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Conference papers

2011

  1. Echeverri, P., ‘Video‐based analysis of ordinary and disabled travelers handling multimodal door‐to‐door trips’. ETC Conference Glasgow, October, 2011.
  2. Echeverri, P., Knowledge and skills in service culture: A practice theory based study of control and support’. QMOD Conference, San Sebastian August, 2011.
  3. Enquist, B., Edvardsson, B., and Sebhatu, S. P., (2011). Values Resonance as a Basis for Values based Service Business, Understanding Complex Service Systems Through Different Lenses, Academic Conference, Cambridge, UK, (September).
  4. Enquist, B., Edvardsson, B., and Sebhatu, S. P., “Corporate Governance & Corporate Social Responsibility as Resources in SD logic for Values Based Service Business An explorative study of IKEA, Starbucks and H&M”, Naples Forum on Service ‐ Capri, Italy (June 2011)
  5. Eriksson, L., Friman, M. & Gärling, T. (2011). Perceived Attributes of Bus and Car Influencing Satisfaction with the Work Commute. Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26‐28 September, The Netherlands.
  6. Ettema, D., Gärling, T., Olsson, E. L., Friman, M., & Moerdijk, S. (2011). The Road to Happiness? Measuring Satisfaction of Dutch Car Drivers with Their Travel Using the Satisfaction with Travel Scale (STS). Poster presented at the 90th Annual Meeting of the 32 Transportation Research Board, Washington.
  7. Fellesson, M., Åberg, A. & Salomonson, N. Misbehaving Customers – Are We Creating Fankenstein’s Monster in Service Research? (2011) Paper presented at the Australia and New Zealand Annual Marketing Conference (ANZMAC), Perth, Australia, November 28‐30 2011
  8. Friman M., Fujii, S., Ettema, D., Gärling T. & Olsson L. E. (2011) A psychometric analysis of the Satisfaction with Travel Scale (STS). Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26‐28 September, The Netherlands.
  9. Gebauer, H., Johnson, M. & Enquist, B. (2011) Evolvement of value‐configuration spaces empirical evidences from public transit services Accepted for presentation at the 12th International Research Symposium on Service Excellence in Management June 2‐5, 2011,Ithaca, New York, USA.
  10. Gottfridsson, P. Camén, C. and Fellesson, M. Coping with service development in a forced relationship context, QMOD 2011, San Sebastian Spain.
  11. Molander, S., Fellesson, M., Friman, M. & Skålén, P. (2011). Market Orientation in Public Transport Research – a review. Paper presented at the 17th international conference on recent advances in retailing and services studies (EIRASS), San Diego, USA, July 15‐18 2011.
  12. Olsson L. E., Friman M., & Pareigis, J. (2011). Measuring the service experience as context‐specific well‐being. Accepted for presentation at the 12th International 8 Research Symposium on Service Excellence in Management June 2‐5, 2011,Ithaca, New York, USA.
  13. Olsson, L. E. & Johansson, L‐O. (2011). Moral and social signaling in green choice.Presented at 14th International Conference on Social Dilemmas, Amsterdam, The Netherlands.
  14. Pedersen, T., Friman, M. & Kristensson, P. (2011). Consumers’ Reluctance to use Public Services: Effects of a Defocusing Technique on Car Users’ Predicted Satisfaction with Public Transport. Accepted for presentation at The International Conference for the Advancement of Behavioral Economics and Economic Psychology, Exeter, United Kingdom, July 12th – July 16th.
  15. Pedersen, T., Friman, M. & Kristensson, P. (2011). Reluctance to use public transport: Effects of a defocusing technique on car users' predicted satisfaction with public transport. Presentation at the 9th Biannual conference of Environmental Psychology in Eindhoven, 26‐28 September, The Netherlands.
  16. Sebhatu Samuel P., & Enqvist, B‐J. (2011). “Sustainable and innovative Public Transit ‐ Bus Rapid Transit (BRT) system thinking in social context”, 14th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011.
  17. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). Collaborating on value creation and innovation in a complex service system – Sustainability business cases from public transit services, Understanding Complex Service Systems Through Different Lenses, Academic Conference, Cambridge, UK, September 2011.
  18. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). “Innovating Valueconfiguration spaces: Insight from Public Transport Services in industrialized and newlyindustrialized countries” 2nd International Research Symposium in Service Management (IRSS ‐2), Jakarta, Indonesia, (July, 2011)
  19. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., “Sustainability as driver for innovative Public transit Services ‐ Insight from Public Transport Services in industrialized and newlyindustrialized countries” The Business of Social and Environmental Innovation, Cape Town, South Africa, November 2011.
  20. Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M., “Valueconfiguration spaces: Insight from Public Transport Services” 14th QMOD conference, TECNUN, San Sebastian, Spain, August, 2011.
  21. Sebhatu, S., Gebauer, H., Enquist, B. .& Johnson, M. (2011) Innovating Valueconfiguration spaces: Insight from Public Transport Services in industrialized and newly‐industrialized countries. Accepted for presentation at International Research Symposium in Service Management (IRSSM‐2) Yogyakarta, Indonesia.

2010

  1. Camén, C. (2010). Managing service quality through contracts – an analysis of public tendering contracts, 13th QMOD Conference in Cottbus, Germany.
  2. Camén, C., Gottfridsson, P. and Rundh, B. (2010). Contracts as Cornerstones in Relationship Building. 26th IMP-conference in Budapest, Hungary.
  3. Camén, C., Fellesson, M. & Gottfridsson, P. Market relations and relationship markets in public tendering – convergent or divergent? 6th SERVSIG Internationals Research Conference, Porto, Portugal, June 17-19, 2010
  4. Enquist, B., Edvardsson, B and Petros Sebhatu, S. (2010) The role of Corporate Governance and CSR in Service Dominant Logic. Servsig Conference in Porto, Portugal June 2010.
  5. Eriksson, L. & Ettema, D. (2010). The relationship between subjective well-being and satisfaction with daily travel. 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
  6. Eriksson, L., Friman, M., & Gärling, T. (2010). Determinants of Car Users’ Switching to Public Transport. Presented at the 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
  7. Ettema, D., Gärling, T., Eriksson, L., Friman, M., Olsson, L. E., & Fujii, S. (2010, Januari). Satisfaction with travel and subjective well-being: Development and tests of a measurement tool. TRB meeting, Washington, USA.
  8. Fellesson M., Salomonson, N. And Åberg, A. (2010), Preventing or promoting customer misbehaviour through service design, 6th SERVSIG Internationals Research Conference, Porto, Portugal, June 17-19, 2010
  9. Friman, M. and Gärling, T. (2010). Review of soft policy measures for changed travel behavior in Sweden. 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
  10. Gebauer, H., Johnson, M. and Enquist (2010) Service Innovations for Enhancing Public Transit Services. Service Frontiers in Karlstad Sweden.
  11. Gebauer, H., Johnson, M. and Enquist (2010) Capability perspective on the formation of value networks in public transit. Servsig Conference in Porto, Portugal June 2010.
  12. Höykinpuro, R., Edvardsson B., Tronvoll, B. (2010) Service recovery as a process with multiple actors -The existence of a double service recovery and a triple deviation, 6th SERVSIG International Research Conference, Porto,Portugal, June 17-19, 2010
  13. Johnston, M., Gebauer, H. and Enquist, B. (2010) Value creation in public transit services. Presented at La Londe Service Research Conference, France Mai 2010.
  14. Mysen, T., and Tronvoll, B. (2010) The key role of opportunism in international relationshipps, 4th Johan Arnt Conferance in Marketing, Hønefoss, Norway, 7-8 june 2010.
  15. Pareigis, J., Edvardsson, B. & Echeverri, P. (2010), Customers’ service experiences when interacting with resources in the service environment, 6th SERVSIG Internationals Research Conference, Porto, Portugal, June 17-19, 2010
  16. Pedersen, T., Friman, M., & Kristensson, P. (2010). The role of predicted, on-line and remembered satisfaction in current travel mode choice. 27th International Congress of Applied Psychology, Melbourne, 11-16 July, Australia.
  17. Salomonson, N. Fellesson, M & Åberg, A. (2010) Tricks and Tactics against Threatening Travelers, Frontiers in Services Conference, Karlstad 10-13 June, Sweden
  18. Suzuki, H., Fujii, S., Kitagawa, S., Nakai, S., Gärling T., Friman M., Olsson L.E.,

2009

  1. Camén, C., (2009) Service quality in contracts an analysis of service quality in public tendering contracts. Paper presented at 12th QMOD and Toulon-Verona Conference, Verona, Italy.
  2. Camén, C., and Gottfridsson, P., (2009) Understanding Service Development in Outsourced Service Networks – a Study of Service Developments in the Public Transport Area, Paper presented at the 11th QUIS-conference in Wolfsburg.
  3. Camén, C., and Gottfridsson, P., (2009) How can relationships in a public procurement setting be managed to achieve a high quality service? Paper presented at 12th QMOD and Toulon-Verona Conference, Verona, Italy.
  4. Camén, C., Gottfridsson, P. and Rundh, B., (2009) To Trust or Not Trust - Formal Contracts and the Building of Long-Term Relationship, Paper presented at the 25th IMP-conference in Marseille, France.
  5. Echeverri, P., Salomonson, N. and Åberg, A. (2009) Dealing with customer misbehavior: The role of practical judgment in service provision, QUIS11, Wolfsburg Germany
  6. Enquist, B & Eriksson, T. (2009) “Is it possible to build a service business service culture for Public Service? - Analysing the Pressure of Culture Change driven by Goods and respectively Service Logic in Swedish Public Transport Industry” Paper presented at the 12th QMOD International Research Conference 27-29 August, 2009 in Verona, Italy.
  7. Enquist, B (2009). Internationella och svenska utblickar i teori och praktik kring marknads- och serviceorienterad affärsmodell för kollektivtrafik Presented at Transportforum, Linköping, 8-9 januari 2009
  8. Ettema, D., Friman, M., Olsson, L. E., & Gärling, T. (2009, December). Travel and subjective well-being (SWB). Paper presented at the 12th IATBR conference, Jaipur, India, December 13-18 2009.
  9. Fellesson, M & Åberg, A (2009). Adding customer value through social responsibility: the case of public housing. Presented at 12th QMOD and Toulon-Verona Conference, Verona, Italy
  10. Fellesson, M & Åberg, A (2009). The reluctant value co-creators: Young bank customers and their relation to financial services. Presented at the 18th Annual Frontiers in Service Conference, Honolulu, Hawaii
  11. Fellesson, M & Gottfridsson, P. (2009). Innovations on the Right Track? - How to Survive and Thrive as an Entrepreneur in a (De-) Regulated Network. Paper presented at the IAMB-Conference in New Orleans.
  12. Fellesson, M., Camén, C. & Friman, M. (2009). Evaluating service scape in public transport. Paper presented at the 16th international conference on recent advances in retailing and services studies (EIRASS), Niagara Falls, Canada, July 6 – July 9 2009.
  13. Friman, M. & Fellesson, M. (2009). The quality paradox: discrepancy between service supply and customer satisfaction. Paper presented at the 58th UITP Congress. UITP Mobility & City Transport Exhibition, Vienna, 7-11 June 2009.
  14. Friman, M., Pedersen, T. & Kristensson, P. (2009). Facilitating Sustainable Practice: Long-Term Effects of a Trial Passenger Project on Habitual Car Users’ Frequency of Public Transport Use. Paper presented at the 8th Biennial Conference on Environmental Psychology, Zurich, Switzerland, July 11th – 15th 2009
  15. Friman, M., Pedersen, T. & Kristensson, P. (2009). Effect of Critical Incidents on Car Users’ Predicted Satisfaction with Public Transport. Paper presented at the 8th Biennial Conference on Environmental Psychology, Zurich, Switzerland, July 11th – 15th 2009
  16. Gärling, T., Gamble, A., Jakobsson Bergstad, C., Friman, M., Olsson, E. L. & Ettema, D. (2009). Impact of Performance of Out-of-Home Activities on Affective and Cognitive Subjective Well-Being. Paper presented at the IAREP/SABE conference "Behavioural Economics, Economic Psychology: Theory and Policy", Halifax, Nova Scotia, Canada July 7-11 2009.
  17. Gebauer, H., Johnson, M. & Enquist, B. (2009),“Enriching the Service-Dominant logic from a Value-in-Context perspective” Paper presented at the 18th Frontiers in Service Conference, Hawaii USA Oct 2009.
  18. Jakobsson Bergstad, C., Olsson, L. E., et al. (2009, Januari). Bilens betydelse för människors aktiviteter och subjektiva välbefinnande. [The role of the car for activities and subjective well-being]Presented at Transportforum, Linköping, 8-9 januari 2009.
  19. Johnson, M. & Petros Sebhatu, S (2009) Sustainable Service-Performance Management. Paper presented at the 5th Conference on Performance Measurement and Management Control.
  20. Kristensson, P., Pedersen, T. & Friman, M. & (2009). Improving Potential Customers’ Predictions of Future Satisfaction with a Service – defocusing the focusing illusion. Paper presented at the QUIS 11th, Wolfsburg, 11-14 June 2009.
  21. Krüger, N. (2009) Influencing Car Buying Decisions from an Environmental Perspective- A Conceptual Analysis Based on Real Option Analysis. Published in ETC conference proceedings. European Transport Conference, 5-7 October, 2009, Leeuwenhorst Conference Center, Netherlands.
  22. Olsson, L. E. (2009). Vägen till Lycka – Samband mellan färdmedelsval och subjektivt välbefinnande. [The Road to Happiness – Correlations between transport mode choice and subjective well-being]Presented at Transportforum, Linköping, 8-9 januari 2009.
  23. Olsson, L. E. (2009, December).The Road to Happiness. Paper presented at the 12th IATBR conference, Jaipur, India, December 13-18 2009.
  24. Olsson, L. E., et al. (2009, December). Car-use, Satisfaction with Travel and Subjective Well-Being. Paper presented at the 12th IATBR conference, Jaipur, India, December 13-18 2009
  25. Pedersen, T., Kristensson, P & Friman, M. (2009). Affective Forecasting: Improving Habitual Car Users' Predictions about Future Satisfaction with Public Transport. Paper presented at the 12th International Conference of the International Association for Travel Behaviour Research (IATBR), Jaipur, India, December 13th – 19th.
  26. Pedersen, T., Kristensson, P & Friman, M. (2009). Effects of a Trial Passenger Project on Habitual Car Users' Capacity to make a Permanent Travel Mode Shift towards Public Transport Use. Paper presented at the 12th International Conference of the International Association for Travel Behaviour Research (IATBR), Jaipur, India, December 13th – 19th.
  27. Salomonson, N. and Åberg, A (2009) Co-creating value in dialogue: a matter of communicative relationship, communicative balance and mutual understanding, QUIS11, Wolfsburg Germany

2008

  1. Echeverri, P., (November 12-14, 2008), Symbiotic Gestures in Public Spaces. Paper presentation at SID 2008 Space-Interaction-Discourse, Aalborg, Denmark.
  2. Eriksson, L., Friman, M., Gärling, T., & Fujii, S. (2008). Internet-based Method for Experimental Simulation of Car-use Reduction. Poster presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA.
  3. Eriksson, L., Friman, M., & Gärling, T. (2008).Determinants of Car Users´ Intention to Switch to Public Transport. Paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA.
  4. Fellesson, M. (2008) The Discursive Production of The Sovereign Customer. Paper presented at the critical marketing stream of the US Academy of Management Critical Management Studies Research Workshop, Los Angeles August 7-8 2008.
  5. Pedersen, T., Friman, M. & Kristensson, P. (2008). Affective forecasting: predicting and experiencing satisfaction with public transport. Paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA.
  6. Johnson , M. and Enquist, B. (2008) Communicating the sustainability performance of public transport.Paper presented for 2nd UITP Sustainable Development Conference Oct 22-24th 2008, Milan
  7. Enquist, B., Edvardsson, B. and Roos, L-U (2008) Values Based Service Innovations - A Study in the Truck Industry. Paper presented at 11th International QMOD Conference, Aug, 2008
  8. Olsson, L. E., Jakobsson, C., Gamble, A., & Gärling, T. (2008, June). The Road To Happiness - The Role of the Car for Subjective Well-being: A Field Study of People Changing Transport Behavior. Presented at International Congress of Psychology (ICP2008), Berlin, Germany.
  9. Jakobsson, C., Olsson, L. E., Gamble, A., & Gärling, T. (2008, Sept). The role of the car for everyday activities and subjective well-being.Paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA.
  10. Olsson, L. E., Jakobsson, C., Gamble, A., & Gärling, T. (2008, Sept). The Road to Happiness.Paper presented at the 4th international conference on traffic & transport psychology (ICTTP), Washington DC, USA.
  11. Pareigis, J, Edvardsson, B. and Enquist B. (2008). The role and design of the service environment in creating favourable customer experiences. Paper presented at the 11th international QMOD conference, Helsingborg, Sweden.
  12. Rönnbäck, Å., Witell, L. and Enquist, B (2008) Quality management systems as a support value creation. Paper presented at 11th International QMOD Conference, Aug, 2008
  13. Fellesson, M. and Echeverri, P. (2008) Organizational Development and Cultural Change: Managing the Unmanageable? Papper presenterat vid the 2nd LAEMOS (Latin American European Meeting on Organizational Studies) Colloquium, Rio de Janeiro, Brasilien, 15 – 18 April 2008
  14. Johnson, M. (2008) Service leadership in the chaos of change, SERVSIG International Research Conference, University of Liverpool Management School, UK 5th-7th June 2008.
  15. Sundström, Erik. (2008) Att designa en integrerad kollektivtrafiktjänst utifrån en tjänsteplattform: standardisering och kundanpassning inom kollektivtrafiken. Presentation vid VTIs konferens Transportforum januari 2008.

2007

  1. Eriksson, L., Friman, M. & Gärling, T. (2007). Car users´ stated reasons for potential reduction of commuting. Paper presented at the 7th biennial conference on Environmental Psychology, Bayreuth, Germany September, 9th-12th.
  2. Enquist, B (2007). Values Based Service Governance and Management – owner and management control in public transport as a value creating stakeholder network Presentation to the VTI conference in Linköping 10-11 January 2007.
  3. Fellesson, M. & Friman, M. (2007). Factors predicting Satisfaction with Public Transport Services in eight European Cities. Paper presented at the 10th International Research Symposium on Service Quality, Orlando, Florida, June 14-17, 2007
  4. Gärling, T., Friman, M., Fujii, S., & Bamberg S. (2007, May). Behavioral Principles of Mobility Management.Paper presented at the 11th European Mobility Management Conference in Lund, Sweden.
  5. Johnson, M. (2007). Sustainable Public Transport – Framing environmental management or sustainable development? Paper presented at the 13th Annual International Sustainable Development Research Conference Critical Perspectives on Health, Climate Change and Corporate. Responsibility June 10-12, 2007 in Västerås, Sweden.
  6. Johnson, M. (2007). Stakeholder dialogue on quality and value creation for a sustainable public service. QMOD international research conference 18-20 June, 2007 in Helsingborg, Sweden.


2006

  1. Johnson, M., Enquist, B., & Anderberg, A. (2006). Sustainable Public Transport – A Stakeholder View. Paper presented at the 11th International Conference of the Hong Kong Society for Transportation Studies in Hong Kong 9-11 December 2006.
  2. Loukopoulos, P., Jakobsson, C., Gärling, T., & Fujii, S. (2006, August). /Determinants of public acceptability and car-use change goals: The Stockholm road pricing field trial./ Paper presented at the 11th International Conference on Travel Behavior Research, Kyoto, Japan*.
  3. Björlin-Lidén, S., Fellesson, M., Haglund, L., & Sutomo, H. (2006). Bringing the customer into public transport development - a pilot study of service quality in public transportation in Indonesia. Paper presented at the 11th International conference of the Hong Kong Society for Transportation Studies. Hong Kong 9-11 December.
  4. Camén, C. & Johnson, M. (2006). Customer Feedback - Striving towards a sustainable public service. Paper presented at the Transport Research Arena Europé (TRA) conference, Gothenburg 12 -15 June.
  5. Camén, C. & Gottfridsson, P. (2006). Management of Relationships in a Public Tendering Context. Paper presented at QMOD, Quality Management and Organisational Development Conference, Liverpool, UK, August 9-11.
  6. Camén, C. & Johnson, M. (2006). Customer Feedback - Striving Towards a Sustainable Public Service. Paper presented at Transport Research Arena Europé (TRA), Gothenburg, Sweden June 12-16.
  7. Echeverri, P (2006). Multimodal Interaction in Public Transport Settings. Conference on Nonverbal Communication, Örebro University, June 7-8, 2006.
  8. Echeverri, P., Fellesson, M., & Gottfridsson, P. (2006). Managing boundary spanning services: The coordinating role of service visions in inter-organisational settings. Paper presented at the 2006 MOPAN Conference, Wellington, New Zealand 30 November -2 December
  9. Fujii, S., & Gärling, T. (2006, July). Role and acquisition of car-use habit. In T. Gärling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26th International Congress of Applied Psychology (ICAP), Athens, Greece.
  10. Gottfridsson, P (2006) Understanding Service Development in the Public Transport Sector in Sweden - An Analysis Conducted from a Network Perspective, IMP Conference, Milan, Italy 7-9 September
  11. Gärling, T., & Fujii, S. (2006, August). Travel behavior modification: Theories, methods, and programs. Invited resource paper presented at the 11th international conference on travel behavior research, Kyoto, Japan*.
  12. Gärling, T., & Loukopoulos, P. (2006, July). Effectiveness, public acceptance, and political feasibility of coercive measures for reducing car traffic. In T. Gärling & L. Steg (Conveners), /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26th International Congress of Applied Psychology (ICAP), Athens, Greece.
  13. Gärling, T., & Steg. L. (Conveners) (2006, July). /Transportation and quality of urban life I: Threats to the quality of life from car traffic in urban areas; II: Determinants of private car use in urban areas; III: Policy measures targeting reduced private car use in urban areas/. Symposia conducted at the 26th International Congress of Applied Psychology (ICAP), Athens, Greece.

 

 



 

Author: Linda Fridberg
The page was updated on 2012-01-11 16:02

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