Service Management for engineers
7.5 ECTS creditsThe course describes the development of service management research. Students discuss and analyse key concepts of service management research, such as service, interaction, value creation, and commodity and service logic, and how these concepts have been used in both research and practice. Models for describing, categorising, and analysing value creation through services are treated, with a special focus on how organisations can create value for customers, but also how the customers themselves create value and how value creation happens in direct interaction between customers, businesses, organisations, and society.
Students take active part in providing the course content through participation in discussions at seminars focused on content selected and prepared by the students themselves. The coursework requires students to work independently, do a great deal of reading, and participate actively and reflectively in seminars and workshops.
Students take active part in providing the course content through participation in discussions at seminars focused on content selected and prepared by the students themselves. The coursework requires students to work independently, do a great deal of reading, and participate actively and reflectively in seminars and workshops.
Progressive specialisation:
A1N (has only first‐cycle course/s as entry requirements)
Education level:
Master's level
Admission requirements
A Bachelor degree in Industrial Management or other engineering specialisation as a main area of study, or 105 ECTS credits from semesters 1-4 and 22.5 ECTS credits from semester 5 completed in the Master of Science programme in Industrial Engineering and Management (TACIE), or equivalent
Selection:
Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.
This course is included in the following programme
- Master Programme in Innovation and Service Development (studied during year 1)
- Master of Science in Industrial Engineering and Management (studied during year 4)