Service management

The course includes discussion and analysis of central concepts in service management research, as well as how they can be used in both research and practice. Among other things, the course treats the concept of service and the special properties of services, as well as the implications of services in terms of management and control of companies and other organisations. Other topics include service quality, interactions, servicescape, the role and significance of colleagues and customers for service providers. The course also covers tools and models used to describe, categorise, and analyse value creation through services, describes and discusses the development of service management research, and makes connections to sustainability.

Instruction is in the form of lectures and seminars, for which active participation is required. The course also requires students to work independently.

Progressive specialisation: G2F (has at least 60 credits in first‐cycle course/s as entry requirements)

Education level: Undergraduate level

Admission requirements: Business Administration 60 ECTS credits, with at least 30 ECTS credits at the G1F level or higher, or equivalent

Selection:

Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.

This course is included in the following programme

• Programme in Business and Economics (studied during year 3)
• International Business (studied during year 3)