcome to CTF!
We caught up with Professor Stephen Osborne, Chair of International Public Management and Deputy Dean of the Business School at University of Edinburgh, who is visiting us this week to meet with researchers Johan Quist and Martin Fransson.
Hello Professor Osborne, and welcome to CTF!
We welcome Linda Bergkvist, Ph. D in Information Systems, to our research team. She defended her thesis on outsourcing in the IT industry in June, and will now pursue her research at CTF.
- Towards new challenges. That was the opening words in the preface of my dissertation. I remember my time
as a graduate student as joyful and rewarding, and it is with a smile that I now continue my academic journey.
We welcome Linda Bergkvist, Ph. D in Information Systems, to our research team. She defended her thesis on outsourcing in the IT industry in June, and will now pursue her research at CTF.
- Towards new challenges. That was the opening words in the preface of my dissertation. I remember my time
as a graduate student as joyful and rewarding, and it is with a smile that I now continue my academic journey.
Imagine that you are passing by the store window and through a message in your cell phone you are welcomed into the store, and you also get an offer to buy three products for the price of two. Or, you can easily find your way back to your parked car even though you forgot on which level you parked.
Imagine that you are passing by the store window and through a message in your cell phone you are welcomed into the store, and you also get an offer to buy three products for the price of two. Or, you can easily find your way back to your parked car even though you forgot on which level you parked.
Professors Patrik Larsson, CTF, and Lena Gonäs, Working Life Science at Karlstad University, have contributed to this book with a chapter on the Swedish development of human resource management entitled "Employment Regimes and Personnel Work in Sweden".
The book contains studies of the historical development of human resource management (HRM) in
seventeen different nations.
Professors Patrik Larsson, CTF, and Lena Gonäs, Working Life Science at Karlstad University, have contributed to this book with a chapter on the Swedish development of human resource management entitled "Employment Regimes and Personnel Work in Sweden".
The book contains studies of the historical development of human resource management (HRM) in
seventeen different nations.
Ph. D student in Psychology at CTF. You just came back from Bonn, Germany, what did you do there?
- I participated in a doctoral course on decision making at Max Planck Institute for Research on Collective.
Interesting, can you tell us more about the course?
- In the course we studied how to create and test models on how we think when we make decisions.
Ph. D student in Psychology at CTF. You just came back from Bonn, Germany, what did you do there?
- I participated in a doctoral course on decision making at Max Planck Institute for Research on Collective.
Interesting, can you tell us more about the course?
- In the course we studied how to create and test models on how we think when we make decisions.
Journal of Sensory Studies, Volume 29, Issue 4, pages 294–300, August 2014
Tobias Otterbring, Martin Löfgren and Magnus Lestelius
Abstract
This study investigates how lighting influences consumer evaluations of packaged food products. Fifty-eight participants evaluated two identical packaged meals (alternated between subjects) in a laboratory setting.
Journal of Sensory Studies, Volume 29, Issue 4, pages 294–300, August 2014
Tobias Otterbring, Martin Löfgren and Magnus Lestelius
Abstract
This study investigates how lighting influences consumer evaluations of packaged food products. Fifty-eight participants evaluated two identical packaged meals (alternated between subjects) in a laboratory setting.
Now available for downloading:
Perspectives on Ozlab in the cloud: A literature review of tools supporting Wizard-of-Oz experimentation, including an historical overview of 1971-2013 and notes on methodological issues and supporting generic tools
urn:nbn:se:kau:diva-33617
Students who would like to have a printed copy can collect this in the lab.
Now available for downloading:
Perspectives on Ozlab in the cloud: A literature review of tools supporting Wizard-of-Oz experimentation, including an historical overview of 1971-2013 and notes on methodological issues and supporting generic tools
urn:nbn:se:kau:diva-33617
Students who would like to have a printed copy can collect this in the lab.
During autumn we have a test period of 380 journals from Inderscience Publishers
Subject areas: science, engineering and technology, environment and sustainability, health and biosciences, computing, economics, management
The test period ends 17 November.
Inderscience Publishers
Library´s trial resources
