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Journal articles

 2012

  1. Olsson, L.E., Friman, M., Pareigis, J., and B. Edvardsson (2012) Measuring service expereince: Applying the satisfaction with travel scale in public transport. Journal of Retailing and Consumer Service, 2012.
  2. Ettema, D., Friman, M., Gärling, T., and L.E. Olsson (2012) How in-vehicle activities affect work communters' satisfaction with public transport. Journal of Transport Geography, 2012.
  3. Olsson, L.E., Gärling, T., Ettema, D., Friman, M., and S. Fujii (2012). Happiness and satisfaction with work commute. Social Indicators Research,
  4. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., Ettema, D., Friman, M., and L.E. Olsson (2012) Influences of affect associated with routine out-of-home acitiviteis on subjective well-being. Applied Research in Quality of Life, Vol. 7 No. 1, 2012, pp. 49-62.
  5. Gottfridsson, P. (2012). Joint service development - the creations of the prerequisite for the service development. Managing Service Quality, Vol. 22 No.1, 2012, pp.21-37.

2011

  1. Bamberg, S., Fujii, S., Friman, M. & Gärling, T. (2011). Behaviour Theory and Soft Transport Policy Measures Transport Policy. Transport Policy, 18, 228‐235.
  2. Camén, C., Gottfridsson, P., & Rundh, B. (2011). To trust or not trust ‐ formal contracts and the building of long‐term relationships. Management Decision, 49 (2).
  3. Echeverri, P. & Skålén, P. (2011) Co‐creation and co‐destruction. A practice‐theory based study of interactive value formation. Marketing Theory 11(3) 351‐373.
  4. Echeverri, P., Salomonson, N. & Åberg, A. (Manuscript accepted for publication). Dealing with customer misbehavior: Tacit knowledge, practical judgement and tactics. Marketing Theory.
  5. Echeverri, P., Salomonsson, N., & Åberg, A. (accepted for publication 2012) Dealing with customer misbehaviour: employees’ tactics, practical judgement and implicit knowledge. Marketing Theory.
  6. Edvardsson, B. & Enquist, B. (2011). The service excellence and innovation model: lessons from IKEA and other service frontiers. Total Quality Management & Business Excellence, Routledge (available on line 27 May 2011)
  7. Edvardsson, B., Ng, G., Zhi Min, C., Firth, R., & Yi, D. (2011). Does Service‐Dominant Design Result in a Better Service System? Journal of Service Management, 22 (4).
  8. Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). Expanding Understanding of Service Exchange and Value Co‐Creation: A Social Construction Approach. Journal of the Academy of Marketing Science, 3(2), pp. 327‐339
  9. Edvardsson, B., Tronvoll, B., & Höykinpuro, R. (In press). Complex Service Recovery Processes: ‐ How to Avoid Triple Deviation. Managing Service Quality
  10. Enquist, B., Camén, C., & Johnson, M. (2011). Contractual Governance for Public Service Value Networks. Journal of Service Management, 22 (2).
  11. Ettema, D., Friman, M., Gärling, T., Olsson, L. E., & Fujii, S. (Accepted for publication). How in‐vehicle activities affect work commuters’ satisfaction with public transport.Journal of Transport Geography.
  12. Ettema, D., Gärling, T., Eriksson, T., Friman, M., Olsson, E. L. & Fujii, S. (2011). Satisfaction with Travel and Subjective WellBeing: Development and Test of a Measurement Tool. Transportation Research Part F: Traffic Psychology and Behaviour,14, 167‐175.
  13. Fellesson, M. (2011) Enacting customers ‐ Marketing discourse and organizational practice. Scandinavian Journal of Management. 27 (2), 231‐242. 4
  14. Friman, M., Larhult L. & Gärling, T. (In Press). An Analysis of Soft Transport Policy Measures Implemented in Sweden to Reduce Private Car Use. Transportation.
  15. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., Ettema, D.,Friman, M. & Olsson, L. E. (2011). Influences on Subjective Well‐Being of Routine Out‐of‐Home Activities. Applied Research in Quality of Life.
  16. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., Ettema, D.,Friman, M., & Olsson, L. E. (2011). Subjective well‐being related to satisfaction with daily travel. Transportation, 38, 1‐15.
  17. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., & Olsson, L. E. (2011). Affective‐Symbolic and Instrumental‐Independence Psychological Motive Mediating Effects of Socio‐Demographic Variables on Daily Car Use. Journal of Transport Geography, 19, 3338.
  18. Molander, S., Fellesson, M., Friman, M. & Skålén, P. (2011). Market orientation. A review of research into public transport. Transport Reviews.
  19. Olsson, L. E., Gärling, T., Ettema, D., Friman, M., & Fujii, S. (Accepted for publication). Happiness and Satisfaction with work commute. Social Indicators Research.
  20. Pareigis, J., Echeverri, P., & Edvardsson, B. (accepted for publication 2012) Exploring internal mechanisms forming customer servicescape experiences. Journal of Service Management. Vol. xx, (1).
  21. Pareigis, J., Edvardsson, B., & Enquist, B. (2011). Exploring the role of the service environment in forming the customer’s service experience. International Journal of Quality and Service Sciences, 3(1).
  22. Pedersen, T., Friman, M. & Kristensson, P. (2011). Affective forecasting: predicting and experiencing satisfaction with public transport. Journal of Applied Social Psychology, 41, 1926–1946.
  23. Pedersen, T., Friman, M. & Kristensson, P. (2011). The Role of Predicted, On‐Line Experienced and Remembered Satisfaction in Current Choice to Use Public Transport Services. Journal of Retailing and Consumer Services, 18, 471‐475.
  24. Pedersen, T., Kristensson, P. & Friman, M. (2011). Counteracting the Focusing Illusion: Effects of Defocusing on Car Users’ Predicted Satisfaction with Public Transport. Journal of Environmental Psychology.
  25. Pedersen, T., Kristensson, P., & Friman, M. (2011). Effect of Critical Incidents on Car Users’ Predicted Satisfaction with Public Transport. Transportation Research Part F: Traffic Psychology and Behaviour, 14, 138‐146.
  26. Salomonson, N., Åberg, A. & Allwood, J. (2011). Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives, Industrial Marketing Management, doi:10.1016/j.indmarman.2011.11.021
  27. Tronvoll, B. (2011). “The Effect of Negative Emotions on Customer Complaint Behaviour”. Journal of Service Management, 22 (1), pp. 111‐134
  28. Tronvoll, B. (In press). “A Dynamic Model of Customer Complaint Behaviour from the Perspective of Service‐Dominant Logic”. European Journal of Marketing
  29. Camén, C., Gottfridsson, P. & Rundh, B. (forthcoming 2012), Contracts as a Cornerstone in the Relationship Building. To be published in International Journal of Quality and Service Science
  30. Friman, M., Fujii, S., Ettema, D., Gärling, T., & Olsson, L. E. (In press). Psychometric analysis of the satisfaction with travel scale. Accepted for publication in Transportation Research Part A. 5
  31. Gottfridsson, P. (In press) Joint service development – the creations of the prerequisite for the service development, Managing Service Quality, Vol. 22 No.1, pp.

2010

  1. Edvardsson, B., Enquist, B. and Johnston, R. (2010) Design Dimensions of Experience Rooms for Service Test Drives: Case Studies in Several Service Contexts. Managing Service Quality.
  2. Echeverri, P., and Skålén, P., (2011), Co-creation and co-destruction: A practice-theory based study of interactive value formation. Marketing Theory.
  3. Enquist, B., Camén, C. and Johnson, M. (2010) Contractual Governance for Public Service Value Networks. Journal of Service Management.
  4. Eriksson, L., Ettema, D., Friman, M., Gärling, T., & Fujii, S. (2010). Determinants of Car Users’ Switching to Public Transport. Transportation Letters, 2, 145-155.
  5. Ettema, D., Gärling, T., Olsson, L. E. & Friman, M. (2010). Out-of-Home Activities, Daily Travel, and Subjective Well-Being. Transportation Research Part A, 44, 723–732.
  6. Ettema, D., Gärling, T., Eriksson, T., Friman, M., Olsson, E. L. & Fujii, S. (In Press). Satisfaction with Travel and Subjective Well-Being: Development and Test of a Measurement Tool. Transportation Research Part F: Traffic Psychology and Behaviour.
  7. Fellesson, M. & Gottfridsson, P. (2010) On the Right Track: Network Strategies for Innovation and Renewal. International Journal of Management and Business. 1 (1): 85-102.
  8. Friman, M. (2010). Affective dimensions of the waiting experience. Transportation Research Part F: Traffic Psychology and Behaviour, 13, 197-205.
  9. Gebauer, H., Johnson, M. and Enquist, B. (2010) Value co-creation as determinant to success at the Swiss Federal Railway Operator (SBB). Managing Service Quality.
  10. Jakobsson Bergstad, C., Gamble, A., Gärling, T., Hagman, O., Polk, M., Ettema, D., Friman, M, & Olsson, L. E. (2010). Subjective Well-Being Related to Satisfaction With Daily Travel. Transportation.
  11. Jakobsson Bergstad, C., Gamble, A., Hagman, O., Polk, M., Gärling, T., & Olsson, L. E. (2010). Affective-Symbolic and Instrumental-Independence Psychological Motives Mediating Effects of Socio-Demographic Variables on Daily Car Use. Journal of Transport Geography.
  12. Krüger, Niclas, (2010), The Impact of Economic Fluctuations on Crime – A Multiscale Analysis, Applied Economics Letters.
  13. Krüger, Niclas, (2010), The Impact of a Novel Preventive Care Service on the Incidence of Hip Fractures Among the Elderly, Journal of Public Health.
  14. Pedersen, T., Friman, M. & Kristensson, P. (2010). Affective forecasting: predicting and experiencing satisfaction with public transport. Journal of Applied Social Psychology.
  15. Pedersen, T., Kristensson, P., & Friman, M. (In Press). Effect of Critical Incidents on Car Users’ Predicted Satisfaction with Public Transport. Transportation Research Part F: Traffic Psychology and Behaviour.
  16. Richter, J. Friman, M. & Gärling, T. (2010). Soft Transport Policy Measures: Gaps in Knowledge. International Journal of Sustainable Transportation.
  17. Roos I., Gustafsson A., Edvardsson B. & Landmark P. (2010). Should we differentiate between business and private customers? Management research and practice, 2, 1-13.
  18. Rönnbäck, Å., Witell, L. & Enquist, B. (2010) Quality Management Systems and Value Creation. International Journal of Quality & Service Science.
  19. Sebhatu, S. P., (2010), Corporate Social Responsibility for Sustainable Service Dominant Logic, International Review on Public and Nonprofit Marketing

2009

  1. Krüger, A. N. & Svensson, M. (2009). The impact of real options on willingness to pay for mortality risk reductions. Journal of Health Economics.
  2. Pareigis, J., Edvardsson, B. & Enquist, B. (Submitted). Exploring the role of the service environment in forming the customer’s service experience. Manuscript accepted to International Journal of Quality and Service Sciences.
  3. Friman, M. & Fellesson, M. (2009). Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox. Journal of Public Transportation, 12 (4).
  4. Fujii, S., Bamberg, S., Friman, M. & Gärling, T. (2009). Are Effects of Travel Feedback Programs Correctly Assessed? Transportmetrica, 5, 43‐57.
  5. Gärling, T. and Fujii, S. (2009). Travel behavior modification: Theories, methods, and programs. In: R. Kitamura, T. Yoshii & T. Yamamoto (eds.), The Expanding Sphere of Travel Behaviour Research. Bingley, UK: Emerald, pp. 97‐128.
  6. Gottfridsson, P. (2009). Actor Roles in Service Development Process. Journal of Public Transportation, 12 (1).
  7. Krüger, A. N. & Svensson, M. (2009). The impact of real options on willingness to pay for mortality risk reductions. Journal of Health Economics.
  8. Krüger, A. N. (forthcoming) The Impact of Economic Fluctuations on Crime – A Multiscale Analysis, Applied Economics Letters, Accepted for publication 2009‐11‐19
  9. Rönnbäck, Å. & Witell, L. (2009). Value creation in outsourced service provision in Public transportation. TQM Journal, Vol 21 No. 5.

2008

  1. Enquist, B., Edvardsson, B. & Petros Sebhatu, S. (2008) Corporate Social Responsibility for Charity or for Service Business? The Asian Journal of Quality, 2008, Volume 9, No. 1 pp. 55- 67
  2. Eriksson, L., Norman, A-C., & Friman, M. (2008). Electronic Service Quality: Public Transport Information on the Internet. Manuscript accepted for publication in the Journal of Public Transportation.
  3. Eriksson, L., Friman, M. & Gärling, T. (2008). Car users´ stated reasons for potential reduction of commuting.Manuscript accepted for publication in Transportation Research Part: F.
  4. Fellesson, M. & Echeverri, P. (2008). Organizational Development and Cultural Change: Managing the Unmanageable? Revista ADM.MADE, 12 (2)
  5. Rönnbäck, Å. & Witell, L. (2008). A review of empirical investigations comparing quality initiative in manufacturing and service organizations. Managing Service Quality, Vol. 18 No. 6.  

 

Author: Linda Fridberg
The page was updated on 2012-05-16 09:02

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