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Research projects
- Användar och producentutbyte Contact: Per Echeverri
- Customer Complaint Behaviour in Public TransportationContact: Bård Tronvoll
- Beyond environmental and social standard for sustainable service business Contact: Samuel Petros Sebhatu
- Car users' capacity to predict satisfaction with public transport Contact:Tore Pedersen
- Children and young people in public transport Contact: Jessica Westman
- Coaching Contact: Per Echeverri
- Contracts in the Public Transport Indystry - a study of managing/controlling quality using contracts Contact: Carolina Camén
- Customer value during use Contact: Jörg Pareigis
- Förarcoaching: Kontroll eller stöd? Contact: Per Echeverri
- Goods Dominant and Service Dominant Designs Contact: Bo Edvardsson
- How can travel on public transport replace travel by car? Contact: Margareta Friman
- ICT based methods and ways of working Contact: Erik Sundström (*Other financier)
- Implementation of service orientation Contact: Per Skålen
- Implementation of a ticketing and information system Contact: Patrik Gottfridsson
- Key performance indicators Contact: Mikael Johnson
- LET Contact: Inger Roos (*Other financier)
- Konsten att hantera besvärliga kunder Contact: Per Echeverri
- Master program in Public Transport Contact: Patrik Gottfridsson
- Market information: implication for service- and market orientation Contact: Sofia Molander Ph D
- Market relations and relationship markets in public tendering Contact: Carolina Camén
- Medarbetarskap och marknadsutrymme Contact: Per Echeverri
- Meta-methods for co-creation Contact: Per Kristensson (*other finacier )
- Organisatorisk rekonfigurering utifrån tjänstekoncept: Servicekultur, retorik och strategiskt handlingsutrymme Contact: Per Echeverri
- Organisatorisk utveckling och kulturförändring: Att styra det ostyriga? Contact: Per Echeverri
- Organizational reconfiguration based on the service concept Contact: Per Echeverri
- Organisational Reconfiguration Based on Service concept Contact: Markus Fellesson
- Pricing of PT (Niclas Krüger, Ph D industry) Contact: Niclas Krüger
- Public Transport Satisfaction and Service Supply Contact: Markus Fellesson
- Quality from a system perspective Contact: Margareta Friman
- Route structure and regional development Contact: Margareta Friman
- Samskapande och samförstörande av interaktivt värde i servicemöten Contact: Per Echeverri
- Satisfaction measurements and service innovation Contact: Margareta Friman
- Satisfaction with daily travel and subjective wellbeing Contact: Margareta Friman
- Service Development in multi-party collaboration Contact: Patrik Gottfridsson
- Service dialogue and service commitments as a means of increasing customer orientation Contact: Mikael Johnson
- Servicevisioner Contact: Per Echeverri
- Sustainable performance management Contact: Bo Enquist
- Sustainable public transport and smart solutions Contact: Samuel Petros Sebahtu
- Soft policy measure Contact: Margareta Friman
- The difficult customer Contact: Markus Fellesson
- The road to happiness Contact: Lars E Olsson
- Trust, Flexibility and Changing Conditions of Work Contact: Margareta Friman
- User Involvement Contact: Per Echeverri
- Realtidsupplevelser Contact: Per Echeverri
- Value-creating public transportContact: Margareta Friman
- Valuation of public transport services Contact: Anna Bergström
- Value Creation as a Tool for Sustainable Public Transport Contact: Bo Enquist
- What was the assignment again? Contact: Anna Stålhammar
- Working with difficult customer Contact: Markus Fellesson
Author: Linda Fridberg
The page was updated on 2012-11-08 15:34
