Research themes

Our research is organized into three different themes. For each theme, there is a coordinator who is a researcher. Our research themes are:

• Service Organizations and Employment Relations, which deals with new organizational models.
  Theme coordinator: Per Skålen

• Service Innovation, based on a user involvement approach.
  Theme coordinator: Anders Gustafsson

• Customer Experiences, strongly anchored in our VINN Excellence Center SAMOT.
  Theme coordinator: Margareta Friman