Seminar: Perspectives on Value Creation in the Public Sector
CTF, Service Research Center at Karlstad University, invites you to a seminar on value creation in the public sector.
Professor Bård Tronvoll, CTF, will introduce the ‘logic of service’, and Dr Kirsty Strokosch, University of Edinburgh, the ‘public service logic’. Dr Wendy Hardyman, Cardiff University will present on value co-destruction to reflect on the ‘dark side’ of value co-creation in the public sector. The morning session is concluded by Dr Jakob Trischler, CTF, presenting on ‘public service design’.
In the afternoon, representatives from the public sector are invited to discuss practical perspectives on this topic. Hege Fossum and Christian H. Haave, Bærum municipality, will report on the co-creation of a ‘Dementia village’ development project in Norway. Dr. Johan Quist and Dr. Martin Fransson, CTF, will present on ‘failure demand’, followed by representatives from Helsingborg stad reflecting on the attempt to open their recruitment model to public service users. The seminar concludes with a round-table discussion and invites everyone to reflect on the application of a service logic to the public sector.
10:00 – 11:45 Theoretical perspectives on (public) value creation
The Logic of Service - Bård Tronvoll
Public Service Logic - Kirsty Strokosch
Public Value Co-Destruction - Wendy Hardyman
Public Service Design - Jakob Trischler
13:00 – 14:30 Practical perspectives on value creation
Co-Designing Elderly Care - Hege Fossum & Christian H. Haave (Demsam Project)
User Involvement in Recruitment - Anna-Karin Bergman/Kalle Pettersson (Helsingborgs stad)
Failure Demand - Johan Quist & Martin Fransson (Social Insurance Agency)
14:30 – 15:45 Fika and concluding discussion on the application of a service logic to the public sector
The seminar is open, but registration before September 5th is required.
Registration is now closed.
The seminar is free of charge, but there is a no-show-fee of 250 sek. To unregister, email firstname.lastname@example.org.
This seminar is particularly useful for researchers, practitioners, students, and other members of the public who want to connect and discuss the opportunities and challenges related to introducing a service logic to the public sector.