In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
Edgardo Luna is from El Salvador and has also lived in Mexico. Thanks to the double degree programme in Mathematics with Karlstad University and Università degli Studi dell’Aquila he has now also experienced living in Italy and Sweden.
- During the programme, I became fluent in Italian and learnt the basics of Swedish. At the moment, I am working as an academic writer for a university back in El Salvador.
Edgardo Luna is from El Salvador and has also lived in Mexico. Thanks to the double degree programme in Mathematics with Karlstad University and Università degli Studi dell’Aquila he has now also experienced living in Italy and Sweden.
- During the programme, I became fluent in Italian and learnt the basics of Swedish. At the moment, I am working as an academic writer for a university back in El Salvador.
Female Leader Engineer is a development programme for female engineering students with the potential to acquire leading positions in the business world. Dilan Kilic, student at Karlstad University, was one of the ten finalists.
Female Leader Engineer is an award based on a vision of a gender equal power balance in the world of business.
Female Leader Engineer is a development programme for female engineering students with the potential to acquire leading positions in the business world. Dilan Kilic, student at Karlstad University, was one of the ten finalists.
Female Leader Engineer is an award based on a vision of a gender equal power balance in the world of business.
Jan Ch Karlsson is a former Professor of Sociology at Karlstad Business School. Although he is now retired, his interest for working life issues is as strong as ever.
- Now more than ever, research needs to point out what the situation actually is for employees today, says Jan Ch Karlsson.
Gardening is not Jan Ch Karlsson’s cup of tea.
Jan Ch Karlsson is a former Professor of Sociology at Karlstad Business School. Although he is now retired, his interest for working life issues is as strong as ever.
- Now more than ever, research needs to point out what the situation actually is for employees today, says Jan Ch Karlsson.
Gardening is not Jan Ch Karlsson’s cup of tea.
… and head of Karlstad Business School at Karlstad University which recently received AACSB accreditation. Congratulations, how does it feel?
"Thank you, it feels fantastic!
… and head of Karlstad Business School at Karlstad University which recently received AACSB accreditation. Congratulations, how does it feel?
"Thank you, it feels fantastic!
What creates value for fans, and what does their experience look like in today's digital music community? This is what researchers Jenny Karlsson and Jessica Edlom have studied by following the fan community of the Swedish artist Robyn.
Engagement from fans is an important engine when promoting artists. Active and co-creative fans are sought after, used, tracked and taken for granted in the quest for strong music brands.
What creates value for fans, and what does their experience look like in today's digital music community? This is what researchers Jenny Karlsson and Jessica Edlom have studied by following the fan community of the Swedish artist Robyn.
Engagement from fans is an important engine when promoting artists. Active and co-creative fans are sought after, used, tracked and taken for granted in the quest for strong music brands.
Over the last decade, perovskites have received much attention in solar cell research all over the world. Perovskite solar cells combine the benefits of the high performance of conventional silicon solar cells and the low cost of polymer-based solar cells.
Over the last decade, perovskites have received much attention in solar cell research all over the world. Perovskite solar cells combine the benefits of the high performance of conventional silicon solar cells and the low cost of polymer-based solar cells.
Over the last decade, perovskites have received much attention in solar cell research all over the world. Perovskite solar cells combine the benefits of the high performance of conventional silicon solar cells and the low cost of polymer-based solar cells.
Patrik Larsson, professor of Working Life Science and dean of the Faculty of Arts and Sciences at Karlstad University, was a researcher at CTF for many years. He was also the director of CTF during 2006 – 2012. Here, he shares some memories and reflections.
Looking back at how I first became a part of CTF, I would say it was a bit of a coincidence, at least the timing and circumstances. My goal was to become a HR director in a private company.
Patrik Larsson, professor of Working Life Science and dean of the Faculty of Arts and Sciences at Karlstad University, was a researcher at CTF for many years. He was also the director of CTF during 2006 – 2012. Here, he shares some memories and reflections.
Looking back at how I first became a part of CTF, I would say it was a bit of a coincidence, at least the timing and circumstances. My goal was to become a HR director in a private company.
