Applying service research for professionals 5 ECTS

Course content

In this course you will learn more about: the concept service and the development towards value creation through service, service quality and quality development, and service development and innovation. The course consists of three modules: 1)The concept service and the logic of service, 2) Service quality and quality development, and 3) New service development & innovation. Each module includes: readings, videos, cases and online seminars.

After completing the course you should be able to describe and explain key concepts, theories, models and methods in service management. Critically reflect on and use theories & related models in managing value creation through service. Apply theory, concepts and models to analyze problems in the organization in which the participants work.

Digital meetings

  • 6/9, 14-16, course introduction 
  • 19/9, 14-16, lecture module 1
  • 22/9, 14-16,lecture module 1
  • 29/9, 14-16, lecture module 1
  • 4/10, 14-16, lecture module 2
  • 6/10, 14-16, lecture module 2
  • 18/10, 14-16,lecture module 3
  • 25/10, 14-16, lecture module 3
  • 10/11, 13-16, presentation/ seminar

For whom?

The course is aimed at professionals working in manufacturing companies, service companies and public organizations who want to increase their knowledge on value creation, competitiveness, organizational development as well as leadership and management support.

Lecturers

  • Bo Edvardsson is a professor of Business Administration at CTF, Service Research Center, and Karlstad Business School at Karlstad University. Read more >
     
  • Per Skålén is a professor of Business Administration at CTF, Service Research Center, and Karlstad Business School at Karlstad University. Read more >
     
  • Per Kristensson is a professor of Psychology at CTF, Service Research Center, and the department of psychology at Karlstad University. Read more >

EXAMINATION

Examination is done through reading and reflections of scientific articles, active participation in discussions and presenting and discussion an individual assignment. 

ABOUT THE COURSE

The course is at an advanced level, given part-time and is designed to be combined with work. The course is web-based and conducted as a distance course.  

PREREQUISITES

90 ECTS credits completed in social, behavioural, or natural science, including at least 30 ECTS credits at G2F-level or higher, and at least 2 years of relevant work experience, and upper secondary level English 6 or A, or equivalent.